Eastern Niagara Health System - Reflections Recovery Center

2600 William Street, Newfane, New York, 14108



Avg. score from 3 reviews


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About Eastern Niagara Health System - Reflections Recovery Center

Reviewed by Our Contributors


As part of Eastern Niagara Health System (ENHS), Reflections Recovery Center provides one of the state's 57 (6.8 percent) short-term, hospital-based inpatient programs for adults struggling with chemical dependency. The center is located at the Lockport Memorial Hospital, roughly 30 miles northeast of Buffalo. ENHS is a nonprofit corporation that operates two general hospital sites, the first of which opened in 1908.


The rehab center’s program is designed for intensive, individualized treatment for up to 28 days. Patients may begin treatment through self-referral, medical referral, or cooperation with the criminal justice system. A typical treatment plan involves educational sessions and one-on-one and group counseling.

While the facility’s website does not provide further detail on therapeutic modalities utilized, data collected by Rehabs.com from three loved ones of former clients reveals mixed opinions of the treatment received. Asked to rate the availability of a choice of counseling practices to fit an individual patient’s needs and preferences, two respondents selected four and five out of five stars and the third chose just one star.

Ratings were less contrasting for the effectiveness of treatment, which received four, five, and three stars. Two were prompted to assess other areas of treatment, including the availability of faith-based programming, and the staff’s ability to treat co-occurring mental health concerns along with chemical dependency. Their ratings were split between high and low, although they were closer together (with three and four stars) regarding the centrality of a 12-step model. One reviewer wrote, “Mental health counseling MUST be a main factor in treatment.”


The treatment team includes a physician and consulting psychiatrist and several counselors and therapists. The two loved ones asked to rate the level of staff training and experience awarded three and four stars. One wrote that “most (staff) were well trained,” and another reviewer described staff members as “very informative and knowledgable.”


The 20-bed unit is set on the Lockport general hospital campus and provides semi-private rooms with full bathroom facilities ensuite. The facility’s website references social programming without details. There is currently no other information provided by the facility regarding living arrangements or related offerings. However, Rehabs.com survey data reflects generally satisfied perspectives from three loved ones, indicated in ratings of three to five stars for meals, nutrition, cleanliness, and maintenance of the building.

A March 2017 Lockport Union-Sun & Journal article reported on ENHS plans to relocate Reflections Recovery Center less than 10 miles north to its Newfane hospital site. The move would allow for an increased number of patient beds and is proposed partly in response to increased opioid addiction in the region. The article also positively discussed the facility’s record of safety and notes that the center typically as a waitlist of more than a dozen individuals.


While Rehabs.com has yet to receive feedback from alumni of this facility to date, five Google reviewers provided an average rating of 3.4 out of five stars.[1] While L.D. wrote, "This is a fantastic place," another user noted that the facility wasn't clean, and drugs were still quite prevalent. "The staff is horrible and do nothing to help with recovery," one-star reviewer C.G. wrote.


In addition to the ratings of treatment, staff, and accommodations discussed above, the three loved ones polled by Rehabs.com offered similarly split reviews of the program’s opportunity for family involvement in the recovery process. There was greater agreement on the affordability of treatment, with the two individuals surveyed in that category both providing four-star ratings, and general dissatisfaction with treatment length. Citing facility weaknesses, D.D. wrote, "program is too short," and T.G. added, "Treatment needs to be longer than 30 days and patients need more tools to learn how cope with stressors."


The ENHS website lists more than a dozen accepted insurance plans, including Aetna, Blue Cross Blue Shield, United, Medicaid, and TRICARE. An application for financial aid is provided.

[1] GoogleReviews

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3 Reviews

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition

Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Counselors were always willing to speak with us even when they were not not daughters primary counselor. Staff was very informative and knowledgeable.
  • DD
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    28 days program is too short longer treatment time and a better transition into sober living they should not just be shut right out after 28 days
  • TG
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    In our county there is only 2-30 day facilities. Staff was friendly & most were well trained Need more options and more mental health counselling. Treatment needs to be longer than 30 days and patients need more tools to learn how cope with stressors. That is why longer treatment and mental health are so important. Treatment needs to be longer than 30 days and patients need more tools to learn how cope with stressors. Mental health counselling MUST be a main factor in treatment