Confidential Care in Munster, IN

Overall Rating

(3.7 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
720 45th Ave
Munster IN 46321

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Review by Contributors


Serving the east Chicago and northwest Indiana areas, Confidential Care provides outpatient (OP) substance abuse and mental health services. Housed in an office building complex, this facility in Muncie, Indiana offers intensive outpatient programs (IOP) and traditional outpatient programs (OP) for adults, adolescents, and children. Dual-diagnosis treatment and IOP psychiatric services are also available. In addition, Confidential Care provides ambulatory detoxification services and medication-assisted treatment (MAT).


The adult substance abuse intensive outpatient program at Confidential Care include nine hours of programming per week. This programming includes medication management, individual therapy, support groups, family therapy, mental health services, relapse prevention, and community service. In addition, education sessions are offered to individuals in treatment and family members.

If necessary, after detox, clients are able to seamlessly enter the outpatient recovery management program. The outpatient recovery program includes three phases (acute, stabilization, and maintenance), which staff use to match clients with the most appropriate treatment plan. Acute detox at this facility generally takes one to three weeks, stabilization three weeks to three months, and maintenance three months to one year. In Indiana, Confidential Care is among the 10.2 percent of facilities to provide outpatient-based detox.

In the adolescent IOP program, clients meet three times per week for three-hour sessions in the evenings. Treatment includes individual and family counseling, medication management, and group counseling addressing topics such as behavioral issues, depression, and anger management among many. The facility is among the 27.2 percent of facilities to provide programming for adolescents.

Beside treatment of issues with substance use, Confidential Care also provides Transcranial magnetic stimulation (TMS) therapy for clients with depression and a program for clients seeking recovery from binge eating disorders.


According to the facility’s website, treatment at Confidential Care is led by two staff psychiatrists. In addition, staff include physicians, nurse practitioners, therapists, and medical assistants.

WHAT ALUMNI SAY has yet to receive alumni feedback, but on third-party sites to date, reviews of Confidential Care have been mostly polarized. On Google, 14 reviewers to date rated Confidential Care an average 3.1 out of five stars, with seven five-star reviews and seven one- and two-star reviews.[1] On Yelp, six reviewers to date rated the facility an average 2.4 out of five stars, with four critical reviews, one mixed, and one positive.[2]

Some alumni praised the facility's diagnosis and treatment of co-occurring mental health disorders. However, all the reviewers were split on the quality of treatment from staff. Alum Asmodeus on Yelp wrote: "Much of the staff are friendly and nice people, but the main psychiatrist needs to reevaluate her values."

Other critical reviewers complained of scheduling difficulties and long wait times. Alum Sandra wrote on Google: "I called to rescedule the missed appointment and had to leave a message. No return call. Called again no answer."


The single loved one surveyed by to date offered positive feedback for Confidential Care. The anonymous loved one recommended the facility with a perfect five stars and rated it four and five stars in most metrics, including family participation and affordability. They wrote: “Group and individual therapy. Wonderful staff. Excellent facility with detox and counseling." However, they rated the facility three out of five stars for its holistic treatment offerings.


At the time of this writing, Confidential Care’s website has no information regarding costs or accepted forms of payment.

[1] GoogleReviews

Published on November 2018

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  • Treatment Effectiveness
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Group and individual therapy. Wonderful staff. Excellent facility with detox and counseling

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