Decision Point Philosophy
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Rehabs.com 360 Guide
ABOUT DECISION POINT
Located in Bentonville, Ark., Decision Point Decision Point provides a full continuum of care for those struggling with substance abuse, including medical detox, residential treatment, and outpatient programming. The facility also offers a specialized residential program for women and their children. According to a 2016 SAMHSA survey, 10.6 percent of rehabs in Arkansas offer detox services in a residential setting, while 3.5 percent offer residential beds for clients’ children.
Decision Point is operated by Quapaw House, Inc., (QHI) a network of behavioral health treatment centers located throughout Arkansas. Decision Point was formerly owned and operated by Preferred Family Healthcare, which sold its Arkansas facilities to QHI in October of 2018.
TREATMENT & ASSESSMENT
According to QHI's website, the length of treatment at one of its residential treatment centers depends on the needs of the client. Residential care typically includes six hours of daily group and individual counseling sessions, utilizing evidence based curriculum and practices. Sessions address the disease process of addiction, as well as positive, productive solutions for successful recovery.
QHI's website further notes that outpatient treatment lasts 12 weeks and consists of two groups each week with groups available in daytime or evening hours for client convenience. Outpatient programming utilizes the Change Company’s Journal, Matrix Model, and Gorski’s Relapse Prevention Programs. As part of the Matrix Model, clients may also be introduced to the principles and practices of 12-Step.
Intensive outpatient programs (IOP) also last 12 weeks but consists of four groups each week and includes weekly individual counseling sessions and family counseling sessions. Upon program completion, clinicians may also develop comprehensive aftercare plans to offer additional support for program graduates.
QHI's website does not offer any information regarding the facility's staff. Though no longer owned by Preferred Family Healthcare (PFH), PFH previously indicated that Decision Point employed psychologists, psychiatrists, advanced practice nurses, registered nurses, family therapists, and licensed social workers.
According to the Quapaw House website, all of the organization's facilities are CARF (Commission on Accreditation of Rehabilitation Facilities) certified. A 2016 SAMHSA survey indicates that 62.8 percent of rehabs in Arkansas are CARF-certified.
ACCOMMODATIONS & AMENITIES
QHI's website notes that Decision Point has outdoor recreational activities and as well as Yoga. Though the facility's website does not offer any details of its accommodations or amenities, the six alumni polled on the matter by Rehabs.com gave moderate ratings for the facility's overall cleanliness.
Facility Cleanliness and Upkeep: 3.3/5
WHAT ALUMNI SAY
Reviews submitted to Rehabs.com from 11 alumni to date were mixed overall. In commentary, the majority of alumni noted the counselors as a strength of the program with a few exceptions. Alum B.K., for example, wrote: "I think the staff at Decision Point is not only caring but genuinely whats to know you as a person." Overall, six alumni polled on the matters offered moderate ratings for the staff's experience and training, though were more critical concerning the facility's visitor policies and holisitc offerings.
Staff Experience and Training: 3.4/5
Connectivity & Visitor Policy: 3/5
Holistic Offerings: 1.6/5
On Google, 16 reviewers – most of whom were alumni – contributed to an average rating of 3.6 stars out of five. "This place saved my life. It's all what you make of it," Andy, a representative reviewer, wrote.
WHAT FRIENDS & FAMILY SAY
Rehabs.com has received feedback from two loved ones at the time of this writing, both of whom credited Decision Point with saving their family member's life. Both gave five out of five stars for the facility's treatment effectiveness and meals and praised the staff. “Compassionate staff, highly trained, well organized, these staff members truly care about the client and their well being," N.K. wrote, adding they would recommend the facility to others.
Two loved ones who reviewed the facility on Google had mixed opinions, with one giving a five-star review and the other a one-star review. "My son was treated at Decision Point and has now been clean and sober for a year," mother Trixie wrote, though the one-star reviewer reported unresponsive medical services.
WHAT STAFF SAY
Though Rehabs.com has yet to receive any feedback from staff members, reviews submitted to third-party sites by current and former employees generally indicated a negative outlook on aspects of the facility directly relating to client experience. On Google, a single employee, Rachel, wrote in a representative review "To me the people that run the place don't care about the the clients." Numerous staff members on both Indeed and Glassdoor characterized the management of the facility as poor or lacking.
Though QHI's website does not provide any information regarding cost of treatment, the three alumni polled on the matter gave moderate ratings concerning the facility's cost, including two two-star ratings and a four-star rating. Asked whether it was worth its cost, three alumni gave one-star ratings.
Published on March 2019
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