Spectrum Health Systems, Inc. in Worcester, MA

Overall Rating

(3.9 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
105 Merrick Street
Worcester MA 01602

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Review by Rehabs.com Contributors

ABOUT SPECTRUM HEALTH SYSTEMS - WORCESTER

Spectrum Health Systems Inc., which has 16 locations throughout Massachusetts and Maine, offers treatment to adult and adolescent men and women struggling with substance abuse and mental health issues. The location on Merrick street in Worcester, Mass. offers outpatient services, and is the largest such facility in the Spectrum network.

Detox services are not offered on site at the Worcester location, though they are available from other Spectrum locations.

TREATMENT & ASSESSMENT

Clients undergo a three to four-hour comprehensive evaluation before admission, which includes a physical exam and toxicology testing. This examination is then used to build clients a personalized recovery plan. To be approved for same-day treatment, clients must be experiencing withdrawal symptoms and have refrained from illicit drug use for 12 hours. 

Spectrum Health Systems’ outpatient program offers individual and group counseling as well as a medication-assisted outpatient program for clients struggling with opioid addiction that includes Methadone, Suboxone, and Vivitrol. 

For individuals who need more structured outpatient care, there is a three-week intensive outpatient program (IOP) that offers two group therapy sessions and one individual counseling session per day.

Worcester’s 16-week driver’s alcohol education program is mandatory for court-referred clients with a first-time DUI conviction. It includes weekly two-hour group sessions, plus attendance of at least two AA meetings per week.

STAFF CREDENTIALS

There is currently no information provided by the facility regarding the treatment staff at the Worcester location specifically, but the four Rehabs.com survey respondents who rated Worcester’s staff’s level of training and experience awarded it an average rating of four out of five stars.

WHAT ALUMNI SAY

Alumni reviews for the Worcester facility are limited to only two, but both respondents felt positively toward Worcester. Alum Karen wrote: “I relapsed and went back there 14 times. They NEVER gave up on me. I got clean in 1995 and became a drug Counselor in Texas.” She also noted that she initially chose the facility because of its medication-assisted program. “The only place that detoxed with methadone.”

WHAT FRIENDS & FAMILY SAY

The three reviews from loved ones surveyed by Rehabs.com skewed positive. While all indicated that they would recommend the facility overall, their ratings averaged lower than four out of five on many categories across the board: counseling options and staff experience averaged 3.7 out of five, and family participation and holistic offerings averaged three out of five stars.

One anonymous loved one, however, praised the staff in particular: “[Knowledgeable] staff and trained clinicians who are ready for any type of situation they are approached with.”

WHAT STAFF SAY

An anonymous former staffer echoed concerns about aftercare. “Longer stay of care and follow up would reduce chance of relapse,” they wrote.

FINANCING

According to their website, Spectrum accepts Medicaid and a number of private health insurances. For those who opt to self-pay, there is a sliding scale fee based on income.

Updated December 2016

Published on December 2016

User Reviews

Review this Center

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Knowledgable staff and trained clinicians who are ready for any type of situation they are approached with. A lot of people in group therapy may limit its effectiveness. This facility deals specifically with the treatment of substance abuse but a variety of mental health issues that accompany it too.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Helpful caring staff. The check in process was slow. The counselors were nice.

  • Treatment Effectiveness
Detox was a strength. After program was a weakness.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
That was my first time in rehab. I relapsed and went back there 14 times. They NEVER gave up on me. I got clean in 1995 and became a drug Counselor in Texas.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Encounter group was a strength. Process group was a downfall.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: centrally located. Weaknesses: should follow clients. client relapsed. Longer stay of care and follow up would reduce chance of relapse.

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