Eagleville Hospital

100 Eagleville Road, Eagleville, Pennsylvania, 19403

OVERALL REVIEWS

3.3

Avg. score from 30 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About the Facility

Specialization

Medical Detoxification

Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.

Dual Diagnosis/ Co-Occurring Disorders Treatment

These two terms describe a person who is not only addicted to drugs or alcohol, but also has a mental or emotional illness, such as depression, anxiety, bipolar disorder, etc. Facilities that treat patients with dual-diagnosis or co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.

Facility Highlights
  • Relapse Prevention
  • Gender Specific Groups
  • Substance Abuse Education
Meet the Staff
Dr. Hani Zaki

Dr. Hani Zaki

Director, Psychiatry

Dr. Zaki is currently the Director of Psychiatry here at Eagleville Hospital, coming to us from Kirkbride Hospital in Philadelphia where he worked as Medical Director for the Dual Diagnosis Unit. He has his Medical Degree from Cairo Degree in Egypt and completed his psychiatric residency at the Medical College in Philadelphia. Dr. Zaki completed an MBA/M.S. in Health Care Administration and Health Care Finance and a Master's of Human Resources Administration from Temple University School of Business.

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Maureen King Pollock

Maureen King Pollock

Chief Executive Officer

Ms. Pollock is the Chief Executive Officer of Eagleville Hospital. Before coming to Eagleville Hospital as Chief Operating Officer, Ms. Pollock served as Director of Planning for Valley Forge Medical Center and Hospital, planning analyst and consultant for Medicon, Inc. and a former Board Member of the Child Guidance Clinic of Delaware County. She holds a Masters of Business Administration from Widener University.

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Reviewed by Our Contributors

ABOUT EAGLEVILLE HOSPITAL

Eagleville Hospital in the Philadelphia suburb of Eagleville, Pa., offers a continuum of care to adults struggling with substance use and co-occurring mental health disorders. This facility is among the just 9.2 percent (46 of 502) statewide to offer residential detox services. Short-term hospitalization and long-term residential treatment are trauma-informed and follow a biopsychosocial model and recovery-oriented system of care.

TREATMENT & ASSESSMENT

Clients admitted to Eagleville Hospital participate in physical and psychological exams. If needed, three to five days of medical detox services precede up to two weeks of hospitalization and/or an average of two to three weeks in residential care. Dual diagnosis treatment, which is available at just over half (50.8 percent) of Pennsylvania facilities, may last up to 90 days in residence.

All initial treatment programming utilizes motivational enhancement therapy. Other evidence-based practices include cognitive behavioral therapy (CBT) and the Stages of Change Model. Residents can expect to participate in individual and group therapy, educational sessions, 12-step programming, and various holistic activities, such as yoga, meditation, and art therapy. Anger management, GED prep, and parenting classes are also offered.

STAFF CREDENTIALS

The treatment team at Eagleville Hospital includes psychiatrists, nurses, psychologists, master’s-level therapists, and certified peer specialists. The hospital is among the 20 percent of rehabs nationwide to be accredited by the Joint Commission.

ACCOMMODATIONS & AMENITIES

Set on 40 wooded acres in Montgomery County, Eagleville Hospital provides 305 beds. The campus became tobacco-free in 2019, and residents are not allowed the use of cell phones or other electronics. According to the facility’s website, residents have opportunities to tend plants in an on-site greenhouse. Scheduled visitation is available in conjunction with a required family seminar. Clients who have successfully completed treatment are invited to join the facility’s alumni association, Friends of Eagleville.

WHAT ALUMNI SAY

Of the 14 former clients polled to date by Rehabs.com, a majority would recommend Eagleville Hospital to others seeking treatment. One trend in alumni feedback represented the program as busy but disorganized. Alumni also tended to identify staff as empathetic, citing staff in recovery as a strength. The five alumni polled more extensively on an array of program metrics generally appreciated the facility's staff and programming.

Family Participation: 4.4/5
Staff Experience and Training: 4.3/5
Counseling Options: 3.8/5

A minority of reviewers registered complaints about food or accommodations, while a majority indicated strong satisfaction with the facility's overall quality.

Cleanliness: 4.2/5
Exercise and Leisure: 3.6/5

Feedback for Eagleville Hospital on two other third-party review sites provided conflicting perspectives. All three alumni reviews on CiteHealth were critical, emphasizing poor accommodations conditions and unhelpful staff especially.[1] By contrast, a mix of 73 alumni, friends, family members, and staff contributed to a rating of 3.4 out of five stars on Google, with a trend toward highlighting the facility’s caring atmosphere and staff.[2]

One echoed Rehabs.com reviewer comments characterizing accommodations as adequate, but not luxurious. Alumni also noted the need for longer treatment terms, along with some concerns about the administration of detox services.

WHAT FRIENDS & FAMILY SAY

A solid majority (69 percent) of 13 loved ones polled by Rehabs.com also would recommend Eagleville Hospital. Overall, the nine loved ones polled on the matters offered favorable feedback for staff and the opportunities to be involved in treatment, though some cited overcrowding issues.

Staff Experience and Training: 3.9/5
Family Participation: 3.4/5

Loved ones provided mixed feedback on the facility’s capacity to address a diversity of needs. In representative reviews, one individual described “great programs of all sorts for any patient,” while another reported that Eagleville “didn’t address all issues.” Reviewers tended to characterize the program as effective, but not long enough.

Counseling Options: 3.2/5
Holistic Offerings: 2.4/5

Google reviews by loved ones supported alumni concerns about disorganization. On CiteHealth, family members cited overcrowding and problems with admission process.

WHAT STAFF SAY

The two staff members polled by Rehabs.com at the time of this writing provided generally favorable feedback for Eagleville Hospital. One awarded four and five stars apiece for staff experience and treatment for co-occurring disorders, but just two stars for exercise and leisure activities. They agreed that treatment plans were typically too short.

On Indeed, 43 former and current employees rated the facility 3.2 out of five stars on average.[3] They offered mixed perspectives on staff collaboration, some reporting understaffing. Several noted the effective training and strong opportunities for learning provided by Eagleville. In a representative review on Glassdoor, where 17 staffers provided similar feedback and 3.5 out of five stars on average, one employee wrote that there were “some staff and nurses that are burned out, but overall people try their best. Most people care about their patients and it shows.”[4]

FINANCING

According to the Eagleville Hospital website, the facility accepts major insurance plans, including Pennsylvania Medical Assistance and Medicare. Some clients are eligible for the facility’s financial assistance program.

CONCLUSION

In July 2019, as reported in the Philadelphia Business Journal and other local news outlets, Eagleville Hospital agreed to a $2.85 million settlement and related reviews and training in a civil suit. Allegations related to admission of clients to a higher level of detox treatment than medically necessary.

[1] https://citehealth.com/rehab-centers/pennsylvania/cities/eagleville/eagleville-hospital#reviews
[2] GoogleReviews
[3] https://www.indeed.com/cmp/Eagleville-Hospital/reviews
[4] https://www.glassdoor.com/Reviews/Eagleville-Hospital-Reviews-E122169.htm

Social Media Links
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30 Reviews

3.3/5
  • Accommodations & Amenities
    3.4/5
  • Treatment Effectiveness
    3.3/5
  • Meals & Nutrition
    3.2/5
Note

Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I worked there as a student nurse. The care was good.
  • Pat
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I was unsatisfied with the care as I was being treated for alcohol abuse/alcoholism, during my entire stay I never attended an AA meeting. All meetings in the area where I was were Narcotics Anonymous. Thank god I found AA upon discharge.
  • Sherry
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Separates male females, Good meetings, Has things to keep busy. Food stinks.Too many people in a room. Don't check enough to see people breaking rules
  • Rita
    • Accommodations
    • Meals and Nutrition
    Caring staff, not enough beds. Seems to be one of the better run facilities
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Good program
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    dual diagnosis and handling different types of problems other than drugs and alcohol, excellent facility they really helped me out
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Treatment in addiction was good but no WiFi useage. This is my #1 choice
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Effective but depression was an issue for me
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Organized, respectful, understanding, clean and easy admittance but unorganized, no free time. Eagleville was a rock for me at a disturbing time of my life. I continue to this day to use tools that I learned there.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Location and ease of admission was a strength but they didn't address all issues.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The facility's strengths are they have great programs of all sorts for any patient. The facility's weaknesses are they sometimes do not give enough encouragement to the patient on not giving up. I'd say all in all its a good treatment center. Really helped my loved one but wish he would have stayed longer.
  • t g d
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Eagleville hospital is a joke, its Horrible, I wouldn\'t send my dog there, patients that go there beware, go to white deer run, so think before going to eagleville. hospital
  • Natalie
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I went to eagleville last year for detox. Stayed 5 days felt like a lifetime. And left with a huge black and blue from them taking my blood. Staff treated me like I was an inmate in prison. It was hell. Save yourself a sign out and do NOT go there!!!!
  • lt
    One of my family members attended there and i visited him and the staff were horrible and rude, there were two nice nurses but everyone else were very rude. Not to mention the outside looks so nice but when you get inside it\'s dirty and disgusting. I would not recommend anyone to attend this place.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    It was helpful in all ways. It was a good facility if you need it.
  • Richard
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Do not go here, I relapsed after 9 months after I went to a faith based program. Instead of gonna back to that place I went to Florida. They keep you busy during the day but offer no aftercare program-- its one person on Craigslist looking for housing.
  • Kelly
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Overall, highly recommended to all seeking treatment. The counseling, cleanliness, safety and treatment programming were all excellent.
  • John
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I believe this facility is awesome and has great counselors that are ex addicts/alcoholics which in my opinion are better equipped to help other addicts and/or alcoholics. The counseling and 12-step introduction was excellent.
  • Natalie
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I never stayed there a close family member did and she hated it there! She signed her self out and went back to the drugs! The N/A meetings and the fact that it was open to the public was a benefit.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The facility could use improvement.
  • KLB
    • Accommodations
    • Meals and Nutrition
    It is worthwhile.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I worked as a Certified Peer Specialist with people who have substance abuse and mental illness. Overall, I would rate this facility a B- . They have qualified doctors and staff. The patients have many freedoms that most facility do not allow. It's a recovery oriented facility. However, the patient stays are too short.
  • Larry
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I've been in this industry for over ten years and have built three different types of facilities. This is by far the worst in terms of detox protocol especially for alcohol dependency or benzos... Guess what? Five years of heavy Benzo use gets you the same protocol as a user of five weeks.
  • David
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The facility includes staff members who are themselves in recovery, which can be a vitally important aspect to a client’s treatment. Overall I would say that Eagleville is a well-balanced treatment center. I would certainly recommend Eagleville to someone with drug/alcohol issues.
  • Anne K
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Case managers ... were wonderful in my daughter's discharge planning. [Staff member] especially was very knowledgable and empathetic. I have seen other facilities with posh surroundings, but posh surroundings do not get the job done. In speaking with my daughter she states the therapy was excellent and she has learned some valuable tools. She is just beginning her journey and she has a good start.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Overall program was excellent. Staff was exceptionally competent and very empathetic. Medical treatment was superb. For an institution, food was very delicious, courteously served, nutritious and generously supplied. I have been sober for 739 days-- it worked for me.
  • JD
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    This and many rehabs work if you stay long enough. We find this facility, like all rehabs, are expensive and don't treat addicts long enough. 90 days covered by insurance is the best way. It is big enough that you can get a bed.
  • JA
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    No 12 step mtg. Disgusting living conditions. 3 people to a room and personal belongings every where. Broken mirrors, dirt and mold everywhere. Not enough counseling or life solutions discussed. No after care. Women and men in the same unit and not enough supervision...They need to redo the entire facility for health and cleanliness. They need to form a treatment program to address the different addictions they treat. They need to keep women, men and juveniles separate. The need a better nutritional program (my friend gained 30 lbs in 3 weeks).
  • AR
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I would recommend to others because they rock!
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Worth the cost of stay....I'm still clean!