Commquest — Wilson Hall in Massillon, OH

Overall Rating

(2.7 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1680 Nave Road SE
Massillon OH 44646

Commquest — Wilson Hall Philosophy

Wilson Hall is a non-medical residential treatment program for men over the age of 18. Residents at Wilson Hall focus on learning to live in a sober environment by identifying and changing their own behaviors with the guidance of their peers and staff. With a 24 person capacity, Wilson Hall provides intensive group counseling, education on substance abuse and individual counseling.

Areas of Specialization

  • Individual Therapy
    This term describes one-on-one therapy, in which a patient and trained counselor, social worker, psychologist or psychiatrist meets privately with a patient to discuss challenges related to lifestyle, work, family and romantic relationships that may have contributed to the development of an addiction.

  • Residential Treatment
    Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

Facility Highlights

Addiction Education

Individualized Care

Individual Therapy

Meet the Staff

Beth Devitt

Chief Financial Officer

Photo of Beth Devitt

Lisa Gould

Director of Human Resources

Photo of Lisa Gould 360 Guide

Review by Contributors


One of five residential treatment facilities operated by CommQuest - Recovery, Services, Support (formerly known as Quest Recovery & Prevention Services), Wilson Hall offers treatment for adult men seeking recovery from chemical dependency.** Located in Massillon, Ohio, eight miles west of Canton, Wilson Hall offers a long-term residential program and transitional housing for alumni. In Ohio, Wilson Hall is among the 41.1 percent of facilities to offer specialized programming for men.

Wilson Hall services Stark and surrounding counties, and treatment of co-occurring disorders is available. Detox services are available through other CommQuest facilities.


Wilson Hall serves clients seeking inpatient treatment for alcohol, benzodiazepine, cocaine, meth, opiate, or prescription drug addiction. The program is abstinence-based, and the length of stay is normally 90 days. During residential treatment, clients adhere to a structured schedule that may including individual and group counseling, educational classes, coping skills workshops, and therapeutic recreation. One individual polled by to date also indicated that residents were introduced to 12-step principles and practices. In addition, a 2016 IndeOnline article reported that care at the facility was non-medical.

Following residential treatment, clients may enter transitional living to utilize as an aftercare service, where they may stay in a supportive environment while focusing on work or school.

Other facilities within the CommQuest network offer similar residential services for adult women and adolescent clients, as well drug testing services, a driver intervention program, and medication-assisted treatment (MAT) for individuals struggling with opioid dependency.


The center's website indicates CommQuest's treatment team includes certified drug and alcohol counselors (CDAC), master's-level social workers, and licensed professional counselors (LPC). A support team also helps with day-to-day operations of the residential program.


The IndeOnline article reported that Wilson Hall had opened 16 new beds, making for 54 beds in total. One loved one polled by at the time of this writing described the building as "not maintained or updated." Two rated its cleanliness one and two out of five stars.


The one alum polled by to date provided no ratings of Wilson Hall but wrote: "I recommend that no one choose this facility for treatment but if you do be sure to take all your valuables with you should you go on a day pass."

On third-party sites to date, response from reviewers has been mixed opinions. On its Facebook page, which the facility may manage, two reviewers rated Wilson Hall one star and five out of five stars, respectively.[1] On CiteHealth, three more individuals rated the facility two, two, and five out of five stars.[2]

Common criticism included dismal accommodations and disrespectful treatment from staff. One anonymous alum on CiteHealth wrote: "First off the facility is infested with bed bugs," and "The staff is disrespectful, when asked questions they act as if you are causing them an inconvenience by making them do their job." Another alum on CiteHealth disagreed, however, writing that they had an "amazing experience."


The three loved ones polled by to date generally approved of Wilson Hall. Loved one IC wrote that their son successfully recovered after the program, and an anonymous loved one added: "Helped the person that went there and the workers are nice and helpful." The third loved one also complimented its transition program.

However, two loved ones offered middling ratings when polled on specific metrics. They rated its holistic treatment offerings and connectivity and visitor policy only one and two out of five stars, and its family participation both only one star. One rated its counseling options two stars and another five stars. One wrote in commentary: "Dirty, unorganized at times."


CommQuest is a not-for-profit organization and funded in part by fees, donations, grants, and foundations. Specific fees or accepted insurances are not listed.


Published on October 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
This place is terrible. When it came dinner time. "they forgot to put in my meal." When I politely asked about it, a staff member said : " she did all she could and if I didn't like it I should go fend for myself." I politely replied, " I agreed to basically be in lock down. Her answer was "exactly." (someone say Nazi?) Except for my arrival in the morning, they never once checked my vitals. It was at this point (going to bed without dinner) I proceeded (unauthorized) to use a phone to call my wife to get me the hell out of there. When they heard me make the call (in Nazi fashion) the "escorted" me off the premises telling me security was going to arrest me (you can't make this up). I kindly and diplomatically answered: "but you have a hospital with and er. What if I was i distress. Answer: "sir go across the street to rite aid. You will be escorted off the premises." THANK GOD I did not trust my health to this institution.


I recommend that no one choose this facility for treatment but if you do be sure to take all your valuables with you should you go on a day pass. Hell, some of my valuables weren't even safe in their so called storage facility. The place is annoying too with the constant screaming in your face during group meetings. There must be better, more sane treatment facility's, enter Wilson Hall at your own risk!!!


My son went through this program and it saved his life. He will be sober/clean for almost seven years now. I can never be thankful enough for this program!


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They are very big on AA meetings for sobriety. dirty, unorganized at times. building not maintained or updated my loved one has been sober for sometime after treatment. they have a great transition program.


  • Treatment Effectiveness
helped the person that went there and the workers are nice and helpful

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