Eagleville Hospital Philosophy
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Areas of Specialization
Medical Detoxification, Dual Diagnosis/ Co-Occurring Disorders Treatment
Rehabs.com 360 Guide
ABOUT EAGLEVILLE HOSPITAL
Eagleville Hospital in the Philadelphia suburb of Eagleville, Pa., offers a continuum of care to adults struggling with substance use and co-occurring mental health disorders. This facility is among the just 9.2 percent (46 of 502) statewide to offer residential detox services. Short-term hospitalization and long-term residential treatment are trauma-informed and follow a biopsychosocial model and recovery-oriented system of care.
TREATMENT & ASSESSMENT
Clients admitted to Eagleville Hospital participate in physical and psychological exams. If needed, three to five days of medical detox services precede up to two weeks of hospitalization and/or an average of two to three weeks in residential care. Dual diagnosis treatment, which is available at just over half (50.8 percent) of Pennsylvania facilities, may last up to 90 days in residence.
All initial treatment programming utilizes motivational enhancement therapy. Other evidence-based practices include cognitive behavioral therapy (CBT) and the Stages of Change Model. Residents can expect to participate in individual and group therapy, educational sessions, 12-step programming, and various holistic activities, such as yoga, meditation, and art therapy. Anger management, GED prep, and parenting classes are also offered.
The treatment team at Eagleville Hospital includes psychiatrists, nurses, psychologists, master’s-level therapists, and certified peer specialists. The hospital is among the 20 percent of rehabs nationwide to be accredited by the Joint Commission.
ACCOMMODATIONS & AMENITIES
Set on 40 wooded acres in Montgomery County, Eagleville Hospital provides 305 beds. The campus became tobacco-free in 2019, and residents are not allowed the use of cell phones or other electronics. According to the facility’s website, residents have opportunities to tend plants in an on-site greenhouse. Scheduled visitation is available in conjunction with a required family seminar. Clients who have successfully completed treatment are invited to join the facility’s alumni association, Friends of Eagleville.
WHAT ALUMNI SAY
Of the 14 former clients polled to date by Rehabs.com, a majority would recommend Eagleville Hospital to others seeking treatment. One trend in alumni feedback represented the program as busy but disorganized. Alumni also tended to identify staff as empathetic, citing staff in recovery as a strength. The five alumni polled more extensively on an array of program metrics generally appreciated the facility's staff and programming.
Family Participation: 4.4/5
Staff Experience and Training: 4.3/5
Counseling Options: 3.8/5
A minority of reviewers registered complaints about food or accommodations, while a majority indicated strong satisfaction with the facility's overall quality.
Exercise and Leisure: 3.6/5
Feedback for Eagleville Hospital on two other third-party review sites provided conflicting perspectives. All three alumni reviews on CiteHealth were critical, emphasizing poor accommodations conditions and unhelpful staff especially. By contrast, a mix of 73 alumni, friends, family members, and staff contributed to a rating of 3.4 out of five stars on Google, with a trend toward highlighting the facility’s caring atmosphere and staff.
One echoed Rehabs.com reviewer comments characterizing accommodations as adequate, but not luxurious. Alumni also noted the need for longer treatment terms, along with some concerns about the administration of detox services.
WHAT FRIENDS & FAMILY SAY
A solid majority (69 percent) of 13 loved ones polled by Rehabs.com also would recommend Eagleville Hospital. Overall, the nine loved ones polled on the matters offered favorable feedback for staff and the opportunities to be involved in treatment, though some cited overcrowding issues.
Staff Experience and Training: 3.9/5
Family Participation: 3.4/5
Loved ones provided mixed feedback on the facility’s capacity to address a diversity of needs. In representative reviews, one individual described “great programs of all sorts for any patient,” while another reported that Eagleville “didn’t address all issues.” Reviewers tended to characterize the program as effective, but not long enough.
Counseling Options: 3.2/5
Holistic Offerings: 2.4/5
Google reviews by loved ones supported alumni concerns about disorganization. On CiteHealth, family members cited overcrowding and problems with admission process.
WHAT STAFF SAY
The two staff members polled by Rehabs.com at the time of this writing provided generally favorable feedback for Eagleville Hospital. One awarded four and five stars apiece for staff experience and treatment for co-occurring disorders, but just two stars for exercise and leisure activities. They agreed that treatment plans were typically too short.
On Indeed, 43 former and current employees rated the facility 3.2 out of five stars on average. They offered mixed perspectives on staff collaboration, some reporting understaffing. Several noted the effective training and strong opportunities for learning provided by Eagleville. In a representative review on Glassdoor, where 17 staffers provided similar feedback and 3.5 out of five stars on average, one employee wrote that there were “some staff and nurses that are burned out, but overall people try their best. Most people care about their patients and it shows.”
According to the Eagleville Hospital website, the facility accepts major insurance plans, including Pennsylvania Medical Assistance and Medicare. Some clients are eligible for the facility’s financial assistance program.
In July 2019, as reported in the Philadelphia Business Journal and other local news outlets, Eagleville Hospital agreed to a $2.85 million settlement and related reviews and training in a civil suit. Allegations related to admission of clients to a higher level of detox treatment than medically necessary.
Published on August 2019
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