Crossroads, Inc. in New Haven, CT

Overall Rating

(4.2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
54 East Ramsdell Street
New Haven CT 06515

Crossroads, Inc. Philosophy

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Review by Contributors


Crossroads, Inc. is a CARF-accredited substance abuse and mental health treatment facility in a residential neighborhood of New Haven, Conn. Adult men and women have access to outpatient services and gender-specific residential treatment programs. Detox is not offered here.


Individuals seeking mental health and/or addiction treatment have access to outpatient treatment services that include evaluations, psychotherapy, group and family therapy, and life skills training. There’s also a Military Support Program for veterans and their families.

The Men’s Program at Crossroads is a 96-bed residential facility. In addition to attending one-on-one and group counseling sessions, men learn the basics of becoming a father and family-man in the facility’s unique Father to Father program. While focused intently on their recovery, men also receive additional support from employment and housing services.

The Women’s Program at Crossroads is a 44-bed residential facility. Beyond counseling services, women attend family therapy, domestic violence classes, and life re-orientation seminars. At a nearby location, Crossroads’ Amethyst House provides substance abuse treatment for up to 20 pregnant women and those with children.


There is currently no information provided by the facility regarding its treatment staff, however, the three survey respondents offered four- and five-star ratings for the staff’s level of training and experience.


There is currently no information provided by the facility regarding its living arrangements and related offerings, yet the same three survey respondents each provided four-star ratings on the matter.

WHAT ALUMNI SAY has not yet received any reviews from this facility’s former clients.

On Google Reviews, however, the facility has received an average rating of 2.25 out of five stars from four individuals. Former client Fred called the facility “the worst place ever!” and its staff “disrespectful.” In a more alarming review, Google reviewer King told of clients who used the facility “as a jail diversion program rather than a rehab” and warned others: “This is not a place I would recommend to someone who is serious about getting clean and doing so in a safe organized environment.”[1]


At the time of this writing, the three reviewers polled by provided detailed critiques based on their loved one’s experiences. Despite noting the facility’s convenient location and its “compassionate caring staff,” the three anonymous reviewers noted a lack of family involvement and monitoring of patients. “I believe there should have been fewer opportunities to leave facility during the day. Post release plan should have been better,” one wrote.


There is currently no information provided on the facility’s website regarding its costs, yet the three loved ones polled by gave an average rating of 3.66 out of five for the treatment’s affordability.

Published August 2016


Published on September 2016

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Responds to individual needs. Need more monitoring of trips out of facility son was patient several years back. only concern was permission to go off site for appointments (medical) were not as closely monitored.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Staff, rapport with family Program should be tighter. More emphasis on maintaining client in recovery needed. Son was client. I believe there should have been fewer opportunities to leave facility during the day. Post release plan should have been better.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Compassionate caring staff. Not much hands on with the family during treatment. It was conveniently located and my husband could come home on the weekends.

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