Greenhouse Treatment Center
Location
Facility Center Details
Amenities available at this treatment center.- Outpatient Services
- Detox Services
- Dual-Diagnosis Treatment
- Residential Treatment
- Intensive Outpatient Services
Treatment Center Settings
Environmental features at this treatment center.- Luxury
- Private/Secluded
About Greenhouse Treatment Center
At Greenhouse, we serve the greater Dallas area and beyond. We know firsthand that one size does not fit all when it comes to addiction treatment. Every person’s journey to recovery is unique. That’s why we offer individualized treatment plans and many levels of care, from inpatient medical detox where—where you can detox from any substances on which you’re physically dependent, in a safe and medically monitored environment—all the way to outpatient therapy. Based on your progress in treatment, you may adjust your plan as needed, moving between levels of care as necessary to ensure you’re getting the most out of your time at Greenhouse. Recovery from drug and alcohol addiction involves much more than detox. It requires new ways of thinking and new coping skills. Our program includes numerous proven therapies to help you delve into the reasons behind your substance use, adjust harmful beliefs, uncover your motivations for getting sober, and learn new ways to cope that don’t involve substances. Our program also includes many expressive, recreational, and holistic therapies to introduce you to healthy ways to alleviate anxiety and help you learn to live a fulfilling life without drugs and alcohol. Your first step in your recovery journey is one of the most important steps you can take in your life. We make it easy to say yes to getting help by offering a range of features and amenities that will make your time in treatment comfortable, to help you heal your body (for example with chef-prepared balanced meals), and to allow you to focus entirely on what is most important: your recovery. Our wide range of features and benefits includes yoga classes, an indoor heated pool, a nutritionist, a meditation garden, biosound therapy, onsite massage and acupuncture available onsite for an additional fee, and more.
Family Program
Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction is a family disease that impacts the entire family unit in significant ways. Just as family members can be affected a loved one’s addiction, they can also play a big role in their recovery by understanding and embracing the lifestyle changes that are required to sustain recovery.
Individualized Treatment
Some facilities have an addiction treatment protocol that all patients or clients are expected to follow, while others customize or individualize treatment based on a person’s unique needs and circumstances. Factors that may affect treatment decisions include age, lifestyle, medical conditions, type of drugs abused, etc.
Medical Detoxification
Drugs and alcohol have widespread effects on the body, and many substances are associated with physical dependence, which means the body comes to need the drug simply to function as normal. Without the drug, the body will go into withdrawal. The term “medical detoxification” means that trained and licensed medical professionals onsite to monitor your vital signs and provide medical care to protect your physical and psychological health as during the acute withdrawal process.
Co-occurring Disorder Treatment
Co-occurring disorders (formerly called “dual diagnosis,”) refers to the presence of addiction that occurs alongside another mental disorder, such as depression or bipolar disorder. Facilities that treat patients with co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.
- Art Therapy
- Motivational Interviewing
- Cognitive-Behavioral Therapy (CBT)
- Recreational Activities
- Eye Movement Desensitization & Reprocessing (EMDR)
- Seeking Safety (and other trauma-focused therapies)
- 2014 HRC Leader in LGBT Healthcare Equality
- Rational Emotive Behavior Therapy (REBT)
Tyler Harrell
CEO“I am passionate about applying knowledge and expertise to effect real change in the lives of others. The disease of addiction requires treatment that is complex, nuanced and often counterintuitive.” In 2018, Tyler Harrell joined Greenhouse Treatment Center as its chief operating officer and transitioned to chief executive officer in late 2019. He has more than 11 years of experience managing and administrating healthcare organizations. He is also a certified licensed professional counselor supervisor and licensed chemical dependency counselor. His clinical background combined with his years of leadership experience have been instrumental in his ability to provide clinical and operational oversight at Greenhouse that is focused on compassionate, quality patient care. Harrell believes in a holistic approach to addiction treatment that involves treating the body and the mind. Harrell treats addiction with cognitive-behavioral therapy (CBT), motivational interviewing (MI), and 12-Step programming. Harrell’s passion for helping those struggling with the disease of addiction is ingrained in every aspect of his work.
Show Bio
Dr. Casey Green
Clinical DirectorDr. Green received his Bachelor of Arts in Biology from the University of Texas in 1996 and his Medical Doctorate from the University of Texas Medical Branch in Galveston, Texas. He had originally trained in anesthesiology, but after confronting his own addiction issues in 2004 decided to train in psychiatry and dedicate himself to helping those who struggle with addiction and co-morbid mental illness. Dr. Green completed his psychiatry residency training at John Peter Smith hospital in Fort Worth, TX. He has worked at Terrell State Hospital, North Texas State Hospital and with the Right Step Treatment Centers. Dr. Green is a Fellow of the American Society of Addiction Medicine and board-certified in psychiatry and addiction medicine. Dr. Green believes that effective treatment for alcoholism and drug addiction should address co-occurring disorders, and that treatment must be holistic, strength-based, and multidisciplinary. He focuses on the biological, interpersonal, holistic and spiritual aspects of alcohol and drug addiction, as well as their interaction with depression, anxiety, trauma and mood disorders. He strives to give clients individualized care that gives them the opportunity to live a sober and abundant life one day at a time.
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- https://www.greenhousetreatment.com/addiction-treatment-services-dallas/admissions/#vob-form
- https://www.greenhousetreatment.com/addiction-treatment-services-dallas/payment-options/
Reviewed by Our Contributors
ABOUT GREENHOUSE TREATMENT CENTER
Greenhouse Treatment Center remains open and committed to providing critical addiction treatment amidst the Coronavirus pandemic.
Greenhouse Treatment Center in Grand Prairie, Texas, provides detoxification services, as well as residential care, outpatient programming, and aftercare services for adult men and women dealing with substance misuse and co-occurring disorders. The facility is also one of 86 rehabs in Texas (20 percent of all rehabs in the state) to offer a specialized LGBTQ program.
Greenhouse also has a second campus in Arlington, Texas. The facility is owned and operated by American Addiction Centers (AAC).
TREATMENT & ASSESSMENT
Treatment at Greenhouse begins with a comprehensive medical and psychological evaluation that is used to determine the level of care needed and develop individualized treatment plans. In addition, Greenhouse may incorporate medication-assisted treatment (MAT), such as Suboxone, to minimize the discomfort of opioid withdrawal.
Greenhouse implements 12-step principles and evidence-based therapies including cognitive behavioral therapy (CBT) and motivational interviewing (MI). Along with traditional methods, clients may opt to participate in yoga or meditation, Pilates or Tai Chi, fitness regimens, or spiritual reflection sessions.
Clients in the residential and outpatient programs also participate in individual, group, and family counseling. Outpatient programming at the nearby Arlington, Texas, campus is offered at two levels: a partial hospitalization program (PHP) or an intensive outpatient program (IOP), which are offered at 15.1 and 53.8 percent of rehabs in Texas, respectively.
Greenhouse also facilitates a series of aftercare recovery groups that address common topics relevant to addiction, co-occurring disorders, and life after treatment. In addition, clients who successfully complete the 90-day residential program, but subsequently relapse, may receive 30 days of free treatment.
STAFF CREDENTIALS
Greenhouse employs physicians, psychiatrists, nurses, and psychologists. Greenhouse is certified by CARF, a certification held by 27.3 percent of rehabs in Texas. The 101 individuals polled by Rehabs.com to date gave high ratings for the staff’s level of training and experience.
Staff Experience and Training: 4.2/5
ACCOMMODATIONS & AMENITIES
Housed in a former spa, Greenhouse’s 130-bed facility offers spa services and features a fitness center, an outdoor and indoor pool, a hot tub, and a TV lounge. Bedrooms are shared. Over 100 individuals surveyed by Rehabs.com to date gave high ratings for relevant categories.
Cleanliness: 4.5/5
Exercise and Leisure: 4.2/5
WHAT ALUMNI SAY
Reviews submitted to Rehabs.com from nearly 140 alumni to date were mostly positive. The roughly 90 alumni surveyed on more granular metrics, such as holistic offerings, counseling options, and staff experience and training, awarded high ratings for aspects of programming and staff effectiveness.
Holistic Offerings: 4.4/5
Staff Experience and Training: 4.3/5
Counseling Options: 4.1/5
Positive commentary for the Greenhouse focused on the staff and the facility's therapeutic setting. “This center absolutely saved my life. The social skills training and cognitive behavioral therapy helped me learn to function in society. They taught me to love my life again and value my future,” A.B. wrote in a representative review.
Though reviews were positive overall, some alumni complained of repetitive meals and a need for more varied programming.
Reviews on third-party sites were also mostly positive. On the facility's official Facebook page, which staff may manage, Greenhouse holds an average rating of 4.3 stars out of five based on 63 reviews to date.[1] On Google, nearly 200 reviewers gave the facility an average rating of 3.9 out of five stars to date.[2]
WHAT FRIENDS & FAMILY SAY
Four of five loved ones who submitted reviews to Rehabs.com to date left negative commentary. Loved one K. commented in a representative review: “They don't monitor inappropriate behavior well enough,” while parent S.C. felt that the center was understaffed. “The counseling was sub-par and they released my daughter despite her telling them she wasn't ready,” S.C. added.
However, ratings of more granular metrics from four loved ones indicated overall satisfaction for most areas of programming.
Holistic Offerings: 4.3/5
Counseling Options: 3.8/5
Family Participation: 3.3/5
WHAT STAFF SAY
The two staff members surveyed by Rehabs.com to date gave mostly positive reviews. One anonymous respondent wrote in a representative review that Greenhouse had a “nice staff” but “bad food.” However, the staff members offered high four and five-star ratings for the facility's cleanliness, the staff's experience and training, and the holistic offerings.
FINANCING
Greenhouse accepts most private insurance plans and offers self-pay and payment plan options. Find out if your insurance covers some or all treatment costs. The 98 individuals surveyed by Rehabs.com to date on the matter gave high ratings for the program's cost.
Affordability: 4.1/5
[1] https://www.facebook.com/pg/GreenhouseTX/reviews/?ref=page_internal
[2] GoogleReviews
142 Reviews
Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
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K.S.Actual inpatient was amazing. Staff was wonderful and attended to all my needs for chronic pain, addiction and therapeutic services. Outpatient started out pretty well but quickly degraded into a lot of missed opportunities to provide quality outpatient care, i.e. - lack of adequate supervision, safety issues, lack of any kind of recovery programming at the hotel, and medication mix ups. All in all, I received quality care at the beginning but by the end of my 60 days it felt more like they did not know what to do with us due to what we were told were massive budget cuts and I couldn't wait to leave.
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SDThis place quite literally saved my life. I had hit my bottom upon arriving at the Greenhouse and I listened to every word they said. Forget the complaints about gourmet food and luxury spas, if your life has been taken hostage by addiction, and you're ready for help, this place is for you. I was admitted October 6th, 2016. I'm still sober to this day.
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R.C.This place should shut down. There are people in there pissing for patients and biases against innocent people. They through my son out when he asked a man there to leave his sister alone. The man busted my sons lip. My son did not touch him and he was kicked out. Funny thing is the guy numerous times and finally got kicked out. But my son? That staff screwed his recovery up. It’s not the first disappointment. He rarely saw his therapist. When he did, it was less than 5 minutes
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MeganI believe my insurance company was charged for 28 days of detox when I got off of detox after no more than 7 days. I know this because I was never moved to the PHP level nor given a green band for my entire stay. Also, I realize that the facility orders different comfort meds for us and whether we use them or not we are charged. We should not be charged for anything we did not take. Also, I was never given step homework while other patients were. My understanding is that you could waste a whole therapy session on homework thus setting aside any real social and emotional therapy work. Therapy should have been given 2-3xs weekly. Strengths: Nice environment and good surroundings. The laundry facility was a boon for me. Weaknesses: Unprofessional attitudes of BHT' S. The food is ok but too salty and not enough options for people with special diets. You would do better having a sandwich bar, a few entrees, salad bar, and soup. Please allow more supervised code times, it is unrealistic to think we are not going to have to face or deal with people from the opposite sex. Also, there is not enough separation of classes for alcoholics and drug addicts. Also there should be more classes that separate according to age
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M.For the most part Greenhouse was o.k. food was average staff was great especially the BHT's they're the only ones that actually listen to you.. But they can't really do much to help you. The psychiatrist are great and really listen and work to get you where you need to be in sobriety. Also I couldn't have made it the 30 days without the massage therapist. She helped in aiding the Detox process and stress of maintaining your sobriety and working on you, that much more tolerable. She is absolutely amazing and Greenhouse is lucky to have her. She was always consistent with her amazing holistic massages
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J.N.Very militant. Bhts were the Gestapo. Would never go back. Never got to see my therapist. Strengths were pools and weights.
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M.P.Extremely professional staff that go above and beyond to deal with every physical and emotional aspect that any addict or alcoholic may present to them. I am great full for the knowledge that I gained in my 60 day stay. I will be forever thankful for the knowledge I gained from all of them. One weakness was not enough organized transportation between facilities.
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J.C.It was amazing and everyone was amazing
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JamesThis place sucked. I had a sinus infection, I told them that when I got there and I was ignored the entire time I was there. I had to leave to see my primary doctor, I almost got pneumonia. They only care about the money, not the patient.
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NickHipaa guidelines where not closely followed. Medication prescribed from the facility arrived late. The therapists where fantastic, the doctor and the phlebotomist where amazing, but the nurses did not follow the hipaa guidelines properly. I could feel the breath of other people on my on my neck they could clearly hear my medication list, and my medicle issues. Yoga is great, and the facilities counseling services go above and beyond their call of duty.
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JohnThe agreement for treatment we arranged beforehand was abandoned by Greenhouse - with no valid reason to do so - immediately upon admission. I will never use another AAC facility again - for any reason - and can not recommend them to anyone else. It is a nice enough physical plant, but nothing special. The staff adhere to a rigid "one size fits all" treatment scheme and are unprepared to meet needs that are outside their basic (very basic) level of understanding.
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Stevei came in to detox from alcohol and after 4 days of being over-medicated i couldn’t walk and had to be in a wheelchair
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ClaudiaGood overall. Could improve family participation.
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PyjGreat staff, good food. More effective if I had support of family.
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AnonymousI never saw a psychologist and only saw my therapist once in the three weeks I was there despite being told I would on my first day. No one showed me around or helped with what the program was. The main bedrooms do not have air conditioning and are too hot to sleep in and the uncomfortable mix of ages makes this place more high school than rehab. The group therapy had over 30 guys making any person growth impossible.
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J. M.I love the treatment provided here. Loved. Food was a weakness.
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NicoleThis place literally saved my life. I would definitely recommend!!!
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AnonymousGreenhouse was a blessing, it was a very therapeutic experience and I was taught the coping skills I needed. I would recommend completing the whole program including the outpatient program. If I had a loved one or a friend struggling with addiction I would definitely recommend this facility. Housekeeping, therapists, and food availability. The Behavioral Health Tech's needed more training on professionalism.
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EthanThe treatment facility was incredible. Organization could use a little work, the medical services available seemed to be extremely confusing. The amenities and the therapists were strengths. Organization and time management were weaknesses.
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J. D.It was a great experience. Good counsel. Under staffed.
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AshleyGreenhouse main was a great program. Most faculty members seem to care but are often stretched thin. Personally I was not given adequate enough counseling to comment. Recreational and holistic offerings are limited and not available at convenient times.
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PatrickGood. Strengths: Amenities. Weakness:Undersaf
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MichaelVery Good. No weaknesses.
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AlexaNot enough staff for the amount of paitents and not enough staff available when needed. Great food, environment and lots of activities. Not enough staff.
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AnonymousThe Greenhouse Treatment Center provided programs that challenged my spouse to explore the hidden causes of his addiction. He has gained strength and direction to handle the issues he will face and the confidence that he is no longer alone in his journey to stay clean. We thank the professional staff at Greenhouse. The client�s journey to recovery and the transition back to their lives and the family are the focus of the treatment programs at the Greenhouse Treatment Center. The Greenhouse Treatment Center concentration is centered on the client�s needs, which is fine. However, the spouse/partner needs guidance and support as well and can feel left out of the healing process, if not included.
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cjIt has been.amazing the food could be better
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AustinWas amazing. Staff are caring.
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JulieIt was fantastic, I am sober. The staff and the patients made all the difference.Very professional. Well organized and trained professionals that all care.
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DannyIt's a great place, they take good care of you. Strengths: The size, the food, and amenities. Weaknesses: Lack of staff.
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JordanI enjoyed my time here. I am very grateful to have been at Greenhouse because they helped me to change my life for the better. I've always felt comfortable in my time here. Some of the tech staff didn't seem to show any kind of sympathy when we needed to talk or when we were going through something. It sometimes made it difficult to open up. But the therapists were excellent.
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AnonymousI received adequate treatment. I feel it will be a positive influence on my recovery. Strengths: The housing for women and taking us to meetings. the therapist, has been amazing and so helpful. Weaknesses: The women's houses not having cardio workout machines. Being unable to exercise everyday. The food served at GHOP is not great.
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BettyGh is a great step down program. Strengths: Discharge plan when you go home. Weakness:The outings are not very fun.
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MandyWould have liked more food choices. Excellent therapists and support staff. Lengthy admission process.
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B. M.I learned a lot from the program and would refer it to a fellow addict in need. The program curriculum. Needs better and more food options.
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ElizabethGreenhouse saved my life. the therapist were the most helpful people in the building. Sometimes it was unorganized but i still think they did an amazing job.
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LoganGreat. Strengths:Amenities. Weakness:Punctuation
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MeganAwesome. Friendly staff. Food was a weakness.
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AnonymousIt was a good place to go to for treatment. I will recommend it to anyone. Unorganized
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AnthonyVery good place if you work it. Working with others.
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DarrelI would highly recommend greenhouse. The therapist and bht staff are great. They do more than just detox you, they teach you what addiction and the disease does to you and how it works against you. They have a great program for you if you are ready to quite and start a new sober life.Educational classes and speaker meetings and big book studies.
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AnonymousIt was great. Really taught me alot and really made me see myself my family life and decisions in a different perspective. Couldn't be more appreciative and grateful for the opportunity to go there and meet the people I did or the staff I met. Overall best rehab.
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AshleyIt can be improved with more training for employees. Therapist are trustworthy and personable. Not enough training for employees.
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HarryMy individual therapist was tremendous, however, my previous therapists were not. Poorly trained staff.
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AnonymousGreenhouse has been very helpful in my recovery. The staff, therapists, and everyone is extremely caring. Staff, amenenties was a strength.
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MichelleTHIS PLACE IS A JOKE! DO NOT GO THERE OR SEND YOUR LOVED ONES!!! The pictures look nice and the description is tempting but Do NOT BE FOOLED!!! THE FOOD IS DISGUSTING AT BEST!!! They claim to have a 5 star chef, but serve the same foods every day for all 3 meals. Everything is burnt, overcooked and rubbery with sauce to try to masque. The food is ALWAYS COLD and when I asked for hot food they put my plate in the microwave! The same rotten bananas and oranges are put out every day. Oh and if you want a special snack you have to pay 75 cents to buy junk food they bought at Sams Club. I LONGED FOR REAL FOOD THE ENTIRE TIME I WAS THERE! The price of your 30 day visit costs at least $30,000 and you get food I wouldnt serve a dog and have to buy junk food! Oh and none of the kitchen staff speaks or understands English so good luck if the coffee or juice was empty! The dining area is DISGUSTING AND DIRTY AND DDILAPUDATED. I WATCHED THE STAFF MOP FLOOR WITHOUT SWEEPING SO THEY JUST MOVED DIRT FOOD AND HAIR AROUND. THE TABLES AND CHAIRS ARE FILTHY AND BROKEN AND CHEAP VINYL TABLE CLOTHS THROWN ON TOP TO HIDE THE OLD WHITE TABLES WITH CHIPS, DIRTT AND STAINS The amenities are also A JOKE!!!!!! The pool area is covered in cigarette ashes and butts and the nasty residents put their cigaretts out on the patio furniture so you cant even sit outside! Everything outside is dirty and torn up. Inside the rooms, my light was broken and bathroom never cleaned. I had to steal cleaning supplies to clean my bathroom and bedroom. They dont clean daily or change the sheets as promised. The entire facility is a disgrace. It was once a beautiful spa I hear was owned by Neiman Marcus....... Greenhouse has run it down into SHAMBLES! The residents are inapropriately mixed in age. The teens and adults are mixed together with adults over 40. The young residents are ROWDY, NASTY, DISRESPECTFUL, DESTRUCTIVE AND CAUSE DRAMA AND COMMOTION. They dont go to class and spend the day at the pool smoking. I not only reported the incidents And when I complained, I was told they are there because they can pay the full cost of the program. So the staff doesnt want to be bothered and just looks other way when stuff is going on!!! IT IS NOT SAFE THERE! The medical staff is a joke too....I was there a week and not ONE TIME DID I MEET MY DOCTOR OR HAVE A REAL SESSION WITH A THERAPIST! I was sick the entire time there. No matter how many times i went to Nurses and said i was sick, I nevet got help because they were always waiting for a callback from a doctor i never met. The other staff is also a JOKE!!!! I was told everyone there has at least a MASTERS DEGRE..... Most of the staff cant even spell Masters degree!!!! Most of them are rude, unprofessional and dont really care about their jobs, let alone us residents! THERE WAS MO MUSIC THERAPY AND THE ART THERAPY WAS CRUDE AND ELEMENTARY TO SAY THE LEAST. No workout classes and the gym was tiny with old equipment. The other sessions were also useless and I fell asleep on one class bc it was so boring. They promised a church service on Sunday, but no one showed up and i was told that although this wasnt a locked facility I could not leave on Sunday to go to church!!!! They never tell you that upon arrival your CELL PHONES AND MONEY ARE CONFISCATED NEVER TO BE SEEN AGAIN! MY CREDIT AND DEBIT CARDS WERE ALSO TAKEN. THEY TAKE YOUR MONEY AND PUT ON THEIR HOUSE ACCOUNT FOR YOU TO BUY FOOD, CIGARETTES AND SERVICES!......SURE FELT LIKE PRISON SYSTEM TO ME. YOU HAVE TO SIGN UP TO USE THEIR HOUSE PHONE FOR 10 MINUTES AND IF ALL 5 SLOTS ARE FULL WHEN U GET THE SIGN IN SHEET YOU HAVE NO PHONE TIME!!! When i tried to leave AMA , they claimed no one had access to the safe with my posessions and I had to wait until the next morning. I had to call 911 AND HAVE THE POLICE HELP ME GET MY MONEY AND CELL PHONE BACK SO I COULD LEAVE!!! THEY ALSO DONT TELL YOU THEY DO A BODY SEARCH AS OF YOU ARE A CRIMINAL OR GOING TO JAIL! TO SAY THIS WAS THE WORST DECISION I EVER MADE AND A MISERABLE 5 DAYS IS AN UNDERSTATEMENT. I REGRET THAT I WASTED MY TIME GOING TO GREENHOUSE!!! I WAS NEVER COMFORTABLE, MADE TO FEEL WELCOME AND TREATED LIKE AN INMATE INSTEAD OF A PATIENT! I COULD GO ON WITH MANY MORE INFRACTIONS AND INJUSTICES THAT TOOK PLACE HERE, BUT TIME AND WORDS WONT PERMIT ME!!!! PURE HELL HOLE!!!!......DONT GO THERE OR SEND A LOVED ONE HERE IF YOU CARE ABOUT THEM!
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HarrisonMy stay here was very excellent, the care and its administration were of the highest degree possible and to my opinion; very effective. I feel armed with the necessary tools to achieve sobriety and lasting one for this particular purpose. I wouldn't hesitate to reccomend anyone else to Green House Treatment Center.
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JayMy spouse is there now. The first week was going well, now they moved her room to a mixed gender hallway. She feels unsafe and no one cares. They lost her clothing and she called me afraid in tears. We live some distance from the facility but I’m headed there. She has been treated like common trash and that’s not right. I understand being firm but this sounds terrible.
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M.D.H.I am absolutely appalled at this treatment facility. My father, who is recovering from a stroke, checked in to this center for alcoholism and was rejected because of his disability. This came as a shock to him and my family as the call center representative we spoke with prior to being transferred here (and by transferred, I mean he flew from North Carolina to Texas), assured us that the facility could accommodate his needs, which is really only some assistance getting into the shower and other physical activities such as getting into a pool, etc. I can't even begin to describe the anger my family feels right now knowing all the preparation and time it took to organize this transfer and to get him there, just to be turned down. Obviously, a situation such as this can be stressful for my father and other family members, and could potentially trigger the negative behavior and habits he is working to overcome. Clearly, Greenhouse needs to focus their efforts on training their employees to be knowledgeable on their treatment offerings AND/OR learn how to accommodate for individuals who have basic dependencies. This is the epitome of a lack of regulation and a disgrace.
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KyleGreenhouse in Arlington Tx is by far the worst run rehab I have ever stayed at. For the most part, the staff could care less whether or not you get anything out of treatment. They care mostly about getting you in the door so they can get your money. You could ask one staff member a question and get one answer, then another will give you a different answer, then by the time you have asked 5 staff members the same question you will have at least 3 different answers. Speaking of staff, they are extremely understaffed. The rules change on a day to day basis because staff has no idea what is going on. Something that was perfectly fine to do yesterday will be a problem tomorrow. The food that they claim to be prepared by a “5 star chef” is usually the same food for 3 days reheated, and it is barely 3 star food. The facility is very nice and clean, but other than that it is run just slightly better than a homeless shelter. I am now at their outpatient program, and this llace is even worse in terms of staff not caring about anything other than sitting around looking at their cell phones. This place is screwed up in terms of how they run it. Most of the staff aren’t familiar with recovery either, resulting in them once again barely knowing what they are talking about or dealing with. Once again, the facility is very nice and clean, just poorly run and terribly staffed. Hope this helps someone find a better place to go.
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KKI just returned home from the Greenhouse. I am older than the average client, and I have some serious issues I would still like addressed, but overall, I couldn't be happier with the staff. I learned so much about myself and my addiction, and I was given PLENTY of tools to enable me to go forward to live a successful life. It is a treatment center, not a mental hospital. My first six days were spent without phone calls so I could focus on my recovery. I signed up for ten minute phone calls each day thereafter. I followed the rules and was kind and respectful to staff and peers alike. I saw fights and was amazed at the number of clients who rushed to them to watch! The staff are not allowed to lay hands on us. I've seen nurses and Behavioral Health Technicians cussed at and threatened by clients who didn't get their way. I had my own problems but found peers and staff very caring and I stayed out of the drama. This place and these people saved my life and prepared me to go forward and live! God bless them all.
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MaryThey made it all about my recovery, not to worry about anything but myself care. Staff. Case manager didn�t help me with FMLA or disability at all only saw her 3 times to facilitate discharge, even after I requested it. Several times
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psReceived terrible service from the staff in Dallas who clearly need some more training. They expected my family and I to talk our loved one into staying in treatment, without giving us suggestions about what to say and how to say it. Terrible customer service on the phone when calling to inquire about the situation. Was ensured a follow-up call that never came. This staff seems to need some serious training. What good to nice facilities do when there is inadequate service? Would never recommend this center.
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AnonymousGreat place to recovee. Strengths:Recovery Weakness:Food
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AnonymousI believe that the staff you have here is amazing. Everyone is very compassionate about their job. They have helped me! I would recommend Greenhouse (American Addiction Centers) to any friends and family.
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TRAVISIt was a very good experience for me. All of the staff were supportive and understanding. Most of the staff are in recovery as well, so they understand more and I could relate to them. Not enough communication between staff on policies.
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MeganGreenhouse provided me with great therapy and coping skills to help brighten my future. Therapists and classes. Disorganized at times and minimal fitness facilities.
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LeVardisIt saved my life! It laid down the foundation for me to succeed
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IanI have been to several treatment centers as a patient and have professionally worked in 4 different treatment centers. Greenhouse ranks in the top 3 of the worst places I have ever been too. The staff to Client ratio is ridiculously high for the prices you’re paying for and the living situation is crammed and chaotic. I witnessed a BHT scream in a client's face. Nursing told me I was faking my abdominal pain I had for years and refused to let me go to the hospital for a second time after the pain got worse. I tried calling 911 and they just continued to rip the phone out of my hand each time. Most Therapists were completely mediocre, had no personal recovery experience and were bothered whenever I asked for help with the exception of two therapists who was amazing. YOU NEVER LEAVE THE BUILDING. With the exception of some upscale amendities like a pool and sauna it’s similar to being in jail and you’re treated as such. There were 6 phones for 100+ Men and only ten minutes per day to use them from 8:30-9:30 at night. I witnessed countless clients in distress, they might as well have kept a ambulance parked out front. There are groups for close to 12 hours a day and they repeat the same material over and over. They make it next to impossible to leave when you want. It is a mix of kids that don’t want to be there and older adults who are suffering immensely. The milieu goes up and down and is generally negative. The food was also mostly bad and they recycled everything for the next day. This place was not worth one cent of the incredible amount of money it costs. I would not send my worst enemy to greenhouse. All they care about is your money. The minute your insurance stops paying they will get you out of there.
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ChasityExcellent the staff saved my life !! Staff at outpatient and at the Main inpatient facility really helped me work through so many problems I am so thankful
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NicholasStaff need to be more attentive
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ZolawyeronTop of the line
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CliffordI believe my treatment at Greenhouse was very good. The staff was awesome and I learned a great deal about my addiction and how to cope with it.
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MichaelI would highly recommend this facility to be your choice if you are struggling with addiction. Very professional from top to bottom
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WillieGreat treatment facility and people
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JoeI've had a great time here. Learned a lot of useful life-skills, and my therapist helped me deal with a lot of emotion I've had bottled up. Wish every addict could have this experience. Greenhouse is a great environment to get body, mind and spirit healthy. The staff has been extremely nice and helpful. I'm Extremely grateful for this program.
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DawnFor the first time in my life i was able to worj on myself without any outside distractions. The therapy uncovered so much i had buried through my alcohol and drug use. They gave me the tools to live a sober life. My experience was awesome and life changing for me. I loved and and still value my five week stay. The entire staff really cared about my recovery. Today i am one year, 7 months sober and loving life!
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SadieI absolutely loved my therapist and BHT. She also went above and beyond to make sure I got what I needed. This was a great experience; one I will carry with me for a lifetime.
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GilbertGreat place! Staff were excellent!
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CodyCertain staff are absolutely incredible. Many are not. Make sure to request a different therapist early disagreements arise. The food is good but I was VERY upsold on amenities available, and what treatment would be like. My experience was MOST positively affected by my peers, and a few staff members.
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JoEveryone @ Greenhouse is so Kind and understanding. They were all willing to help me @ my time of need and accepted me with open arms. Was a tremendous help to me with communicating with my employer regarding FMLA and Short Term Disability. I appreciate tremendously.
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TaylorIt was the best treatment center I have ever been to. They helped me change my whole life around!
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AnthonyI had a good experience. This is my second time at Greenhouse and its TOP NOTCH!
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RickyIt's been once hell of experience for me. Very glad that I came to AAC. Thank you AAC for helping me get my life back together again.
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AprilNice facility! Therapist Doc and staff were great! I learned alot!
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EffremGreat
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CarolynI had some ups and downs in the beginning but the end result was better than I could've ever Imagined!
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AlliDO NOT GO THERE!!!!
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Laird KFantastic facility. They have are phenomenal therapists! These folks saved my life and I am I grateful! Would definitely recommend!
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SAMy overall treatment experience was great! My therapist made it even better. Thanks Greenhouse for all did to get me back on the right track.
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AbFirst they over prescribe meds so if you drink they give you pills not to help but to make you a zombie. I saw many women drugged to the point of passing out in classes. Please note the person you speak with will do anything to get you there (commission based) truth you get one phone call for ten min once a day after 6 days. If you have a seizure you have to have four before they call ambulance. I watched a girl od in class, 4 fights in one day where there was contact. Be wary about going here this give they give meds and don't tell you what your taking.
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HBBeware!! Nothing is as it's seems .They will lie to you about everything!They get you meds mixed up and give you the wrong ones or forget to give you the ones you're on.Its basically like a high school prison but masked in a decent facility .Way too much drama where it's very hard to focus on your self .People are bring in large amounts of drugs.The guys are perverts and are constantly trying to have sex with you.People are escaping and leaving everyday saying they would rather live in the streets and start prostituting .The staff is completely disorganized .All they care about US dollar sugns and a headcount .The people you speak with before to go to the facility are paid to be nice and seem gen inky concerned but they are just trying to make a sale.If you are really serious about your recovery I beg you to find someone else this place with pure hell!
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RJHands down! My first treatment, but I enjoyed myself. It gave me a new life. The facility is nice and comfortable. The food is good and it's very clean.
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anonymousI have had a very good stay.
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anonymousGreat staff, great cleaning employees, great food staff. Overall a very nice facility that was more than accommodating.
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EricStaff is great! It was the most amazing experience of my life! Thank you Greenhouse staff!
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MichaelGreat facility, great staff, excellent education on my addiction and how to manage it.
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RobertI came here completely unprepared, not knowing what to expect or what to bring. I was aided by the staff as well as other clients to acquire everything I needed to get through the program. I was a little confused at first but the process came easily.
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RamonGreat experience with the customer service. BHT's could use more training on teaching groups. I really enjoyed the comrade with the other house mates, the structured and learning. Additional attention that was paid with great detail. I now have tools to be successful with my sober living.
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PaulGreat Staff Thanks for all the wonderful staff from the Housekeeping and up. I have no complaints. The food was good. BHT's were helpful. Staff were super nice and professional..
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AmieStrengths include: Good Food Clean Rooms Gym Yoga Meditation. A downfall was that BHT's are not well trained in recovery. Greenhouse is a great place to heal from addiction if you're serious about recovery.
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NickMy stay was excellent and they came me the tools I needed to better understand my addiction.
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Staceythe staff at Greenhouse is extremely well trained food and snacks are healthy and there is a good variety to choose from Stricter policies could be enforced to maintain a positive community The clinical, medical and support staff are all very helpful and extremely motivated to assist each of us with our individual issues. I was hesitant to choose Greenhouse at first, due to the size and number of clients. However, it became clear within the first couple of days that the staff make it a priority to get to know each of the clients individually. I very much would recommend Greenhouse to any person struggling with addiction.
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CharlesThe therapist staff, Esthter, Hans, Gail, Sterling are outstanding! The classes the therapist teach are great. My case manager Silvadia is the best I could have ever asked for. N/A The therapist staff, Esthter, Hans, Gail, Sterling are outstanding! The classes the therapist teach are great. My case manager Silvadia is the best I could have ever asked for.
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BethI just completed 31 days at the Greenhouse. This was my 1st treatment center. I can say most classes were great but one staff was the best!! Def learned a lot from her. You only do truly get chicken or fish!! Housekeepers & laundry was awesome!! BHT's def need more experience some were not so friendly! You only meet with a therapist once a week! Kirk was awesome as my caseworker!! All nurses were very friendly & kind!! The overall place was under Reno while I was there for my stay!! The detox floor had really nice rooms then when I got downstairs the rooms were just okay!! I'm doing great from my experience & in a sober living home taking it one day at a time!!
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OMStrengths: Working the 12-Steps Friendliness of the staff and the other clients. Greenhouse is great at working the 12-Steps Friendliness of the staff and the other clients.