Arbour Hospital Philosophy
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ABOUT ARBOUR HOSPITAL ─ JAMAICA PLAIN, MA
Part of Arbour Health System, a large behavioral health network in Mass., Arbour Hospital is a private psychiatric facility located in the Jamaica Plain section of greater Boston. It offers substance abuse treatment for adults at various levels: inpatient, intensive outpatient program (IOP), and outpatient (OP).
All substance abuse programs also treat individuals struggling with co-occurring disorders. Adolescents with mental health conditions, substance abuse, or both can also receive inpatient treatment at the facility, placing it among the 14.8 percent of facilities in the state to provide adolescent treatment.
TREATMENT & ASSESSMENT
Upon intake, patients participate in an initial psychiatric and substance abuse assessment to help clinicians determine the appropriate level of care. The inpatient substance abuse and dual diagnosis program uses a combination of individual and group therapy sessions, on-site 12-step meetings and associated step-work, educational classes, medical intervention as needed, recovery planning, as well as aftercare and discharge planning. Subutex treatment is also available for individuals struggling with opioid addiction
IOP also typically starts with an evaluation and assessment. Similar to inpatient care, IOP clients engage in individual and group therapy as well as family therapy as needed, as well as aftercare and discharge planning. The OP offers individual counseling, family therapy, medication management, as well as group programs. Clients often transition to the OP from other higher levels of treatment and use it as a means to maintain long-term sobriety.
Arbour Hospital offers inpatient treatment for adolescents from ages 13 to 17 who are contending with a mental health condition, substance use, or both. The age-appropriate program includes crisis evaluation and intervention and focuses on interaction with family as well as community members.
In Mass., Arbour Hospital is among 27.9 percent of substance abuse treatment facilities accredited by The Joint Commission. It employs a multidisciplinary team of psychiatrists, addiction therapists, child psychologists, and master’s-level mental health counselors.
ACCOMMODATIONS & AMENITIES
Arbour Hospital has 136 beds separated into patient-specific units, e.g., adolescents, adults, individuals who require stabilization. It offers a safe, clinical, and supervised environment with 24-hour access to medical care. No specific information is given about these facilities or what amenities are provided.
WHAT ALUMNI SAY
Two alumni who reviewed the facility for Rehabs.com to date provided mixed feedback. One awarded four out of five stars for the major categories of the survey – treatment effectiveness, accommodations and amenities, and meals and nutrition – whereas the other. E.H., assigned four, two, and three stars respectively. The consistent four-star reviewer summed up the experience in one word – “convenient.”
However, E.H. offered more detailed opinions: four out of five stars for facility cleanliness and upkeep, safety, staff experience and training, and staff support; three stars for accuracy of marketing materials and consistency; two stars for level of counseling promised; and one star for connectivity/visitor policy, holistic offerings, and individual counseling. In all, E.H. wrote: “I felt I was locked up just to dry out, I learmed more from other patiants.”
Secondary review coverage was mostly negative: 2.2 out of five stars based on 27 Google reviews; and 1.5 stars based on five reviews on Yelp.   Reviewers (alumni, loved ones) reported dirty conditions, rude staff, client and staff in-fighting, and lack of communication. Alex, who was there for drug addiction treatment, wrote: “Terrible experience….the doctor who was supposed to be a specialist on addiction, didn’t know much, met with everyone for 5 mins every 4 days.”
WHAT FRIENDS & FAMILY SAY
To date, the sole loved one polled by Rehabs.com submitted mixed feedback about Arbour Hospital, awarded perfect five stars for affordability and facility cleanliness and upkeep, and three stars for connectivity/visitor policy. However other ratings were negative: two stars for family participation and staff experience and training; and one star for 12-step focus, counseling options, holistic offerings, likelihood to recommend, and treatment for co-occurring disorders. D.H. wrote: “It was awful. The staff were basically babysitters of very medicated patients.”
Arbour Health System accepts most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, and United Behavioral Health.
In March 2016, The Boston Globe reported that Arbour Hospital was one of five facilities run by Arbour Health System in Massachusetts targeted in a federal probe by the Department of Justice. The government's investigation is for possible billing fraud according to a report filed with the Securities and Exchange Commission.
The Boston Globe also reported in 2016 that Arbour Hospital was one of four health care facilities where surprise inspections found prevalent care problems. As a result, Massachusetts officials have taken the unusual step of sending an onsite monitor to oversee improvement and report progress to the Massachusetts Commission of Mental Health. An update on Arbor Health System in CCHR International in February 2018 reported that two facilities have been closed: Lowell Treatment Center and Westwood Lodge.
Published on November 2018
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