Annie's House for Women in Draper, UT

Overall Rating

(3.3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1601 E 13200 S
Draper UT 84020

Annie's House for Women Philosophy

We believe that healing from a drug addiction is a journey that takes time and deserves respect. No matter where you are on that journey, we can help you find the way. Talk to our friendly and helpful staff today about the options available for people who are interested in admitting themselves, and those who need to admit a family member, friend, or loved one. We are here to make sure you or your loved one receives the services necessary for women addiction recovery.

Areas of Specialization

  • Animal Therapy
    Animal therapy (also called animal-assisted therapy and pet therapy) supports recovery and emotional wellbeing by helping people develop relationships with animals. Animal therapy can be a one-time or ongoing experience.

  • Trauma & Associative Awareness Therapy (AAT)
    Associative Awareness Therapy (AAT) uses the brain’s innate ability to adapt to change in a healing way, essentially “retraining” the brain to respond differently to familiar memories of trauma or pain.

Facility Highlights

Seasonal Outdoor Activities

Recreational Therapy

Guarantee Program

Meet the Staff

Annie Jensen

Co-Founder

Photo of Annie Jensen

Annie has been with Steps Recovery Center from the beginning. Having the opportunity to open Annie’s House and work with women specifically has been such a rewarding experience for her. After her own drug addictions and trials, residential treatment and the 12-steps program is where she found her new way of life. She herself now has over a decade in recovery.

Dr. Mark Keep

Medical Director

Photo of Dr. Mark Keep

A former cardiologist Dr. Keep has become one of the leading addictionlogists in the field. Volunteer work as well as research, writing, and speaking on the medical ramifications of grief and loss, including adverse coping mechanisms such as substance abuse are his specialty.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT ANNIE’S HOUSE

Located in Draper, Utah, Annie’s House provides residential treatment for women struggling with substance abuse and co-occurring disorders. It is one of the only 122 (51.9 percent) treatment centers in the state with women-specific programming, and it is exclusively run by women as well. Social detox is included as part of the program, as is lifetime aftercare and alumni support. Annie’s House is one of four facilities operated by Steps Recovery Centers.

TREATMENT & ASSESSMENT

According to the facility’s website, clients of Annie’s House typically remain on site for 30, 60, or 90 days. The center’s programming is founded in 12-step principles and consists of three phases: intervention and social detox; inpatient and wraparound care; and lifetime aftercare and alumni services. During their stay, clients receive individual counseling and participate in group counseling, family therapy, and experiential therapy. Recreational therapy, designed to foster teamwork and build character, is seasonal and includes activities such as hiking, rock climbing, and kayaking.

STAFF CREDENTIALS

Annie’s House maintains a staff-to-client ratio of 1:3. Staff includes a physician, a licensed clinical social worker, clinical mental health counselors, substance use disorder counselors, case managers, and a personal trainer. In fact, 98.8 percent of substance abuse treatment centers in Utah have higher education requirements for staff.

ACCOMMODATIONS & AMENITIES

Annie’s House can accommodate up to 24 residents at a time, providing much availability given that the median number of clients in a residential treatment program at a given time is 18 individuals. Clients sleep in twin beds and typically share bedrooms, though some private rooms are available. Communal areas include a spacious kitchen, recently remodeled bathrooms, a furnished living room, and a sitting room with a fireplace. A covered pavilion serves as a yoga studio, and clients may use the indoor pool during the summer months.

WHAT ALUMNI SAY

To date, Rehabs.com has received survey data from one alum who offered an unwavering recommendation. A.G. provided five-star ratings in most evaluated categories, including the program’s counseling options, treatment effectiveness, and exercise and leisure options. “Great caring staff. Beautiful home… 12 step and spiritually based program where all therapists go above and beyond to prove they care,” she wrote.

Written commentary from three more alumni on Rehabs.com to date was less positive. Former clients Hannah and H.R. both heavily criticized the facility and its programming. Both felt that they were treated poorly, and H.R. critiqued the lack of aftercare as well as the treatment itself, writing, "Twice we just walked down the street picking up garbage because they didn't bother to plan things."

Contrastingly, alumni reviews submitted to third-party sites were overwhelmingly positive. On Google, the facility received an average rating of 4.4 out of five stars, based on feedback from 15 users to date,[1] and on Facebook, 26 reviewers provided a perfect average rating of five out of five stars.[2] Note, the facility can edit its Facebook page, and not all Google and Facebook reviewers identified themselves as alumni. Multiple reviewers described the facility as life-saving and life-changing, highlighting the caring staff and supportive environment. “I have never felt so much love and compassion in a facility before,” C.R., a Google reviewer, wrote. “The house itself is beautiful and homey giving a feeling of comfort and stability, along with the personable staff who genuinely care about your wellbeing,” A.P. mentioned in her five-star Facebook review.

Other former clients praised the program’s comprehensive curriculum and the structure the center provided. “Annie's house offered me a structured and loving environment that after being in treatment several times, made it refreshing to come to,” S.R. commented in a representative Facebook review.

WHAT FRIENDS & FAMILY SAY

J.L., one of the three loved ones polled by Rehabs.com to date, was disappointed by the care their mother received. Feeling that the staff was dishonest, this individual wrote, “We were lied to many times from the admitting people about stupid things like how she can have soda on the weekends to activities that never happen to the insurance covering the entire bill." This loved one additionally noted disapproval with the quality of the 12-Step programming: "you only go through a couple of the steps and they do that so you have to stay longer," J.L. critiqued.

A second loved one listed similar complaints of no "notification to the insurance," poor customer service and low levels of communication, and medication mismanagement. "This place is really saddening and sickening," C.M. added.

Similarly, the third loved one, T.H.S., felt that the center failed to deliver on their promises and lacked communication skills. “Very little communication with family other than at group settings?” she wrote, giving just one star to family programs, but higher, three-star ratings to staff support and counseling options.

The two Facebook reviews submitted by loved ones differed significantly. Yvonne expressed gratitude for daughter’s treatment. “I thought I had lost my daughter but with the help of the amazing staff, I have her back!” she wrote. R.J. also credited the facility with saving his daughter's life, remarking, "The Therapists and Staff are incredible!"[2]

WHAT STAFF SAY

Two Rehabs.com reviewers who (based on the content of their reviews) appear to be current or former employees shared differing perspectives. S.C. provided the center’s treatment effectiveness with five stars and described the facility as “what treatment centers across the world should aspire to be like.” On the contrary, H.E. characterized Annie’s House as “a mess,” writing, “They can't keep their employees and fire anyone that questions their methods. They are rather lax and run by the seat of their pants with most of their therapy."

FINANCING

Though there is no specific information regarding costs on the facility's website, Annie's House accepts multiple insurance plans, including Intermountain Healthcare, Deseret Mutual, PEHP, Select Health, Molina Healthcare, and Wise Networks. Some financial assistance is available.

[1] GoogleReviews
[2] https://www.facebook.com/pg/annieshousesteps/reviews/

Published on April 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
best rehab ever!

Hated it! If you have a disability please take your loved one else where. I could not do the activities you get frowned upon. Like climbing on telephone poles and walking on planks. Such jerk's at this place!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I don't even know where to begin with this place. First of all, there was no type of authorization or notification to the insurance before my loved one was admitted into treatment. She is not a 22 year old heroin addict, she is in her 50's and has several debilitating, legitimate chronic health conditions and was denied really any kind of treatment for them besides Gabapentin. She's in no condition to be paired up with girls coming off of meth. She can't just up and at 'em like a young woman can, she takes a while to get up and get moving because she's in a lot of pain. I was supposed to be their first point of contact, but other contacts seemed to get more phone calls than me when there were issues, and most times no phone calls were even placed unless my loved one was essentially being difficult. Detox is a joke, my loved one received NO tapering - no medications were administered in the first week she was there! You cannot just cut someone who's been on heavy pain meds for 10 years off their pain meds cold turkey! My loved one had enough of the facility and checked herself out after 16 days, and not one person from the facility called to let me know. Our family showed up that afternoon after nearly an hour of driving only to be told "Sorry, she checked herself out this morning" with no further explanation. I get it, she's medically in charge of herself, but why wouldn't anyone call to let me know, or call any one of her 5 contacts for that matter. Also, I had sent emails about needing medical forms filled out for claims, she never responded to any of the emails except for the initial email I sent her asking for the forms to be filled out. Like I said, communication was terrible here!! Her withdrawals got so bad that she needed medical attention, and she was denied ER visits because they were "short staffed". Last, this place has these girls up at 6 a.m. until 9:30 p.m. doing physical activities. My 50-something year old loved one who has RA, fiber neuropathy, fibromyalgia, CHF, and a slew of other chronic conditions cannot be up running for 15 hours! Through her withdraws, she had to go to the gym, scrub bathrooms, and who knows what else. A lot of the times, she just needed to sleep through her pain and had a hard time with the physical aspects of things. This place is really saddening and sickening. From the sounds of it, they make things out to be rainbows and unicorns to get your business. Essentially, if you're looking for a facility that works with elderly people who have legitimate chronic health conditions who have been on narcotic pain meds for an extended amount of time, and your loved one needs help coming off of their mounds of meds and needs help managing pain without tons of pain meds, then look elsewhere. If you're young and looking to kick your addiction and be very physical and can handle stress and really work through medical issues, then this is your place. I get that addiction and recover is rough, I really do, but there were so many things that went wrong basically from day 1. It makes me sad that this is how addicts are treated. Sure, they make poor decisions in life, but they still deserve decent and fair treatment when trying to better their lives and themselves.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I went to Annie's when it was relatively new. With that said, I think they should have got some things in place before jumping in. The oven broke and needed to be ordered. We went weeks without a working over. The air conditioning didn't work for a week in July and they refused to spend money on fans for the girls. Saturday was community service. Twice we just walked down the street picking up garbage because they didn't bother to plan things. I was there for 30 days and got a counselor assigned to me 2 weeks in. After care was a joke. They had a high turnover of staff. There was once that I came to aftercare and even the "therapist" didn't bother to show up. The staff expected us to be everywhere on time but they would show up to group when it was convienent to them. Their excuse was, "you're an addict, you want what you want when you want it". We needed to learn patience. When in fact they were just to disrespectful to treat us like real people. I would NOT recommend Annies House to anyone. I have seen other programs that run smoothly and professionally Annie's is not one of them!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Annie's house has changed my life! Recovery is one of the hardest things I've ever had to deal with. During my stay at Annie's I was supported by amazing women and the most amazing team of professionals to help me deal with things I had held onto for years. Nothing is more powerful than a room full of amazing women. Thank you Annie's for helping me find myself again and giving me the tools to be the best person I can be for not just myself but for my family and friends!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
For the money they didn't follow through with promises made before entering. Very little communication with family other than at group settings? Did nothing to help find a job.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Annie's House is what treatment centers across the world should aspire to be like. I have seen so many lives changed because of the recovery that is taught here. I would recommend Annie's House to any women looking to grow personally, emotionally, mentally, and spiritually.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
To put it frankly this rehab is a mess they can't keep their employees and fire anyone that questions their methods. They are rather lax and run by the seat of their pants with most of their therapy

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
My mom was here for a month, from the beginning we thought it was perfect and had high hopes. We were lied to many times from the admitting people about stupid things like how she can have soda on the weekends to activities that never happen to the insurance covering the entire bill. It made me nervous that they wouldn't tell us if she was approved until the day of. In the 30 days you are in there you only go through a couple of the steps and they do that so you have to stay longer, everyone is on a different step but they only go over one at a time in the meetings...My mother was in a very vulnerable place in her life and these people were just greedy and liars. I can't believe they are in business. Please steer clear of this treatment center.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Great caring staff. Beautiful home. Yoga. Various therapy methods. Recreational activities. Great area. 12 step and spiritually based program where all therapists go above and beyond to prove they care. A womens facility that not only specializes in drug addiction but in body image and eating disorders as well.

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