Bristlecone Family Resources in Reno, NV

Overall Rating

(3.7 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
704 Mill Street
Reno NV 89502

Bristlecone Family Resources Philosophy

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Review by Contributors


Located just to the east of and across the river from downtown Reno, Nev., Bristlecone Family Resources provides residential and outpatient treatment for addiction and co-occurring mental health disorders. The facility offers social model detoxification and drug court services, as well as one of the few residential gambling addiction treatment programs in the U.S.


Assessment at the facility requires an appointment, and admission is prioritized for clients who are pregnant and injection drug users. Staff members assist clients at all levels of treatment with referrals and support in accessing community-based resources that may complement, precede, or follow a residential or outpatient treatment program at Bristlecone.

The average residential treatment stay is four weeks, for drugs, alcohol, or gambling addiction rehab. Clients participating in intensive outpatient treatment attend nine hours of therapy per week as well as vocational and addiction education classes. Standard outpatient treatment is available during a variety of days and hours and typically involves from one to eight hours individual or group counseling sessions per week. Adult Drug Court is an 18-month program including regular drug screening and a full year of treatment.

The National Institute on Drug Abuse’s 13 Principles of Effective Treatment evidenced-based research guide provides the philosophical foundation for Bristlecone’s approach. The principles address specific obstacles to successful rehabilitation and recovery that clients face, such as healthcare, transportation, childcare, and employment.


The facility’s website emphasizes employees’ participation in continuing education, ongoing training, and pursuit of advanced degrees.


Bristlecone Family Resources is a tobacco-free facility. While there is currently no information provided on the facility’s website regarding its living arrangements, data collected by from five former clients and loved ones indicated overall positive perspectives. The two alumni polled each gave five out of five stars for metrics measuring general accommodations, cleanliness and upkeep, and meals. Together, the five respondents rated the quality of exercise and leisure offerings an average of 3.2 stars.

Photographs posted on the facility’s Yelp page show bedrooms and lounges with simple furnishings.


Two former clients surveyed by at the time of this writing offered mixed opinions on the effectiveness of treatment, the facility’s affordability, and the level of staff training and experience. One identified staff’s “willingness to listen and help” as a strength. The two agreed that the availability of counseling options and the quality of treatment for co-occurring disorders were both strong. However, one would not recommend the program and wrote: “it didn’t really address my core issues.”

The facility’s official Facebook page, which may be monitored by staff members, had 26 very positive reviews with an average rating of 4.3 out of five stars. Most did not include written comments, but those that did tended to characterize the program as life-saving. One, however, referenced insufficient training for mental health treatment staff.[1]


The three family members surveyed by all indicated dissatisfaction with opportunities for family participation. However, each gave a metric measuring the quality of dual diagnosis treatment four out of five stars. All three also characterized staff as caring.

Two respondents specifically mentioned the affordability of treatment as a strength.


Trends in four total Indeed and Glassdoor reviews included references to problems with the facility’s management and descriptions of the opportunity to work with clients as meaningful and fulfilling. “Everyone I worked with were very caring and wonderful people,” one wrote in a representative review.[2] Another gave just a one-star rating because of a “great mission” but “dysfunctional leadership” and insufficient training.[3]


According to the facility’s website, Bristlecone Family Resources is supported by grants from the federal government and costs are assessed on a sliding fee scale. Some private insurance plans are accepted, but Medicaid does not cover residential treatment. The assessment fee is $100 to $150, and transitional living services cost $150 per week.

Updated March 2017




Published on April 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Willingness to listen and help Smoking cigarettes. I was lost and broken when I arrived there. During my time there i found the most amazing person... me and for that im eternally grateful

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
the counselors r very well trained. location and amenities was a weakness. it didn't really address my core issues

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Quick diagnose & offer clean affordable care. Compassionate. Seems intakes are lumped into the same categories. Research: all needs can be met, yes, the prices are going to be more but well worth it. When it comes to an initial response by first time clients there should be a need to go out of the way. There doesn't need to be rescitivism with recovery.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Staff cares but living conditions need to be improved. Didn't communicate with my PO

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
It is affordable for the poor and middle class to get the help they need. Facility was old. It was too easy for patients to give up and leave. One of our children received treatment at Bristlecomb for 2 weeks. It was good to see him dry out and feeling better during our visits. Visits are available only during certain days and hours each week. Unfortunately the facility was too willing to let him "out" for the weekend after 2 weeks. He never showed back up on Monday as he fell right back into his addiction over the weekend. The staff seemed very nice, with a firm but fair approach. Apparently they do a lot of "group therapy" during the treatment as our child complained about he amount of "group" he had to attend - I would not say this is a good or bad thing, only that it was one of their methods.

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