Citrus Health Network, Inc. Philosophy
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ABOUT CITRUS HEALTH NETWORK, INC.
Located in Hialeah, Florida, Citrus Health Network has provided behavioral and mental health programming for adults, children, and families since 1979. Citrus Health Network is a private nonprofit facility, which make up about 42 percent of all substance abuse treatment facilities on Florida. It delivers a continuum of treatment services for adults struggling with substance use disorder and co-occurring disorders, including crisis stabilization, residential programming, and outpatient (OP) care. Housing services are available for individuals with disabilities and clients struggling with both mental illness and homelessness.
TREATMENT & ASSESSMENT
All clients begin treatment with an intake assessment, the findings of which help determine the most appropriate course of treatment. Clients who are in crisis and require immediate medical attention are referred to the organization’s 24-hour crisis stabilization unit.
Once stabilized, clients who are in need of intensive treatment in a structured setting are typically referred to the center’s residential program. While undergoing inpatient treatment, clients are provided with case management services to ensure they receive ongoing support following discharge.
The center’s OP program may be used as a step-down or stand-alone treatment. Outpatient clients undergo ongoing assessments and participate in individual and group therapy, as well as family counseling. The facility also offers medication management, as needed.
According to its website, Citrus Health Network employs more than 100 licensed mental health practitioners as part of its 800-member staff. The one loved one surveyed by Rehabs.com to date gave the facility four out of five stars for its staff's level of training and experience.
ACCOMMODATIONS & AMENITIES
There is currently no information provided by Citrus Health Network regarding its living arrangements and related offerings. The one loved one polled by Rehabs.com at the time of this writing gave the facility four out of five stars for its accommodations and amenities, and five out of five stars for its cleanliness and upkeep.
WHAT ALUMNI SAY
Rehabs.com has not yet received any reviews from this facility’s alumni; however, reviews submitted to secondary review sites to date are predominantly negative. Citrus Health Network earned average ratings of 2.5 out of five stars based on 70 Google reviews, 2.5 out of five stars based on four Yelp reviews, and just one out of five stars based on five YellowPages.com reviews.
Chief complaints across all three sites included rude/unprofessional staff, mismanagement of medical records, and general disorganization. "I usually don't write reviews, but this place deserves it," an anonymous alum told Google. "It is the worst place i have ever been! The attention is beyond lousy, and the lack of respect for one's time is astounding."
WHAT FRIENDS & FAMILY SAY
The one loved one surveyed by Rehabs.com to date, and anonymous female between the ages of 18 and 25, gave Citrus Health Network mostly positive reviews, awarding the facility four or five out of five stars for its treatment of co-occurring disorders, its counseling options, its cleanliness, its administrative and discharge procedures, and its family participation. When asked, on a scale from one to five, if she would recommend the facility, the reviewer gave a rating of four.
Loved ones on secondary sites, however, felt differently. The majority of comments left by friends and family on Google, Yelp, and YellowPages.com described the staff as incompetent, inexperienced, and unpleasant, and recounted frustrating experiences getting care. "This is absolutely the worst place for mental health care in the entire state!" Lucy told YellowPages.com in a representative review. "I've been waiting a month for an appointment with a therapist and have yet to get one and i found out today all therapists are interns, and are here for less than a year. So if my son were to start seeing one, they would have to pass him on to another one in a year, after he has built a relationship with that person."
According to the center’s website, Citrus Health Network accepts Medicaid, Medicare, and private insurance plans.
Published on December 2018
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