Human Resources, Inc. - Willow Oaks Residential Treatment in Cartersville, VA

Overall Rating

(4.2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
114 Willow Oaks Ln
Cartersville VA 23027

Human Resources, Inc. - Willow Oaks Residential Treatment Philosophy

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Areas of Specialization

Residential Treatment, 12-Step

Facility Highlights

Health Education Editorial Review

Review by Contributors


Located on 14 acres of scenic countryside in Cartersville, Va., Willow Oaks Residential Treatment offers an intensive, 28-day residential program and a long-term residential program (60 to 90 days) for adults struggling with chemical dependency. Willow Oaks also provides an on-site detoxification program for individuals recovering from opiate dependency. Willow Oaks Residential Treatment is a service of Human Resources, Inc., a nonprofit treatment provider for substance abuse.


Upon admission into the residential program, clients participate in an initial assessment to help clinicians form an individualized treatment plan. If necessary, Willow Oaks offers an on-site, medication-assisted detoxification for individuals recovering from opiates. Typically lasting between seven and 14 days, the detoxification program utilizes Suboxone to alleviate symptoms of opiate withdrawal. Once detoxification is complete, clinicians then work to help clients taper-off the Suboxone regimen.

Residential programming blends psychotherapy, skills training, and 12-step involvement to help clients achieve and maintain sobriety. Clients participate in individual, group, and family counseling to address the underlying issues contributing to their addictive behaviors. Clients also attend gender-specific groups, as well as groups that focus on relapse prevention, anger management, coping skills, and stress management. Alternative methods, such as acupuncture, are also integrated.

The residential program consists of a 28-day intensive period, which may focus on achieving sobriety and detoxification, while Intermediate Care (60 to 90 days) may emphasize learning skills to sustain sobriety. Along with core programming, Willow Oaks partners with community-based agencies to provide vocational training, G.E.D. testing and classes, computer classes, and spirituality groups. Before clients complete the residential program, clinicians help to form a comprehensive aftercare plan to support lasting sobriety.


According to its website, Willow Oaks Residential Center employs a multidisciplinary team of physicians, addicitonologists, clinical psychologists, certified clinicians, educators, and other trained specialists.


Willow Oaks Residential Treatment is comprised of a main facility and women’s facility. The facilities offer a therapeutic, home-like environment conducive to early recovery. Clients share comfortable, double-occupancy bedrooms and enjoy outside sitting areas. The four individuals polled by at the time of this writing gave an average rating of 4.25 out of five stars for the facility’s exercise and leisure activities. “Excellent setting in the country, very comfortable and ‘homey’,” alum Thomas wrote.


The three alumni polled by at the time of this writing had varying opinions concerning the facility. Two survey respondents felt the facility was overall beneficial and offered four out of five-star ratings for the staff’s level of experience and training. “Wonderful and knowledgeable staff,” alum M.R. wrote. Supporting this opinion, alum Thomas cited the “knowledge and friendliness of staff” as a facility strength. Yet he offered a rating of just two stars for the level of family participation, and the last anonymous alum told “Needs improvement in family participation.”


The sole loved one polled by at the time of this writing praised many aspects of the facility. J.H., a parent of a client, submitted five-star ratings for the facility’s staff support and counseling options. “To get my son thinking the way he does, their program had to have been very good. I feel that they did a very good job,” J.H. wrote. Yet they offered a rating of just one star for the level of family involvement, supporting alumni opinions.


There is currently no information provided on the facility's website regarding its costs. The facility’s website states: “Rates for service vary; for accurate up-to-date information, contact the program for the current fee schedule.”

Published August 2016

Published on August 2016

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Knowledge and friendliness of staff. Excellent setting in the country, very comfortable and "homey" Excellent staff, great home cooked meals.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Needs improvement in family participation.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Wonderful and knowledgeable staff needs more spirituality

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I really can't say much, but I do know that they are very strict, yet, they are very pleasant to the patients. To get my son thinking the way he does, their program had to have been very good. I feel that they did a very good job. He has had one slip up but that was the only time otherwise he has been a pleasure to live with.

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