Windsor Laurelwood Center for Behavioral Medicine in Willoughby, OH

Overall Rating

(3.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
35900 Euclid Avenue
Willoughby OH 44094

Windsor Laurelwood Center for Behavioral Medicine Philosophy

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Areas of Specialization

Family Program, Medical Detoxification

Facility Highlights

Art Therapy
Aftercare Planning
Recreational Therapy

Rehabs.com Editorial Review

Review by Rehabs.com Contributors

ABOUT WINDSOR LAURELWOOD CENTER FOR BEHAVIORAL MEDICINE

Conveniently located in Willoughby, Ohio, Windsor Laurelwood Center for Behavioral Medicine provides treatment for adults, adolescents, and children struggling with mental health disorders and/or addiction. Among the facility’s offerings for adults is a continuum of substance abuse and dual diagnosis programming. Clients may access residential treatment, intensive outpatient treatment (IOP), and partial hospitalization (PHP). Medically monitored detox is also available on-site.

TREATMENT & ASSESSMENT

Clients who require assistance for withdrawal symptoms typically begin their treatment in medically monitored detox. Once stabilized, they may transition to the center’s residential program. While duration of treatment varies, most clients remain on-site for 28 days. During this time, participants engage in a 12-step curriculum that includes individual, group, and family counseling. Alternative modalities include recreational and art therapy, and both AA and NA groups are held on-site.

Intensive outpatient treatment (IOP) and partial hospitalization (PHP) may be used as stand-alone treatments or as a step-down option for individuals who complete residential treatment. Outpatient offerings are heavily dependent upon group therapy and focus on improving coping skills. Individuals enrolled in PHP attend six hours of programming a day, six days a week. Those who opt for IOP meet three times a week for six weeks.

STAFF CREDENTIALS

According to the facility’s website, the multidisciplinary treatment team is comprised of physicians, addictionologists, psychiatrists, and a 24-hour nursing staff.

ACCOMMODATIONS & AMENITIES

Windsor Laurelwood describes its setting as a “safe, therapeutic, structured environment.” Few details about the center’s accommodations or amenities are available, however, the 22 individuals surveyed by Rehabs.com at the time of this writing gave them an average rating of 3.5 out of five stars.

WHAT ALUMNI SAY

Alumni polled by Rehabs.com shared mixed reviews of their experiences. More than one individual noted the facility’s no-nonsense approach to treatment. For example, K.M. described the counselors as “very to the point,” and Robert told Rehabs.com that clients who were “serious about getting sober” would find what they needed to succeed. “I've been in and out of treatment for 3 years and still apply what I learned every day,” D.H., a five-star reviewer, wrote.

Complaints from former clients touched on inattentive doctors and a lack of adequate staffing. “He does not respond to patients and is basically just phoning it in! When the STAFF that is working in the Addiction Program says that too its pretty bad!!” K.K. wrote, regarding one of the doctors. H.F. felt the meetings lacked structure and reported feeling isolated. “All we did was smoke and eat,” they wrote.

WHAT FRIENDS & FAMILY SAY

When asked, on a scale from one to five if they’d recommend the facility, the five loved ones polled at the time of this writing gave an average of 4.2. One anonymous loved one described the center as a “great place for the treatment needed.” Friends and family were most impressed with the facility’s cleanliness and the program’s family participation, both of which received average ratings of 4.6 stars. Another anonymous loved one described the program as “family oriented.” The center’s counseling options and exercise and leisure offerings were also rated highly, with respective ratings of 4.4 and 4.2 stars.

The only ratings that dipped below four stars were for the program’s holistic offerings and its connectivity/visitor policies, with respective ratings of 3.4 and 3.75 stars. “Understaffed for proper one to one treatments, stay is too short for group treatments before your released. family meetings are brief and do not placate them to how you are doing,” one anonymous loved one wrote. Some friends and family members were also disappointed with the condition of the facility, describing it as “old looking” and “run down.”

FINANCING

According to its website, Windsor Laurelwood works with most insurance providers, managed care plans, Medicare, Tricare, and Medicaid (for patients up to 20 years of age).

Updated September 2016

User Reviews

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Worst week of my life. The nurses were rude and uncaring. The doctor there was worthless. The food was disgusting. The nurses were actually mean to patients and treated us like crud. The only good people there was the teacher and one nurse. Everyone else made the situation much worse. Wish to never be there again

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I spent 3 weeks there for detox & rehab, I feel it saved my life.

Saved my life. They never gave up on me threw my addiction. I am truly grateful for All the staff there.

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Family oriented, Need a wide range of treatment options. Many outpatient options as well

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Close to hospital which is lake west. In case pt has withdrawals. Facility is old and run down. I think any facility rehab is more about you than the staff. You are in charge of yourself and I believe that these people will help uou

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To handle clients variable to the treatment and conditions they are required. Its a great place for the treatment needed

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The adolescent ward had kind and caring staff who really seemed to care about the patients. I was there for 6 days and was given knowledge and skills to use when I left. They set me up with therapy and a crisis plan as well. It was overall a beneficial experience, though I hope not to have to go back.

The "doctor" in charge of the Addiction program is absolutely worthless. He does not respond to patients and is basically just phoning it in! When the STAFF that is working in the Addiction Program says that too its pretty bad!! Force him to retire and hire someone who wants to help people who really NEED help!

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Hannibal Lecter would've been preferable over their Dr. I would expect a doctor working here to be a whole lot better with people.

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One doctor in particular, detox unit, nurses and staff were strengths. Weaknesses: Cafeteria, space, smoking policy (addicts need to smoke), certain staff members were abrasive & rude without provocation. Long drive for most people outside of Cleveland. The people I met in IOP here and the doctors, and their asst, helped me get sober (along w Suboxone).

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Strengths: attentiveness, secure safe enviroment, food. Weaknesses: understaffed for proper one to one treatments, stay is too short for group treatments before your released. family meetings are brief and do not placate them to how you are doing.

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Do not go here, they are terrible people.

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The nurses are very nice. However, the facility is old looking. I encourage everyone to check it out.

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They were very kind and value based. However, they needed more help.

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It was absolutely worth the cost; the counselors were very to the point and made me look at my part in all the resentment I had.

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It was a great facility; there were 15-20 groups per week.

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This is a no nonsense facility and if you're serious about getting sober this place will give you what you need to succeed. I relapsed after 4 months but I used what they taught me in the first visit to get back on track.

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They changed my depression medication and I gained 25 pounds, which made me more depressed.

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I relapsed after 6 months but it was a one time lapse in strength. I would consider re-entering but I hope to never have to.

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[They] don't listen or care...

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Not helpful, needs more structure with meetings. Horrible atmosphere, basically isolated the whole time. All we did was smoke and eat.

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Was helpful.

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I've been in and out of treatment for 3 years and still apply what I learned every day.

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