West Hills Hospital Philosophy
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Areas of Specialization
Intensive Outpatient (IOP), Medical Detoxification
Rehabs.com Editorial Review
ABOUT WEST HILLS HOSPITAL
Located in downtown Reno, Nev., West Hills Hospital is a private, free-standing acute care psychiatric hospital, which provides a range of behavioral and mental health care services. The facility’s substance abuse treatment includes inpatient medical detox and intensive outpatient programs (IOPs) for adults.
TREATMENT & ASSESSMENT
The hospital is open for admissions 24/7. West Hills’ website does not go into details about its treatment philosophy, though it notes referrals to local Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) groups can be provided, perhaps indicating that treatment is based on the 12-Steps.
The facility’s substance abuse treatment consists of a medically-managed detox program for alcohol and drugs. This inpatient offering is intended as a short-term measure only, designed to stabilize the individual for a quick transition to lower levels of care. Services include medication management, comprehensive educational and skills building sessions, process group therapy, and recreational therapy.
Outpatient care consists of IOPs for mental health, substance abuse, and dual diagnoses. The substance abuse IOP ─ which operates four days per week, three hours per day ─ uses group therapy and psychoeducation focused on recovery and relapse prevention. The facility’s website indicates there’s a cognitive behavioral thrust to outpatient treatment and that developing an ongoing aftercare plan is a part of the service.
Medical detox is supervised by a physician, and the facility also employs nurses and master’s level counselors. The four individuals polled by Rehabs.com at the time of this writing on the staff’s level of training and experience gave it an average rating of 3.3 out of five stars.
ACCOMMODATIONS & AMENITIES
West Hills Hospital is a 95-bed facility, and visitors are welcome at designated hours. A virtual tour shows spartan bedrooms shared by two clients and a modest clinical facility with a cafeteria-style dining room.
WHAT ALUMNI SAY
Alumni reviews were mixed. Of the six former clients polled by Rehabs.com at the time of this writing, four gave the overall effectiveness of the program high four- and five-star ratings. The other two alumni provided just three- and one-star ratings. As such, overall effectiveness received an average rating of 3.8 out of five stars.
Remarks and ratings for other survey variables were inconsistent. Several alumni commended the staff and awarded isolated praise for the food and aftercare provisions.
Yet, the physical facility attracted recurring criticism. “This place was horrible,” G.M.T. wrote. And although some reviewers praised the staff, they indicated that their efforts were not enough to overcome the facility’s problems. “Though the staff works hard, the entire CD [chemical dependency] unit is dis organized… Good luck getting competent help, seeing your doctor, forget a therapist…,” Von wrote. And R.T. complained about “too much leisure time,” “impatient staff,” and of being “put on wrong medications.”
WHAT FRIENDS & FAMILY SAY
At the time of this writing, the five reviews received from loved ones of former clients were also mixed. Ratings for overall effectiveness of the program ranged from one to five stars, for an overall average of three stars. Loved ones offered no outright negative feedback. The four individuals polled on a variety of the facility’s offerings gave 4.3 stars, on average, for the family program, 3.8 stars for counseling options, and 2.5 stars for holistic offerings.
Friends and family praised the breadth of disorders treated. “Able to deal with multiple issues,” one anonymous reviewer wrote. Others liked the “social aspect and Contact with family” and the “compassionate workers.”
Isolated comments cited a lack of things to do, high cost of treatment, and feeling that medication was prescribed too readily.
Updated April 2017
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