FLACRA - Finger Lakes Addictions Counseling & Referral Agency Philosophy
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FLACRA - FINGER LAKES ADDICTIONS COUNSELING & REFERRAL AGENCY
Founded in 1973, Finger Lakes Addictions Counseling and Recovery Agency (FLACRA) is a private, nonprofit agency that provides a range of treatment services for adults and teens struggling with substance misuse. Located in Clifton Springs, about 30 miles east of Rochester, N.Y., the agency’s Addictions Crisis Center (ACC) offers medically supervised detoxification and stabilization.
Once discharged, clients may be referred to one of FLACRA’s outpatient programs, residential facilities, or supportive living apartments. According to a 2017 SAMHSA survey, outpatient detoxification programs are offered at nine percent of rehabs in New York State and residential detoxification programs are offered at 3.6 percent of rehabs in the state.
FLACRA also operates other rehab facilities in the Finger Lakes region, including in the towns of Penn Yann, Watkins Glen, and Newark. FLACRA's Mental Health Services (FMHS), located in Rochester, offers treatment for co-occurring disorders.
TREATMENT & ASSESSMENT
Upon intake, clients are evaluated to determine an appropriate level of care. Those who are admitted into the ACC typically stay for a brief period of withdrawal before being referred for residential services or transitional housing.
Maxwell Hall, the Clifton Springs location, provides group counseling, daily living activities, and vocational services. According to a 2017 SAMHSA study, 52.3 percent of treatment facilities in New York State offer employment counseling or training for clients.
Family involvement is highly encouraged at the community residence. After treatment, clients may transition into supportive living, a stepping stone towards independent living.
Additionally, FLACRA is one of 146 (17.3 percent) treatment facilities in New York State to offer a program specific to veterans. Veterans-only housing is also available.
Program graduates can join Friends of FLACRA, a program run by the nonprofit’s Alumni Association. Meetings provide ongoing encouragement, positive activities, and peer support, but individuals suspect of being under the influence may be suspended from the program.
According to the organization's website, FLACRA employs a staff of more than 250 program supervisors, substance abuse counselors, registered nurses, vocational and therapy aides, and administrative efforts.
ACCOMMODATIONS & AMENITIES
FLACRA operates two community residences: an 18-bed facility at Maxwell Hall in Ontario County and a 22-bed facility at Otte Hall in Wayne County. Residents in a residential neighborhood near parks, churches, and a hospital. The back of the properties are surrounded by dense trees with some walking paths and benches for relaxation. FLACRA's supportive living program has 42 apartments throughout the Finger Lakes Region.
WHAT ALUMNI SAY
The two alumni polled by Rehabs.com to date reported polarized feedback regarding the effectiveness and the quality of the program. “This facility helped change my life and helped get me on the right track,” one anonymous alum wrote. “They have enormous support systems.” However, this same reviewer felt that there were not enough staff members to support clientele. The other alum, D.D., gave the facility low ratings across all metrics evaluated, including counseling options and staff's level of experience and training. D.D. also cited a lack of staff support as well as ineffective counseling.
On Google, 27 individuals gave the organization an average rating of 3.6 out of five stars. While many alumni praised the breadth of services, others were critical of high staff turnovers and some staff. "They offer a full range of services. They have some really great people working there, and like any other business, not so great people," Sarah, a representative reviewer, wrote.
WHAT FRIENDS & FAMILY SAY
In general, survey responses from four loved ones showed that they mostly approved of the facility, citing good staff support and affordable treatment. The two metrics that consistently received low ratings from loved ones were the program's holistic offerings and exercise and leisure options.
In a representative review, loved one Brenda wrote, "Practical, good staff, nice area, free if you don't have insurance. It's a crisis center...some inappropriate behavior on premises, no exercise facilities. If you are looking for help...you can get it here...if you have no money you can still stay here."
FLACRA offers affordable treatment that is covered by Medicaid and most major health insurance plans. FLACRA’s webpage maintains that no client will be denied service because of inability to pay.
In 2018, FLACRA played a role in helping Ontario County Drug Court receive a financial boost with a federal multi-year grant awarded to the county by SAMHSA. FLACRA will help to facilitate services for drug court. According to the article in the Daily Messenger, the grant includes $1.89 million in funds over a five-year period.
Published on December 2018
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