Rushford at Middletown in Middletown, CT

Overall Rating

(3.5 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1250 Silver Street
Middletown CT 06457

Rushford at Middletown Philosophy

Rushford provides life-saving and life-changing treatment to thousands of children, adults and families each year. For more than three decades, our organization has been committed to delivering high quality behavioral healthcare services to those in need. We have collaborated with some of the nation's top universities including Yale, Darmouth and the University of Connecticut on research studies and other initiatives designed to improve treatment outcomes for individuals with mental health and addiction disorders.

Unlike many other addiction programs, Rushford is licensed by the State of Connecticut and accredited by the Joint Commission. To maintain our licensing and accreditation, we must always be striving to improve our performance, to raise the level of care we provide to our clients and to demonstrate accountability in the delivery of services.

Areas of Specialization

  • Intensive Outpatient (IOP)
    Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.

  • Medical Detoxification
    Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.

Facility Highlights

Inpatient Residential (ITP)

Detoxification (ACE unit)

Partial Hospitalization

Meet the Staff

Stephen W. Larcen, Ph.D.

President & Natchaug Hospital and Senior Vice President

Photo of Stephen W. Larcen, Ph.D.

Dr. Larcen is the Senior Vice President of Hartford HealthCare’s Behavioral Health Network. He also serves as President of both Rushford and Natchaug Hospital. He has over 40 years of experience in behavioral health and health care management, including more than three years leading Windham Hospital in Willimantic. Among his previous positions, he served as vice president of operations of Cumberland Health Systems in Nashville, Tenn.; CEO of Northwest Medical Center in Knoxville, Tenn.; and executive director of United Services, a mental health center, in Dayville, Conn. He also worked as an organizational consultant in mergers and affiliations, organizational development, clinical and business operations and financial management for a wide range of health care facilities and organizations.

J. Craig Allen, M.D.

Medical Director

Photo of J. Craig Allen, M.D.

Dr. Jonathan Craig Allen received his Doctor of Medicine degree from Wayne State University School of Medicine in Detroit Michigan in 1989. He did his internship and General Psychiatry residency at the Tufts University Medical School / New England Medical Center and his Child and Adolescent Psychiatry training at Harvard University Medical School/Massachusetts General Hospital program. Dr. Allen served as Medical Director of Psychiatric and Family Services at Franciscan Children's Hospital in Brighton, Mass from 1995 until 2003 when he moved to Connecticut to take the position of Unit Chief at Riverview Hospital for Children and Youth in Middletown, Conn. Dr. Allen has served as Medical Director at Rushford since 2005. Dr. Allen has held the title of Clinical Instructor in Psychiatry at Harvard University Medical School (1994–2003) and at Yale University Medical School (2003–2005). Currently Dr. Allen trains Residents from the Institute of Living in Addiction Psychiatry. Dr. Allen was seated on the SAMHSA Pharmacotherapy Expert Consensus Panel which developed Pharmacotherapy Principles for individuals with co-occurring mental health and substance use disorders published in 2012. Dr. Allen is certified by the American Board of Psychiatry and Neurology in General and Adult Psychiatry and is ABPN certified in Child and Adolescent Psychiatry, as well as being certified in Addiction Medicine by the American Board of Addiction Medicine (ABAM).

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT RUSHFORD AT MIDDLETOWN

Located in a historic former inn alongside the Connecticut River about 20 minutes south of Hartford, Rushford at Middletown is a substance abuse treatment center for adults. Operated by the Hartford HealthCare network, this facility offers inpatient residential, partial hospitalization (PHP), and intensive (IOP) outpatient programs.

TREATMENT & ASSESSMENT

According to the facility's website, Rushford’s 42-bed residential treatment center features around-the-clock support from trained health professionals.

In addition to attending on- and off-site 12-step meetings, clients enrolled in Rushford’s gender-specific treatment take part in one-on-one counseling and group and family therapy. Prior to leaving, clients benefit from additional continuing care and discharge plans.

Featuring similar treatment services, a more intermediate residential treatment program (halfway house) works specifically for those transitioning back into the workforce. In the PHP track, designed as an alternative to inpatient care, adults have access to treatment more intensive than that of a traditional outpatient program.

STAFF CREDENTIALS

The center's website notes Hartford HealthCare is led by an executive team that includes several medical doctors.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings though the treatment center has 42 beds. The 19 individuals polled by Rehabs.com on the matter gave the facility an above-average rating of 3.5 out of five stars for its accommodations.

WHAT ALUMNI SAY

The more than 14 alumni polled by Rehabs.com at the time of this writing provided mixed feedback.

On the positive end, alumni applauded the great counselors and doctors as well as the welcoming treatment environment. “I was well taken care of, family was included and I got to be heard with judgement,” an anonymous reviewer wrote.

Melissa, who came here solely to detox, appreciated that some of the nurses were also in recovery themselves, while a third alum referred to Rushford at Middletown as a “great clean place with many options for aftercare.”

Still, complaints abound. Together, the alumni who left negative reviews described a “poorly” run facility (one found the building itself “old” and in “not great condition”) with a staff that were “unapologetic and rude.” Though he admitted to having gained some coping skills, former client Benjamin felt the facility “overwhelmed due to the fact it was a state run program.” C.P., another dissatisfied reviewer, added that it was a waste of time and money.

WHAT FRIENDS & FAMILY SAY

Like alumni, reviews by loved ones were equally split; four shared positive interactions with the facility, and four had negative experiences.

Of those polled on the matter, seven loved ones shared average ratings of 3.57 out of five stars when asked if they would recommend the treatment center, and 3.85 stars for the staff's level of training and experience. The seven loved ones polled gave the center's holistic offerings the worst score of 2.5 stars.

Despite positive ratings, loved ones reported targeted complaints. Lynn, for example, told of high staff turnover and outdated treatment modalities. Another reviewer, an anonymous sibling of an alum, wrote “staff was not well-trained” and that the facility “discharged my brother too soon,” the latter difficulty apparently arising from the insurance company’s unwillingness to pay.

A third anonymous Rehabs.com survey respondent reported a lack of opportunities to connect with families, a criticism backed up by the anonymous sibling who called the family group night “interesting and fun,” but noted: “Would have liked to see more family engagement opportunities.”

WHAT STAFF SAY

As with alumni and loved ones, the two staff members surveyed by Rehabs.com a the time of this writing shared mixed experiences.

A former management professional, expressed concern over how the facility uses admission and discharge criteria, as well as the individualized treatment plans, and aftercare planning. “They have a lack of consistency used for admission and discharge criteria,” she explained.

And while they claimed to “have not worked there in over 7 years,” a former administrative professional called the staff compassionate, but also felt the facility suffered from high turnover rates.

FINANCING

According to the center's website, Rushford at Middletown accepts private insurance plans and offers financial assistance, including some free and discounted care, for the uninsured and under-insured.

Published on July 2017

User Reviews

Review this Center

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Great Place, because they take care of their Patients very well. (Mind Body and Soul).

Official Facility Response

I was only in detox for a day, and that day makes me never want to drink EVER again just so I don't have to go back there … It was so poorly ran, staff was careless and rude...when they brought me into the office to ask me what I wanted to do after detox the woman didn't even know what I was in there for... not a professional atmosphere whatsoever... and also it's ridiculous you can't bring your own blankets, they give you a towel for a blanket.. overall horrible experience, leaders were extremely rude to patients and nurses, it's just a horrible disgusting atmosphere to be in

Official Facility Response

Outpatient is a joke. IM just going to complain to my insurance company to pay them less or not at all. Freaking waste of time and money.

Official Facility Response

I usually dont even bother with reviews. Unless something is really wrong I dont bother or give a good review. But with this place I looked for a place to give a review because my experience was terrible. Inpatient and detox service may be better, but outpatient services stunk. In the 6 to 8 months that dragged out, all that was every stressed was to go to meetings and find a sponsor. Why I need 8 months of that makes no sense. Its a rehab. Have meeting there. They dont have to be serviced by outside members doing H &I. IN the time I went I filled out surveys of how I was feeling, the class sizes were too much for counselors and in the time I was there I had 5 different counselors, because the turn over rate is high due to poor management and poor pay. Getting discharged from outpatient took 6 phone calls and a day off from work so I could drive there. They told me my certificate and doctor note for treatment were there. Again a 5 min visit turned into and hour where no one had a clue what was going on. The kicker is getting told " not everyone is perfect like you, or it is what you make of it". Its an excuse for how unorganized and stinky your program is. Im not perfect I can go to AA for free without the aggregation. Dear my insurance company. Rushford detox is worth paying for. The rest, dont waste your time or money. . They stressed accountability. IM a computer network technician., I go out and I MAKE SURE I FIX YOUR ISSUE AND AM ACCOUNTABLE. Not here. This place is a joke.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
not enough counselors, little control of groups, very inconsistent rules and enforcement of rules. Counselors did not have a lot of experience. Building is old and not great condition.

Official Facility Response

The system doesn't make it easy for those wanting to help themselves. Also, it depends on who you talk to, what the rules are, availability, etc. We need more facilities to treat those addicted, instead of sending them to jail, where they won't get help!

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Great counselors. Good group sessions, Not enough counselors, great place Great but a little insurance centric

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
High staff turnover. Med management is weak. The place has seen its better days. It uses out dated treatment modalities

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Clean food support Too many groups no free time A great clean place with many options for aftercare

Official Facility Response

  • Accommodations & Amenities
  • Meals & Nutrition
I was just there for alcohol detox. It was affordable, they were kind to me, and they made me comfortable. Nothing fancy (I.e. No holistic treatments like yoga), rather boring They were very helpful in making sure my state health insurance was active. Many of the nurses are recovering addicts themselves - I appreciated their understanding

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
supportive rude staff more rewards

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They had great group meetings Not enough concelers They spend Alcott of time trying to figure out your past and how it affected your life ..

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Short term, reasonably effective Bare bones, too much focus on 12-step Help was avaliable when loved one needed it, but wasd only a first step.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
The wait time was 6+ hours. I know the staff was doing the best they could dealing with the incoming patients, insurance, etc.,...more staff means more cost for the patient too so I understand and, in a weird sort of way proves you really want to get better. I got to know some of the people I would be staying with which is a plus going into a great unknown. I strongly disagree with the lack of privacy...the incoming staff should be separated. I would almost go so far as to say, the stuff they were talking about was loud enough for all the hear! I thought that violated the right to privacy laws and was the very worse thing I remember. Knowing the average wait time they could move the incoming staff into one of the two side offices (privacy) and make the waiting room bigger....and provide more comfortable seating...just a one time investment and not looking for luxury...trying sitting 5+ hours in a dinner chair, cramped in that small area with 6-7 other people? In my -5-6 hours I never saw both those offices occupied at the same time and one was only open for a very short period...the other maybe 2-3 hours. I first checked in around 11AM on a weekday so they should have been at full-staff. Once you get pass the doors the place is great. I really felt very comfortable. I shared a room with 3 people with beds separated by curtains which provided enough privacy. Beds were good enough...no complaints..can't expect a Tempur-Pedic...lol. Big living room with plenty of couches and comfortable seats. Kitchen was always stocked with milk, juices and caffeine-free drinks (hot/cold). Healthy snack food was almost always available...cereal, PBJs, etc. Three square meals a day and the food was good to pretty good, not great and don't expect a Rib-eye steak 8^) They also bring out a night time snack...rotating between sandwiches (pretty bland, but that's what mustard and mayo are for..lol), Smartfood, granola bars...and always have a variety of fruit. No worries about being hungry! One of the most important aspects is the inside staff. Most, if not all of the main staff that stays on the floor 24/7 have been in your shoes so they understand, are not judgmental and make the stay even a little easier. On good weather days we were aloud to go outside...what a relief from the walls, even if it was only an hour every other day or so. The doctors and the front office staff also seemed understaffed which is a shame because it seemed to me that some people were pushed through...hospitals do this too All in all, I would definitely recommend this place

Official Facility Response

I entered the waiting area at 10:15 am and I was not brought to the floor until after 7:00 pm. I waited not getting up or leaving the room because we were told if we stepped out of the door we would lose our place, this after 7 hours of waiting. I was second to last finally, could have gone up at 6:50, but i chose to wait for an older lady who was dead last, an obviously afraid, then together we went up well after 7:00 pm!!!!! The staff were unapologetic and rude.

Official Facility Response

Came in today and waited in the admission office. A male and female employee were behind the desk and were obviously speculating about a client. There were looks, whispering and then the male showed the female on the computer what the lady was there for. NOT OKAY! Entire time we were waiting, staff was unprofessional, having personal conversations etc and not once interacting or even greeting anyone waiting! The clients are there for upsetting and life changing challenges and it was quite clear nobody really cared!!!! I am a HHC employee and feel that all HHC facilities should uphold upmost respect of their clients.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
There was a very long intake wait.

Official Facility Response

  • Accommodations & Amenities
  • Meals & Nutrition
They had great doctors and a nice staff.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I was well taken care of, family was included and I got to be heard without judgement. The one-on-one sessions were great. I was not pleased with the no smoking rule.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
It was easy to get into treatment, although it was court ordered. My brother would have liked to have gotten additional treatment there, but insurance would not cover it. However, the staff was not well-trained, they discharged my brother too soon. The family group night was interesting and fun..would have liked to see more family engagement opportunities.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
My boyfriend only went to detox. He seemed to be doing quite well. He never complained about anything except other patients. He discharged himself and immediately went back into his old ways. We're no longer together. I had really hoped this place would work out for him. This was our last shot at making the relationship work. Unfortunately I was the only one who did. Im sure that Rushford is a great place. My "boyfriend" still chose drugs over his family but thats his decision, not theirs. It was worth a shot.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I thought this was a great facility. They just need more holistic offerings.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
The staff was not very supportive and they needed better holistic offerings.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
This facility helped give some tools to help me cope with my new existence but I feel like they where overwhelmed due to the fact it was a state run program. Most people where only there due to court mandate, not their own choice.

Official Facility Response

Care concerns include: use of admission and discharge criteria, individualized treatment plans, and aftercare planning. They have a lack of consistency used for admission and discharge criteria.

Official Facility Response

I have not worked there in over 7 years. When I did work there, I thought that overall the leaders did a wonderful job.

Official Facility Response

There was limited connectivity. This facility seemed to be well run, the star seemed to be good. Hard to really evaluate because of limited contact.

Official Facility Response

  • Accommodations & Amenities
  • Meals & Nutrition
Their holistic and exercise opportunities need to be expanded.

Official Facility Response

Featured Facilities in this Region

Photo of Clinical Services of Rhode Island, Portsmouth
Ad
Clinical Services of Rhode Island, Portsmouth
  • Research-based
  • Individualized Treatment Plans
  • Family Participation and Support
Learn More
Photo of SOBA College Recovery
Ad
SOBA College Recovery
  • Care-Frontation
  • Family Program
  • Dual Diagnosis
Learn More

Official Facility Response

Rehabs.com collects thousands of User Reviews weekly to collect the most up-to-date information possible on treatment facilities across the country. The opinions shared in User Reviews are expressly those of the user, and do not reflect the thoughts, beliefs, or opinions of Rehabs.com. Per our policies, we do not remove User Reviews at the request of a facility.

Treatment facilities can and are encouraged to respond directly to any User Review, positive or negative. In fact, visitors are more likely to favorably consider a facility that actively responds to criticism (and praise!) to one that doesn’t.

Please leave your Facility Response below using a verified facility-specific email address. A representative from Rehabs.com will vet your response within two business days to ensure it meets our standards for public posting. Rehabs.com retains the right to contact anyone who leaves a review via our website to confirm authenticity.

As always, thank you for your feedback, and for your willingness to work with us as we move forward in developing the most comprehensive and trusted rehab reviews and listings platform.

For more details, please read about our Reviews Process.