Centerstone of Kentucky in Louisville, KY

Overall Rating

(3.2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
2650 W. Broadway
Louisville KY 40211

Centerstone of Kentucky Philosophy

This provider has not yet updated their "Philosophy" section. Click here to submit this information.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT CENTERSTONE OF KENTUCKY

Centerstone of Kentucky, formerly known as Seven Counties Services, operates about two dozen behavioral health and social service facilities throughout the Louisville metro area. The nonprofit agency provides dual diagnosis treatment to individuals struggling with substance use and co-occurring mental health disorders, which 120 (33.1 percent) of Kentucky’s 363 addiction treatment facilities did in 2016.

Centerstone is also one of 98 (27 percent) of Kentucky programs offering specialized care to clients who are pregnant. The regional agency operates more than 200 facilities in five states, including the 80-bed Centerstone Addiction Recovery Center in Louisville.

TREATMENT & ASSESSMENT

Besides residential care at the former Jefferson Alcohol and Drug Abuse Center (now Centerstone Addiction Recovery Center), Centerstone of Kentucky provides an array of outpatient treatments. Intensive outpatient programs (IOP) for adults and adolescents typically are group-based, meet three times per week and run for between two and 12 weeks. Centerstone offers gender-separate and mixed groups, including ones for expectant mothers call Project Link.

One intensive outpatient program (IOP) incorporates the Hazelden Foundation’s COR-12 approach, integrating 12-step practices with medication-assisted treatment — Suboxone or Vivitrol. Additional Centerstone outpatient services include a three-to-four-week educational program for friends and family, and drug court. The Women’s Renaissance Center provides opioid-focused residential treatment.

STAFF CREDENTIALS

According to the facility’s website, Centerstone of Kentucky is committed to employing a diverse, culturally-inclusive staff. Treatment team members include certified addiction medicine physicians, master’s-level therapists, certified addiction counselors, and state-trained case managers.

WHAT ALUMNI SAY

To date, one former residential client has provided feedback to Rehabs.com for Centerstone of Kentucky. Their moderately favorable review included ratings of three and four out of five stars for most facility aspects, including the effectiveness of co-occurring treatment, holistic therapy, counseling options, the affordability of treatment, and for the level of involvement of family members. "They also reached out to my family frequently," the alum wrote.

A total of 12 individuals left feedback on separate Google review sites for Centerstone facilities in Louisville, Shepherdsville (Bullitt County), La Grange, and Shelbyville. Positive and critical reviews were split about evenly. Some characterized the treatment as life-changing, while repeated complaints cited scheduling and communication issues.[1] [2] [3] [^ 4]

WHAT FRIENDS & FAMILY SAY

Of the two reviews from loved ones received by Rehabs.com at the time of this writing, one was negative and the other lukewarm. The reviewers disagreed about the quality and extent of family engagement, one giving the facility four stars in this category, and the other, one star. Loved ones concurred with reviewers on other sites about understaffing and communication failures. They granted two and three stars for treatment effectiveness.

On the facility’s official Facebook page, which Centerstone staff may manage, opinions skewed significantly higher. Of 89 ratings, 79 percent were four or five out of five stars, and 17 percent reviews were one or two stars. Complaints echoed other sources about the need for more staff, a lack of follow-through, and generally disorganized or unreliable communication. Positive perspectives offered less detail, highlighting the helpfulness of treatment and staff. Facebook reviews mainly focused on services for the reviewers’ children.[5]

WHAT STAFF SAY

A mix of nine former and current employees granted an average rating of 3.2 out of five stars on Indeed. Two-thirds agreed with alumni and family that staff were overworked. Satisfied staff tended to express the value they found in working with clients, representing fellow treatment staff as supportive.[6]

FINANCING

According to the facility’s website, Centerstone accepts Medicaid as well as private insurance. Depending on services and client need, a sliding fee scale may be available.

CONCLUSION

In September 2017, the AP reported that Centerstone of Kentucky was one of two recipient of research and development funds from a $10 million grant addressing the state's drug addiction epidemic.

[1] [https://goo.gl/Yp7Zpr)(https://goo.gl/Yp7Zpr)
[2] https://goo.gl/5Yaxte
[3] https://goo.gl/9BgCnd
[4] https://goo.gl/zHVH8g
[5] https://www.facebook.com/pg/centerstoneky/reviews/
[6] https://www.indeed.com/cmp/Centerstone/reviews?fcountry=US&floc=Louisville%2C+KY

Published on March 2018

User Reviews

Review this Center

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

Anonymous

the facility tried to help her,, but wound up more like a jail ,than a rehab i took care of her children but they didnot try to involve the family,, sorry not at all satisfyed with them

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They were very open and honest with my family regarding my issues and what steps we were going to take to help me be better. They also reached out to my family frequently. While most of the staff was dedicated to helping the patients get better, there were still some that did not care at all about patients well being and were only concerned about getting the paycheck. Seven Counties was a nice place with good programs, but they seemed better equipped to deal with some addictions/diseases rather than others. For example, the treatment programs they have for narcotics are stellar, while the treatment for alcohol addiction, where I was, didn't have as many dedicated counselors and the treatment programs for the people with eating addictions, like bulimia were not very good at all.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They care and really want patient to get better but epidimic is to big Not enough staff and resources I just have a little experience with the them and they defiantly help some but could help alot more

Disclaimer

Rehabs.com is a third-party resource for consumers seeking addiction treatment.

We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and Rehabs.com 360 Guides that provide valuable information for people making difficult decisions. Rehabs.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Official Facility Response

Rehabs.com collects thousands of User Reviews weekly to collect the most up-to-date information possible on treatment facilities across the country. The opinions shared in User Reviews are expressly those of the user, and do not reflect the thoughts, beliefs, or opinions of Rehabs.com. Per our policies, we do not remove User Reviews at the request of a facility.

Treatment facilities can and are encouraged to respond directly to any User Review, positive or negative. In fact, visitors are more likely to favorably consider a facility that actively responds to criticism (and praise!) to one that doesn’t.

Please leave your Facility Response below using a verified facility-specific email address. A representative from Rehabs.com will vet your response within two business days to ensure it meets our standards for public posting. Rehabs.com retains the right to contact anyone who leaves a review via our website to confirm authenticity.

As always, thank you for your feedback, and for your willingness to work with us as we move forward in developing the most comprehensive and trusted rehab reviews and listings platform.

For more details, please read about our Reviews Process.