Overall Rating

(2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
106 West Main Street
Norristown PA 19401

Gaudenzia Philosophy

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Areas of Specialization

Dual Diagnosis/ Co-Occurring Disorders Treatment, Outpatient

Facility Highlights

Therapeutic Community Model
Structured Schedule
Behavioral Tools

Rehabs.com Editorial Review

Review by Rehabs.com Contributors

ABOUT GAUDENZIA

Gaudenzia runs 151 drug and alcohol treatment programs in Pennsylvania, Delaware, and Maryland. Norristown, 20 miles northwest of Philadelphia, is the location of the organization's corporate headquarters. CiteHealth and HealthGrove indicate that Gaudenzia's Norristown facilities also provide outpatient care, and a pamphlet published by Montgomery County indicates that residential services are provided in Norristown too.

Gaudenzia also contracts with the Montgomery County Drug and Alcohol Administrative Office to provide case coordination services.

TREATMENT & ASSESSMENT

Gaudenzia's programs are based on the therapeutic community (TC) model, which encourages healing through peer support as well as staff input: in a TC, the community is the guiding treatment approach. Treatment aims to provide clients with the behavioral tools and social skills that will help them to achieve lasting sobriety.

Gaudenzia's website provides very little detail about its services, noting only that across the organization's 151 facilities, short-term, intermediate, and long-term residential programs are available, and that outpatient care is offered at a variety of intensities: partial hospitalization programs (PHPs), intensive outpatient programs (IOPs), and general outpatient care. The Montgomery County Drug and Alcohol Information and Advocacy Service indicates that treatment uses a standard roster of individual, group, and family therapy.

STAFF CREDENTIALS

Gaudenzia offers a variety of skills-development courses for its staff, to ensure that they remain up-to-date and well-trained. There is currently no further information provided by the facility regarding its treatment staff.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings, however, the four individuals polled by Rehabs.com to date gave the center a 1.75-star average rating for its accommodations.

WHAT ALUMNI SAY

Of the four reviews submitted to Rehabs.com to date, one was mostly positive and three were negative. "I learned a lot being that this was my first treatment facility. It changed my body, mind and behaviors," wrote Kristal, the single positive reviewer, though she also described a lack of individual counseling and aftercare planning.

The negative reviews contained little overlap, though overall they painted a picture of an uncomfortable facility. "The place was like a prison, ... very poorly structured classes," Jen wrote, while D.D. complained of roaches and added: "Mistreatment of clients is regular practice here at Gaudenzia."

Secondary review sites yielded mixed feedback at the time of this writing: a one-star, a three-star, and a five-star rating, spread between Google and CiteHealth.[1] [2] The single positive reviewer left no commentary. "Place, program, and employees are a joke . They Are There For The Money And Not Your Health. Stay Away," the anonymous three-star reviewer wrote on CiteHealth, while the one-star reviewer complained of rudeness during an assessment.

WHAT STAFF SAY

Staff posting on secondary sites had left mixed feedback at the time of this writing: on Indeed.com, Gaudenzia had a 3.2-star average rating based on 32 reviews, and on Glassdoor, a 2.7-star average rating based on 36 reviews.[3] [4] It should be noted that these reviews apply to the organization as a whole, not the Norristown location in particular. Staff members frequently spoke highly of their work with clients, but criticized management and indicated that the work environment might make it hard for staff to give clients their best. "Pros: Loved helping individuals who struggled with drugs and alcohol and gave peer to peer feedback. Enjoyed sharing my experience, strength, and hope with clients. Cons: No consistency at all and management is also very inconsistent... Work you like a slave," one anonymous former employee wrote in a representative review on Glassdoor.

FINANCING

According to a pamphlet published by the facility in 2016, Gaudenzia accepts private insurance and Medicaid.

[1] https://goo.gl/WkmruX
[2] http://citehealth.com/rehab-centers/pennsylvania/cities/norristown/gaudenzia#reviews
[3] https://www.indeed.com/cmp/Gaudenzia,-Inc/reviews
[4] https://www.glassdoor.com/Reviews/Gaudenzia-Reviews-E258232.htm

Published on May 2017

User Reviews

Review this Center

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Don't go to the Gaudenzia on 18th and Tioga.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Mistreatment of clients is regular practice here at Gaudenzia. And the place had roaches.....so sad

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They give you the knowledge of the recovery process. They know the different ways to approach subjects/ However, there was not enough one-on-one counseling. In addition, they need to set home plans before leaving. I learned a lot being that this was my first treatment facility. It changed my body, mind and behaviors.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
The place was like a prison, ... very poorly structured classes. I couldn't wait to get out of that prison.

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