Gateway Foundation -Chicago Alcohol & Drug Treatment Center in Chicago, IL

Overall Rating

(4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3828 W. Taylor St.
Chicago IL 60624

Gateway Foundation -Chicago Alcohol & Drug Treatment Center Philosophy

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Areas of Specialization

Residential Young Men’s Bridge Program, Intensive Outpatient Drug and Alcohol Treatment

Facility Highlights

Group Therapy
Day Treatment
Family Counseling

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT GATEWAY FOUNDATION – CHICAGO WEST

Gateway Foundation’s Chicago West facility, which is located four miles from downtown, is one of 10 treatment centers run by the Illinois-based alcohol and drug treatment provider. Services include residential and day treatment programs for adults and adolescents struggling with substance abuse and co-occurring mental health disorders. Although medically assisted treatment is available, the facility’s website notes that individuals with severe withdrawal symptoms may require hospitalization.

TREATMENT & ASSESSMENT

Gateway prides itself on its evidence-based, multidisciplinary approach to treatment. In concrete terms, the individualized treatment plans combine group and family counseling, while incorporating education about addiction. Individual therapy has a particular focus on healing trauma, preventative education, and recognizing relapse. Round-the-clock medical assistance is available, including the use of Suboxone and Vivitrol among other options for treating alcohol addiction.

All clients receive a free consultation and assessment prior to intake to determine the appropriate level of care. The Chicago West facility offers gender-specific residential programs for adult men and women, as well as teens. Length of stay is determined based off the client’s needs, but most attend for about two to four weeks.

Outpatient care is also available for those who cannot afford to interrupt their lives. Loved ones are encouraged to attend weekly family sessions and counseling. All options include educational groups, individual counseling, recreational activities and team building, 12-step and mindfulness education, and recovery planning for relapse prevention.

There is also a residential program specifically for young men between ages 18 and 20 called the Bridge Program in Lake Villa, about 50 miles north of Chicago.

Individuals coming out of residential care are offered several aftercare options. Clients can continue with weekly therapy sessions or participate in a Day Treatment Program. Gateway also hosts monthly alumni group meetings. Chicago has separate meetings for adults and teens.

STAFF CREDENTIALS

The treatment team includes psychiatrists, certified alcohol and drug counselors, licensed professional counselors, and licensed clinical social workers, as well as a 24-hour medical staff.

ACCOMMODATIONS & AMENITIES

The Chicago West facility is just off I-290 and easily accessible by public transportation. Residents engage in regular fitness activities such as Pilates, basketball, and other sports.

WHAT ALUMNI SAY

Rehabs.com has received over a dozen reviews from former clients. Most alumni gave Chicago West positive feedback regarding treatment effectiveness and counseling. When asked how likely they would be to recommend treatment at this facility, nine alumni gave three-, four-, or five-star ratings averaging 4.2 out of five stars.

Eileen told Rehabs.com that the program saved her life, and that she especially appreciated the facility’s “multi-faceted approach.” Jessica agreed, telling Rehabs.com: “I was in there and didn’t want to leave they helped me work out more than just my addiction and I have been clean ever since!”

Alum H.L. gave five-star ratings for treatment effectiveness, accommodations, and cleanliness and wrote: “They were real about the different outcomes if treatment wasn’t obeyed.”

Another reviewer, who wished to remain anonymous, reported a mostly positive experience but expressed disdain for the ease of contacting family and wrote: “If there were too many people in line for the phone you didn’t make the call.” Alumni generally agreed; the nine alumni polled to date gave the facility's connectivity/visitor policy the lowest rating of all metrics evaluated: 2.6 out of five stars.

In terms of criticism, several former clients noted that the staff-to-client ratio could use improvement, and that the program lacked sufficient holistic options. A lack of fun activities in general was a common complaint even from those who reported an otherwise positive experience. In fact, the nine alumni polled to date gave holistic treatment offerings an average rating of 2.78 out of five stars, and exercise and leisure provisions received 3.4 out of five stars.

WHAT FRIENDS & FAMILY SAY

Feedback from family and friends was also mostly positive, particularly when it came to amenities and staff. However, several loved ones were not pleased with the cost of care and some complained that their loved ones didn’t receive enough treatment. Altogether, 10 loved ones have offered feedback giving an average rating of 4.2 out of five stars for treatment effectiveness.

The eight loved ones polled on metrics such as counseling options and the staff's level of training and experience offered average ratings of 4.1 and 4.25 out of five stars, respectively. One loved one wrote to Rehabs.com that “The staff was always there if & when we needed a question answered and they gave their 100% interest.” Similarly, another anonymous loved one, who referred to the counselors as “knowledgeable and compassionate,” felt that the facility dropped the ball when it came to transitional services and aftercare. “Not much help in transitioning back into your home life or job,” the reviewer claimed. “My friend felt very nervous and scared about transitioning back into her job and home life. The counsellors should have given her more option an/or suggestions.”

Another anonymous loved one who enjoyed attending groups told Rehabs.com: “I felt comfortable there and I would highly suggest this plan to anyone else…they made me feel like I wasn't crazy and they were caring and understanding.”

Overall, the eight alumni polled on additional ratings offered the lowest averages for holistic treatment offerings and exercise and leisure provisions, with 3.25 and 3.75 out of five stars, respectively.

WHAT STAFF SAY

To date, the only staffer to leave a review for Chicago Alcohol & Drug Treatment Center to Rehabs.com was T.O., who called Gateway “a wonderful place to work,” and told Rehabs.com that the facility “offers a strong employee roster of licensed professionals who are also in recovery themselves.”

FINANCING

Gateway accepts most private insurance plans, and Medicaid for some treatment services. State funding via the Illinois Department of Human Services is also available to those who qualify.

Published on August 2017

User Reviews

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They helped me accomplish my goal comfortably. Offered continued support. Activities and food were not all that great Try to spend most of your time with other patients who were admitted for the same reasons as you. It will make your stay much more enjoyable.

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The training of the staff and cleanliness of the place were great. Not a long enough treatment My loved one relapsed due to not being away from drugs long enough.

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Good people that work there and connect with the patients. The price may sometimes be a lot depending on your situation but they still have programs that help with that. It is effective, use good techniques and has more strengths that out weight the weaknesses. Sometimes looks somewhat dirty or some of the good workers arent there. It helped my loved one surpass his problem and he could again be with his family which is one of the best things that can happen in these situations. Dont be scared and just try this facility as it was really helpful and most likely saved the LIFE of a loved one.

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Gateway is an OK place for the right people.

Gateway is not in tune with the way it was meant to operate 30 years ago or 5 years ago. Will probably never be the same........SAD

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Strengths: Understanding, cooperation, and honesty. A little expenses. For the most part they did an above average job.

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Strengths: Staff Atmosphere. Weaknesses: Holistic services. I would recommend this facility.

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some of the counselors were great and the food was great, but too many rules really and not enough enjoyable activities. Overall it was ok... a lot of tensions and not enough counselors available in a crisis it should have been more relaxed

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An overall good facility.

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knowledgeable and compassionate counsellers but not much help in transitioning back into your home life or job. My friend felt very nervous and scared about transitioning back into her job and home life. The counsellors should have given her more option an/or suggestions

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Great staff but unable to stay connected with the outside world. Great counseling staff and accomodations.

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CLEAN, LOVELY ENVIRONMENT. THE STAFF WAS WELL TRAINED AND KNEW THEIR JOB. THEY HAD WONDERFUL AMENITIES AND FAIR TREATMENT. THE PRICE COULD BE A LITTLE LOWER AND MORE FINANCIAL AID SHOULD BE USED TO HELP. ITS A GOOD PLACE TO GET THE HELP YOU NEED IF YOU HAVE SOME KIND OF SUBSTANCE OR MENTAL ISSUES. THE DOCTORS AND STAFF ARE REALLY SUPPORTIVE AND CONCERNED

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location financial options were good, but too strict phone policies, need more staff. i found a couple of the counselors very rude, some food beverage restrictions seems exessive, same for the chance to contact family if there where too many people in line for the phone you didn't make the call being able to reach a counselor when neede

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The staff was always there if & when we needed a question answered and they gave their 100% interest.

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I felt comfortable there and I would highly suggest this plan to anyone else..they made me feel like I wasn't crazy and they were caring and understanding.. the patients too. I loved the grouped. However, they were not up to date with technology.

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The staff at Gateway West taught me how to live a clean and sober life after 39 years of alcoholism/addiction. Their multi-faceted approach encompasses a variety of ways to assist in rehabilitation. I am grateful to have had the opportunity to attend Gateway. You all literally saved my life.

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It was an overall good facility.

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Very good on helping u be and stay sober. I absolutely loved gateway west in Chicago Illinois. I was in there and didn't want to leave. They helped me work out more than just my addiction and I have been clean ever since! They care and love their job and want nothing but the best for you. I highly recommend gateway west Chicago Illinois.

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5 years later and I'm still clean. They didn't pressure... they guided and cared. There were aftercare options as well. However, there were too many patients with the amount of staff.

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Overall a really positive experience. The nurses were very attentive.

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The staff were friendly, peaceful and motivating. The food, cost and activities could have been improved.

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Strong and friendly staff but the facility can be boring and at a slow pace.

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Would recommend this place.

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Gateway is a wonderful place to work, it does not just care about how many beds are filled as many residential tx centers are these days. been on both sides of the coin, as in recovery and in the profession. Been on both sides of the coin, as in recovery and in the profession, Gateway offers a strong employee roster of liscensed professionals who are also in recovery themselves

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It was great! They were real about the difference outcomes if treatment wasn't obeyed. Put it in nut shell , they gave me the tools to work with so I can stay sober.

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