Eagle Star Housing - Loyola Recovery Foundation Inc. in Hornell, NY

Call (585) 203-1005 to Contact Eagle Star Housing - Loyola Recovery Foundation Inc.

Overall Rating

(4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
411 Canisteo St.
Hornell NY 14843

Eagle Star Housing - Loyola Recovery Foundation Inc. Philosophy

This provider has not yet updated their "Philosophy" section. Click here to submit this information.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors


Founded in 2007, Loyola Recovery Foundation, Inc. operates two facilities in the small town of Hornell in upstate New York. Across these centers, the organization provides medical detox, inpatient care, and outpatient treatment, with a special emphasis on treating veterans — making this one of the 153 facilities in New York State with special programming for veterans.


Loyola aims to provide evidence-based, state-of-the-art care, combining medical care and social services to help veterans struggling with addiction return to normal daily life.

The detox program provides 24-hour medical supervision as well as counseling services: clients might participate in individual and group therapy, educational sessions, and training on coping with triggers and finding alternative ways of dealing with pain.

Inpatient care also uses a combination of therapy and educational services. Loyola provides very little official information on program specifics, but a staffer polled by Rehabs.com indicated that the program uses a multidisciplinary approach that includes medication-assisted therapy (MAT), most often with methadone and Vivitrol but also, occasionally, using buprenorphine. The same staffer indicated that the program frequently uses motivational interviewing (MI) as well as cognitive behavioral therapy (CBT) and brief strategic family therapy (BSFT).

Outpatient services use the same modalities as inpatient care, scaled and scheduled to suit the client's other commitments.


There is currently no information provided by the organization regarding its treatment staff, but the single staffer polled by Rehabs.com to date described the organization’s nurse practitioners and physician’s assistant as “awesome” and “very supportive," and indicated that there are 14 licensed medical professionals on staff, and four licensed mental health staffers.


There is currently no information provided by the organization regarding the living arrangements and related offerings of its inpatient unit.


Rehabs.com hasn't yet polled any Loyola alumni, but the center has stellar ratings on secondary sites, in the form of two five-star ratings on Google, neither of which has any accompanying commentary.[1]


The single staff member polled by Rehabs.com to date shared a mixed review of this facility. She confirmed that the program is "very supportive" of its clients, and that in addition to addiction it treats PTSD "on a low level." However, she added that administrative procedures run less smoothly. “The people in the main office are not around and do not know what really goes on at the unit,” she wrote. “It is very frustrating to train a coworker only to have them leave after a month or two because of the way the program director handles things.”

Loyola Recovery Foundation also has mixed reviews from staff on secondary sites, with a 3.3 out of five-star average rating on Indeed, and on Glassdoor, a one-star rating and a five-star rating.[2] [3] One reviewer posting on Indeed summed up the most common comments: "What they stand for is fantastic. Just a little problem in the execution. This is a great company that tries hard but seems to fall horribly short of being able to deliver. I loved most of my time spent with this company but became more and more frustrated with the constant changes in policies, numerous interpretations of existing policies, high turnover and enormous egos," they wrote anonymously.


There is currently no information provided on the organization’s website regarding its treatment costs; however, the single staffer polled by Rehabs.com to date indicated that both health insurance and private pay are accepted, and that there's federal reimbursement for veterans.

[1] GoogleReviews
[2] https://www.indeed.com/cmp/Loyola-Recovery-Foundation/reviews
[3] https://www.glassdoor.com/Reviews/Loyola-Recovery-Foundation-Reviews-E938553.htm

Published on September 2018

User Reviews

Review this Center

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Treatment Effectiveness
As we treat mostly Veterans it supplies a place for them to get help. It is very supportive of them and recognizes their contribution to our country and how many of them ended up being addicted to begin with. Strengths:We do look at PTSD on a low level...being that nursing tries to learn what we can and treat the people accordingly. We have awesome Nurse Practitioners and Physicians Assistant that back us and are very supportive of our efforts. Weakness:The people in the main office are not around and do not know what really goes on at the unit. They don't believe, or overlook, things the program director does. It is very frustrating to train a coworker only to have them leave after a month or two because of the way the program director handles things. They do not listen to the people that have all the interaction with the patients. I believe the service that we offer is a great service and much needed. I would hope anyone that needed help would contact us to see if they were eligible for admission. Although we are a detox and not a rehab unit the patients do work with the counselors and discharge coordinator to make a discharge plan for rehab that they can agree to...hopefully one that will work best for them. But, often, they return more than once before they agree to what they really need. I don't feel that the staff who work every day show any favoritism towards any of the patients, but do establish a good rapport with most. It is a 7-10 day program, but we make sure you are ready to move on and have a place to go before you are discharged.


Rehabs.com is a third-party resource for consumers seeking addiction treatment.

We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and Rehabs.com 360 Guides that provide valuable information for people making difficult decisions. Rehabs.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Official Facility Response

Rehabs.com collects thousands of User Reviews weekly to collect the most up-to-date information possible on treatment facilities across the country. The opinions shared in User Reviews are expressly those of the user, and do not reflect the thoughts, beliefs, or opinions of Rehabs.com. Per our policies, we do not remove User Reviews at the request of a facility.

Treatment facilities can and are encouraged to respond directly to any User Review, positive or negative. In fact, visitors are more likely to favorably consider a facility that actively responds to criticism (and praise!) to one that doesn’t.

Please leave your Facility Response below using a verified facility-specific email address. A representative from Rehabs.com will vet your response within two business days to ensure it meets our standards for public posting. Rehabs.com retains the right to contact anyone who leaves a review via our website to confirm authenticity.

As always, thank you for your feedback, and for your willingness to work with us as we move forward in developing the most comprehensive and trusted rehab reviews and listings platform.

For more details, please read about our Reviews Process.