Delta Medical Center in Memphis, TN

Overall Rating

(1.8 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3000 Getwell Road
Memphis TN 38118

Delta Medical Center Philosophy

At Delta, we have the unique ability to help you manage your substance addictions and any medical concerns that have resulted from the usage of substances. We offer a behavioral health treatment center located in a major medical hospital to best allow us to meet your needs. We believe in a holistic approach to treatment, not simply treating the symptoms of your substance addictions, but focusing upon treating the whole person. We consider ourselves a beacon of light to our community, helping adults who face mental illnesses and substance addiction successfully battle their demons and emerge the other side victorious. We work tirelessly to restore hope to the hopeless and will work hard to teach you the skills you need for lasting sobriety.

Areas of Specialization

  • Cognitive Behavioral Therapy (CBT)
    The focus of cognitive behavioral therapy (also called CBT) is helping people to understand the thoughts and emotions that underlie their addiction with the goal of learning new, healthier and more productive ways to understand and express themselves.

  • Intensive Outpatient (IOP)
    Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.

Facility Highlights

Recreational Programs

Therapeutic Activities

Psycho-Educational Groups

Meet the Staff

Bill Patterson

Market CEO

Photo of Bill Patterson

Bill Patterson became CEO for Delta and the Memphis region January 2013. Prior to then professional experience includes over 30 years of Senior Management roles in both med/surg and free standing Behavioral Health Hospitals, including Psychiatric Solutions, Inc. He has been CEO of five facilities in 24 years. Educational background includes two master degrees in both Public Administration and Healthcare Administration. Also worth noting that he is a native of Memphis, TN., and had previous experience with Baptist Memorial Hospital.

Linda Martorano

RN BSN MSN CNO

Photo of Linda Martorano

Linda has been a nurse for over 36 years and the CNO at Delta Medical Center since 2006, prior to that was the education coordinator for the entire facility since 2001. Her professional back ground includes being Emergency Department Manager for a large tertiary hospital in Memphis as well as staff nurse and educator and manager in New York City, Chicago Ill and Arlington VA. She has also worked as a staff nurse in a mental institution in the late 70’s in NY. Linda is a legal nurse consultant and expert for several law firms in Memphis, an online nursing instructor for University of Phoenix teach a BSN nursing leadership course. She serves on Concord College and University of Memphis nursing advisory councils.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT DELTA MEDICAL CENTER

Delta Medical Center, located in Memphis, Tenn., is a facility that provides residential care, partial hospitalization, and outpatient care to men and women over the age of 17 struggling with substance abuse. Those with co-occurring mental health conditions are welcome. Detox is available on site.

TREATMENT & ASSESSMENT

Upon being admitted, participants undergo a series of medical and psychiatric evaluations that inform their individualized treatment plan. If detox is needed, clients will undergo a medically monitored detox (feedback provided by Rehabs.com survey respondents suggest detox is Suboxone-based). Following this assessment, clients begin a program that includes cognitive behavioral therapy (CBT), family sessions, nutritional and wellness counseling, therapeutic and recreational activities, and spiritual guidance. Group therapy forms the primary modality of treatment.

Partial hospitalization and intensive outpatient care (IOP) are available to patients who no longer “need the structure and level of care provided by an inpatient unit but need a higher level of services than provided by traditional outpatient therapy.” In Partial hospitalization, clients meet for a total of 20 hours of treatment per week running from 9:15 a.m. to 2 p.m. weekdays. IOP care is for clients ready to begin reintegrating into their lives and communities. They meet three days per week for a total of 12 hours, during the same hours.

STAFF CREDENTIALS

As all treatment is administered at the medical center, clients have access to a full-service hospital staff. During detox, clients are monitored 24/7. Two alumni polled by Rehabs.com to date rated staff's level of experience and training an average two out of five stars.

ACCOMMODATIONS & AMENITIES

No images of the center’s 243-bed treatment facility or sleeping quarters are published on its website. As Delta is a hospital, potential clients can expect an environment that’s clinical in nature. Seven alumni, loved ones, and staff members surveyed by Rehabs.com gave Delta’s accommodations medium to low ratings, with an average rating of 1.4 out of five stars. One anonymous family member told Rehabs.com that Delta had a “very depressing atmosphere.”

WHAT ALUMNI SAY

The three alumni surveys conducted by Rehabs.com to date were largely negative. Two respondents rated the treatment effectiveness a one-star rating and a three-star ratings, its holistic treatment offerings just one star each, and counseling options two stars each.

Complaints focused mainly on the accommodations and ineffectiveness of treatment. Alum T.H. felt that the Suboxone treatment was one of the facility’s strengths, but wrote: “[They] leave you ill prepared for the real world after treatment Over rx meds that you don't need and under rx the ones you do meed.”

Alum W.R. was also disappointed with their treatment and wrote: “Poor staff, no help with recovery, very mean to me… I checked out after four days, learned nothing…”

On Google, 42 reviewers to date rated the Delta Med Center as a whole an average 2.2 out of five stars, with ten positive reviews, four mixed, and 28 negative.[1] Reviewers mostly complained of poor treatment from staff, misdiagnoses, and poor accommodations. Alum Iris, writing specifically about the behavioral health clinic, wrote that, although a few compassionate staff members, "So much verbal abuse to patients and overall disorganization. Patient privacy/confidentially is not remotely a concern. So many incompetent therapists. They treat patients like they ARE their sicknesses and nothing more."

WHAT FRIENDS & FAMILY SAY

Reviews from three loved ones were also negative, and criticism was directed at similar areas. The three loved ones surveyed by Rehabs.com at the time of this writing rated Delta's accommodations an average 1.7 out of five stars and meals and nutrition two stars. Two alumni rated the facility's holistic treatment offerings and family involvement 1.5 stars. One anonymous reviewer told Rehabs.com that there was “not much information given to family members” and described the atmosphere as “depressing.” This same reviewer did go on to note that “the doctor was excellent.”

I.E.C., the other family member polled by Rehabs.com, had much stronger criticism for Delta. She rated Delta with the lowest possible score and wrote: “Delta is a horrible treatment facility.”

WHAT STAFF SAY

Like alumni and loved ones, one former employee polled by Rehabs.com to date gave Delta poor ratings, rating the facility's treatment effectiveness and accommodations and amenities only one out of five stars and its meals and nutrition three stars. The employee detailed a long account of incompetent management and poor collaboration between them and care staff.

FINANCING

There's currently no specific information available on pricing via the facility's website, but an intake/admissions team is available for consultation 24/7. Delta works with a number of insurance providers including Medicare, Mississippi Medicaid, and Arkansas Medicaid.

[1] https://goo.gl/ekBu6l

Published on June 2017

User Reviews

Review this Center

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I worked here for a period of time recently. They do not know when they have great employees in front of their face. I feel a 90 day probationary period at a hospital like this, should not exist, as they are fast to fire employees without hearing two sides. Good thing the probationary period covered you guys or I would be after this hospital for wrongful termination. I always showed up on time, and wanted to work, even while in school. There was nothing I did wrong. An employee, just didn't like me and they had taken her side, without conducting a proper investigation. I was in management, until I wanted to better myself and go back to school and this is a sad excuse for management. I learned if you have a great, hard working employee, you do not let them go. A majority of the employees, doing checks and vitals seemed completely lazy, if that is who you guys want around the people admitted, then go ahead. Whomever the owner is needs to fix or get rid of the management and some in human resources there. They should be employees, not managers, as the organization skills lack as well. Hopefully, I hear from the owner to get this fixed and rectified, because it was none of my doing for termination. Maybe there is a reason, why you guys have a low star rating. Thanks.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Beware, this is not a place that you should go for help. My family member was not treated well. The Dr. Never communicated with us. We were not allowed to see the patients room. Our loved one was filthy dirty and very scared. Please do your homework before using this place. We are so sorry that we didn't research it better.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I once was an employee at Delta Medical Center and what I'm about to reveal about this facility is true. This facility management administrative staff is a joke. I also lived in this neighborhood for 20 years, and I never heard anything good about this hospital. The hospital was called the "butcher shop" I chose to work for Delta because of clients from my previous job. I felt things had changed if the clients are excited about going only to Delta Medical for treatment. Now that I have been employed and had some hands on experience working for this agency; I would not recommend anyone to bring their family members here. There is only one doctor who gives his patients the care and respect that they deserve. There was one problem that occurred that would have been solved if pictures of all patients at the time of admission. Not to mention that there are other incidents and grievances that the patients were too afraid to give to the "Patient Advocate"....because they didn't think anything would be done. They trusted me to hold the grievances until they were discharged. The management staff manage her employees by threats, intimidation, and favoritism. She failed to get to know her employees. I have never worked for a supervisor who runs from her employees, rarely return calls, never do follow ups, but expect the employee to do what she doesn't do, and she has no respect for her employees or their space. She also allow the weekend counselors to clock in and leave the facility to get their nails done, hair done, have lunch with significant others while on the clock. There were no actions taken. The management staff might say I'm being retaliatory because I was terminated. That wouldn't be true. I'm putting this out here so people would seek safe healthy treatment at some other hospital who provide excellent customer services.

  • Treatment Effectiveness
Delta is a horrible treatment facility.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Not much information given to family members and was very depressing atmosphere. The Doctor was excellent.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Suboxone treatment was a strength of the facility. Leave you ill prepared for the real world after treatment Over rx meds that you don't need and under rx the ones you do meed. I was out in Suboxone there three attempts later Suboxone has saved my life.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They EXECPT medicaide. Poor staff, no help with recovery, very mean to me. Wth I checked out after four days, learned nothing but how to disagree with their so called rules of delta detox center

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Not much information given to family members and was very depressing atmosphere. The doctor was excellent

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