Bay House in Sanford, FL

Overall Rating

(3.8 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
300 South Bay Ave.
Sanford FL 32771

Bay House Philosophy

Bay House is a transitional recovery program for individuals with serious and persistent mental health problems, as well as substance abuse issues and dual diagnosis. Treatment is designed to help clients learn how to live a more independent lifestyle, focusing on life skills and therapeutic activities that promote self-sufficiency. After stay at the facility for 90 days, 80% of residents are able to move on to less restrictive environments, reducing hospitals visits and enhancing the quality of life for those who suffer. 360 Guide

Review by Contributors


Located in Sanford, Fla., just a few blocks from Lake Monroe, Bay House is a transitional residential facility for adults living with serious and persistent mental illness, including those who have received a dual diagnosis of substance use disorder. Bay House, previously known as Crossroads, is a member of Aspire Health Partners, which operates more than two dozen behavioral health facilities in Central Florida, among them detox services and youth programs.


Treatment plans at Bay House are individualized and emphasize personal empowerment. Standard care components include individual counseling, educational and therapy groups, medication management, life skills training, and training in healthy leisure activities. Clients typically remain at the Seminole County rehab for 90 days.

Clients may participate, as appropriate, in groups address co-occurring disorders, crisis intervention, or preparation for community re-integration. Life skills workshops focus on developing independence through learning about the transportation system, budgeting, cleaning, hygiene, and shopping. Access to other Aspire day programs is also available, offering, among other services, employment support


There is currently no information provided by this facility regarding its treatment staff. Data from two family members and one former client polled by reveals split perspectives — two favorable and two moderate to critical.


According to the Bay House webpage on Aspire Health’s website, the 12-bed residence offers shared double rooms and comfortable common areas. Three of the four individuals polled by to date offered consistently high ratings for accommodations, while one alum chose low ones. Garnering the most agreement was maintenance, while activities received the lowest average rating.

Facility Cleanliness and Upkeep: 4.3/5


The sole former client polled to date by indicated low to moderate satisfaction with their Bay House experience. He reported choosing the facility for its financial support, but expressed concerns about a lack of “medical care of any significance" and “hostility” from other patients. He rated treatment effectiveness three stars.


Three family members and friends polled by leaned positive overall, including one more moderate. This loved one expressed appreciation for the environment and no-cost treatment, but reported that it was not successful. The others indicated their loved ones experienced recovery. One cited a “high success rate” and another “productive tools” as strengths.

The three asked to rate family participation gave four and five stars, but the two polled on holistic offerings were split between one and four stars. Affordability received four and five stars from three loved ones.


Aspire Health Partners accepts more than a dozen insurance plans, including Medicaid, and screens clients for eligibility for a cost discount or other support. The nonprofit agency receives government funding and is a United Way partner.

Published on June 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
location is good. staff over-priced, greedy over solutions


  • Treatment Effectiveness
  • Accommodations & Amenities
Nice environment; free. I don't know if it is the facilities fault but it failed my loved one who went back to drugs. As described by loved one, the treatment plan seemed repetitive.


  • Treatment Effectiveness
  • Accommodations & Amenities
Treatment effectiveness was above average.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: Productive tools. Weaknesses: Following up with patients. A follow up exit interview.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: High success rate. Well trained councilors. Program agenda is excellent. Weaknesses: Needs more physical activities Not enough meals for a growing young man. Great facility. Councilors, training, well rounded program. Also, they do not administer narcotics and that's very beneficial.

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