Cynthia Day Family Center Philosophy
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ABOUT CYNTHIA DAY FAMILY CENTER
Located in Nashua, N.H., the Cynthia Day Family Center is a part of the large nonprofit organization Keystone Hall, which provides access to affordable addiction recovery services for adults, adolescents, and families. The Cynthia Day Family Center offers one of the state's 10 (14.9 percent) long-term residential treatment programs in a non-hospital setting. The facility treats women struggling with substance abuse and co-occurring disorders.
The center’s services are appropriate for pregnant women and women with children, placing the facility among the 17 (25.4 percent) facilities in the state with this specified service. The facility also treats women who are recently transitioning back into the community after spending time in the criminal justice system.
TREATMENT & ASSESSMENT
Prospective clients must be 18 years old and complete a lengthy questionnaire about their life and recovery efforts to determine if the residential program is appropriate for their needs and current situation. The facility is one of the 32 (47.8 percent) New Hampshire treatment facilities with programming specifically tailored to women.
Cynthia Day Family Center utilizes a holistic, family-centered approach in which clients live with their children in an on-site residential center with 24-hour supervision. Most clients remain in treatment for six months.
Programming includes individual and group counseling, parenting education, case management services, participation in Alcoholics Anonymous (AA) and/or Narcotics Anonymous (NA) meetings, and life skills education. Referrals for additional services are provided as needed, and comprehensive discharge plans are created before discharge.
The Cynthia Day Family Center treatment team includes case managers, transportation staff, therapists, and group counselors. Some staff members are bilingual.
ACCOMMODATIONS & AMENITIES
According to the facility’s website, clients of the Cynthia Day Family Center live with their children in a secure, home-like environment while they undergo substance abuse treatment. Each mother can live with up to two children that are under 12 years of age. Clients typically live on-site for six months, though pregnant clients can stay in treatment until their babies are 12 months old. Non-custodial children are allowed to visit, and reunification planning in association with the Division of Children, Youth and Families (DCYF) is available. Transportation to off-site 12-step meetings is provided.
WHAT ALUMNI SAY
While Rehabs.com had not yet received any reviews from this facility’s alumni at the time of this writing, on Yelp, two individuals provided reviews with opposing perspectives, indicated by a one-star and a four out of five-star rating. J.L, the four-star reviewer, praised the individual attention given to each client. “The program work's with you individually to meet your needs and assist you to create and achieve goals, sobriety, and stability. You will graduate this program with SO much more than what you walked in with,” she wrote. However, J.D. gave the facility just one star and expressed disappointment in the program’s family involvement and billing practices.
Feedback was similarly mixed on Google to date, where five users produced an average rating of 3.4 out of five stars. Three former clients gave five-star ratings, and B.D. added, "Very nice place very kind people." The other two alumni both gave one-star ratings, and critiqued the long wait times and short appointment times.
WHAT FRIENDS & FAMILY SAY
The sole loved one polled by Rehabs.com at the time of this writing noted that they would recommend the Cynthia Day Family Center to others, but submitted mixed ratings in evaluated categories. They awarded the quality of the center’s addiction treatment with four out of five stars, but gave the center’s counseling options just two stars. This respondent also rated both the center's accommodations and meals with four stars, but gave the program’s leisure options and holistic offerings two stars each. “It works,” they wrote.
According to the facility’s website, Keystone Hall accepts most private health insurance plans. Fees are based on a sliding scale, but residential programming is priced at $15,400 for one month. However, no individual is denied services based on their inability to pay.
Published on March 2019
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