Nova Counseling Services, Inc. in Oshkosh, WI

Overall Rating

(4.4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3240 Jackson Street
Oshkosh WI 54901

Nova Counseling Services, Inc. Philosophy

Nova Counseling Services knows that addiction is a disease that cannot be cured, but can be treated. The residential rehab follows an abstinence-based, 12-Step model and employs a team of qualified and compassionate professionals to help clients recover from drug and alcohol addiction. Treating chemical dependency is a complex and demanding process, but Nova is committed to helping those who suffer build an effective, sustainable and lasting bridge to sobriety.

Areas of Specialization

  • Residential Treatment
    Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

  • Aftercare Support
    Addiction recovery does not end with discharge after completing a rehab program. Facilities that offer aftercare planning and/or support work with patients to ensure sustainable recovery by helping to plan and make arrangements for transitional or sober living, help with housing, vocational counseling, etc.

Facility Highlights

Educational Programs

Individualized Treatment Plan

Gender Specific Groups

Rehabs.com Editorial Review

Review by Rehabs.com Contributors

ABOUT NOVA COUNSELING SERVICES, INC.

On the outskirts of Oshkosh, near Wisconsin’s Lake Winnebago, the nonprofit Nova Counseling Services, Inc. offers residential treatment, outpatient services, and sober living for adults who are struggling with substance abuse. This is not a dual-diagnosis facility, and medical detox is not available on-site.

TREATMENT & ASSESSMENT

According to the center’s website, all treatment programs are based on the 12-Steps and the disease model of addiction. Incoming clients to the residential program must be examined by a physician either immediately before or upon admission; they must be free from communicable diseases.

The program combines individual and group counseling with on- and off-site 12-step meetings. As clients work the steps, there’s a particular emphasis on the first step: admitting powerlessness over addiction. Recreational therapies are another aspect of treatment.

A typical day in the residential program begins at 6:45 a.m. and might include meditation, community meetings, educational lectures, gender-specific groups, household and community chores, and writing assignments, alongside the aforementioned treatment modalities. Family sessions are also available for loved ones who want to get more involved in the treatment process.

Clients who need additional care can enroll in the facility’s sober living program, Terra House. Another option is the its intensive outpatient program (IOP), called Focus, which meets every weekday morning.

Lastly, Nova Counseling Services offers one or two aftercare meetings per week on an outpatient basis.

STAFF CREDENTIALS

Nova Counseling Services’ website states the treatment team includes 10 licensed substance abuse counselors and social workers. There is no M.D. on staff.

ACCOMMODATIONS & AMENITIES

According to the center’s website, the treatment facility is comfortable and straightforward, and the accommodations are simple. Daily schedules are highly structured and keep clients busy from 7 a.m. until 10:30 p.m. The sober living facility, Terra House, has room for 10 to 12 residents.

WHAT ALUMNI SAY

All eight alumni who were polled by Rehabs.com at the time of this writing provided positive feedback. All alumni indicated that they would recommend treatment and felt that it was worth the cost. Reviewers also frequently gave five-star ratings for staff support, and wrote positive things about the center.

“Nova is one of the best facilities in the Midwest. I highly recommend it to anyone serious about recovery. I continue to be involved with them,” Stan wrote. Similarly, Brenda wrote: “Awesome place!”

The only survey categories that consistently received lower ratings were for holistic and exercise offerings.

WHAT FRIENDS & FAMILY SAY

The seven loved ones who were surveyed by Rehabs.com at the time of this writing also provided positive feedback.

“Very effective treatment for my loved one,” one loved one wrote. “Has been sober for 6 months since leaving.”

Based on five reviews, loved ones awarded on average 4.2 out of five stars for family participation and 4.6 stars for staff’s level of experience.

One anonymous reviewer said: “Great family involvement and after care. Very effective treatment for my loved one. Has been sober for 6 months since leaving.” They also gave the center 4.4 stars when asked if they would recommend Nova Counseling Services.

But like alumni, loved ones tended to give lower ratings for holistic offerings — ratings in this category averaged 2.8 stars. And mother Julie wrote that “some of the staff members were incredible,” but her son’s primary counselor did not communicate well. “We'd wait days for a return call,” she admitted.

FINANCING

The center’s website notes for self-paying clients, treatment costs $200 per day, or $5,600 for a 28-day stay. Nova also accepts insurance, but does not offer fees on a sliding scale for underinsured clients.

Updated March 2017

User Reviews

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A great educational, supportive asset to society. Definitely focused on addicts serious about getting sober and collecting sources to continue living an alcohol and drug free life.

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Horrible experience here. You spend about 1 hour a day working towards recovery - the rest is spent viewing videos from the 70's, listening to the same lecture over and over, or maintaining their facility. The counselors do not care about patients and spend little to no time with them. You'll see your counselor at meal time though - they never miss a meal. Staff act like prison guards - miserable. SO DIRTY- rooms and bathrooms are 100% maintained by patients. Expect filth. If you care about recovery, THIS IS NOT THE PLACE.

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Some of the staff members were incredible and did a great job helping family members understand addiction. And I'm not sure what exactly occurred, but my 20 year old son went from not wanting to be there to being nostalgic for the place and wanting to stop by to visit and attend alumni events. My son's primary counselor didn't communicate with us well. We'd wait days for a return call. Near the end of his in-patient stay we had a family meeting to discuss after care and we were told we'd be contacted a few days later about options; but I just got a call from my son to come get him on his last day and the name of the sober living house in Milwaukee he was going to. No one met me when I got there. There was no check-out procedure. No talk of other possible places for him to go. My son is an atheist, and we struggle to find treatment programs that don't focus heavily on religion. But Nova was a life-saving experience for my son that was more affordable than some we'd considered, and it was in our city so it was convenient.

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Great price. They set you up with treatment when you leave. If you're serious about treatment this place will help you.

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Excellent program....gave me excellent tools..really enjoyed learning more about the brain of an addict and how it can relapse.

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Great family involvement and after care. Very effective treatment for my loved one. Has been sober for 6 months since leaving.

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They have wonderful counseling options and family participation; however, they need better holistic offerings.

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They have a strict regimen, everyone does work around the facility. My brother came out of the program sober and seemed impressed with the facility and staff.

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They have a great program that reaches every person in every age group. Majority of staff is well trained and has the ability to deal with any type of situation. They have a high turnout rate, but they need more family interaction with residents.

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He was there 2 separate times; the last time finally "clicked". Good results; didn't cost a FORTUNE.

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Excellent staff

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Good results; didn't cost a fortune.

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Nova is one of the best facilities in the Midwest. I highly recommend it to anyone serious about recovery. I continue to be involved with them.

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For me it was the best experience of my life. The facility was a first step focused facility. At first I thought it was really strict, but as I spent more time I understood why. Any cost would have been worth it! Saved my life.

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After care consisted of a 90 day half way house.

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Very thorough addressing all aspects of alcoholism. My relapse was a one time slip and I was able to go to my home group and tell them right away

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Awesome place!

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Wonderful facility with very dedicated staff.

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