About the Facility
Reviewed by Our Contributors
ABOUT CHAMPLAIN VALLEY PHYSICIANS HOSPITAL
The Champlain Valley Physicians Hospital (CVPH) is one of six hospitals in the University of Vermont Health Network dedicated to serving individuals and families in northern New York and Vermont. Located in Plattsburgh, N.Y., opposite Vermont from across Lake Champlain, CVPH offers short-term behavioral health treatment for adults as well as children and teens between the ages of six and 18.
TREATMENT & ASSESSMENT
Behavioral health treatment serves at CVPH are meant for individuals experiencing a severe crisis.
One of just 56 (6.7 percent) of hospital-based inpatient treatment programs in the state, CVPH typically admits its behavioral health clients for five to seven days. Psychiatric issues addressed in the short-term program include major depression, anxiety disorders, posttraumatic stress disorder (PTSD), and bipolar disorder. Families also play a key role from admissions through discharge.
In both units, treatment programming has three components to it: assessment, stabilization, and discharge planning. Therapy groups make use of evidence-based approaches like cognitive behavioral therapy (CBT) and dialectical behavioral therapy (DBT), helping participants develop skills essential for coping, problem solving, and dealing with their emotions effectively.
The behavioral health unit includes a team of psychiatrists, nurse practitioners and registered nurses, social workers, mental health therapists, and other professionals. As a hospital, CVPH boasts more than 160 physicians and 700 registered nurses on staff; it is also one of just 243 (28.9 percent) of facilities statewide that has accreditation with the Joint Commission.
ACCOMMODATIONS & AMENITIES
CVPH features two distinct, short-term units. The adult unit has 18 beds, 12 of which are in private rooms (the remaining six in three shared rooms). There are 12 private beds for children and teen clients.
Only two visitors are allowed at a time per client, and children 12 and younger are “strongly discouraged” from visiting the adult unit and “prohibited” from visiting the child and adolescent unit. Visiting hours are from 5 to 7 p.m., weekdays, and from 3 to 6 p.m., on weekends.
WHAT ALUMNI SAY
While Rehabs.com has yet to receive any reviews from this facility’s alumni, feedback provided by hundreds of individuals across secondary sources was highly mixed. To date, CVPH as a hospital has average ratings of 2.5 out of five stars on from 52 reviewers on Google and three out of five stars based on 152 reviews on Facebook, where the hospital can manage its page. While some found the hospital severely understaffed and its staff rude and incompetent, many expressed their appreciation for the caring and empathetic professionals they encountered.
WHAT FRIENDS & FAMILY SAY
In the sole Rehabs.com survey response to date, a loved one outlined their family member’s experience at CVPH: “Even though he didn’t want to be there, he stayed and completed the program. It helped and he was okay for three years. Then unfortunately [he] went back and refuses to stop.”
Despite this impartial success story, the anonymous reviewer awarded the hospital five out of five stars for the effectiveness of treatment and discharge procedures, and four out of five stars for the staff’s level of training and experience, the family inclusion, and the treatment for co-occurring disorders. They did, however, suggest that there was a “lack of extra activities.”
WHAT STAFF SAY
CVPH also maintains an above-average rating of four out of five stars from 27 individuals on Indeed to date. Collectively, former and current employees found the hospital “very clean,” many describing its work environment as efficient, friendly, and caring.
CVPH participates with an extensive list of major insurance plans and is one of just 382 (45.4 percent of) facilities in New York state that accepts Medicare. Payment plans as well as financial assistance may be available for the uninsured and underinsured.
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Anonymousunderstood my problem lack of extra activities. Even though he didn't want to be there, he stayed and completed the program. It helped and he was okay for three years. Then unfortunately went back and refuses to stop.
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