Bridging the Gaps, Inc.

423 West Cork Street, Winchester, Virginia, 22601



Avg. score from 3 reviews


  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About the Facility


Bridging the Gaps (BTG), an integrative residential addiction treatment facility located in historic Winchester, Virginia, provides treatment for adults suffering from the disease of addiction. We provide a phase based complete continuum of treatment consisting of 3 core phases with the opportunity for an extended 4th phase to better facilitate a client’s transition back into the demands of day to day life. At BTG we provide treatment for substance use disorders by integrating traditional modalities of psycho-social-spiritual treatment with complementary approaches oriented towards physiological healing and wellbeing. Using the most progressive modalities available, coupled with traditional “12 step” program, we help our clients recover their physical health as well as provide them with the psychological and spiritual tools they need for a life free from drug addiction and alcoholism. We offer integrative treatment modalities including education, individual and group counseling, intravenous therapy, oral nutrients, nutrition, acupuncture detoxification, fitness, massage, neurofeedback, meditation, yoga, and Reiki. Clients also will have the opportunity to participate in music therapy, expressive therapy, and a spiritual retreat with a sweat lodge. We combine treatment approaches that incorporate healing of the whole person – mind, body, and spirit.



The term “12 Step Program” describes a way to recover from addiction that is based on the model developed by Alcoholics Anonymous. Many drug and alcohol treatment centers base their treatment on 12 steps – the first three of which are situational, the next four addressing the practical issues created by the addiction, followed by two steps focused on making amends for hurting others. Steps 10 and 11 involve a deeper examination of the previous steps and the final step is focused on helping others avoid and recover from addiction.

Intensive Outpatient

Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.

Facility Highlights
  • Nutritional Counseling
  • Neurofeedback Program
  • Integrative Modalities
Financial Details
  • Less than 60%

Reviewed by Our Contributors


Located in the quaint Virginia town of Winchester, Bridging the Gaps (BTG) offers both residential, Intensive outpatient program (IOP), and partial hospitalization (PHP) program for adults struggling with substance abuse. Only 15.7 percent of non-hospital facilities in the state offer residential treatment. The facility, which opened in 2000, focuses on combining traditional and alternative treatment modalities.


Treatment at Bridging the Gaps begins with an assessment to determine the best course of treatment. The facility combines traditional and alternative treatment methods to provide a holistic approach to treatment. The long-term residential program consists of four stages, with different focuses and treatment methods.

The program uses 12-steps principles, as do 73.5 percent of facilities in Virginia, in addition to counseling, educational classes, as well as specialty treatments. Cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), motivational interviewing (MI) and other methods are combined in the treatment process.

The first phase of treatment focuses on physical and emotional stabilization and lasts up to 45 days. Clients participate in individual and group counseling, as well as 12-step meetings. Clients also begin neurofeedback sessions and intravenous and oral nutritional therapy. Medication and acupuncture may also be incorporated into programming.

Phase II builds upon Phase I, but delves deeper into emotional issues and often addresses trauma and pain. Phase III is a stage of transition where clients continue to receive therapy and support while adjusting to an increased level of freedom and responsibilities. Phase IV is the final transitional phase, and it is optional. Clients may continue with aftercare services while living in a sober residence.

BTG’s partial hospitalization program (PHP) and intensive outpatient program (IOP) offer similar treatment, but at a less intense level of care. Both programs allow for the tapering of services as the client progresses through their recovery. Those enrolled in outpatient programming should expect regular breathalyzer tests and urine screenings. Individuals may receive neurofeedback and intravenous therapy for an additional fee.

Aftercare services are available to help clients prepare for the transition out of the program. Clients establish contacts with community-based groups as well as rebuild their support networks.


BTG’s staff consists of physicians, nurses, licensed clinical social workers, and certified addiction counselors. Each counselor typically manages between six and eight clients at a time. Staff members are accredited in their specific fields, and the facility is one of only 50 CARF-accredited facilities in the state.


The 24-bed center offers three residential units: two for residents in Phases I and II, and one for residents in Phases III and IV. All residences are homelike and located within walking distance of the treatment facility. Clients share rooms and have access to TVs, internet, phones, and laundry facilities.


Gina, the sole alum polled by at the time of this writing, recommended Bridging the Gaps, Inc., offering five-star ratings for the facility's holistic treatment offerings, counseling options, and staff’s level of experience and training. She wrote: “The environment allowed for my physical & emotional healing and encouraged my spiritual growth -- which is the key to sustained sobriety.”

On Bridging the Gaps Inc.’s Facebook page, which the facility may manage, 15 reviewers to date provided ratings averaging 4.6 out of five stars. [1] While most reviewers to leave commentary were staff members, alum Steve wrote: “What a fabulous organization!! The holistic approach to treating this terrible disease is absolutely the key to long term abstinence.”

On Yelp, five reviews were polarized in their reactions to the facility, with two five out of five-star reviews, a four-star review, and two one-star reviews to date. [2] Positive reviews described the staff as professional, while negative reviews accused the facility of preferential treatment. One former client felt they were treated like an “inmate.”


The sole loved one polled by to date gave a generally negative review of the facility, namely the facility's inability to treat co-occurring mental health disorders, billing issues, and lack of communication. Offering a one-star rating for treatment effectiveness, the loved one wrote: "I believe they have problems stemming from the very top, the abusive director, and are certainly not as advertised a dual diagnosis facility."


At the time of this writing, one staff member submitted mostly feedback about Bridging the Gaps, offering four out of five stars or higher for treatment effectiveness, the staff's level of training and experience, loyalty of staff, and aftercare protocols. The staff member praised the facility's range of holistic approaches and its integrative care.


Costs for Bridging the Gaps's treatment depends on the phase of treatment. The facility accepts public and private insurance including Medicaid. Self-pay is also available, and further financial assistance may be available on an as-needed basis at the facility’s discretion.


Accreditations & Licenses
  • ADP
Social Media Links
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3 Reviews

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition

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  • FF
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Well if you are looking for a dual diagnosis facility this is not that, even though they advertised themselves to be dual diagnosis. This is not about me; I am a relative of the patient and responsible for the patient. The patient had been in state care in another state and diagnosed there as much as 20 years ago as bi polar. This diagnosis did not change until the patient entered BTG at which point the powers-that-be there concluded she was not bipolar at all and did not treat this aspect of the patient's problems with any medication. The patient was in BTG for 2 full sessions to the tune of over $50,000 and then about 10 days into the 3rd session they unceremoniously kicked her out because as they put it, "the patient had become a liability." From what I can piece together from the patient and the staff at the facility, the patient had been moved from building to building several times and then from floor to floor in one building and complained to the director resulting in the director telling me "if (the patient) doesn't complete treatment she will kill herself." A direct quote. The only interaction I had with the director was over the phone with the admissions director in conference and the director became positively unhinged, yelling and making threats including the phrase uttered above. I am no doctor but I think the director has a screw loose. As well, since they booted her at over 10 days of the 3rd session they then required me to pay the balance. Yeah, they are not only incompetent but utterly shameless. I ran this by a lawyer and he advised that we must pay according to the fine print. So within a week the patient was drinking again and why? I believe their ignoring of the previous stated and well documented diagnosis of bi polar disorder and its lack of treatment with medications set the stage for the patient's failure to stay sober. Not to mention the combative and unceremonious end to the patients stay at BTG. Like I said before, I'm no doctor but this is pretty obviously a rip off based on institutional hubris. I took the patient to BTG for dual diagnosis treatment and was misled by BTG as to the nature of the treatment. So ultimately I'm very disappointed in BTG. I believe they have problems stemming from the very top, the abusive director, and are certainly not as advertised a dual diagnosis facility. They are I suppose in the holistic sense but this was never explained to me, the responsible party, that the drugs that she truly needed were not going to be considered or administered. Worse, they told us "the patient is not bipolar" after 20 years in another state system with that diagnosis mentioned constantly as an important component of the patient's alcohol problem. I would not under any circumstances recommend BTG. Too expensive, volatile director, and after all, the feeling that they were most interested in keeping the patient to continue a cash flow, (especially since this was a self pay and not insurance) not to actually help the patient. Zero stars for effectiveness would have been picked if available. Phooey.
  • A P
    BTG believes that addiction is a “whole person” disease requiring treatment of the mind, the body, and the spirit. All of the treatment program components work as an integrative whole, helping recover their physical health as well as providing them with the psychological and spiritual tools they need for a life free from drug addiction and alcoholism. Education and counseling sessions are among the many modalities utilized to specifically target treatment of the mind. Intravenous therapy, oral nutrients, nutrition, acupuncture detoxification, fitness, massage, and neurofeedback are among the modalities utilized to specifically target treatment of the body. Meditation, yoga, Reiki, and the 12 step program are among the modalities utilized to specifically target treatment of the spirit.
  • Gina
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The non-medication approach suited me. They addressed the physical damage sustained by years of substance abuse, particularly the brain chemical instability, through vitamins, supplements & amino acid therapy. Neurofeedback and acupuncture were also used. The environment allowed for my physical & emotional healing and encouraged my spiritual growth -- which is the key to sustained sobriety. I would highly recommend this approach to anyone.