The Recovery Village at Palmer Lake in Palmer Lake, CO

Overall Rating

(4.3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
443 S. Highway 105
Palmer Lake CO 80133

The Recovery Village at Palmer Lake Philosophy

The Recovery Village at Palmer Lake provides substance abuse disorder treatment programs for men and women in gender-specific facilities. Services include medical detoxification, residential treatment, outpatient care, specialized co-occurring disorders treatment, individual and group therapy, anti-addiction medications, behavioral modification therapy, fitness, nutrition, yoga and aftercare programs.

Areas of Specialization

  • Dual-Diagnosis Treatment
    At Recovery Village, clients receive in-depth psychiatric and medical assessments to evaluate any co-occurring psychiatric disorders that may accompany addiction. Co-occurring psychiatric conditions that commonly accompany addiction include anxiety, depression, and post-traumatic stress disorder. Clients receive individualized dual-diagnosis care as needed.

  • Serene Treatment Environment
    The Recovery Village at Palmer Lake is nestled in a picturesque natural setting for optimal privacy and holistic wellness. Located just fifteen minutes from Colorado Springs, the facility boasts exquisite natural beauty and private serenity for a rejuvenating recovery experience.

Facility Highlights

All TRVPL clinicians are master's level therapists

As part of a personalized treatment plan, our patients also experience nutritional counseling, yoga & equine therapy

Our highly trained medical and clinical team creates a comprehensive care plan for each of our patients

Meet the Staff

Carolyn Ross, MD

Colorado Director for Eating Disorders

Photo of Carolyn Ross, MD

Dr. Ross completed her undergraduate degree in Modern Foreign Languages at Purdue University and then was a full-time mother of her two older sons before returning to school to complete her Pre-Med requirements. She then went to the University of Michigan Medical School. Dr. Ross’s practice experience after medical school helped fuel her interest in understanding what makes people heal as she saw that most of her patients’ medical problems were related to lifestyle habits and the stresses of modern living. In searching for a better way to address these issues, Dr. Ross began to explore complementary and alternative therapies and the use of herbs and supplements for her patients. She then completed a residency in Preventive Medicine at Loma Linda University and set up practice in San Diego, California, where she eventually opened three women’s centers where she practiced primary care and office gynecology. Her women’s centers integrated the best of western medicine with complementary and alternative therapies such as yoga, acupuncture, chiropractic, and nutrition counseling. She developed and ran a weight management program for weight loss therapy that offered a holistic approach to treating obesity. During that time, she also served as the medical director of The Rader Institute’s inpatient eating disorder program.

Heather Phillips, MA, M.Ed., LPC, CAC III

Clinical Director

Photo of Heather Phillips, MA, M.Ed., LPC, CAC III

From a young age, Ms. Phillips always knew that she wanted to help people. Her passion to help others derives from her personal struggles in adolescence that she learned to overcome. “After I understood what recovery was, I realized it was my life’s goal to help those suffering from the disease of addiction and mental illness.” Ms. Phillips earned a Master of Arts in Mental Health Counseling from Whitworth University in Spokane, WA. She also holds a Master of Education in Administrative Leadership from Whitworth University and a Bachelor of Arts in Psychology from Gonzaga University. She is currently a Licensed Professional Counselor and a Certified Addiction Counselor (Level III) in the State of Colorado. Ms. Phillips has experience providing care in a broad array of treatment settings including residential psychiatric care, inpatient and outpatient substance abuse treatment, and providing treatment in institutional settings. She endorses an integrated view of treatment; one which honors the unique and individualized needs of each person and treating them with the utmost dignity and respect. In addition to her passion for working in the treatment profession, she is also an advocate for animal rescue organizations, anti-human trafficking campaigns, and considers herself an ally in the LGBTIQ community. Ms. Phillips is an adjunct instructor at a local university and enjoys sharing her passion for the helping profession as an educator and community speaker. Since living in Colorado, she has fallen in love with the beautiful terrain and most weekends you will find her hiking the many trails of the Rocky Mountains.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT THE RECOVERY VILLAGE AT PALMER LAKE

The Recovery Village at Palmer Lake (TRVPL) is an upscale rehab center located in a remote, rural setting in the foothills 50 miles south of Denver. The facility offers medically monitored detox, residential treatment, outpatient services, and aftercare for adult men and women who are struggling with substance abuse and dual diagnosis.

TREATMENT & ASSESSMENT

After an initial phone assessment, potential attend a comprehensive assessment conducted by a counselor, which is used to put together a personalized treatment plan. The center offers a full spectrum of care, and advises clients to progress through the various intensities of treatment. There are dedicated programs for those struggling with trauma, PTSD, and addiction to marijuana.

The medical detox program includes round-the-clock support, medication management, a restful environment, and healing therapies such as massage and hydrotherapy.

The residential program is intended as a short-term measure only, for those in acute need of intensive treatment. The program includes 24-hour supervision, daily group therapy, individual therapy, medication management services, and recreational sessions such as yoga and equine therapy, designed to help clients find healthy hobbies and outlets.

The center also offers a partial hospitalization program (PHP) that offers the same modalities as residential treatment. The next stage of care is an intensive outpatient program (IOP), followed by a flexible outpatient program. The aftercare program offers easy access to a counselor, support groups, and medication management services.

During both residential and outpatient treatment, families are invited to attend therapy on a regular basis, and there are also dedicated family weekends.

STAFF CREDENTIALS

Staff includes psychiatrists, medical doctors, nurses, master’s level therapists, addiction counselors, dietitians, and addiction recovery mentors. All four individuals polled by Rehabs.com to date gave the center five out of five stars for its staff’s level of training and experience.

ACCOMMODATIONS & AMENITIES

Up to 58 men and women sleep in semi-private rooms in gender-separate houses, with lush furniture and hotel-quality bedding. Amenities include outdoor walking trails, a well-equipped gym, and lounges for reading or relaxing. In Rehabs.com reviews, the center’s accommodations received a 4.71-star average rating (based on seven reviews) while their cleanliness received a 4.75-star average (based on four reviews).

WHAT ALUMNI SAY

Of the seven alumni reviews submitted to Rehabs.com to date, five were positive, one mixed, and one negative. Reviewers repeatedly praised the center’s location and amenities, often using the word “serene.” The reviewers also spoke highly of the center’s staff: “Very dedicated, well trained staff that are willing to go the extra mile,” J.S. wrote. Alum Morris went so far as to credit the facility with saving his life, and J.S. added: “Great mixture of medical, clinical and holistic modalities.”

A few otherwise positive reviews included stray bits of criticism, citing, for example, difficulty getting into the facility, overcrowding, undertraining in some staff, and bad food. In the only outright negative review, Djm wrote: “This was the worst experiene of my life” — though Djm did not elaborate on this critique.

At the time of this writing, secondary sites yielded mixed feedback, with average ratings of 4.1 stars based on 14 reviews on Facebook (where the center manages its own page), four stars based on four reviews on Google, and 2.71 stars based on seven reviews on Yelp.[1] [2] [3] Among the 25 total secondary reviews, eight gave just one out of five stars. Negative reviewers frequently cited rudeness and dishonesty. “They misrepresent nearly every aspect of the quality of care during the ‘consult.’ You only find out how astonishingly ill-prepared they are for complex mental health and addiction cases AFTER you or your loved one is admitted, and your insurance has paid,” Kim wrote in a representative review on Yelp.

Most secondary reviewers echoed Rehabs.com reviewers by praising the center’s setting, staff, and treatment. “Beautiful location, excellent case management, and a wonderful place to start your recovery journey!” Brandon wrote in a representative review on Google.

WHAT FRIENDS & FAMILY SAY

Both loved ones polled by Rehabs.com to date gave very positive feedback, both awarding the center four or five stars for its overall effectiveness, family program, food, treatment for co-occurring disorders, and counseling options.

Both reviewers praised the center’s atmosphere, describing it as quiet, peaceful, and comfortable. “There is a fitness center gym, walking trails and yoga classes. There is a breath taking views of Rocky mountains...” one anonymous reviewer wrote, though the other reviewer cited the cost of treatment as a weakness, in an otherwise very positive review.

FINANCING

Treatment costs $30,000 a month, and the center accepts most private insurance policies. The four individuals polled by Rehabs.com to date on the center’s affordability gave it an average rating of 3.75 stars.

Updated February 2017

  1. https://www.facebook.com/pg/trvpalmerlake/reviews/

  2. https://goo.gl/Ia2Fu8

  3. https://www.yelp.com/biz/the-recovery-village-at-palmer-lake-palmer-lake-3

Published on February 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
It's pretty much a country club. The beds are extraordinarily comfortable, bathrooms are clean, rooms are quiet, and the BHTs do everything they can within the rules/their power to accommodate your requests. The days are pretty routine...up at 6:30, coffee, shower, breakfast at 8, groups from 9 to 4:30 with a 45 minute lunch and plenty of smoke breaks. The scenery is breath taking. Some of the therapists are incredible - luck of the draw. A large majority of the staff is in recovery. Probably one of the nicest rehabs in the United States. Don't get me wrong, the rules can be restrictive and arbitrary, but it's for everyone's safety. No privacy, but that's to be expected, you get use to it. Coming from someone who has worked in several fine dining restaurants, the food is exceptional. One piece of advice - fill up during meal times because there is no free access to snacks. Even if you're not hungry, eat, you'll be hungry later if you don't.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
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I usually don't post reviews, but it's clear that there are some reviews posted directly from the company so I wanted to add my perspective to balance it out and warn people of what to really expect. Simply put: expect incompetence 1. When you call to get information or admitted you're routed to Florida. Even though I asked to speak to someone at the Colorado facility, I couldn't. Everything is handled through Florida and it should've tipped me off that something wasn't right. Trust your instincts. 2. This place could NOT get the billing correct for my insurance despite 5 separate attempts. I had to intervene and act as the middle man between the insurance and the facility. Seems they were trying to bill the wrong insurance - one we didn't even have and was nowhere in my file. When they finally did get the right insurance, they didn't get the proper authorizations and cost me an additional $6000. Conveniently the billing office never answered the phone or returned calls. My spouse and I both tried working the issue and it added stress and worry to my stay. I shouldn't be dealing with billing while I should be focusing on my recovery in rehab. 3. The facility is co-ed and there was more drama between the women and men than there was a focus on recovery. Who wanted to sleep with each other, who was sleeping with each other, who never wanted to sleep with each other again. Ridiculous. The women had so much drama between each other that the men had to deal with it to - co-ed is fine sometimes, but it should be more segregated. 4. The food was ridiculous and you could only eat at certain times. They won't let diabetics control their own blood sugar with insulin or medication. Even more stress added to the stay when it shouldn't even be a concern. One guy's blood sugar was completely out of control and he had to sneak food into his room because he was worried about his blood sugar getting too low in the middle of the night. Healthy snacks should be available when necessary. 5. The counselors changed every week. My first and second counselor quit during my 30 day stay, so I had 3 separate counselors and made absolutely no progress with any of the 3 I had. There was very little family counseling because they insisted on doing it Monday through Friday 9-3 or some other really restrictive hours. My spouse couldn't make it during that time because they have a job they can't just leave with 2 days notice. They won't do family counseling on weekends or evenings so if your family needs to work like mine did, you won't get any family treatments. 6. IOP was a joke and there was zero aftercare. I kept in touch with a lot of people from the facility and we've all relapsed. Can't blame that on anything but ourselves, but I feel my time at Palmer Lake was a really expensive waste of money. AA is free and has better support than Palmer Lake.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Don't take your loved one there...They are co-ed wich means sometimes is one guy on a field trip and nine women... Nutrition is excellent. Too many smoking breaks Allowed other centers e.g. Cedar instead offer nicotine treatment alternatively...They promise more family support than they deliver. Ultimately their image is defended even at a cost of ignoring patient genuine concerns. It is run in some respects more like a social club than recovery center.

Official Facility Response

This was the worst experiene of my life. Do not let anyone you care about go here.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Wonderful staff and therapy...Couldn't ask for a more qualified and caring rehabilitation facility

Official Facility Response

One woman is the best therapist there is. The other staff is under trained. The grounds are beautiful but since it was winter I wasn't able to get out much. It is way to close of quarters for the amount of people they cram in there. They have a sewer problem and the whole lower floor smelled really bad. They have cut their food budget to next to nothing. The food is terrible. The servers are great but seemed a little embarrassed by what they had to serve. The staff is so worried about someone smoking an extra cigarette that they don't pay attention to people that are behaving badly in the hallways. If it wasn't for the best therapist there I would have left long before I did.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Top of the line, state of the art, "bend over backward", quality treatment! I spent 55 days at Recovery Village June 19, to September 20, 2015. Just 2 weeks after facility opened. I am 64 & alcoholic. I have been to more than half dozen rehabs. Rec.Village is buy far the best! I owe so much to Rec Village! Including my current ABSTAINENCE. And not EXcluding, very likely my very life.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
a really compassionate treatment team in a serene mountain setting but hard to get in, it was a really great place to regain my sense of wellbeing and they taught me the meaning of sober living

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: beautiful serene environment. Weaknesses: cost, sometimes the counselors shoot a lot of BS, if you know what I mean I am slowly putting my life back together, and these people helped me do it. God Bless!

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: Staff, at home feeling, quiet, peaceful, healthy foods and daily options. Weaknesses: Cost. I would rate this 9 of 10. A friend completed 3 years ago and is still free to this day.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: Private accommodations are comfortable, restful with separate facilities for men and women. There is a fitness center gym, walking trails and yoga classes. There is a breath taking views of Rocky mountains which is very helpful for fast recovery for mental and physical health. Everything is absolutely perfect! They works closely with physicians, psychiatrists, and therapists to facilitate the admissions process for patients in need of intensive recovery services.

Official Facility Response

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Beautiful environment which is healing, comfortable and safe. Very dedicated, well trained staff that are willing to go the extra mile. Great mixture of medical, clinical and holistic modalities. Best treatment available in Colorado, most qualified program we've found. Very happy with what we've seen thus far. Would definitely recommend to friends and family seeking addiction/mental health help.

Official Facility Response

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