Bradford Health Services in Cookeville, TN

Overall Rating

(5 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1330 Neal Street, Suite D
Cookeville TN 38501

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Bradford Health Services, located in Cookeville, Tenn., offers one of 116 intensive outpatient treatment programs in the state, as well as medical detox, and an aftercare program for adults and adolescents seeking treatment for drug addiction or alcohol dependency. Bradford Health Services is a large network of addiction treatment facilities and has been in operation for over 30 years. The Cookeville location is one of 29 facilities.


The treatment process at Bradford Health Services begins with a comprehensive assessment performed by a team of specialists. Each client is assessed in order to determine their specific needs and to determine if they are ready for treatment. Then, staff members help them start the recovery process.

Bradford Health Services provides an abstinence-based treatment program that includes the 12-Step model. The 12-Steps program is used in 73 percent of U.S. treatment facilities and is a favorite model for faith and long-term recovery treatment plans. Clients participate in weekly 12-Step meetings.

Clients also participate in group therapy sessions and educational courses. Each session focuses on the specific needs of the group in order to help clients overcome specific issues that they face in treatment. The educational courses focus on relapse prevention and substance abuse education.

Clients have access to a detox program that provides 24-hour access to medical staff and detox facilities. Only 19 percent of outpatient facilities in the state offer detox services. Gender and age groups are kept separate for detox services.

After program completion, the Cookeville location offers continuing care services for adult and adolescent alumni to assist in sustained sobriety. These aftercare services include referrals to Bradford Health Services’ alumni association, ongoing monitoring and support, and referrals to community-based resources.


The facility employs a team of counseling and therapy specialists, as well as a medical team to oversee detox practices. Clients may also work with administrative and volunteer staff members as well. One alum polled by gave five out of five stars for the level of staff experience and training.


At the time of this writing there has been one alum polled by The reviewer gave the Bradford Health Services four out of five stars or higher in every category. She gave five out of five stars for the level of family participation, cleanliness, holistic offerings, and would strongly recommend the facility to others. She indicated that there are many counseling options to choose from, that the facility is adequately equipped and staffed to treat co-occurring mental health problems. She noted that a strength of the facility was that “Everyone there truly acted like they cared.” She also added the following commentary: “I'm really glad I went. It helped me so much and gave me all the tools and skills I need to stay clean and sober.”

On Google, Bradford Health Services earned an average rating of 4.7 out of five stars from three reviews.[1] In the only written commentary, Ashlee provided positive feedback about the “professional,” qualified and trained staff.”


At the time of this writing there has been one friend or family member polled by about this location of Bradford Health Services. The anonymous loved one gave Bradford Health Services average to poor ratings. The reviewer gave the facility two out of five stars for the exercise options available, holistic offerings, and family participation. The loved one disagreed that the facility’s connectivity and visitor policies are fair.


On Indeed, Bradford Health Services as a whole has a 3.4 out of five star rating from 97 reviews.[2] Staff members generally wrote how they felt “over worked and under paid,” indicating that the “business cared more about the money and didn’t care as much about helping the patients.” Despite this, they wrote how they enjoyed working with their co-workers and the ability “to grow within my field.”

On Glassdoor, the facility received 2.8 out of five stars from 59 reviews to date.[3] Although workers wrote how they enjoyed helping clients find sobriety, many reviews cited “low pay” and disorganized phone calls and policies that wasted their time.


The facility accepts private insurance plans as well as self-pay. The facility is also a part of the 64.1 percent of facilities in the state that offer financial assistance and/or sliding fee scales to clients that are uninsured or underinsured.


Bradford Health Systems provides a range of different options for clients and alumni to get support through social media. On the facility’s Facebook page, there are articles about common and unusual issues that people face in long-term recovery such as tension and self-medicating to prevent relapse. These resources are designed to help clients better understand the challenges and possible solutions to issues that they may be facing outside of treatment.

[1] GoogleReviews

Published on October 2018

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It was awesome all around. Everyone there truly acted like they cared and they make sure you have everything you need to get better. I'm really glad I went. It helped me so much and gave me all the tools and skills I need to stay clean and sober. It teachers you how to move on and survive and not to be a victim again.

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