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ABOUT CONNECTIONS - WILMINGTON
Operating more than 100 facilities in Delaware, Connections is a community support agency that provides substance abuse treatment to low-income and other vulnerable individuals. The nonprofit's Wilmington locations include an Integrated Health Clinic focused on psychiatric services, a women's residential rehab center, and a men's sober living home. Various Connections social services specifically address the needs of veterans' families. The agency is a United Way partner and provides addiction treatment in all of Delaware's correctional institutions.
TREATMENT & ASSESSMENT
Substance abuse treatment at Connections facilities is based in evidence-based modalities. It also focuses largely on addressing the opioid epidemic.
Clients at the women's residential rehab facility in Wilmington participate in motivation-oriented therapy, according to the Connections website, engaging with peer specialists and recovery coaches. No details are provided regarding length of rehab treatment. The men's sober living facility incorporates work requirements into its three- to four-month program.
While neither is available in Wilmington, Connections provides detox services in Harrington and medication assisted therapy at five other facilities. One of the agency's in-home treatment programs serves clients who have been diagnosed with chronic serious mental illness, including those also struggling with co-occurring substance use disorders.
The treatment team includes psychiatrists, nurse practitioners, master's level clinicians, and substance abuse counselors.
ACCOMMODATIONS & AMENITIES
Wilmington's 16-bed women's residence opened in 2016. No other details are provided on the facility's website regarding living arrangements or other related offerings. The Connections clinic is located in a mixed multi-family residential and business neighborhood.
WHAT ALUMNI SAY
Rehabs.com has not yet received any feedback from these facilities' former clients. Reviews on the main Connections official Facebook page are split about three-to-one between positive and negative. The 23 reviews, which can be vetted by agency staff, averaged a rating of 3.9 stars out of five. They referenced several different locations, with no specific mention of Wilmington.
Nearly all of the positive comments were submitted by staff members. Complaints centered on perceptions of unprofessional staff, problems accessing services, and financial and communication concerns. One alum of a Dover clinic offered an exception to the trends, describing the treatment environment as comfortable and reporting that "staff talks to us on a personal level."
A separate Facebook page listing a Wilmington address had an average rating of 4.4 based on seven reviews, none of which included specific evaluations.
WHAT FRIENDS & FAMILY SAY
The sole individual polled by Rehabs.com provided favorable feedback. Data from the loved one's survey responses identified a need for more resources, while describing a professional setting and an experienced and caring staff.
They awarded four out of five stars for several aspects of the unspecified treatment received, including the overall effectiveness, options in counseling approaches, and the program's affordability. Opportunities for family participation and the facility's cleanliness and upkeep fared even better, with five-star ratings.
WHAT STAFF SAY
Three Glassdoor reviews of Connections in Wilmington offered widely varying opinions. The most positive reviewer indicated strong belief in the value of the organization's services. They and a former employee who rated the facility three out of five stars both expressed satisfaction and enjoyment in their work with clients. The latter reviewer noted that they believed in the agency's successes, but that support for staff members was poor. A third reviewer gave Connections just one star, praising co-workers but complaining of unprofessional management.
The cost and financing of services varies, but according to the Connections website, a sliding fee scale is available and some insurance is accepted.
Published on July 2017
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