Vitality Unlimited - Vitality Center in Elko, NV

Overall Rating

(2.1 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3740 Idaho Street
Elko NV 89801

Vitality Unlimited - Vitality Center Philosophy

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Areas of Specialization

Out Patient, Residential Treatment

Facility Highlights

Family Sessions
Relapse Prevention
Anger Management

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT VITALITY UNLIMITED — VITALITY CENTER

Founded in 1971 and partly funded by Southern Nevada’s Substance Abuse Prevention and Treatment Agency (SAPTA), Vitality Unlimited is an addiction treatment nonprofit. Vitality Center, one of the organization’s three residential substance abuse treatment facilities, offers medically managed detox and residential treatment for adult men and women struggling with substance abuse. Pregnant women and intravenous drug users are given priority treatment.

Residential treatment for adolescents is available at a separate facility.

TREATMENT & ASSESSMENT

Treatment begins with a screening process conducted by a clinician, who refers clients to the appropriate level of treatment as determined by the American Society of Addiction Medicine.

The duration of treatment is determined by the client’s individual needs. All residents participate in at least 53 hours per week of group and individual counseling, and the facility’s website also notes that family treatment is included.

After residential treatment, Vitality recommends engagement in continuing care — for instance its own outpatient programs — for two to six months. Transitional housing is also available as well as outreach programs.

STAFF CREDENTIALS

According to the facility’s website, there is a medical doctor and a registered nurse on staff, along with trained supervisors on duty 24 hours a day. The facility’s official website also notes that “all clinical staff is appropriately licensed and/or certified,” but does not give details of their credentials.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings; however, the three individuals polled by Rehabs.com at the time of this writing gave the facility two one-star ratings and a rating of four out of five stars for its accommodations.

WHAT ALUMNI SAY

Of the two alumni reviews received to date, one was very negative, giving just one out of five stars for treatment effectiveness, while the other was mostly positive, giving five stars for the same category.

The negative reviewer, Tami, described feeling very uncomfortable at Vitality. “It was worse than a jail. The food was not fit to eat. they put you in detox with absolutely nothing to do,” she reported. Yet, A.K. disagreed, writing: “The detox is just fine. There is a TV and movies, you are monitored by staff and you are fed. No its not dirty, is it the best food? No but you are there to recover.”

WHAT FRIENDS & FAMILY SAY

The single loved one polled by Rehabs.com at the time of this writing gave negative feedback. C.C. gave Vitality just one star for the overall effectiveness of its treatment, and echoed alum Tami by writing: “This facility was dirty and according to our loved one, it felt like you were walking into jail.” C.C. gave the lowest rating of one out of five stars for treatment effectiveness and also complained about a lack of medical staff.

The single loved one to post on a secondary review site to date also gave negative feedback. S.C., posted on HealthGrove (where there are just two, one-star ratings to date) and described difficulties getting hold of necessary paperwork after their loved one’s stay, and added: “Very disappointed with the professionalism of this establishment.”[1]

WHAT STAFF SAY

Though Rehabs.com has yet to receive feedback from staff members, those who posted on secondary review sites offered less than optimistic feedback. A reviewer on HealthGrove gave one out of five stars and told of many negative aspects of the facility. Among other complaints, they wrote: “…billing will be sent with outrageous prices despite a client being approved for sliding fee scale or insurance, and as witnessed, they will re-quote a price of a simple drug test double what the original quote to the client was by another counselor just to try to get more money out of a client.”

Additionally, on Indeed, four reviewers’ ratings average 2.8 out of five stars where the highest rating was four stars and the lowest was one star.[2] Reviewers for the Elko location mostly cited a lack of workplace moral and being too busy to take breaks as negative aspects of the facility, though they also mentioned enjoying their clients.

FINANCING

According to its website, Vitality is contracted with several insurers, including Nevada Medicaid, Aetna, Anthem, Cigna, and United. The facility’s website also notes that all clients are accepted, regardless of their ability to pay. For qualifying clients, a sliding fee scale is available, based on income and family size.

Updated April 2017

  1. http://treatment-facilities.healthgrove.com/l/7603/Vitality-Center

  2. https://www.indeed.com/cmp/Vitality-Unlimited/reviews

Published on June 2017

User Reviews

Review this Center

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I am always amazed at the drama of people. The detox is just fine. There is a TV and movies, you are monitored by staff and you are fed. No its not dirty, is it the best food? No but you are there to recover. I went through detox and the program and I am still clean. That was over a year ago. You get what you put in. If you put in a few hours and then leave....well I'm going to guess you probably aren't clean and sober today. Oh the counselors really want you to succeed and push for you to work the steps . I think Vitality is a great place to be if you are serious

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I went to this place and it was HORRIBLE.... it was worse than a jail. The food was not fit to eat. they put you in detox with absolutely nothing to do to occupy your time. No TV... only one or two movies about recovery and one movie about teenagers getting mamed after drinking and driving. No AA or NA meetings in detox. It just had an all around BAD VIBE....So, I decided this treament center was NOT for me.. Well did get my money back after talking with the CEO of the center. Thank God or else i i would have been forced to stay in an unhealthy unacceptable treament center. Or be stuck up in Elko where I do not live with no money and no identification. I would strong erge anyone planning on going here to re-think your decision. I have been to other detoxes where you get treated well.. you have meetings and groups to keep your mind focused on recovery. Not the being put in a room similiar to a jail cell and left alone with no recovery stimulation.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
This facility was dirty and according to our loved one, it felt like you were walking into jail. They claim to have certified staff and medical staff there but they will call an ambulance and send you to the hospital instead. Our loved one was there for a few hours and then left. Did not get any help and yet they won't give you your money back. They said they accept NV Medicaid but they never billed Medicaid and when we asked why they said Medicaid doesn't cover detox!? They are full of excuses and different stories as to what you are paying for.

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