ProHealth Care - Waukesha Memorial Hospital in Waukesha, WI

Overall Rating

(3.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
721 American Ave., Suite 501
Waukesha WI 53188

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ABOUT PROHEALTH CARE – WAUKESHA MEMORIAL HOSPITAL

Located in the community of Waukesha, Wisc., 19 miles west of Milwaukee, Waukesha Memorial Hospital provides residential care, a partial hospitalization program (PHP), and intensive outpatient (IOP) programs for adults struggling with addiction and/or co-occurring disorders. There is a special track for older adults as well as IOP programs for adolescents and children. If necessary, Waukesha Memorial Hospital provides medical detoxification on-site for individuals recovering from alcohol dependency.

TREATMENT & ASSESSMENT

To help clinicians determine an appropriate level of care, individuals first undergo an initial assessment. Those who require stabilization and access to medical attention may be referred to the residential program. Waukesha Memorial Hospital utilizes evidence-based treatment methods to stabilize clients and promote lasting sobriety.

According to the hospital’s website, clients participate in a structured schedule of therapy groups to “share their feelings, frustrations and accomplishments with other patients.” Rehabs.com survey data indicates clients may also be introduced to the principles and practices of 12-Step.

Medication-assisted therapy (Suboxone) is utilized to minimize withdrawal symptoms associated with opioid withdrawal, and clients with a dual diagnosis may receive medication management to address mental health issues. The goal of the residential program is to stabilize the individual and refer them to a less-intensive level of care, such as PHP or IOP.

While PHP provides the same programming and structure as residential treatment, clients return home each night. The hospital’s IOP program consists of group and individual counseling, as well as family/marital therapy. IOP also incorporates art, music, and recreational therapy.

STAFF CREDENTIALS

There is currently no information provided by the facility regarding its treatment staff; however, the four individuals polled by Rehabs.com at the time of this writing (two former clients and two loved ones) submitted an average rating of 4.25 out of five stars for the treatment staff’s level of experience and training.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings, yet the four survey respondents offered an impressive average rating of 4.25 out of five stars for the facility’s cleanliness and upkeep. They also gave an average rating of just 2.75 stars for the center’s exercise and leisure activities.

WHAT ALUMNI SAY

The two former clients polled by Rehabs.com at the time of this writing were moderately satisfied with the facility, both offering a rating of three out of five stars for its overall treatment effectiveness. They both cited the staff as a facility strength. “They were always available and very friendly,” one wrote. The other former client described the staff as “caring” and submitted a rating of four stars for the facility’s ability to treat co-occurring disorders.

Elsewhere online, reviewers left ratings for the hospital but did not specifically mention the behavioral health unit. Nonetheless, Google shows a rating of 2.3 out of five stars based off three reviews.[1] Additionally, the hospital’s Facebook page has an overwhelming 488 ratings averaging 4.1 out of five stars.[2]

WHAT FRIENDS & FAMILY SAY

At the time of this writing, the two loved ones who submitted feedback to Rehabs.com generally approved of the facility. Supporting alumni opinions, one anonymous loved one gave the level of family participation a perfect rating of five stars and enthusiastically wrote: “THEY HAVE VERY CARING PERSONNEL AND SUCCESSFUL TREATMENTS.” Also citing the “caring staff” as a facility strength, the other loved one added: “This facility is very caring and very patient and has very high results.”

FINANCING

Waukesha Memorial Hospital accepts most major insurance plans, Medicaid, and Medicare. Financial assistance may also be available to eligible patients. At the time of this writing, the four individuals polled by Rehabs.com gave the facility’s affordability an average rating of 4.25 out of five.

Updated April 2017

  1. https://goo.gl/uBmnNs

  2. https://www.facebook.com/pages/Waukesha-Memorial-Hospital/111563508881787

Published on June 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
caring. Mental health was first priority. Success depends on patient.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
THEY HAVE VERY CARING PERSONNEL AND SUCCESSFUL TREATMENTS NUTRITION QUALITY COULD BE BETTER. My loved one was very apprehensive at the onset of treatment, but after a couple of days we saw a very different attitude come over her.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
caring staff. this facility is very caring and very patient and has very high results.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They were always available and very friendly. There wasn't much to do, not very many activites. It is very good for the treatment I went through and the others I was with. It is unconfortable at first because it is an enviorment one is not used to and family and friends can only visit at a certain part of the day for hardly an hour which is a little hard to accomadate.

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