Vitality Unlimited - Vitality Center in Elko, NV

Overall Rating

(2.1 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3740 Idaho Street
Elko NV 89801

Vitality Unlimited - Vitality Center Philosophy

This provider has not yet updated their "Philosophy" section. Click here to submit this information.

Areas of Specialization

Out Patient, Residential Treatment

Facility Highlights

Family Sessions
Relapse Prevention
Anger Management 360 Guide

Review by Contributors


Founded in 1971 and partly funded by Southern Nevada’s Substance Abuse Prevention and Treatment Agency (SAPTA), Vitality Unlimited is an addiction treatment nonprofit. Vitality Center, one of the organization’s three residential substance abuse treatment facilities, offers medically managed detox and residential treatment for adult men and women struggling with substance abuse. Pregnant women and intravenous drug users are given priority treatment.

Residential treatment for adolescents is available at a separate facility.


Treatment begins with a screening process conducted by a clinician, who refers clients to the appropriate level of treatment as determined by the American Society of Addiction Medicine.

The duration of treatment is determined by the client’s individual needs. All residents participate in at least 53 hours per week of group and individual counseling, and the facility’s website also notes that family treatment is included.

After residential treatment, Vitality recommends engagement in continuing care — for instance its own outpatient programs — for two to six months. Transitional housing is also available as well as outreach programs.


According to the facility’s website, there is a medical doctor and a registered nurse on staff, along with trained supervisors on duty 24 hours a day. The facility’s official website also notes that “all clinical staff is appropriately licensed and/or certified,” but does not give details of their credentials.


There is currently no information provided by the facility regarding its living arrangements and related offerings; however, the three individuals polled by at the time of this writing gave the facility two one-star ratings and a rating of four out of five stars for its accommodations.


Of the two alumni reviews received to date, one was very negative, giving just one out of five stars for treatment effectiveness, while the other was mostly positive, giving five stars for the same category.

The negative reviewer, Tami, described feeling very uncomfortable at Vitality. “It was worse than a jail. The food was not fit to eat. they put you in detox with absolutely nothing to do,” she reported. Yet, A.K. disagreed, writing: “The detox is just fine. There is a TV and movies, you are monitored by staff and you are fed. No its not dirty, is it the best food? No but you are there to recover.”


The single loved one polled by at the time of this writing gave negative feedback. C.C. gave Vitality just one star for the overall effectiveness of its treatment, and echoed alum Tami by writing: “This facility was dirty and according to our loved one, it felt like you were walking into jail.” C.C. gave the lowest rating of one out of five stars for treatment effectiveness and also complained about a lack of medical staff.

The single loved one to post on a secondary review site to date also gave negative feedback. S.C., posted on HealthGrove (where there are just two, one-star ratings to date) and described difficulties getting hold of necessary paperwork after their loved one’s stay, and added: “Very disappointed with the professionalism of this establishment.”[1]


Though has yet to receive feedback from staff members, those who posted on secondary review sites offered less than optimistic feedback. A reviewer on HealthGrove gave one out of five stars and told of many negative aspects of the facility. Among other complaints, they wrote: “…billing will be sent with outrageous prices despite a client being approved for sliding fee scale or insurance, and as witnessed, they will re-quote a price of a simple drug test double what the original quote to the client was by another counselor just to try to get more money out of a client.”

Additionally, on Indeed, four reviewers’ ratings average 2.8 out of five stars where the highest rating was four stars and the lowest was one star.[2] Reviewers for the Elko location mostly cited a lack of workplace moral and being too busy to take breaks as negative aspects of the facility, though they also mentioned enjoying their clients.


According to its website, Vitality is contracted with several insurers, including Nevada Medicaid, Aetna, Anthem, Cigna, and United. The facility’s website also notes that all clients are accepted, regardless of their ability to pay. For qualifying clients, a sliding fee scale is available, based on income and family size.

Updated April 2017



Published on June 2017

User Reviews

Review this Center

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I am always amazed at the drama of people. The detox is just fine. There is a TV and movies, you are monitored by staff and you are fed. No its not dirty, is it the best food? No but you are there to recover. I went through detox and the program and I am still clean. That was over a year ago. You get what you put in. If you put in a few hours and then leave....well I'm going to guess you probably aren't clean and sober today. Oh the counselors really want you to succeed and push for you to work the steps . I think Vitality is a great place to be if you are serious

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I went to this place and it was HORRIBLE.... it was worse than a jail. The food was not fit to eat. they put you in detox with absolutely nothing to do to occupy your time. No TV... only one or two movies about recovery and one movie about teenagers getting mamed after drinking and driving. No AA or NA meetings in detox. It just had an all around BAD VIBE....So, I decided this treament center was NOT for me.. Well did get my money back after talking with the CEO of the center. Thank God or else i i would have been forced to stay in an unhealthy unacceptable treament center. Or be stuck up in Elko where I do not live with no money and no identification. I would strong erge anyone planning on going here to re-think your decision. I have been to other detoxes where you get treated well.. you have meetings and groups to keep your mind focused on recovery. Not the being put in a room similiar to a jail cell and left alone with no recovery stimulation.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
This facility was dirty and according to our loved one, it felt like you were walking into jail. They claim to have certified staff and medical staff there but they will call an ambulance and send you to the hospital instead. Our loved one was there for a few hours and then left. Did not get any help and yet they won't give you your money back. They said they accept NV Medicaid but they never billed Medicaid and when we asked why they said Medicaid doesn't cover detox!? They are full of excuses and different stories as to what you are paying for.

Featured Facilities in this Region

Photo of Cold Creek Wellness Center
Cold Creek Wellness Center
  • Fit2Recover Membership
  • Biosound Lounge
  • A+ BBB Rated
Learn More
Photo of Acqua Recovery
Acqua Recovery
  • Joint Commission Accredited
  • A lakeside setting of mountains, streams, and waterfalls
  • The best education and experiences for your overall well-being
Learn More

Official Facility Response collects thousands of User Reviews weekly to collect the most up-to-date information possible on treatment facilities across the country. The opinions shared in User Reviews are expressly those of the user, and do not reflect the thoughts, beliefs, or opinions of Per our policies, we do not remove User Reviews at the request of a facility.

Treatment facilities can and are encouraged to respond directly to any User Review, positive or negative. In fact, visitors are more likely to favorably consider a facility that actively responds to criticism (and praise!) to one that doesn’t.

Please leave your Facility Response below using a verified facility-specific email address. A representative from will vet your response within two business days to ensure it meets our standards for public posting. retains the right to contact anyone who leaves a review via our website to confirm authenticity.

As always, thank you for your feedback, and for your willingness to work with us as we move forward in developing the most comprehensive and trusted rehab reviews and listings platform.

For more details, please read about our Reviews Process.