Bowen Center — Columbia City Philosophy
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Rehabs.com 360 Guide
ABOUT BOWEN CENTER – COLUMBIA CITY
Bowen Center is a mental health care and substance misuse treatment organization with over a dozen locations throughout northeast Indiana. The Columbia City facility in Whitley County offers outpatient treatment for adult men and women with a chemical dependency, as well as those with a dual diagnosis of other mental health disorders. This facility also provides psychological testing and medication management.
Detoxification services are available at Bowen Center’s inpatient facility in Pierceton, which relocated from the Bowen's Warsaw location. Other outpatient locations include the Indiana towns of Huntington, Wabash, Syracuse, and Plymouth.
Bowen Center is a nonprofit organization. According to a 2017 SAMHSA survey, 58.7 percent of rehabs in Indiana are nonprofits. Clients of the Bowen Center include those struggling with ADHD, eating disorders, compulsive gambling and other process addictions, and drugs and alcohol misuse.
TREATMENT & ASSESSMENT
Treatment at Bowen Center is strength-based, trauma-informed, solution-focused, and evidence-based. A variety of therapeutic modalities are employed, including the Matrix Model, Seeking Safety, Moral Reconation Therapy for clients in the criminal justice system, hypnosis, biofeedback, and workshops for anxiety and stress management. An employee assistance program, social skills training, and community education sessions are also offered.
According to CiteHealth, the facility offers specialized programming for women and adolescents, as well as provides assistance for clients who speak Spanish and the hearing impaired. A 2017 SAMHSA survey indicates that 41 percent of rehabs in Indiana offer a specialized program for adult women while 27.2 percent offer programming for adolescents.
Services at the Columbia City facility are available five days a week, with early evening hours of operation on four days.
The treatment team is comprised of psychiatrists, nurses, psychologists, social workers, licensed therapists, and chemical dependency counselors, including dozens of staff members with master’s and doctorate degrees.
WHAT ALUMNI SAY
The lone alum surveyed by Rehabs.com to date gave highly positive feedback. The anonymous reviewer gave perfect five-star ratings to nine metrics measured, including the effectiveness of treatment, the level of staff training and experience, counseling options, and the cleanliness of the facility. "The quality of care from the staff was strength...It's a nice place to get help with a nice staff," the alum wrote. They did, however, also write, "Staff not always on time."
However, seven reviewers on Google provided more negative feedback, contributed to an average rated of 2.1 out of five stars.  Multiple alumni were critical of the staff's professionalism and the effectiveness of administration.
WHAT STAFF SAY
Though Rehabs.com has yet to receive any reviews from staff members, on Indeed, two former employees of the Columbia City facility gave mixed feedback. While one reviewer, who gave three stars, wrote that the "Company has a good reputation for helping clients," the other, who gave just one star, wrote: "They only care about the $. When the time comes to actually protect a client from her abuser they didn't care and released her and her children."
A similar divide was found among seven reviews from staff members on Glassdoor. A one-star reviewer wrote in a representative negative review that the facility "Fails to protect clients," and that they are "concerned about themselves and not client." Conversely, in a representative positive review, a former employee wrote that it was "A great place to work if you like helping others."
According to the facility’s website, financial assistance and charity care are available to clients who qualify. Information from both CiteHealth and HealthGrove indicate that Access to Recovery (ATR) vouchers, Medicaid, and Medicare are also accepted. According to a 2017 SAMHSA review, 8.2 percent of rehabs in Indiana accept ATR vouchers, while 56.4 percent accept Medicare and 60.3 percent accept Medicaid.
Published on June 2019
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