About the Facility
Reviewed by Our Contributors
ABOUT BRIDGEWAY BEHAVIORAL HEALTH - TROY
Founded in 1978, Bridgeway Behavioral Health (BBH) operates 12 addiction treatment facilities in eastern Missouri. The facility in Troy sits to the northeast of the small town, offering outpatient care at a range of intensities for adults struggling with substance use disorder and dual diagnosis. Other centers in the network offer medical detox, gender-separate residential care, and dedicated treatment for adolescents.
BBH facilities are among the 72 percent of rehabs in Missouri that operate as private nonprofits. In 2016, BBH became part of the network of facilities operated by Preferred Family Healthcare.
TREATMENT & ASSESSMENT
This center in Troy offers treatment at three intensities: a partial hospitalization program (PHP), an intensive outpatient program (IOP), and aftercare. To determine the appropriate level of care, clients may undergo an initial assessment.
In all programs, clients have the opportunity to participate in a combination of individual, group, and family therapy, 12-step meetings, educational sessions, dedicated treatment for trauma (offered at 32.3 percent of Missouri facilities), spiritual counseling, and meditation. The center also employs a sexual assault counselor and is among the 16.3 percent of Missouri rehabs that offer treatment for gambling disorder.
The PHP runs for six hours every weekday, offering weekly individual counseling and daily group therapy alongside recreational programming. These sessions focus on major recovery topics like triggers and cravings, relapse prevention, anger management, and healthy communication. The IOP consists of 10 weekly hours of education and group therapy a week, along with individual counseling every other week. All programs offer psychiatric medication management services, when appropriate.
Aftercare services are provided indefinitely and are individualized to meet each client’s needs. Available offerings include group therapy once or twice a week, individual counseling, coaching on coping skills, and referrals to helpful resources.
Clients work with counselors and technicians and have access to a full-time registered nurse (RN) who can provide medical assessments and referrals. The two individuals polled by Rehabs.com to date gave the center a three-star rating and a four-star rating for its staff's level of training and experience.
ACCOMMODATIONS & AMENITIES
Clients in the PHP receive three meals a day and have access to an on-site fitness center. Weather permitting, they also hike in the local countryside. The two individuals polled by Rehabs.com to date gave the center a two-star rating and a three-star rating for its exercise and leisure offerings. .
WHAT ALUMNI SAY
A former client surveyed by Rehabs.com shared a nuanced perspective on their recovery experience. While they gave the Troy office four stars for its treatment effectiveness, they indicated that they would not recommend the center, voicing concerns about disorganization and overcrowding. “They are experienced but a lot of unorganized activities. Too many clients,” they wrote. They also gave the center just two and three stars, respectively, for its ability to treat co-occurring disorders and its counseling options.
BBH Troy has mostly positive feedback on secondary sites at the time of this writing, with a 4.3 out of five-star average rating based on four reviews on Google and two five-star opinions on Facebook, which the facility may manage.  The reviews repeatedly praised the center's staff: "Best substance abuse counselor in Missouri," one reviewer wrote in a representative comment on Google.
WHAT FRIENDS & FAMILY SAY
The only loved one polled by Rehabs.com to date gave mixed feedback. In their anonymous Rehabs.com survey response, the reviewer claimed that, while staff were “understanding” and “welcoming,” treatment itself was “not very effective" because there wasn't enough support in avoiding relapse. The anonymous reviewer gave the center just two stars for its treatment effectiveness, holistic offerings, and cost worthiness, but a more impressive four stars for its family programming and counseling options.
BBH accepts most major private insurance plans, Medicaid, and self-pay (accepted at 71.2 percent, 67.7 percent, and 91.4 percent of Missouri-based facilities, respectively). The two individuals polled by Rehabs.com to date on the center's affordability gave it ratings of two and three stars.
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AnonymousThey are experienced but a lot of unorganized activities. Too many clients. If you can find an alternative do it. This company has too many clients.
AnonymousUnderstanding staff welcoming. Treatment plan not very effective. Give additional advice or help to keep from relapsing. Offer free counseling or someone to call anytime if needed
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