Palmetto Lowcountry Behavioral Health Philosophy
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ABOUT PALMETTO LOWCOUNTRY BEHAVIORAL HEALTH - CHARLESTON
Palmetto Lowcountry Behavioral Health is a private behavioral health clinic located in Charleston, S.C. The facility offers residential and outpatient treatment for adults, seniors, children, and teens struggling with behavioral health issues or substance abuse. Clients of all ages can enroll in residential programs and partial hospitalization programs (PHP) are available, as well.
The facility also provides specialized treatment for military veterans, as well as detox services. For military veterans, Palmetto Lowcountry Behavioral Health is one of the 13 Patriot Support Service Centers across the country.
TREATMENT & ASSESSMENT
Prior to being admitted to any program, the facility conducts assessments to determine what services are needed. The assessment process is free and comprehensive. These assessments can be conducted during the facility’s public operation hours (8 a.m. – 10 p.m.). Assessments are conducted by specially trained staff members. If the facility is not the best fit for addressing a client’s needs, clients are referred to other programs, as needed.
Residential programs are for clients of all ages and focus on general psychiatric treatments, crisis stabilization, substance abuse, and detox. There are also programs focused on resolving the needs of children and teens specifically. Psychiatric services include evaluations, therapy sessions, and education/management services.
Palmetto Lowcountry Behavioral Health also offers outpatient services for substance abuse and psychiatric clients. A PHP allows clients to continue their work and home lives while receiving treatment at the facility. There are day and evening programs to work around client obligations. Group and individual therapy services are offered.
The facility offers a substance misuse program called Counseling for Addictions and Recovery Education (CARE). The program meets in the evenings and follows Hazelden’s Matrix Model, along with 12-step principles. Clients can also participate in a 3-step Suboxone treatment program, which begins with detox services. Clients stay involved in weekly Suboxone and CARE alumni group meetings once the program is completed.
Palmetto Lowcountry’s military program uses evidence-based models to treat its military clients, including cognitive processing therapy (CPT). There are detox services available to military clients, as well as assistive services to help manage their transition into civilian life. The facility’s personnel are trained to coordinate these treatments with special consideration for clients with a military background.
The medical staff at Palmetto Lowcountry Behavioral Health consists of a chief medical officer, who is board-certified by the American Board of Psychiatry and Neurology, and physicians who specialize in psychiatry. The treatment team consists of a range of doctorate-level medical and mental health professionals. Each staff member focuses on a range of specialties and collaborates with the rest of the staff to provide comprehensive treatment management.
ACCOMMODATIONS & AMENITIES
Although Palmetto Lowcountry Behavioral Health has residential services, there is little information regarding its living facilities. Clients are encouraged to bring few things with them including personal toiletries, up to three changes of clothing, sleepwear, and no more than $5 in cash.
WHAT ALUMNI SAY
The five alumni reviews submitted directly to Rehabs.com at the time of this writing are mixed. All alumni gave the facility three out of five stars or higher for treatment effectiveness and mentioned some weaknesses. For instance, alum Timmie enjoyed the small group-living units, but noted that there was poor client-family communication. He added: “The staff are friendly and knowledgable. There is too much downtime for clients.” Another alum, Kath, who she disliked the lack of church services, nevertheless commented: “I was successful there.”
Four of the five alumni surveyed gave just one out of five stars for holistic offerings and faith-based programming. Many alumni also reported difficulty keeping in touch with family members due to limited communication.
On third party review sites, alumni give very negative reviews to Palmetto Charleston. On CiteHealth, the facility has 1.4 out of five stars from five reviews. On Google, the facility earned 1.8 out of five stars from 31 reviews. Many alumni described poor treatment from the staff members and ineffectiveness of the program. Alum Dakota wrote: “I hated everything about this facility. The staff were rude and neglectful, the food was disgusting and the 5 or 6 groups a day weren't helpful. The staff had no idea what they were doing.” Alum Alice added: “It was the nastiest place I have ever seen in my life and the staff was absolutely hateful and uncaring. Avoid this place at all cost.”
WHAT FRIENDS & FAMILY SAY
Two loved ones submitted a reviews to Rehabs.com to date. One loved one was satisfied, giving five out of five stars for treatment effectiveness, overall quality, counseling options, and family involvement. This loved one wrote that while the the nursing staff was “great” and the facility was “clean,” it lacked solid treatment plans. “I felt that the Dr.s didn't spend enough time with the clients, the facility was over crowded and other clients were disruptive,” they concluded.
The other loved one was less satisfied with their loved ones experience, giving two out of five stars or lower for its holistic offerings, connectivity, family participation, and available counseling options. This loved one felt that doctors didn’t spend enough time with loved ones to make a difference.
The facility accepts most available health insurance plans with few acceptations. This includes TRICARE and Medicare. South Carolina Medicaid can also be accepted if the client is under 21 years old. Palmetto Lowcountry Behavioral Health works with insurance companies to determine the covered benefits before treatment begins.
Updated February 2017
Published on March 2017
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