Overall Rating

(3.5 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1240 East 9th Street
Reno NV 89512

West Hills Hospital Philosophy

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Areas of Specialization

Intensive Outpatient (IOP), Medical Detoxification

Facility Highlights

Life Skills Training
Aftercare
Relapse Prevention

Rehabs.com Editorial Review

Review by Rehabs.com Contributors

ABOUT WEST HILLS HOSPITAL

Located in downtown Reno, Nev., West Hills Hospital is a private, free-standing acute care psychiatric hospital, which provides a range of behavioral and mental health care services. The facility’s substance abuse treatment includes inpatient medical detox and intensive outpatient programs (IOPs) for adults.

TREATMENT & ASSESSMENT

The hospital is open for admissions 24/7. West Hills’ website does not go into details about its treatment philosophy, though it notes referrals to local Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) groups can be provided, perhaps indicating that treatment is based on the 12-Steps.

The facility’s substance abuse treatment consists of a medically-managed detox program for alcohol and drugs. This inpatient offering is intended as a short-term measure only, designed to stabilize the individual for a quick transition to lower levels of care. Services include medication management, comprehensive educational and skills building sessions, process group therapy, and recreational therapy.

Outpatient care consists of IOPs for mental health, substance abuse, and dual diagnoses. The substance abuse IOP ─ which operates four days per week, three hours per day ─ uses group therapy and psychoeducation focused on recovery and relapse prevention. The facility’s website indicates there’s a cognitive behavioral thrust to outpatient treatment and that developing an ongoing aftercare plan is a part of the service.

STAFF CREDENTIALS

Medical detox is supervised by a physician, and the facility also employs nurses and master’s level counselors. The four individuals polled by Rehabs.com at the time of this writing on the staff’s level of training and experience gave it an average rating of 3.3 out of five stars.

ACCOMMODATIONS & AMENITIES

West Hills Hospital is a 95-bed facility, and visitors are welcome at designated hours. A virtual tour shows spartan bedrooms shared by two clients and a modest clinical facility with a cafeteria-style dining room.

WHAT ALUMNI SAY

Alumni reviews were mixed. Of the six former clients polled by Rehabs.com at the time of this writing, four gave the overall effectiveness of the program high four- and five-star ratings. The other two alumni provided just three- and one-star ratings. As such, overall effectiveness received an average rating of 3.8 out of five stars.

Remarks and ratings for other survey variables were inconsistent. Several alumni commended the staff and awarded isolated praise for the food and aftercare provisions.

Yet, the physical facility attracted recurring criticism. “This place was horrible,” G.M.T. wrote. And although some reviewers praised the staff, they indicated that their efforts were not enough to overcome the facility’s problems. “Though the staff works hard, the entire CD [chemical dependency] unit is dis organized… Good luck getting competent help, seeing your doctor, forget a therapist…,” Von wrote. And R.T. complained about “too much leisure time,” “impatient staff,” and of being “put on wrong medications.”

WHAT FRIENDS & FAMILY SAY

At the time of this writing, the five reviews received from loved ones of former clients were also mixed. Ratings for overall effectiveness of the program ranged from one to five stars, for an overall average of three stars. Loved ones offered no outright negative feedback. The four individuals polled on a variety of the facility’s offerings gave 4.3 stars, on average, for the family program, 3.8 stars for counseling options, and 2.5 stars for holistic offerings.

Friends and family praised the breadth of disorders treated. “Able to deal with multiple issues,” one anonymous reviewer wrote. Others liked the “social aspect and Contact with family” and the “compassionate workers.”

Isolated comments cited a lack of things to do, high cost of treatment, and feeling that medication was prescribed too readily.

FINANCING

According to its website, West Hills Hospital accepts most major private health insurance as well as Medicaid and Medicare.

Updated April 2017

User Reviews

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I would like to commend your employee who answers the phones she was able to answer the phone on one ring! and. I was very impressed she was very informative Pleasant kind and sincere I think she should be known as a valued employee.

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They deal with both mental illness and drug addiction. There's not too much to do. This place was really a last resort. If you have another option, you should probably go with that.

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This place was horrible. I needed the help i got thanks to everyone at west hills hospital my biggest worry was the paients half of them where sick and never got treatment for care inside and out so think about SI OR GOING INTO THIS CENTER it was all i could think about it a big grem all day long I'll never go there again but thanks to all the staff ...

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I have been to this institution 3 times in 4 years. I would not recommend this place to anyone, now. Two years ago it was better.I was there for alcohol detox each time, however this time Nov 2015 I found the CD unit a catastrophe. Though the staff works hard, the entire CD unit is dis organized. From top to bottom. Good luck getting competent help, seeing your doctor, forget a therapist and "group meetings", I could do better. Apparently tey just want your MEDICARE Dollars..

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I was in twice for suicidal attempts aND each time the psychiatrist diagnostic me with different diagnosis and I was put on wrong medications. Too much leisure time. Also impatient staff. However, the food was good.

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able to deal with multiple issues. wants to start with medication to quickly. Give it a few days before automatically trying meds, especially for someone that has never taken them before.

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Social aspect and Contact with family were strengths of the facility. My brother had a good experience while he was there but the issue was not resolved and he had problems when he came home. They had to put him back in at another hospital.

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Compassionate workers. High cost. A family member was trying to get clean here. It seemed like a really nice place to get help.

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One counselor in particular is absolutely outstanding. Cannot give her enough credit; she should be training new counselors. I don't drink anymore; I figured things out and it's no longer a struggle. It was the best option available in Reno at the time. And still less expensive than the really famous places.

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Continued care with psychiatric doctor once I left.

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I was unable to visit while my friend was in the facility.

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My first time in care was 03/13/ 2009 Due to personnel reasons ,I made a conscience decision to drink. When I realized I was killing myself I went back due to the good job they did the first time.

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