Frontier Health - Magnolia Ridge Alcohol & Drug Treatment Philosophy
Frontier Health - Magnolia Ridge is a 19-bed alcohol and drug detoxification and residential treatment center specializing in treating addiction and co-occurring mental health and behavior disorders for adults 18 and older. Clients are treated with a traditional course of individual, group and family counseling, supplemented with intervention and medication, when appropriate.
Areas of Specialization
Dual Diagnosis/ Co-Occurring Disorders Treatment
These two terms describe a person who is not only addicted to drugs or alcohol, but also has a mental or emotional illness, such as depression, anxiety, bipolar disorder, etc. Facilities that treat patients with dual-diagnosis or co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.
Addiction recovery does not end with discharge after completing a rehab program. Facilities that offer aftercare planning and/or support work with patients to ensure sustainable recovery by helping to plan and make arrangements for transitional or sober living, help with housing, vocational counseling, etc.
Meet the Staff
Teresa Kidd, Ph.D.
President & CEO
Teresa Kidd, Ph.D., joined Frontier Health in 1982. She was most recently Senior Vice President of Tennessee Outpatient Services and is licensed psychologist with more than 30 years experience. She received her Ph.D. from the University of Tennessee, Knoxville. She is chair of the Greene County Health Council, a member of the Northeast Tennessee Regional Health Council, and is a member of the Tennessee Association of Mental Health Organizations Quality Assurance and Compliance Committee.
Randall E. Jessee, Ph.D
Director of Specialty Services
Randall E. Jessee, Ph.D., spent more than 34 years at the forefront of developing, providing and ensuring people have crisis, substance addiction, prevention, and mental health services in Tennessee and Virginia, and through leadership of a multi-state organization that includes Kentucky, Ohio and West Virginia, working to develop a concerted effort of agencies and institutions to address the threat substance abuse presents to public safety, economic well-being, and quality of life. He is also chair of the Tennessee Co-Occurring Disorders Collaborative and chair of the Tennessee Department of Mental Health Licensure Review Panel.
As a pioneer and champion of co-occurring and crisis services, Dr. Jessee is Senior Vice President of Frontier Health’s Specialty Services including Magnolia Ridge Detoxification and Residential A&D Treatment Center and Willow Ridge Women’s Residential A&D Treatment Center; 24/7 Mobile Crisis Response; the Crisis Stabilization Unit; Community Justice and Recovery Court Programs; the CALM Walk-In Center Respite Services; SAFE House Domestic Violence Shelter; and HOPE for Tennessee’s HIV/AID prevention program.
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ABOUT FRONTIER HEALTH - MAGNOLIA RIDGE ALCOHOL & DRUG TREATMENT
Part of the Tennessee-based behavioral health provider Frontier Health, Magnolia Ridge offers residential treatment for adults age 18 and over struggling with substance abuse issues. The facility is located in Johnson City, a small city in the northeast corner of the state. Magnolia Ridge’s residential program is for both men and women and on-site detoxification is available. Additionally, the facility is equipped to care for those struggling with co-occurring mental health disorders.
TREATMENT & ASSESSMENT
Upon admission, clients undergo a comprehensive substance abuse and mental health evaluation. From there, counselors work with each participant to develop a customized care plan.
Magnolia Ridge’s treatment program is informed by evidence-based, best practice guidelines and the American Society of Addiction Medicine’s evaluation criteria. Residents participate in a mix of individual counseling, group therapy, cognitive behavioral therapy (CBT), 12-step work, educational programming, and family therapy.
The length of stay is based upon the client’s individual needs. Magnolia Ridge does offer aftercare services, and post-treatment, staff provide each client with referrals for ongoing counseling, sober living support, and other services.
Magnolia Ridge reports a staff-to-client ratio of 1:4. The facility employs an on-call physician, licensed medical and treatment professionals, and guest speakers as part of the program’s educational component.
ACCOMMODATIONS & AMENITIES
Magnolia Ridge is in a residential neighborhood in a mountainous area of Tennessee. The tobacco-free residence houses up to 19 clients at a time. During their stay, clients have access to gym facilities and exercise classes.
Alumni surveyed by Rehabs.com gave the facility’s accommodations, food, and cleanliness above average ratings. The few complaints about the residence addressed the no-smoking policy, and one alum felt that the food could have been better.
WHAT ALUMNI SAY
Most of the five alumni surveyed by Rehabs.com shared positive experiences, giving specific praise to the Magnolia Ridge staff. The three alumni who were polled on additional metrics gave ratings of four and five out of five stars for family participation, cleanliness, affordability, and the staff’s level of training and experience. Lukewarm ratings were given to the opportunities for exercise and leisure (3.6 stars), connectivity (3.3 stars), and counseling options (3.3 stars). Although holistic offerings were a sole weakness, receiving just 1.6 out of five stars, the three alumni polled to date gave ratings of four and five stars when asked if they would recommend treatment at Magnolia Ridge.
One alum, Tracey, described the treatment team as “wonderful” and “so helpful.” Another, Holly, wrote: “This program and the counselors and staff saved my life.” Multiple alumni praised the level of family involvement and expressed gratitude for the introduction to the local Alcoholics Anonymous (AA) / Narcotics Anonymous (NA) community.
More critical commentary focused on the need for additional resources, including staff and exercise options. Jeremiah felt that Magnolia Ridge was “not big enough for the city” and added: “Waiting list is way to long to get in. Need more physical activities for patients.” An anonymous five-star reviewer agreed with this concern, writing: “Good counseling but not enough exercise.” Another reviewer wrote that it was "very supportive" but echoed that there is "not enough staff."
WHAT FRIENDS & FAMILY SAY
Like alumni, loved ones found the Magnolia Ridge staff and programming to be highly effective. With a few exceptions, friends and family provided four- and five-star ratings for the quality of their loved ones’ treatment. "We brought our daughter in completely terrified for her. We could not have asked for a kinder more informative staff," T.F. wrote in a representative review. Overall, when asked if they would recommend the facility, loved ones gave an average rating of 4.3 out of five stars.
B.J.S. noted the extra attention given to family engagement, writing: “They went out of their way to be good to us , answer any questions we had.” While Gina wished the facility offered faith-based treatment options, she commended the “strong counseling and nursing staff.”
Negative reviews were scarce, but Rhonda gave Magnolia Ridge a one- out of five-star review and wrote to Rehabs.com that Magnolia Ridge was a “terrible place.” Chrystal, the cousin of a client, also submitted a one-star review. She provided no details about her family member’s experience, but wrote: “It was unsuccessful treatment. My cousin is no longer with us.”
There's currently no specific information available on pricing via the facility's website. Magnolia Ridge accepts both public and private insurance. Additionally, they offer sliding scale fees for uninsured individuals who have limited or no funds to pay for services.
Published on November 2017
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