Focus Treatment Centers in Chattanooga, TN

Overall Rating

(4.4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
7249 Shallowford Road
Chattanooga TN 37421

Focus Treatment Centers Philosophy

Focus Treatment Centers offer compassionate, comprehensive and affordable treatment and advocacy for adults struggling with substance use and eating disorders. Our therapeutic and philosophical framework utilizes Acceptance and Commitment Therapy (ACT) to support our patients in achieving long-lasting behavior changes based on acceptance and mindfulness practices. We also engage our patients in intensive shame reduction and self-compassion work as well as trauma therapy grounded in attachment theory and movement therapy.

Areas of Specialization

  • Individualized Treatment
    Some facilities have an addiction treatment protocol that all patients or clients are expected to follow, while others customize or individualize treatment based on a person’s unique needs and circumstances. Factors that may affect treatment decisions include age, lifestyle, medical conditions, type of drug, religious beliefs, etc.

  • Aftercare Support
    Addiction recovery does not end with discharge after completing a rehab program. Facilities that offer aftercare planning and/or support work with patients to ensure sustainable recovery by helping to plan and make arrangements for transitional or sober living, help with housing, vocational counseling, etc.

Facility Highlights

Monthly intensive family programming and weekly family therapy

Weekly therapuetic outings

Daily 12-step meetings

Meet the Staff

Susan Kerr, RN

Executive Director

Photo of Susan Kerr, RN

She earned her Nursing Degrees at Erlanger Nursing School in 1985 and the University of Tennessee at Chattanooga in 1989. She is a seasoned behavioral health professional who brings a broad range of management, program development and clinical expertise to her current position of Executive Director.

Gail Gnade, Ph.D

Clinical Director

Photo of Gail Gnade, Ph.D

Dr. Gail Gnade has been a Clinical Psychologist in the state of Tennessee since 1993. She is a graduate of Fuller Theological Seminary with Ph.D. in Clinical Psychology and a Master’s Degree in Theology. Dr. Gnade specialities include Depression, Mood Disorders, Anxiety, Obsessive Compulsive Disorder, Eating disorders of all types, Addictions including Sexual/Pornography and Personality Disorders.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT FOCUS TREATMENT CENTERS

Focus Treatment Centers, also known as Focus Integrative Centers, offer comprehensive residential and outpatient-based treatment programs for adults struggling with substance misuse, a dual diagnosis, and eating disorders. The organization operates two Tennessee locations in Chattanooga and Knoxville. Medical detoxification is available on-site.

TREATMENT & ASSESSMENT

The facility offers a continuum of care for substance abuse recovery. Clients in the residential treatment program generally stay for 28 days. If necessary, the medical detoxification process generally lasts between four and 10 days, and the facility utilizes medications to minimize the discomfort of withdrawal. The facility is also one of only 27 (11.9 percent) treatment facilities in Tennessee to offer on-site medically-monitored detox,

During residential care, clients are exposed to the 12-step model of recovery. In addition, Focus Treatment Centers offers a therapeutic framework that includes acceptance and commitment therapy (ACT), life skills training based on dialectical behavior therapy (DBT), and intensive relapse prevention counseling. Clients struggling with an eating disorder also receive nutritional counseling, shame-resilience training, and trauma-focused counseling.

Additionally, treatment programming includes expressive therapies such as art therapy and gentle yoga. Focus Treatment Centers also offers partial hospitalization program (PHP) and an intensive outpatient program (IOP). These outpatient-based programs may be utilized as stand-alone programs or as "step-down" aftercare measures after residential care.

STAFF CREDENTIALS

The professional treatment staff of Focus Treatment Centers is comprised of doctors, psychotherapists, nurses, and a dietitian. Focus Treatment Centers is one of only 66 (29.1 percent) of treatment facilities in Tennessee to be accredited by the Joint Commission. The facility also maintains the Joint Commission’s Gold Seal of Approval.

ACCOMMODATIONS & AMENITIES

Located among the beautiful Blue Ridge Mountains, patients in the residential treatment program stay in semi-private rooms. They also have the opportunity to visit the local YMCA three times a week and go on weekly social outings to the movies, theaters, and parks. Overall, the nine individuals polled on the matter by Rehabs.com to date approved of the upkeep of the facility.

Facility's Cleanliness and Upkeep: 4.4/5

WHAT ALUMNI SAY

The 13 alumni polled by Rehabs.com to date provided generally positive reviews of Focus Treatment Centers. In particular, alumni praised the its holistic offerings, family participation, and the staff's experience and training, among many other aspects.

Holistic Offerings: 4.6/5
Family Participation: 4.5/5
Staff's Level of Experience and Training: 4.1/5

“I went there a broken man who could no longer function in life as a responsible adult and they completely gave me the tools to get back to my core values,” alum Gerald wrote. Isolated criticism included "not enough free time,” "expensive," and that the program was "not long enough."

Feedback from alumni on secondary review sites was also generally positive. On Google, three individuals all gave the facility perfect five-star ratings.[1] "This facility and staff are exceptional!" Margo, a representative reviewer, wrote. On Facebook, the facility received an average rating of 4.9 out of five stars based on 29 reviews.[2] Focus Treatment Centers' staff may manage reviews on the facility’s official Facebook page.

WHAT FRIENDS & FAMILY SAY

The sole loved one polled by Rehabs.com as of this date gave Focus Treatment Centers a mixed review that skewed negative. In particular, she "found certain things unprofessional" such as the staff, which she felt "just wanted to do as little as possible to help." The facility received a single one-star review from a loved one on Yelp.[3]

WHAT STAFF SAY

The sole staff member polled by Rehabs.com at the time of this writing gave an overall positive review, highlighting the facility's meals and nutrition, as well as the amount of family participation, in particular. Though they gave four out of five stars for the facility’s affordability, the anonymous staff member wrote “Not affordable for someone w/ no insurance or state-funded insurance.” They also gave low ratings for counseling options, exercise options, and its holistic offerings. On Google, the sole staff member gave the facility five out of five stars.

FINANCING

Focus Treatment Centers works with most major insurance providers, according to its website, and provides another financing option for clients who need it. Individuals polled by Rehabs.com on the matter felt the facility was overall affordable.

Affordability: 3.7/5

[1] GoogleReviews
[2] https://www.facebook.com/pg/FocusTreatment/reviews/?ref=page_internal
[3] https://www.yelp.com/biz/focus-treatment-centers-chattanooga-2

Published on May 2018

User Reviews

Review this Center

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
This review is for substance abuse only. It’s long but I feel has information important if considering this Chattanooga facility for treatment. Focus Treatment Center supplies the tools needed for the drug/alcohol individual to manage their addiction. There are areas where Focus can, and should, work to improve the patient experience. This review is for May to June 2018. I will only mention one staff member. His job performance and attitude is poor. He is a tech and repeatedly demeaned patients and acted entitled in his position as well was extremely lax at his duties. Examples include 1. Did not check patient vitals first thing in the morning as he is supposed to. One patient in detox was woken up early in the morning by himh playing guitar in the commons area. When asked why he hadn’t checked vitals he said he didn’t feel like it. The same occurred the next morning. When asked by a detox patient to check vitals he said, “ok. I’ll check.” Patients BP was 177/80…obviously high. Patients in detox are to be monitored. His lack of doing so could have led to serious withdrawal complications. His inaction is a patient safety issue. 2. Coffee was available but he would refuse to go get Splenda for tea when he was asked. 3. He told one patient he had permission to go behind the nurse’s station and get his cigarettes where they are locked up. Patients aren’t supposed to be behind the nurse’s station. He then reprimanded the patient in front of others when he did, like it was a funny joke, which was very demeaning to the patient. 4. He displayed inappropriate attention toward one young female patient. He would play his guitar to her. 5. He was observed sleeping on the couch more than once at 5:30 in the morning 6. Where was supervision during these incidents? Lack of supervision and oversight also needs to be addressed. Items brought for patient might be rejected one day by staff but accepted another day by separate staff members. Items such as shampoo and lotion were rejected specifically for having the word alcohol as an ingredient. I had to finally print a list from the Focus website to prove cetyl, stearyl, isostearyl, biphenyl alcohol are allowed. Staff appeared to have lack knowledge and understanding of requirements. I recommend posting facility rules where both staff and patients can see and understand them. Smokers were outside late at night after 11 pm making a considerable amount of noise. On at least two occasions smokers tried to get nonsmokers to take a cigarette or e-cigarettes. Counselors teach about the danger of swapping one addiction for another. Apparently some patients swap their drug/alcohol addiction to cigarettes. Focus, while treating one addiction, is promoting another. At least 3 patients started smoking while there during this 28 day period. Patients are transported to offsite NA/AA meetings, which are held in areas known to be unsafe. Patients are told they are required to go. When questioned about an unsafe location a staff member said nothing has happened ‘yet.’ Patients concerned that bringing issues up could lead to retaliation by staff. Staff Culture problem could exist. Food is similar to what you get at a hospital cafeteria. For the cost of the treatment facility I expected the food to be higher quality. Patients are expected to clean their own rooms and bathrooms. Baseboards and bathroom floors were dirty and carpet not vacuumed. After cleaning the bathroom floor with a towel it was black. Not sure what the function of the housekeeping department is. There is no excuse for unsanitary and unhygienic conditions. One counselor has approximately one year of experience. Inexperience showed during counseling sessions although no fault of the counselor. Better oversight and mentoring by experienced counselors would be appropriate. Family and patients are encouraged to attend a three day (Friday-Sunday) Families in Focus program. Cost is $100 per person in advance. Personal opinion is the program is not worth the time or money. Treatment at Focus is expensive. Without insurance it would be extremely difficult. Our insurance was billed: - $24,000.00 for the 28 day treatment program - $4800.00 for detox - $1500.00 for three days of Partial Hospital Psychiatric (PHP). Focus also encourages 20 sessions after treatment called an Intensive Outpatient Program (IOP). The cost for each session is $150.00. An option is go to Narcotics or Alcoholics Anonymous meetings. They are very beneficial and are free. In closing Focus supplies tools to help addiction but must be applied after leaving treatment in order to be successful. Patients entering treatment are stressed physically and mentally and improving the items noted above will make an already difficult time much easier to succeed.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Nice place and good techs and counselors. I am coming up on one year clean. It’s a good thing I have money and good insurance or I wouldn’t have gotten such great care. While trying to help another addict I was told it was going to cost 17k! Most of the amount was due up front. Are you kidding me?! But when I was in there they would make different deals with different patients in order to make them stay. I didn’t get a deal. So they need to change their mission to we can help you but only if you have the money. Truly sad!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
This is for the eating disorder side of Focus. As someone who has suffered with eating disorders for many years, I was hopeful when the they asked me my food preferences as well as anything I was not willing to eat. However, when the food I told her I didn't like or want was placed in front of me on a daily basis as a way to "challenge" my eating disorder, I felt like I was in hell. If just eating a twinkie or a bowl of ice cream was the solution to my problem, I would have just gone to Dairy Queen instead of rehab. Overall staff seems uninformed and lacks compassion. No one seemed to want to take the time to explain why or what we were doing. Lots of time spent sitting around doing nothing. Not the place to go if you have an eating disorder.

Was nice place, nice people. But for the money what a scam.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I found Focus to be an excellent rehabilitation facility in every way. The admissions personnel, the nursing staff, the yoga teachers, the kitchen crew and the therapists all did a great job in their respective areas. There were two that I especially enjoyed talking with regarding my situation. (and they know who they are). I highly recommend and have recommended Focus to those in need of treatment, for any type of addiction and will continue to do so. Thanks for the help.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
We only want the best for our loved ones that is why we choose focus for my fiancé . Now after him being in the program and myself participating in family therapy all I can do is have faith and hope for the best at this point very disappointed alot of the staff I found rude if not rude just wanted to do as little as possible to help. Also I found certain things unprofessional we were told that in order to focus fully on recovery men and women were monitored or keep separated except for group sessions. Even smoke breaks were separated. They fail to mention after hours such as after midnight smoking is allowed basically most of the night so if people are alowed to stay up half the night outside smoking unsupervised how can they focus on daytime sessions and group ? Another thing I found very unprofessional is women techs are allowed in mens rooms alone? Now I know when I go to a doctor if it is male tech a female tech always has to be in the room with the male tech the entire time. I also observed during open group women and men that were in stay patients sitting together even sitting almost on top of each other or at each others feet sitting between the opposite sex legs flirting joking and just having themselves a great time this included some women techs also . When there was a roomega full of empty chairs to sit in. Not only was that very disturbing but I was told I would get a update call on my fiance progress and well being within 3 days of his stay. I never received a call so when his counselor finally did call almost 2 weeks later to set up a family session I asked how he was doing ? I was told he would have to be there 5 days before getting a phone call. I myself had to inform his counselor he had already been there 2 weeks and he and I had already spoken several times. I was wanting to know from her how he was doing she had no knowledge of his case it seemed and very unorganized. Later my fiancé told me she didn't even know his name called him Fred in group. Later that same day the counselor called me to reschedule the family session appointment she made us because she had double booked our appointment on top of another family session. At that time I put a phone call into upper management as I was concerned that he wasn't getting proper treatment or attention he should be getting . After my complaint I was assured it would be taken care of even though it was taken care for the amount of money you are spending for treatment you would not think I would have had to put a call into upper management to make sure he was being cared for. In my opinion the staff needs to be reviewed and also standard procedures and conduct need to be reviewed with the staff .

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Good counselors, clean, comfortable amenities, good food, and friendly staff. Very knowledgeable staff in treating chemical dependency and eating disorders. I went through the program at Focus several years ago and have maintained sobriety from all chemical use since then. My journey in recovery began there and my life is amazing today. I have a career, a family, and most important a relationship with God today. The program introduced me to 12 step recovery which in turn changed my life. I am forever grateful to the caring, loving staff at Focus Healthcare for teaching me what I needed to know to begin to navigate this journey in recovery.

  • Treatment Effectiveness
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  • Meals & Nutrition
Facility was great!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
The connection with families in treatment, follow-up counseling, alumni activities, and strong emphasis on 12 step. Could use more outside activities and facilities. What they teach you definitely works. I think even more testimony from successful people who have been through treatment would help those in doubt in treatment and those considering treatment.

  • Treatment Effectiveness
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  • Meals & Nutrition
Experienced staff, classy building. Great food! One weakness was that it was expensive! I had tried other treatment centers, churches and going cold turkey. None of these worked for me

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Therapist, counslers and the Chef were great. Poor techs, facility was hardly clean. Furniture and tv where outdated. Hardly any outdoor time. The counslers are top notch. Most of the classes where useless. Facilities are outdated. The techs are very rude. Nurses where very nice. The food is wonderful.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
the staff is really caring high cost for the treatment great healthy meals

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: Whole-person care; a lot of staff are in recovery; food is excellent; someone always answers the phone; counselors are awesome; staff all get along; monthly family program. Weaknesses: Not affordable for someone w/ no insurance or state-funded insurance; a lot of micromanaging. Focus offers comprehensive treatment for dual diagnosis patients.

  • Treatment Effectiveness
  • Accommodations & Amenities
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Strengths: Knowledgeable friendly. Weaknesses: Not long enough. I would definitely recommend this facility.

  • Treatment Effectiveness
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  • Meals & Nutrition
Real experience from counsel was a strength of the facility. However, there was there was not enough free times. I went there a broken man who could no longer function in life as a responsible adult and they completely gave me the tools to get back to my core values.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Had the program I was looking for.

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