Adventist HealthCare Behavioral Health & Wellness Services Philosophy
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ABOUT ADVENTIST HEALTHCARE BEHAVIORAL HEALTH & WELLNESS SERVICES - ROCKVILLE
Adventist HealthCare is a faith-based, nonprofit organization that operates three hospitals and more than two dozen specialized and urgent care facilities around Maryland and Washington, D.C.
The group's behavioral health division — headquartered at Adventist's Shady Grove Medical Center in northwestern Rockville, in suburban D.C. — provides a full spectrum of programs for individuals struggling with substance use and mental health disorders. Programs include inpatient stabilization (one of just 10 hospital inpatient programs for substance use disorder in the state of Maryland), plus several levels of outpatient care and an assisted living program for adults struggling with chronic mental illness.
TREATMENT & ASSESSMENT
Referrals to Adventist HealthCare Behavioral Health & Wellness Services in Rockville are accepted from an array of institutions and health care providers as well as individuals themselves.
Upon admission, clients undergo an initial psychiatric and behavioral assessment to guide clinicians in forming an individualized plan of care.
Chemical dependency and addiction treatment at Adventist uses 12-Step alongside group and family therapy, psychoeducation, anger management sessions, life skills training, and holistic programming. Specifically, clients might participate in expressive arts therapies, play therapy, spiritual counseling, or nutritional coaching. Medications are prescribed when necessary, though the precise medications used are not currently listed. Educational sessions are available for loved ones and caregivers as well as clients themselves.
Inpatient care is designed to stabilize clients in the short-term. Following discharge, the facility typically encourages transition to a partial hospitalization (PHP) program (one of just 39 PHPs in the state of Maryland) or an intensive outpatient program (IOP), followed by standard outpatient care. Inpatient care, PHPs, and outpatient programs are available for clients of all ages; IOPs are only available to adults.
Adventist HealthCare Behavioral Health & Wellness Services employs a multidisciplinary team of board-certified psychiatrists, child and adolescent psychologists, psychiatric nurses, clinical therapists, substance abuse and mental health counselors, social workers, case managers, and chaplains. Staff psychiatrists are affiliated with Georgetown University Hospital. The single individual polled by Rehabs.com to date gave the facility four out of five stars for its staff's level of training and experience.
ACCOMMODATIONS & AMENITIES
There's an on-site school for children in grades six through 12. There's currently no further information about the facility's living environment or amenities, but the single individual polled by Rehabs.com to date gave the facility four stars for its cleanliness and meals and nutrition, as well as three stars for its accommodations and exercise and leisure offerings.
WHAT ALUMNI SAY
To date, Rehabs.com hasn't yet surveyed any alumni of Adventist's behavioral health programs, but the mental health provisions at the Rockville hospital have mostly negative feedback on secondary sites: the center has a 2.2 out of five-star average rating based on 55 reviews on Google, a 1.5 out of five-star rating based on eight reviews on Yelp (plus five "not recommended reviews," three of which give the center one star), and five out of five stars based on the opinions of three people on Facebook (where the facility can curate its own reviews).  
Recurring complaints center on disorganization, poor communication, and unprofessional or inattentive staff. Some reviewers also cited unclean living conditions, unhelpful group sessions, and over-reliance on medication. "Staff is unprofessional, there is no communication, and they just give patients drugs so they don’t have to deal with them," L.G. wrote in a typical comment on Google. The handful of positive reviews tend to directly contradict client complaints, praising the center's caring and attentive staff: "The staff was very loving and friendly. The nurses were caring, the doctors fantastic," Heather wrote in a representative review on Google.
WHAT FRIENDS & FAMILY SAY
The single loved one polled by Rehabs.com to date would recommend Adventist's addiction treatment. "The staff was very professional and experienced and the facility was well-kept... I think it was a big part of my son's eventual recovery," the anonymous reviewer wrote, giving the facility four stars for its family participation and ability to treat co-occurring disorders and three stars for its holistic offerings and counseling options.
WHAT STAFF SAY
Adventist's behavioral health services have mixed feedback on employment review site Indeed, where 27 current and former staffers have given the services an average rating of 3.2 out of five stars. The reviewers repeatedly stressed their coworkers' commitment to helping clients, but complained of heavy workloads, understaffing, and a generally stressful work environment, all of which could impact client care. "Pros: some amazing peers to work with... Cons: often no relief is provided for lunch coverage, expectation for work required difficult to achieve bc of limited staffing..." one reviewer wrote in a representative comment.
The facility accepts coverage from most commercial insurance plans, as well as Medicare and Medicaid (accepted at 31 percent and 75.5 percent of Maryland facilities, respectively). The single individual polled by Rehabs.com to date gave the center four out of five stars for its affordability.
Published on January 2019
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