Helen Ross McNabb Center in Knoxville, TN

Overall Rating

(3.5 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
201 West Springdale Avenue
Knoxville TN 37917

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Rehabs.com Editorial Review

Review by Rehabs.com Contributors

ABOUT HELEN ROSS MCNABB CENTER

Founded in 1948 and located in Knoxville, Tenn., the Helen Ross McNabb Center provides services to adolescents, children, and adults who are struggling with chemical dependency, psychiatric disorders, or co-occurring disorders. If necessary, medical detoxification is available through CenterPointe, the adult residential program for chemical dependency.

TREATMENT & ASSESSMENT

According to the facility's website, Helen Ross McNabb Center operates two residential programs for chemical dependency and co-occurring disorders — CenterPointe and the Katie Miller Residential Center for adolescents (ages 13 to 18). Helen Ross McNabb Center also operates adolescent facilities in Morristown and Louisville, Tenn. If applicable, the detoxification process at CenterPointe typically lasts between six and 12 days.

CenterPointe is a 21- to 28-day program that utilizes evidence-based treatment modalities to “educate, inform and provide substance abuse treatment in a group format with some individual sessions,” according to the program’s website.

The approach at the Katie Miller Residential Center also incorporates adventure-based programming, on-site schooling, dialectical behavioral therapy (DBT), and family therapy into its treatment curriculum.

If residential treatment is not required, Helen Ross McNabb Center provides a number of gender-specific intensive outpatient programs. The program, which combines substance abuse education and group counseling, meets between nine and 12 hours per week. Psychiatric outpatient services are available to all ages and include medication management, one-on-one counseling, and ongoing case management.

STAFF CREDENTIALS

The center's website indicates Helen Ross McNabb Center is a CARF-accredited treatment provider, and employs a team of psychiatrists, nurses, licensed professional counselors, clinical therapists, case managers, and a support staff.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings. Yet, the four alumni and loved ones polled by Rehabs.com to date gave an average 3.9 out of five star rating for its accommodations and amenities.

WHAT ALUMNI SAY

The two alumni surveyed by Rehabs.com at the time of this writing provided mixed feedback.

One alum only gave one out of five stars for treatment effectiveness and accommodations and amenities. "I wouldn\'t recommend this place," they wrote.

The other former client felt some areas of the program could improve, and provided two stars for the quality of meals and overall treatment effectiveness. However, the alum provided higher four-star ratings for the amount of counseling options and the level of counselor experience. “Help is great but wait times to get in was a weakness,” the anonymous alum wrote.

On CiteHealth, the two alumni who left reviews provided mostly positive reviews and commentary. One alum gave five out of five stars for treatment effectiveness. "I really appreciate the treatment I received while in the Detoxification unit at Centerpointe. I was treated like a human being," they wrote.[1]

The other individual gave three stars overall. "Stayed at facility for 3 days.thought it was very helpful to me.staff very kind and professional," they wrote.

WHAT FRIENDS & FAMILY SAY

The two loved ones questioned by Rehabs.com at the time of this writing reported very positive experiences, and both gave five out of five stars for treatment effectiveness.

The reviewers also submitted four- and five-star ratings for counseling options and the knowledge of counselors. “This facility is well respected in the community and treats Patients like they should be treated,” a loved one said.

WHAT STAFF SAY

The 32 people who left reviews on Glassdoor at the time of this writing provided mixed reviews, and an average rating of 3.4 out of five stars.[2]

Many staff members praised the treatment center and company. "Great company, great staff," a former employee wrote in a representative review. However, other employees complained about low pay and a high work load.

FINANCING

There is currently no information provided on the facility's website or otherwise regarding its costs. However, the two individuals questioned by Rehabs.com at the time of this writing about the center's affordability provided four and five out of five stars respectively.

  1. http://citehealth.com/rehab-centers/tennessee/cities/knoxville/helen-ross-mcnabb-center-inc-based-at-5310-ball-camp-pike
  2. https://www.glassdoor.com/Reviews/Helen-Ross-McNabb-Reviews-E497378.htm

Published on July 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
I wouldn't recommend this place.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Help is great but wait times to get in was a weakness.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Good with dealing with people with problems. This facility is well respected in the community and treats Patients like they should be treated

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
caring, personal care was good, paper work was weakness

Official Facility Response

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