Youth & Shelter Services, Inc. Seven-12 House in Ames, IA

Overall Rating

(3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
712 Burnett Avenue
Ames IA 50010

Youth & Shelter Services, Inc. Seven-12 House Philosophy

Youth & Shelter Services provides treatment programs for adolescents with substance abuse issues and co-occurring mental health conditions. Treatment at YSS is evidence-based and includes counseling, intervention, and education to promote personal responsibility and long-term recovery. YSS also provides support services for patients’ families and loved ones, and encourages family involvement in the recovery process.

Areas of Specialization

  • Holistic Therapy
    Facilities that offer “holistic therapy” see and treat patients in the context of their entire lives and health status. They treat the “whole person,” not just the addiction.

  • Individual Therapy
    This term describes one-on-one therapy, in which a patient and trained counselor, social worker, psychologist or psychiatrist meets privately with a patient to discuss challenges related to lifestyle, work, family and romantic relationships that may have contributed to the development of an addiction.

Facility Highlights

Dual Diagnosis Treatment

GED Preparation Training

Relapse Program

Meet the Staff

Jason Haglund, MS, CADC

Treatment Services Director

Photo of Jason Haglund, MS, CADC

Jason Haglund is the Director of Treatment Services for Youth & Shelter Services, Inc. He obtained an undergraduate degree in Psychology from the University of Northern Iowa and his Masters in Counseling from Gannon University in Erie, PA. Jason joined YSS in September 2006 as the Director of Chemical Dependency. In 2008, he successfully merged the Family Counseling Centers of Boone and Ames with the Chemical Dependency Branch to form Treatment Services. As Director of Treatment Services, Jason has continued to lead YSS toward its goal of providing holistic and truly co-occurring services in all treatment programs. He organized and led YSS in the effort that, in 2009, led to the awarding of the maximum three-year national accreditation from CARF International for all nine core program areas provided. Mr. Haglund has worked with youth and their families his entire career in various levels of community and residential care. His professional experiences of emergency on-site crisis counseling, de-escalation ,and assessment of seriously mentally ill children and adults, coupled with his work in long-term, locked adolescent correctional/treatment facilities, gives him a unique perspective of at-risk, mentally-ill, and chemically-dependent youth and their families.

Jill Hill, IADC

Treatment Services Associate Director

Photo of Jill Hill, IADC

Jill Hill is the Treatment Services Associate Director and serves as the clinical supervisor for extended outpatient programs in Ames and area schools. She obtained her Bachelor degree in Family Services from Iowa State University, and has been at YSS for over twenty-one years. She has served as the Treatment Services Associate Director at YSS for the past nine years. Jill has been involved as a supervisor for both residential and outpatient treatment programs. Ms. Hill has been an International Drug and Alcohol Counselor (IADC) for over eighteen years and holds certification in international reciprocity consortium. She is a member of the Iowa Disaster Behavioral Health Response Team, and has served in the Credentialing Department of the Iowa Board of Certification for over fourteen years, conducting clinical reviews for individuals seeking to become certified addictions counselors. Ms. Hill is also a certified Change Leader by the Network for the Improvement of Addiction Treatment (NIATx) and is committed to a civic organization, Beta Sigma Phi Sorority, to give back to her community. Editorial Review

Review by Contributors


As a provider of programs that help adolescents and their families deal with issues of sexual abuse, homelessness, domestic violence, and substance abuse, Youth and Shelter Services, Inc. (YSS) serves about 8,000 young Iowans a year. Its Seven-12 House, which is based in the city of Ames about 30 miles north of Des Moines, offers residential treatment for teenage girls, including those with co-occurring substance abuse and mental health disorders.


Treatment is 12-step based, evidence-based, and includes a minimum of 50 hours of therapeutic and life skills counseling a week. In particular, the program addresses gender-specific factors related to addiction. The program for young women helps develop self-respect, healthy relationships, and coping skills. The highly-structured program also addresses trauma, relapse prevention, and includes AA and/or NA meeting attendance. Treatment typically lasts up to 90 days.

The daily schedule also allows for wellness activities such as cycling, basketball, and running, in addition to on-site education or G.E.D preparation with a certified teacher and daily chores. For teens with co-occurring mental health conditions, psychiatric evaluation and medication management can be accessed through this facility. Family are involved in the recovery process through multidimensional family therapy (MDFT).

Clients can also access weekly educational groups during and after treatment that address chemical dependency, bullying, spirituality, values, and communication among other life skills.


The treatment team includes international and certified alcohol and drug counselors and a licensed marriage and family therapist.


A 15-bed facility, the Seven-12 house is set in a two-story home along a tree-lined residential street. Residents are not allowed to bring cell phones or any other type of electronic device.


While there were no alumni reviews for Seven-12 House at the time of this writing, Todd, the parent of a former client, reported a negative experience to He gave the facility just one out of five stars for staff support and leadership, as well as overall treatment effectiveness. “Poorly ran, unsupervised and our daughter's behavior was worse when she got out. They allow too much unsupervised interaction with other patients,” he wrote. The father also questioned YSS’s intent, noting: “They seemed more interested in the state money than our daughter.” He did, however, give the facility three and four out of five stars for accommodations and family involvement, respectively.


Currently, no staff members have contributed reviews to, however, reviews on Glassdoor and Indeed indicate mixed feedback. On Glassdoor, Youth & Shelter Services has an average rating of 3.4 out of five stars based on seven reviews, many of which came from those who work in the two addiction facilities.[1] While staff generally find working with clients at YSS rewarding, several commented on issues with management. “The management is very disorganized and unprofessional,” an anonymous current employee wrote on Glassdoor. A former employee wrote, “poor training, no support from co-workers or supervisors, low compensation, cultural insensitivity all around, and overall negative work climate.”

This feedback was echoed in reviews on Indeed.[2] Here, one former employee wrote: “MGMT is awful,” but noted that this may change with the new CEO. “I really hope it gets better with new CEO, because the old one was totally ignorant of issues.”


According to YSS’s website, the facility accepts self-pay, Medicaid, and many insurance plans. The facility also offers a payment plan with monthly installments.

In 2013, the Ames Tribune reported that a state investigation of YSS’s financial records found fraudulent reporting to Medicaid from 2007 to 2011. YSS reached a settlement with the state which enabled the facility to accept state funding while its record-keeping remained under scrutiny. In 2015, the CEO named in the suit retired from the facility.

Updated February 2017



Published on April 2017

User Reviews

Review this Center

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Accommodations & Amenities
  • Meals & Nutrition
Poorly ran, unsupervised and our daughter's behavior was worse when she got out. They allow too much unsupervised interaction with other patients. They seemed more interested in the state money than our daughter. They guided us in getting aid we shouldn't of had.

Featured Facilities in this Region

Photo of Serenity Rehab
Serenity Rehab
  • Groups
  • Spirituality
  • SMART Recovery
Learn More
Photo of Behavioral Rehabilitation Services
Behavioral Rehabilitation Services
  • All inclusive, executive, luxury rehab facility.
  • Vitamins, Minerals and Amino Therapy
  • Faith-based and Traditional Recovery
Learn More

Official Facility Response collects thousands of User Reviews weekly to collect the most up-to-date information possible on treatment facilities across the country. The opinions shared in User Reviews are expressly those of the user, and do not reflect the thoughts, beliefs, or opinions of Per our policies, we do not remove User Reviews at the request of a facility.

Treatment facilities can and are encouraged to respond directly to any User Review, positive or negative. In fact, visitors are more likely to favorably consider a facility that actively responds to criticism (and praise!) to one that doesn’t.

Please leave your Facility Response below using a verified facility-specific email address. A representative from will vet your response within two business days to ensure it meets our standards for public posting. retains the right to contact anyone who leaves a review via our website to confirm authenticity.

As always, thank you for your feedback, and for your willingness to work with us as we move forward in developing the most comprehensive and trusted rehab reviews and listings platform.

For more details, please read about our Reviews Process.