Decision Point in Bentonville, AR

Overall Rating

(3.5 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
602 North Walton Boulevard
Bentonville AR 72712

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT DECISION POINT

Located in Bentonville, Ark., Decision Point Decision Point provides a full continuum of care for those struggling with substance abuse, including medical detox, residential treatment, and outpatient programming. The facility also offers a specialized residential program for women and their children. According to a 2016 SAMHSA survey, 10.6 percent of rehabs in Arkansas offer detox services in a residential setting, while 3.5 percent offer residential beds for clients’ children.

Decision Point is operated by Quapaw House, Inc., (QHI) a network of behavioral health treatment centers located throughout Arkansas. Decision Point was formerly owned and operated by Preferred Family Healthcare, which sold its Arkansas facilities to QHI in October of 2018.

TREATMENT & ASSESSMENT

According to QHI's website, the length of treatment at one of its residential treatment centers depends on the needs of the client. Residential care typically includes six hours of daily group and individual counseling sessions, utilizing evidence based curriculum and practices. Sessions address the disease process of addiction, as well as positive, productive solutions for successful recovery.

QHI's website further notes that outpatient treatment lasts 12 weeks and consists of two groups each week with groups available in daytime or evening hours for client convenience. Outpatient programming utilizes the Change Company’s Journal, Matrix Model, and Gorski’s Relapse Prevention Programs. As part of the Matrix Model, clients may also be introduced to the principles and practices of 12-Step.

Intensive outpatient programs (IOP) also last 12 weeks but consists of four groups each week and includes weekly individual counseling sessions and family counseling sessions. Upon program completion, clinicians may also develop comprehensive aftercare plans to offer additional support for program graduates.

STAFF CREDENTIALS

QHI's website does not offer any information regarding the facility's staff. Though no longer owned by Preferred Family Healthcare (PFH), PFH previously indicated that Decision Point employed psychologists, psychiatrists, advanced practice nurses, registered nurses, family therapists, and licensed social workers.

According to the Quapaw House website, all of the organization's facilities are CARF (Commission on Accreditation of Rehabilitation Facilities) certified. A 2016 SAMHSA survey indicates that 62.8 percent of rehabs in Arkansas are CARF-certified.

ACCOMMODATIONS & AMENITIES

QHI's website notes that Decision Point has outdoor recreational activities and as well as Yoga. Though the facility's website does not offer any details of its accommodations or amenities, the six alumni polled on the matter by Rehabs.com gave moderate ratings for the facility's overall cleanliness.

Facility Cleanliness and Upkeep: 3.3/5

WHAT ALUMNI SAY

Reviews submitted to Rehabs.com from 11 alumni to date were mixed overall. In commentary, the majority of alumni noted the counselors as a strength of the program with a few exceptions. Alum B.K., for example, wrote: "I think the staff at Decision Point is not only caring but genuinely whats to know you as a person." Overall, six alumni polled on the matters offered moderate ratings for the staff's experience and training, though were more critical concerning the facility's visitor policies and holisitc offerings.

Staff Experience and Training: 3.4/5
Connectivity & Visitor Policy: 3/5
Holistic Offerings: 1.6/5

On Google, 16 reviewers – most of whom were alumni – contributed to an average rating of 3.6 stars out of five.[1] "This place saved my life. It's all what you make of it," Andy, a representative reviewer, wrote.

WHAT FRIENDS & FAMILY SAY

Rehabs.com has received feedback from two loved ones at the time of this writing, both of whom credited Decision Point with saving their family member's life. Both gave five out of five stars for the facility's treatment effectiveness and meals and praised the staff. “Compassionate staff, highly trained, well organized, these staff members truly care about the client and their well being," N.K. wrote, adding they would recommend the facility to others.

Two loved ones who reviewed the facility on Google had mixed opinions, with one giving a five-star review and the other a one-star review.[1] "My son was treated at Decision Point and has now been clean and sober for a year," mother Trixie wrote, though the one-star reviewer reported unresponsive medical services.

WHAT STAFF SAY

Though Rehabs.com has yet to receive any feedback from staff members, reviews submitted to third-party sites by current and former employees generally indicated a negative outlook on aspects of the facility directly relating to client experience. On Google, a single employee, Rachel, wrote in a representative review "To me the people that run the place don't care about the the clients."[1] Numerous staff members on both Indeed[2] and Glassdoor[3] characterized the management of the facility as poor or lacking.

FINANCING

Though QHI's website does not provide any information regarding cost of treatment, the three alumni polled on the matter gave moderate ratings concerning the facility's cost, including two two-star ratings and a four-star rating. Asked whether it was worth its cost, three alumni gave one-star ratings.

[1] GoogleReviews
[2] https://www.indeed.com/cmp/Decision-Point/reviews?fcountry=US&floc=Bentonville%2C+AR
[3] https://www.glassdoor.com/Reviews/Decision-Point-Reviews-E835917.htm

Published on March 2019

User Reviews

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D. A. L.

This site is very out dated. Decision Point is now owned by QuaPaw house Inc out of Hot Springs,Ar. They have made many changes! Some good most not so good. This facility is very under staffed at this time. If I had a family member needing treatment I would not recommend this place right now.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Not effective.

SRC

Decision Point allowed for IOP and then scaled down to 3 afternoons a week and then offered me a 6 month 2 afternoons per week after-care. They have set curriculum, but allowed for a great amount of organic interaction, in group, which was very powerful and granular.

NK

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Compassionate staff, highly trained, well organized, these staff members truly care about the client and their well being. I would recommend this facility to anyone who is struggling themselves, or who has a loved one struggling with addiction. This program saved my brothers life. None to list Love the staff!!!! My brother is now 16 months sober and it was all thanks to Decision Point.

BA

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Experienced staff Educated. Caring. Integrity. New team great Remodeling on living area now. Only one option for men. It's nice but the other one will be nicer You're reviews on this site are really outdated about decision point. The CEO innocent where he relapsed happened almost six years ago. This place helped save my brothers life.

BK

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strong core staff. Full medical department and Adventure Department. Gave me opportunity to grow as an individual. Would like more opportunity to go to the gym. I think the staff at Decision Point is not only caring but genuinely whats to know you as a person. You don't feel like you are in "treatment" but more like you are being treated as a person with a disease. I see a lot of treatment centers that have patients go through their centers and when they are done, they're done. With DP the have a great alumni program that offers meetings and trips. I still feel connected to the people at DP.

Creg

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Counselors were a strength, but its faith-based and food can be better. Excellent educational facility, excellent counseling. They need help with detox, and in the med room

C K C

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Good counselors, good food but expensive. 28 days, on average, is simply not long enough. Most people there are court ordered, and their only incentive is getting through the system. That's why I believe the program must be longer.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
consistant but staff needs improvement. it was very intense and serious

John

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I was lost, they assisted me to find myself again.

L E B

  • Treatment Effectiveness
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  • Meals & Nutrition
They provided me with no tools. They didn't help with those at all.

Leigh

  • Treatment Effectiveness
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It's what I needed and I was ready.

Todd

  • Treatment Effectiveness
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  • Meals & Nutrition
I kept hearing from others that this was their 5th trip to rehab, or they've just gotten out of jail for third time. I went to my counselor, deflated. For the first time I confronted the fact that my life might be headed that direction too. I asked him if I was destined to do the same as everyone else. He looked me in the eye and said the one thing that EVERY COUNSELOR AT EVERY REHAB IN THE ENTIRE UNITED STATES should say. He said, "There is no good reason why you can't get this right on the first try.". That kept me sober - five years strong thus far. AA wasn't gonna do it for me. I needed someone who could speak practically about it, without going into higher power this or that - because really, that might work for some people, but it won't work for many, and at least not long enough to lick the problem - which by most people's estimates is one year being sober before sobriety is basically habitual - in the same way alcoholism used to be for that same individual. It exceeded them. I went in with no intention of getting sober. One counselor changed the course of my life for good.

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