Carilion Clinic Psychiatry & Behavioral Medicine in Roanoke, VA

Call (540) 981-8025 to Contact Carilion Clinic Psychiatry & Behavioral Medicine

Overall Rating

(4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
2017 S Jefferson St
Roanoke VA 24014

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT CARILION CLINIC PSYCHIATRY & BEHAVIORAL MEDICINE IN ROANOKE, VA

Carilion Clinic operates multiple behavioral health programs in Virginia, including one within Carilion Roanoke Memorial Hospital in Roanoke. The facility provides psychiatric and behavioral health services to adults, adolescents, and children, including inpatient and outpatient programs for substance use disorder and co-occurring mental health disorders. The facility is also one of only 13 hospital-based treatment centers in Virginia (just six percent of all hospital-based treatment facilities in the state) to provide medical detox.

TREATMENT & ASSESSMENT

Inpatient treatment is provided on the campus of Carilion Roanoke Memorial Hospital for adults and at a separate facility for adolescents and children.

Individuals in treatment, both in the hospital and through outpatient programs, have access to cognitive behavioral therapy and individual and group therapy, as well as specialized modalities such as electroconvulsive therapy for chronic depression. Clients living in rural areas are also able to access counseling for psychosocial counseling via telemedicine services in their primary care providers' offices.

Carilion Clinic also has an office-based medication-assisted treatment (MAT) program for clients battling opioid dependency, though it's unclear if it's offered at this location. In 2017, 7,326 individuals were receiving MAT in Virginia, making up about 1.8 percent of individuals receiving MAT at a national level.

STAFF CREDENTIALS

Roanoke Memorial Hospital is a teaching hospital affiliated with the Virginia Tech Carilion School of Medicine. According to the health care network's website, the psychiatric and behavioral health treatment team includes board-certified psychiatrists and doctoral-level therapists, some with specialized training in adolescent and geriatric care.

ACCOMMODATIONS & AMENITIES

While there is currently no information provided by the facility regarding its living arrangements and related offerings, the one alum surveyed by Rehabs.com to date gave it three out of five stars for its cleanliness and general upkeep. The alum also noted that the food was not very good.

WHAT ALUMNI SAY

The one alum surveyed by Rehabs.com to date gave Carilion Clinic a mostly positive review. While they disliked the location and indicated that treatment was pricey, they awarded the facility four out of five stars for its counseling options, its administrative and discharge procedures, its holistic offerings, its treatment of co-occurring disorders, and its staff's level of training and experience. "The staff was very helpful," the anonymous alum wrote.

On Google[1], Carilion Clinic Psychiatry and Behavioral Medicine earned an average rating of 2.6 out of five stars based on 14 reviews. Of the ten former clients who left comments, four left positive feedback, four left negative feedback, and one provided a mixed review. Clients who reported positive experiences described the treatment as effective and the staff as caring. "I come once a week. Staff is friendly. Some go above and beyond. They seem to genuinely care," wrote Ramona in a representative review.

Complaints included slow service, apathetic staff, and frequently canceled appointments. "This is a sad excuse for a mental health facility," Jennifer wrote in a review representative of negative feedback. "It preys on lower income patients and provides a service that is mediocre and negligent, at best."

FINANCING

The center's website indicates that Carilion Clinic accepts most major insurance plans. It also accepts Medicaid and Medicare, the latter of which is accepted by half of all substance abuse treatment facilities in Virginia.

[1] GoogleReviews

Published on January 2019

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Helpful staff. Location was bad. It would be nice to increase visiting times. The staff was very helpful

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