Overall Rating

(3.8 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
4211 West 11th Avenue
Eugene OR 97402

Serenity Lane Philosophy

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Areas of Specialization

Family Program, Medical Detoxification

Facility Highlights

Pain Management
Relapse Prevention
Life Skills Development

Rehabs.com Editorial Review

Review by Rehabs.com Contributors

ABOUT SERENITY LANE - EUGENE

The Eugene location of Serenity Lane is one of the nonprofit organization’s nine outpatient substance abuse treatment centers in Oregon and Washington. An intensive outpatient program built on 12-step concepts, with an emphasis on family involvement, is offered as well as DUII services. Serenity Lane, founded in 1973, also operates addiction counselor training and inpatient treatment programs in Coburg, north of Eugene.

TREATMENT & ASSESSMENT

Clients in the intensive outpatient program (IOP) meet nine hours a week for 10 weeks, with morning and evening meeting times available. Individual and group counseling, educational sessions, and a weekly family session are all incorporated. Topics addressed include relapse prevention, grief and loss, skills development, PTSD, and co-occurring depression and anxiety.

Midway through the program, each client develops an autobiographical reflection on how addiction has affected their life. After completing the IOP, clients may attend a weekly recovery support group for up to one year as a part of the aftercare program included in the cost of primary treatment.

Drug testing may be required during treatment.

STAFF CREDENTIALS

The treatment team includes certified alcohol and drug counselors.

ACCOMMODATIONS & AMENITIES

The Eugene center is located south of Amazon Creek in a mixed commercial and industrial neighborhood.

WHAT ALUMNI SAY

At the time of this writing, Rehabs.com has received survey feedback from 18 former clients of Serenity Lane. Some alumni provided responses specific to the detox and inpatient services offered at the Coburg facility, while others referenced the Eugene clinic.

Reviews were overwhelmingly positive. Every alum polled would recommend the program to others, including one respondent who indicated that the rehab was not like what they had expected from the facility’s marketing materials and four who reported that they relapsed following treatment. The effectiveness of treatment received an average rating of 4.5 stars out of five based on 16 responses.

One former client noted that the 12-step approach was “not for everyone” and that there was “no additional approach available.” Another wrote: “This is a very good safe place UNLESS one has a benzo dependancy,” referencing problems experienced with detoxing from anti-anxiety prescription medications.

Alumni tended to characterize staff members as respectful, supportive, and helpful, giving an average rating of 4.5 stars to the level of staff training and experience. All but one of 12 asked whether the program was worth its cost responded positively.

Another facility feature receiving favorable reviews was the physical environment. Metrics measuring general accommodations, cleanliness, and maintenance received average ratings of more than four stars.

Two weaker areas in alumni opinions were the aftercare program, which one alum particularly criticized, and opportunities for family involvement in the rehab process. Eight respondents gave this metric an average of just 3.6 stars, still a positive rating.

WHAT FRIENDS & FAMILY SAY

Feedback from 20 loved ones polled by Rehabs.com was also overall positive, but data indicated generally lower opinions than those of alumni. One in five would not recommend the program, and two rated their likelihood to recommend just three out of five stars.

Loved ones found opportunities for family involvement adequate, based on an average rating of 3.3 from 17 polled on the feature. Some commented that the program was helpful to their families.

Assessments of staff were mixed. Two characterized employees as disrespectful, although one of these also wrote: “Some staff are really good. They love recovery.” One expressed concerns about the level of staff training. Others identified the staff as a program strength, describing counselors as attentive, loving, and caring.

Two reviewers reported a need for more counseling or aftercare and another two reported that costs were too high.

WHAT STAFF SAY

The sole former employee surveyed by Rehabs.com offered several criticisms and would not recommend the program. They cited high costs, too much reliance on interns, and staff who were “out of touch with patient concerns.”

FINANCING or CONCLUSION

According to the facility’s website, most insurance plans are accepted, including Oregon’s state health plan. The cost of outpatient treatment is reported as “$4500 and up,” and some financial assistance is available for qualifying clients.

Updated April 2017

Published on August 2016

User Reviews

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Decent care in inpatient but the outpatient program in Eugene is horrible. They are bottom-line driven and the fact that they care much, much more about how much your insurance company (or you personally) cough up than your recovery is painfully and embarrassingly obvious.

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Dedicated, professional staff. Serenity Lane is a quality program of detox and recovery support. The rehab process through this facility has helped me establish long-term, sustainable sobriety.

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personnel where attentive to individuals did not find any this was for a loved one ---- need more advertising

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the counselors the rooms were good. the staff was very helpful throughout the time spent there

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Local, secure, friendly. Older building, out of date feel. Good program at getting family involved.

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they seemed to care, and be loving not enough cousiling wish they would of continued to keep in contact even for a little bit after release

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Price is high.

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it works

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it smelled good most of the time. it was often the kind of place you wanted to leave. i would change the fact that it was as much as it had been still and that this does not seem to change much at all.

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Training and counseling were good. Teaching accountability was poor. The only problem I had was the employees not respecting the people working to change.

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Don't trust anything they say about what you will owe. They will blame it on your insurance even when you try and plan in advance and make arrangements to get out with nothing owed. They talked me into paying another $1500 for my daughter to stay more days and made agreement there would be no further costs.They are liars and I'm sure they do this to everyone! They are trying to help young kids make life changes but serenity lane can't lead by example by sticking to what they said. They are good at what they do but don't trust them about $

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Meditation/relaxation class, trips to the YMCA, excellent counsellors/lectures, opportunities to go to outside meetings. Not a variety of leisure opportunities, not enough treatment for co-occurring mental disorders, food too high in carbohydrates. Serenity Lane has a reputable history of helping addicts and their families find recovery and introduces them to 12-step meetings. Great family program, good relapse prevention treatment, caring counselors, unique extended-stay program called ExSL designed for relapse-prone individuals

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Some staff are really good. They love recovery. The counselors and administration are not qualified.I have witnessed staff treat each other very disrespectfully.

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Thoroughness in medical attention at time of withdrawal was great. However, the aftercare was sketchy.

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Facility was old and rundown, and the employees there were the same way.

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I enjoyed the 12-step program and family involvement.

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An overall good facility.

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It is just a friendly comfortable environment. I was scared going in, but my fears were gone within the same day. The staff's friendliness rubs off and in turn everybody gets along. Sounds crazy but it's true and I made a lot of friends and learned more about myself and my relationships and my disease than I ever could of imagined. Experienced staff, most are in recovery themselves therefore they literally know what they are talking about, and I could relate knowing that they did not gain their knowledge from a book. I was going to say a lack of exercise but I just remembered that we were allowed to go to the YMCA allowed and work out.

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I enjoyed the facility.

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Medical services area inadequate--detox and dispensary area dated and cramped. Useful integration of 12 step program with supportive group sessions. 12 step program approach is not for everyone...no additional approach available or even individually explored

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A high degree of medical supervision but too expensive if not required. They did address basic issues.

This is a very good safe place UNLESS one has a benzo dependancy. They do not know how to withdraw a person correctly - they assume it is like any alchol or somethng.

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Serenity Lane is strong in its abilities to get people clean and to help them stay clean. They keep the drugs out of the clinic and give people other goals to aspire to. They don't offer a lot of extracurricular activities, therefore boredom creeps on pretty strong. The experience was helpful in controlling my inhibitions and not making the desire at the forefront.

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It was very nice and helped a lot with my problem.

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Top-notch inpatient, outpatient and have counselors who truly care. However, they told me that my insurance would cover everything. I showed up but was then asked to leave two days later because they weren't "in my network"...my insurance wouldn't cover it. They said, "Well, you can stay the night, but it will cost $400. I declined. I was lucky enough to have a relative who said please stay...I will loan the money to you. I stayed. However, I did have a balance left over, and they charge 18%! Seems criminal to me. So, yes, I recommend it, but do your own research about insurance coverage. I am still paying two years later.

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Great advice and care.

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... Profit driven.

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He didn't want to quit drinking.

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Serenity lane had a good handle on how addiction is a family disease. They held my dad accountable for his role in everything.

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I believe the program is valuable and effective, just not for my friend. I thought the care my friend got was compassionate

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The counselors were past addicts.

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The people and programs are absolutely great. You are treated with respect and you can feel that these people really care about you.

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Each person is different and I learned so much about addiction and the behaviors and more importantly about myself. Of course there were things that were not beneficial. I focused on what was an carried those out with my into my everyday life. Im a year sober today and its because I choose to use the tools that Serenity lane taught me!

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Serenity Lane provides a medically supervised detox for it's patients. Then when you are able to focus they begin the process of educating about drugs, alcohol, addiction and becoming sober. They provide many opportunities for support and counseling. The facilities are nice and the food is very good. The counselors and medical staff are excellent. It was the base I needed to eventually get to sobriety. This facility provided excellent care and information

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My experience there was wonderful. After the 6 weeks they offer a group that meets once a week.

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It worked been sober for 31 years. 12 step recovery base with AA

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Learned about co-dependency. Encouraged visits and weekend family groups thus we were a part of the process throughout the weekend. Changed my son's life by giving him the tools to guide and help himself. Additionally helped the family to see their part and also make healthy changes. We all are better for it.

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Management and directors are out of touch with staff and patient concerns. They have an intern program and it appears that interns do all the work. I would recommend better facilities. Look in to other options that are more affordable. Some may offer better support and a more cohesive staff.

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Went to family gatherings to see my family member that was there.

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Offer sessions and family visiting.

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Been sober since.

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Great staff

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