Delta Medical Center Philosophy
At Delta, we have the unique ability to help you manage your substance addictions and any medical concerns that have resulted from the usage of substances. We offer a behavioral health treatment center located in a major medical hospital to best allow us to meet your needs. We believe in a holistic approach to treatment, not simply treating the symptoms of your substance addictions, but focusing upon treating the whole person. We consider ourselves a beacon of light to our community, helping adults who face mental illnesses and substance addiction successfully battle their demons and emerge the other side victorious. We work tirelessly to restore hope to the hopeless and will work hard to teach you the skills you need for lasting sobriety.
Areas of Specialization
Cognitive Behavioral Therapy (CBT)
The focus of cognitive behavioral therapy (also called CBT) is helping people to understand the thoughts and emotions that underlie their addiction with the goal of learning new, healthier and more productive ways to understand and express themselves.
Intensive Outpatient (IOP)
Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.
Meet the Staff
Bill Patterson became CEO for Delta and the Memphis region January 2013. Prior to then professional experience includes over 30 years of Senior Management roles in both med/surg and free standing Behavioral Health Hospitals, including Psychiatric Solutions, Inc. He has been CEO of five facilities in 24 years. Educational background includes two master degrees in both Public Administration and Healthcare Administration. Also worth noting that he is a native of Memphis, TN., and had previous experience with Baptist Memorial Hospital.
RN BSN MSN CNO
Linda has been a nurse for over 36 years and the CNO at Delta Medical Center since 2006, prior to that was the education coordinator for the entire facility since 2001. Her professional back ground includes being Emergency Department Manager for a large tertiary hospital in Memphis as well as staff nurse and educator and manager in New York City, Chicago Ill and Arlington VA. She has also worked as a staff nurse in a mental institution in the late 70’s in NY. Linda is a legal nurse consultant and expert for several law firms in Memphis, an online nursing instructor for University of Phoenix teach a BSN nursing leadership course. She serves on Concord College and University of Memphis nursing advisory councils.
Rehabs.com 360 Guide
ABOUT DELTA MEDICAL CENTER
Delta Medical Center, located in Memphis, Tenn., is a facility that provides residential care, partial hospitalization, and outpatient care to men and women over the age of 17 struggling with substance abuse. Those with co-occurring mental health conditions are welcome. Detox is available on site.
TREATMENT & ASSESSMENT
Upon being admitted, participants undergo a series of medical and psychiatric evaluations that inform their individualized treatment plan. If detox is needed, clients will undergo a medically monitored detox (feedback provided by Rehabs.com survey respondents suggest detox is Suboxone-based). Following this assessment, clients begin a program that includes cognitive behavioral therapy (CBT), family sessions, nutritional and wellness counseling, therapeutic and recreational activities, and spiritual guidance. Group therapy forms the primary modality of treatment.
Partial hospitalization and intensive outpatient care (IOP) are available to patients who no longer “need the structure and level of care provided by an inpatient unit but need a higher level of services than provided by traditional outpatient therapy.” In Partial hospitalization, clients meet for a total of 20 hours of treatment per week running from 9:15 a.m. to 2 p.m. weekdays. IOP care is for clients ready to begin reintegrating into their lives and communities. They meet three days per week for a total of 12 hours, during the same hours.
As all treatment is administered at the medical center, clients have access to a full-service hospital staff. During detox, clients are monitored 24/7. Two alumni polled by Rehabs.com to date rated staff's level of experience and training an average two out of five stars.
ACCOMMODATIONS & AMENITIES
No images of the center’s 243-bed treatment facility or sleeping quarters are published on its website. As Delta is a hospital, potential clients can expect an environment that’s clinical in nature. Seven alumni, loved ones, and staff members surveyed by Rehabs.com gave Delta’s accommodations medium to low ratings, with an average rating of 1.4 out of five stars. One anonymous family member told Rehabs.com that Delta had a “very depressing atmosphere.”
WHAT ALUMNI SAY
The three alumni surveys conducted by Rehabs.com to date were largely negative. Two respondents rated the treatment effectiveness a one-star rating and a three-star ratings, its holistic treatment offerings just one star each, and counseling options two stars each.
Complaints focused mainly on the accommodations and ineffectiveness of treatment. Alum T.H. felt that the Suboxone treatment was one of the facility’s strengths, but wrote: “[They] leave you ill prepared for the real world after treatment Over rx meds that you don't need and under rx the ones you do meed.”
Alum W.R. was also disappointed with their treatment and wrote: “Poor staff, no help with recovery, very mean to me… I checked out after four days, learned nothing…”
On Google, 42 reviewers to date rated the Delta Med Center as a whole an average 2.2 out of five stars, with ten positive reviews, four mixed, and 28 negative. Reviewers mostly complained of poor treatment from staff, misdiagnoses, and poor accommodations. Alum Iris, writing specifically about the behavioral health clinic, wrote that, although a few compassionate staff members, "So much verbal abuse to patients and overall disorganization. Patient privacy/confidentially is not remotely a concern. So many incompetent therapists. They treat patients like they ARE their sicknesses and nothing more."
WHAT FRIENDS & FAMILY SAY
Reviews from three loved ones were also negative, and criticism was directed at similar areas. The three loved ones surveyed by Rehabs.com at the time of this writing rated Delta's accommodations an average 1.7 out of five stars and meals and nutrition two stars. Two alumni rated the facility's holistic treatment offerings and family involvement 1.5 stars. One anonymous reviewer told Rehabs.com that there was “not much information given to family members” and described the atmosphere as “depressing.” This same reviewer did go on to note that “the doctor was excellent.”
I.E.C., the other family member polled by Rehabs.com, had much stronger criticism for Delta. She rated Delta with the lowest possible score and wrote: “Delta is a horrible treatment facility.”
WHAT STAFF SAY
Like alumni and loved ones, one former employee polled by Rehabs.com to date gave Delta poor ratings, rating the facility's treatment effectiveness and accommodations and amenities only one out of five stars and its meals and nutrition three stars. The employee detailed a long account of incompetent management and poor collaboration between them and care staff.
There's currently no specific information available on pricing via the facility's website, but an intake/admissions team is available for consultation 24/7. Delta works with a number of insurance providers including Medicare, Mississippi Medicaid, and Arkansas Medicaid.
Published on June 2017
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