Gateway's Eastman House in Pawtucket, RI

Overall Rating

(3.3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
166 Pawtucket Avenue
Pawtucket RI 02860

Gateway's Eastman House Philosophy

Caritas Eastman offers supportive treatment to women at high risk, especially those who’ve experienced trauma and who are homeless and/or in the criminal justice system. The emphasis is on coaching and teaching life skills to help clients re-integrate into society as successful and sober individuals.

Areas of Specialization

  • Outpatient
    Outpatient treatment describes all addiction treatment that is not residential. Patients live at home while undergoing rehab.

  • Residential Treatment
    Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

Facility Highlights

Group Therapy

Individual Counseling

Individual Family Therapy

Meet the Staff

Jacqueline Berry

House Manager, Eastman House, ACDP

Photo of Jacqueline Berry

Jacqueline’s responsibility is to provide comprehensive clinical services: intake assessment, crisis intervention, behavioral skills training, education, and counseling services to client residents at Eastman House. She also provides linkages to community resources as clients prepare for re-integration into the community.

Dave Testoni

Substance Abuse Residential Director

Photo of Dave Testoni

Dave has been employed by Caritas’ parent organization, Gateway Healthcare, Inc. since 1988. He has been the Director of Adult Residential Behavioral Health and Substance Abuse since 2005. He presently oversees 10 residential programs at scattered GHI sites. Dave is presently certified by RIBCCDP as a Recognized Clinical Supervisor and is presently working toward his ACDP-II. 360 Guide

Review by Contributors


Located in Central Pawtucket, R.I., near Providence, Gateway Healthcare’s Eastman House treats women struggling with substance abuse issues and co-occurring mental conditions.


According to the facility’s website, Eastman House places an emphasis on group and individual counseling for women dealing with substance abuse. The sole alum polled by to date indicated that she received group counseling twice per day, seven days per week.

Specific groups include trauma-based, spirituality, women’s assertiveness issues, and peer-led groups. Relapse prevention and psychoeducation is also available. The facility also offers support for co-occurring mental conditions. Treatment is specialized to the client’s needs.


No information is available on the facility's website concerning the staff, except that it employs alcohol and drug counselors.


Photographs indicate that Eastman House is located in an area with little outdoor space, across from a shopping plaza. The sole alum polled on accommodations offered a rating of three out of five stars.


The sole alum polled by to date, K.R., had negative feedback to share about Gateway's Eastman House, citing argumentative, quick-tempered, and incompetent staff. She offered just one out of five stars for the center's inclusion of holistic treatment methods, and just two stars for metrics such as the staff's level of training and experience, respect shown toward clients, and the staff's flexibility. Positive qualities of her treatment, however, were the visitor policy, meals and nutrition, and cleanliness (five out of five stars).

Reviews from third-party sites repeated complaints about staff, adding concerns about cleanliness and treatment effectiveness. On CiteHealth, the facility has received an average rating of one out of five stars based on four reviews at the time of this writing.[1] One anonymous reviewer wrote in a representative review: “Staff was extremely petty and immature. Had zero control over patients and was a mess. Don't bother coming here.” Another simply put: “Horrible. No treatment whatsoever.”


According to Healthgrove, Eastman House Medicaid and Medicare as well as public and private health care plans.


Published on July 2017

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  • Treatment Effectiveness
  • Accommodations & Amenities
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Counselors got very defensive, argued, screamed and disrespected clients. Only had two counselors who actually knew what they were doing, others were incompetent.

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