Frequently Asked Questions

General FAQs Does Rehabs.com charge a fee to consumers? No, all of the information and services provided on Rehabs.com are available for free. Who can post reviews for a facility? We ask those who review a facility to identify as an Alumnus, a Loved One of an Alumnus, a Referring Professional, or a Current/Former.

Does Rehabs.com charge a fee to consumers?

No – all of the information and services provided on Rehabs.com are available for free.

Who can post reviews for a facility?

We ask those who review a facility to identify as an Alumnus, a Loved One of an Alumnus, a Referring Professional, or a Current/Former Staff Member who has interacted with that center within the last 10 years. This is greatly beneficial because we get many different perspectives on a facility. But keep in mind that anyone can fill out a review, including non-participants, competitors or someone with a grudge, so please be aware of that when you read these reviews. We review IP addresses, email addresses, and other factors to prevent abuse of our review and survey systems.

How can your site help me find addiction treatment?

We’re a comprehensive third-party online resource that connects those seeking addiction treatment with the tools to make informed decisions about their care and access to providers who can help. On our site, you’ll find the largest and most up-to-date directory of rehab centers, along with information about available treatment options and unbiased reviews from people who have “been there”. In our publicly-available Pro Talk series, you’ll find additional educational content curated by respected addiction professionals that can help you learn more about your treatment options and recovery.

How do you verify that the facilities you work with are legitimate businesses?

We strive to provide reliable information about credible treatment centers to our site visitors. To that end, as of January 1, 2018 we will require each of our clients to submit documentation showing that they are accredited and credentialed providers, approved by a state and/or national agency to provide substance abuse and/or mental health treatment services. As of January 1, 2018 treatment centers will only be permitted to market themselves via our ClientReach platform once these materials have been submitted. Facilities who fail to provide this information or whose documentation cannot be authenticated will no longer be eligible for our paid marketing products.

What is the difference between a Standard and Featured Listing?

A Standard listing is a free profile page that Rehabs.com creates for all addiction treatment facilities. This page includes information about the facility, user-submitted reviews and, in most cases, a curated editorial review. Our Featured listing packages include enhanced profile pages with more robust information and advertising services. Featured listings are available to facilities for a fee.

How do I build my facility’s free profile page?

The first step to building a free profile page is to verify your listing. Then, you can provide our listings team with content and media to load onto your profile page. Please call (615) 852-6294 for more information to get started, or email us at cradmin@rehabs.com

How can I remove my facility from your site?

Simply put, we do not remove facility listings unless the business has been closed. You may note similar policies on sites such as TripAdvisor.com or Yelp.com. Based on our mission to be a comprehensive source of addiction treatment information and our rights to use content under Fair Use laws, we reserve the right to republish factual business information along with editorial content and/or user-generated, relevant reviews.

Isn’t it illegal if a business requests its listing to be removed and you don’t comply?

We are protected by numerous laws, statutes, and policies that support our efforts to publish public information, our reports, and users’ reviews without legal concern. You can find more information and legal precedent here:

Addiction can cost up to $200 per day.

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