Bristlecone Family Resources in Reno, NV

Call (775) 954-1400 to Contact Bristlecone Family Resources

Overall Rating

(3.7 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
704 Mill Street
Reno NV 89502

Bristlecone Family Resources Philosophy

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Review by Contributors


Located just to the east of and across the river from downtown Reno, Nev., Bristlecone Family Resources provides residential and outpatient treatment for addiction and co-occurring mental health disorders. The facility offers social model detoxification and drug court services, as well as one of the few residential gambling addiction treatment programs in the U.S. The 15-year-old program represents the merging of two Reno treatment centers which had been in operation for more than half a century.


Assessment at Bristlecone Family Resources requires an appointment, and admission is prioritized for clients who are pregnant and using drugs by injection. Staff members assist clients at all levels of treatment with referrals and support for accessing community-based resources that may complement, precede, or follow a residential or outpatient treatment program at Bristlecone.

The average residential program is four weeks. Clients participating in intensive outpatient treatment attend nine hours of therapy per week as well as vocational and addiction education classes. Standard outpatient treatment is available during a variety of days and hours and typically involves from one to eight hours individual or group counseling sessions per week. Adult Drug Court is an 18-month program that involves regular drug screening, a full year of treatment, and six months of aftercare.

The National Institute on Drug Abuse’s 13 Principles of Effective Treatment evidenced-based research guide provides the philosophical foundation for Bristlecone’s approach. The principles address specific obstacles to successful rehabilitation and recovery that clients face, such as healthcare, transportation, childcare, and employment. The center's referrals help to address these needs, along with life skills training on-site.

Transitional living services are also provided.


The Bristlecone Family Resources website emphasizes employee participation in continuing education, training, and pursuit of advanced degrees.


Bristlecone Family Resources is a tobacco-free facility. While there is currently limited information provided on the facility’s website regarding its living arrangements, data collected by from five former clients and loved ones indicated overall satisfaction. The facility's cleanliness and upkeep received reviewers' highest average rating of four out of five stars, while meals and nutrition received a 3.6-star average rating and exercise and leisure offerings an average of 3.2.


Two alumni surveyed by at time of writing offered contrasting opinions on the effectiveness of treatment, the facility’s affordability, and family participation. On the other hand, they agreed on four- and five-star ratings for available options in counseling practices and dual diagnosis treatment capabilities. One identified staff’s “willingness to listen and help” as a strength, white the other alum wrote that they would not recommend the program: “it didn’t really address my core issues.”

The facility’s official Facebook page, which it can manage, had 21 very positive reviews and just two low ratings. Most ratings did not include written comments, but those that did tended to characterize the program as life-saving with lasting effects. One reviewer, however, referenced insufficient training for mental health staff addressing co-occurring disorders.[1]


The three family members polled by to date all indicated low satisfaction with opportunities for family participation. However, each gave a metric measuring the quality of dual diagnosis treatment four out of five stars. All three also characterized staff as caring and two specifically mentioned the affordability of treatment as a strength.


Trends in five Indeed reviews included references to problems with the facility’s management and descriptions of the opportunity to work with clients as meaningful and fulfilling. “Everyone I worked with were very caring and wonderful people,” one former staff member wrote in a representative review. Another reviewer noted the relapse and repeated treatment of a number of clients, a concern also expressed by one family member.[2]


According to the facility’s website, Bristlecone Family Resources is supported by grants from the federal government and costs are assessed on a sliding fee scale. Some private insurance plans are accepted, but Medicaid does not cover residential treatment. The assessment fee is $100 to $150, and transitional living services cost $155 per week.


Published on December 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Willingness to listen and help Smoking cigarettes. I was lost and broken when I arrived there. During my time there i found the most amazing person... me and for that im eternally grateful

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
the counselors r very well trained. location and amenities was a weakness. it didn't really address my core issues

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Quick diagnose & offer clean affordable care. Compassionate. Seems intakes are lumped into the same categories. Research: all needs can be met, yes, the prices are going to be more but well worth it. When it comes to an initial response by first time clients there should be a need to go out of the way. There doesn't need to be rescitivism with recovery.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Staff cares but living conditions need to be improved. Didn't communicate with my PO

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
It is affordable for the poor and middle class to get the help they need. Facility was old. It was too easy for patients to give up and leave. One of our children received treatment at Bristlecomb for 2 weeks. It was good to see him dry out and feeling better during our visits. Visits are available only during certain days and hours each week. Unfortunately the facility was too willing to let him "out" for the weekend after 2 weeks. He never showed back up on Monday as he fell right back into his addiction over the weekend. The staff seemed very nice, with a firm but fair approach. Apparently they do a lot of "group therapy" during the treatment as our child complained about he amount of "group" he had to attend - I would not say this is a good or bad thing, only that it was one of their methods.

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