Premium Facility
Greenhouse Treatment Center in Grand Prairie, TX
Call
(888) 251-9539
to Contact Greenhouse Treatment Center
This facility was given a 5 star review from Anonymous. See what was written below.
View All Reviews
Treatment Center Setting
- Private/Secluded
- Luxury
Greenhouse Treatment Center Philosophy
Greenhouse, owned and operated by American Addiction Centers (AAC), is a residential rehab that’s dedicated to stopping the pain and destruction caused by alcoholism and drug addiction. In a beautiful, serene, and amenity-filled environment, clients receive unparalleled care that addresses every aspect of the person — body, mind, and spirit — to help them break free from the cycle of substance abuse. By discovering and addressing the core emotional issues underlying the disease and resulting behaviors, individuals are able to begin building a path to a new life.
Areas of Specialization
Facility Highlights
Art Therapy
Solution Focused Therapy
Cognitive-Behavioral Therapy (CBT)
Motivational Interviewing
Recreational Activities
Eye Movement Desensitization & Reprocessing (EMDR)
Rational Emotive Behavior Therapy (REBT)
2014 HRC Leader in LGBT Healthcare Equality
Seeking Safety (and other trauma-focused therapies)
Testimonials
Meet the Staff
Anthony Walters
CEO
In 2018, Anthony Walters joined Greenhouse Treatment Center as its chief executive officer. Walters brings more than 20 years of experience serving individuals with addiction and mental illness. As a strong leader in the industry, Walters has not only helped to increase patient satisfaction, but has raised the overall standard of care for multiple facilities in several states. Walters strongly believes that that addiction treatment works and there is hope for individuals suffering from addiction and mental illness. Walters encourages his staff to deliver the highest quality of care by providing outcome-oriented, evidence-based treatment that empowers patients to break the chains of addiction and live healthier lives. Among his many roles, Walters is often invited as a keynote speaker for major organizations in the field and serves as a mentor to aspiring CEOs in the addiction industry.
Jonathan H Smith, LCSW
Clinical Director
Jonathan serves as the Clinical Director for the Greenhouse, where he provides leadership and oversight to the clinical team and support staff. He earned his master’s degree from Widener University in Chester, PA before accumulating more than 20 years of experience working in the mental health and substance abuse field providing direct care and management services. Greenhouse is proud to have Jonathon on staff as he has served as a leader and educator in the needs of children, adolescents, and adults throughout the duration of his career. Notably, Jonathan has spent the last six years working with the Tennessee Suicide Prevention Network as a trained ASIST and QPR educator for suicide prevention and intervention.
Catherine Fontaine, M.D.
Medical Director
Dr. Fontaine is a member of the American Medical Association, the American Psychiatric Association, the Texas Society of Psychiatric Physicians, the American Society of Addiction Medicine, and the American Association of Medical Review Officers. She is also a Diplomate and Fellow of the American Board of Addiction Medicine and is a certified Medical Review Officer. Dr. Fontaine was one of the earliest physicians to undergo the additional training and DEA certification required for the prescribing of Suboxone and holds an unrestricted medical license in both Florida and Texas. After she completed her chief resident in the Geriatric Psychiatry program and on was faculty for 7 years, where she participated in research and patient evaluation for the Alzheimer’s' and Related Disorder Research Center at UTSWMC, Dr. Fontaine entered private practice and quickly moved into an attending position for a Dallas UHS facility, where she gained additional expertise in the treatment of Substance Abuse disorders, Posttraumatic Stress Disorder and Eating Disorders.
Rehabs.com 360 Guide
Review by Rehabs.com Contributors
Fig. 1 - Rehabs.com surveyed over 26 thousand alumni, their loved ones, and staff of treatment facilities to reveal how addiction treatment recipients feel about the quality of care they receive. Respondents associated with Greenhouse Treatment Center report, on average, superior ratings for aspects of care such as the patients' level of safety and comfort during their stay, the extent to which treatment at Greenhouse was worth its cost, and the likelihood that they would recommend Greenhouse to a loved one in need of treatment.
Greenhouse Treatment Center in Grand Prairie, Texas, provides detoxification, partial hospitalization, residential, and outpatient programming for adult men and women dealing with substance abuse and co-occurring disorders Greenhouse is owned and operated by American Addiction Centers (AAC).
TREATMENT & ASSESSMENT
Treatment at Greenhouse begins with a comprehensive medical and psychological evaluation that is used to determine the level of care needed. Clients will have individualized treatment plans which takes into account co-occurring disorders like PTSD, anxiety, and depression.
Greenhouse implements 12-step principles and evidence-based therapies including cognitive behavioral therapy (CBT) and motivational interviewing (MI). The facility also uses a Embracing Change: Recovery for Life workbook curriculum throughout treatment.
Clients in the residential and outpatient programs will participate in individual, group, and family counseling. Outpatient programming is offered at two levels: a partial hospitalization program (PHP) or an intensive outpatient program (IOP).
For clients who successfully complete the 90-day residential program and subsequently relapses, Greenhouse provides 30 days of free treatment.
Aftercare services are provided.
STAFF CREDENTIALS
The Greenhouse employs physicians, psychiatrists, nurses, and psychologists. The 33 individuals polled by Rehabs.com at this time of writing gave an average rating of 4.39 out of five stars for the staff’s level of training and experience.
ACCOMMODATIONS & AMENITIES
Greenhouse’s 130-bed facility is settled in a former spa, and as such, offers spa services. Greenhouse has a fitness center, an outdoor and indoor pool, a hot tub, and a TV lounge. Bedrooms are shared. The 33 individuals surveyed by Rehabs.com to date gave an average rating of 4.4 out of five stars for the center’s cleanliness and exercise and leisure activities and a rating of 4.39 out of five stars for its holistic offerings.
WHAT ALUMNI SAY
Of the 30 alumni submitting reviews to Rehabs.com at this time of writing, 24 were positive and six were negative. The 30 alumni gave an average rating of 4.4 out of five stars for its exercise and leisure activities and the staff’s level of training and experience. The 30 alumni polled to date also awarded Greenhouse with average ratings of 4.38 out of five stars for its level of family participation, 4.21 out of five stars for its counseling options, and 4.37 for its holistic offerings.
Positive commentary for the Greenhouse focused on the staff and the beautiful setting. “This center absolutely saved my life. The social skills training and cognitive behavioral therapy helped me learn to function in society. They taught me to love my life again and value my future,” A.B. wrote in a representative review.
Alumni commonly complained of repetitive meals and a need for more programming.
Several alumni also cited problems with staff members. “Poorly trained uncaring staff. Not honest,” wrote R.H. Another anonymous alum added: “facility was not always staffed to handle the patients.”
WHAT FRIENDS & FAMILY SAY
Three of five loved ones submitting reviews to Rehabs.com to date gave negative commentary. Loved one Kim commented: “They don't monitor inappropriate behavior well enough.” Parent S.C. wrote to Rehabs.com that the center was understaffed. “The counseling was sub-par and they released my daughter despite her telling them she wasn't ready,” S.C. commented. “She died one day later from an overdose.”
Both loved ones leaving positive reviews recommended treatment at Greenhouse. “Worked well with family. Great food and nice accommodations,” wrote C.O. Reviewer G.I. added: “People there really care.”
WHAT STAFF SAY
The sole staff member responding to a Rehabs.com poll at this time of writing wrote that Greenhouse had a “nice staff” but “bad food.” The anonymous employee gave four out of five stars to Greenhouse for its exercise and leisure activities, holistic offerings, family participation, and cleanliness.
FINANCING
Greenhouse accepts insurance plans and self-pay options and offers payment plans. The 33 individuals polled by Rehabs.com at this time of writing gave an average rating of 4.24 out of five stars for the center’s affordability.
Published on January 2018
User Reviews
Review this CenterPlease note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
This place literally saved my life. I would definitely recommend!!!
Official Facility Response
Nicole, thank you for the review! It is fantastic to know you are in a better place now because of treatment. We are so appreciative of your recommendation. Best of luck to you as you move forward in your journey and please continue to be in touch through the alumni group.
The treatment facility was incredible. Organization could use a little work, the medical services available seemed to be extremely confusing. The amenities and the therapists were strengths. Organization and time management were weaknesses.
Official Facility Response
Ethan, your review means so much. Thank you for taking the time to write it. Please know that your praise and your constructive feedback are heard. We wish you all the best moving forward. Please consider joining the alumni group!
I love the treatment provided here. Loved. Food was a weakness.
Official Facility Response
JM, thank you for your review. It is great to see our treatment program recognized for it's great work. We will consider you comments about the good while making changes. Best of luck to you!
Greenhouse was a blessing, it was a very therapeutic experience and I was taught the coping skills I needed. I would recommend completing the whole program including the outpatient program. If I had a loved one or a friend struggling with addiction I would definitely recommend this facility. Housekeeping, therapists, and food availability. The Behavioral Health Tech's needed more training on professionalism.
Official Facility Response
Thank you for this great review! It is awesome to hear that you received the support, coping tools, and knowledge you needed to get on the path to recovery. Your recommendation and recognition mean so much. Please know that your kind words and constructive feedback have been heard. We wish you all the best moving forward.
Very Good. No weaknesses.
Official Facility Response
Thank you for the review, Michael! We appreciate the recognition.
It was a great experience. Good counsel. Under staffed.
Official Facility Response
JD, thank you for the review. We appreciate your praise and feedback. We strive to provide a great experience for each person that seeks treatment with us. Your review helps us with these efforts. Please continue to be in touch!
Greenhouse main was a great program. Most faculty members seem to care but are often stretched thin. Personally I was not given adequate enough counseling to comment. Recreational and holistic offerings are limited and not available at convenient times.
Official Facility Response
Ashley, we appreciate the time you took to leave this review. We appreciate the praise and constructive feedback. We want to provide the best care to each person that seeks treatment with us. Your encouraging words will motivate us to keep doing what we do well and your suggestions will allow for us to make internal improvements that will make our treatment even better. We wish you all the best moving forward!
I received adequate treatment. I feel it will be a positive influence on my recovery. Strengths: The housing for women and taking us to meetings. the therapist, has been amazing and so helpful. Weaknesses: The women's houses not having cardio workout machines. Being unable to exercise everyday. The food served at GHOP is not great.
Official Facility Response
Thank you for this review. We are thrilled to know that your recovery has been positively impacted. We take all constructive feedback seriously and use it while making internal improvements. So please know your entire review is greatly appreciated!
It has been.amazing the food could be better
Official Facility Response
Thank you for the great review. We appreciate the kind words and the constructive feedback. Best of luck to you moving forward.
It's a great place, they take good care of you. Strengths: The size, the food, and amenities. Weaknesses: Lack of staff.
Official Facility Response
Thank you for the kind words Danny. Your review really means a lot to us. Please know that your constructive feedback has also been heard and will be considered when we are making internal improvements. Please keep in touch and we hope you join the alumni group!
Good. Strengths: Amenities. Weakness:Undersaf
Official Facility Response
Patrick, thank you for your review. We really appreciate it! Best of luck to you moving forward.
It was fantastic, I am sober. The staff and the patients made all the difference.Very professional. Well organized and trained professionals that all care.
Official Facility Response
Julie, thanks for your review. First, congrats on your sobriety! We are so glad you received the support and tools you needed to start your journey to recovery, Please continue to keep in touch and we wish you all the best as your move forward on your journey.
Was amazing. Staff are caring.
Official Facility Response
Thank you for the great review Austin! Please continue to be in touch and we wish you all the best as you move forward on your journey.
Not enough staff for the amount of paitents and not enough staff available when needed. Great food, environment and lots of activities. Not enough staff.
Official Facility Response
Alexa, thank you for your review. It is great to see the food, environment, and activities we provide recognized. We are very proud of them. Please know that we hear your constructive feedback and it will be considered when making internal improvements.
I learned a lot from the program and would refer it to a fellow addict in need. The program curriculum. Needs better and more food options.
Official Facility Response
BM, thank you for your review! The praise is greatly appreciated and your feedback is heard. We appreciate the fact that you would recommend us to someone in need! Please continue to keep in touch and we wish you all the best moving forward!
I enjoyed my time here. I am very grateful to have been at Greenhouse because they helped me to change my life for the better. I've always felt comfortable in my time here. Some of the tech staff didn't seem to show any kind of sympathy when we needed to talk or when we were going through something. It sometimes made it difficult to open up. But the therapists were excellent.
Official Facility Response
Jordan, thank you for leaving this review. It is amazing to know your life changed for the better. We strive to provide each person that seeks treatment with us with the support, tools, and knowledge to succeed on the journey through recovery. That is why your review means so much! Please know that your constructive feedback is heard and will be considered. We wish you all the best moving forward, please keep in touch!
The Greenhouse Treatment Center provided programs that challenged my spouse to explore the hidden causes of his addiction. He has gained strength and direction to handle the issues he will face and the confidence that he is no longer alone in his journey to stay clean. We thank the professional staff at Greenhouse. The client�s journey to recovery and the transition back to their lives and the family are the focus of the treatment programs at the Greenhouse Treatment Center. The Greenhouse Treatment Center concentration is centered on the client�s needs, which is fine. However, the spouse/partner needs guidance and support as well and can feel left out of the healing process, if not included.
Official Facility Response
Thank you for review! It is fantastic to hear that your loved one received the support they needed. Your praise is greatly appreciate and your feedback has been heard. We wish all the best to you and your family.
Awesome. Friendly staff. Food was a weakness.
Official Facility Response
Megan, thank you for leaving a review! Your kind words and feedback are heard and taken to heart. Please continue to be in touch!
Would have liked more food choices. Excellent therapists and support staff. Lengthy admission process.
Official Facility Response
Mandy, we appreciate this review! We take your feedback to heart and are glad to hear our staff recognized. Please continue to stay in touch!
Gh is a great step down program. Strengths: Discharge plan when you go home. Weakness:The outings are not very fun.
Official Facility Response
Betty, thank you for your review. Your praise and constructive criticism have been heard and have been taken to heart. Please continue to keep in touch!
Great. Strengths:Amenities. Weakness:Punctuation
Official Facility Response
Logan, thank you for your review. We really appreciate it! Best of luck to you moving forward.
Greenhouse saved my life. the therapist were the most helpful people in the building. Sometimes it was unorganized but i still think they did an amazing job.
Official Facility Response
Elizabeth, thank you for the review! Your praise is greatly appreciated. We wish you all the best moving forward and hope you keep in touch through the alumni group!
Very good place if you work it. Working with others.
Official Facility Response
Anthony, thank you for the review! We appreciate the kind words and recognition!
I would highly recommend greenhouse. The therapist and bht staff are great. They do more than just detox you, they teach you what addiction and the disease does to you and how it works against you. They have a great program for you if you are ready to quite and start a new sober life.Educational classes and speaker meetings and big book studies.
Official Facility Response
Darrel, thank you for the review! Your recommendation means so much. We are very proud of our treatment program and hearing it praised is heartening . Our goal is to provide everyone with the tools, support, and knowledge to guide them through recovery. Best of luck moving forward, we wish you all the best!
It was a good place to go to for treatment. I will recommend it to anyone. Unorganized
Official Facility Response
Thank you for the review! The recommendation and recognition mean so much. Best of luck moving forward.
Greenhouse has been very helpful in my recovery. The staff, therapists, and everyone is extremely caring. Staff, amenenties was a strength.
Official Facility Response
Thank you for the kind words. It is great to have our staff and treatment facility recognized. Please keep in touch!
My individual therapist was tremendous, however, my previous therapists were not. Poorly trained staff.
Official Facility Response
Harry, we appreciate your positive words and your constructive feedback. We are happy to know that you found a therapist that worked well for you and that you loved. Your constructive feedback about the staff has been heard and will be considered when we make improvements. All the best to you as you move forward on your journey.
It can be improved with more training for employees. Therapist are trustworthy and personable. Not enough training for employees.
Official Facility Response
Ashley, thank you for writing this review. We are glad that you found our therapist so great to work with. Your constructive feedback will be very helpful as we make improvements. Best of luck to you!
It was great. Really taught me alot and really made me see myself my family life and decisions in a different perspective. Couldn't be more appreciative and grateful for the opportunity to go there and meet the people I did or the staff I met. Overall best rehab.
Official Facility Response
Thank you for the review! It is fantastic that you were able to gain a new perspective and make positive changes. Please continue to keep in touch and best of luck to you moving forward.
THIS PLACE IS A JOKE!
DO NOT GO THERE OR SEND YOUR LOVED ONES!!!
The pictures look nice and the description is tempting but Do NOT BE FOOLED!!!
THE FOOD IS DISGUSTING AT BEST!!! They claim to have a 5 star chef, but serve the same foods every day for all 3 meals. Everything is burnt, overcooked and rubbery with sauce to try to masque. The food is ALWAYS COLD and when I asked for hot food they put my plate in the microwave! The same rotten bananas and oranges are put out every day. Oh and if you want a special snack you have to pay 75 cents to buy junk food they bought at Sams Club. I LONGED FOR REAL FOOD THE ENTIRE TIME I WAS THERE! The price of your 30 day visit costs at least $30,000 and you get food I wouldnt serve a dog and have to buy junk food! Oh and none of the kitchen staff speaks or understands English so good luck if the coffee or juice was empty!
The dining area is DISGUSTING AND DIRTY AND DDILAPUDATED. I WATCHED THE STAFF MOP FLOOR WITHOUT SWEEPING SO THEY JUST MOVED DIRT FOOD AND HAIR AROUND. THE TABLES AND CHAIRS ARE FILTHY AND BROKEN AND CHEAP VINYL TABLE CLOTHS THROWN ON TOP TO HIDE THE OLD WHITE TABLES WITH CHIPS, DIRTT AND STAINS
The amenities are also A JOKE!!!!!!
The pool area is covered in cigarette ashes and butts and the nasty residents put their cigaretts out on the patio furniture so you cant even sit outside! Everything outside is dirty and torn up.
Inside the rooms, my light was broken and bathroom never cleaned. I had to steal cleaning supplies to clean my bathroom and bedroom. They dont clean daily or change the sheets as promised.
The entire facility is a disgrace. It was once a beautiful spa I hear was owned by Neiman Marcus....... Greenhouse has run it down into SHAMBLES!
The residents are inapropriately mixed in age. The teens and adults are mixed together with adults over 40. The young residents are ROWDY, NASTY, DISRESPECTFUL, DESTRUCTIVE AND CAUSE DRAMA AND COMMOTION. They dont go to class and spend the day at the pool smoking. I not only reported the incidents And when I complained, I was told they are there because they can pay the full cost of the program. So the staff doesnt want to be bothered and just looks other way when stuff is going on!!! IT IS NOT SAFE THERE!
The medical staff is a joke too....I was there a week and not ONE TIME DID I MEET MY DOCTOR OR HAVE A REAL SESSION WITH A THERAPIST! I was sick the entire time there. No matter how many times i went to Nurses and said i was sick, I nevet got help because they were always waiting for a callback from a doctor i never met.
The other staff is also a JOKE!!!! I was told everyone there has at least a MASTERS DEGRE.....
Most of the staff cant even spell Masters degree!!!! Most of them are rude, unprofessional and dont really care about their jobs, let alone us residents!
THERE WAS MO MUSIC THERAPY AND THE ART THERAPY WAS CRUDE AND ELEMENTARY TO SAY THE LEAST. No workout classes and the gym was tiny with old equipment. The other sessions were also useless and I fell asleep on one class bc it was so boring. They promised a church service on Sunday, but no one showed up and i was told that although this wasnt a locked facility I could not leave on Sunday to go to church!!!!
They never tell you that upon arrival your CELL PHONES AND MONEY ARE CONFISCATED NEVER TO BE SEEN AGAIN! MY CREDIT AND DEBIT CARDS WERE ALSO TAKEN. THEY TAKE YOUR MONEY AND PUT ON THEIR HOUSE ACCOUNT FOR YOU TO BUY FOOD, CIGARETTES AND SERVICES!......SURE FELT LIKE PRISON SYSTEM TO ME. YOU HAVE TO SIGN UP TO USE THEIR HOUSE PHONE FOR 10 MINUTES AND IF ALL 5 SLOTS ARE FULL WHEN U GET THE SIGN IN SHEET YOU HAVE NO PHONE TIME!!! When i tried to leave AMA , they claimed no one had access to the safe with my posessions and I had to wait until the next morning. I had to call 911 AND HAVE THE POLICE HELP ME GET MY MONEY AND CELL PHONE BACK SO I COULD LEAVE!!!
THEY ALSO DONT TELL YOU THEY DO A BODY SEARCH AS OF YOU ARE A CRIMINAL OR GOING TO JAIL!
TO SAY THIS WAS THE WORST DECISION I EVER MADE AND A MISERABLE 5 DAYS IS AN UNDERSTATEMENT. I REGRET THAT I WASTED MY TIME GOING TO GREENHOUSE!!!
I WAS NEVER COMFORTABLE, MADE TO FEEL WELCOME AND TREATED LIKE AN INMATE INSTEAD OF A PATIENT!
I COULD GO ON WITH MANY MORE INFRACTIONS AND INJUSTICES THAT TOOK PLACE HERE, BUT TIME AND WORDS WONT PERMIT ME!!!!
PURE HELL HOLE!!!!......DONT GO THERE OR SEND A LOVED ONE HERE IF YOU CARE ABOUT THEM!
Official Facility Response
Michelle, we can appreciate that you took the time to share your thoughts and opinions. We are truly sorry if there are hard feelings that would lead you to write such a harsh review. It is important that we state that while we respect each persons individual experience and thoughts, we do disagree with the sentiment behind this review. We take a lot of pride in all of our staff, the facility, and the amenities we offer. Our policies and procedures are in place for many reasons, including creating a safe and effective environment that is conducive to treatment. Please contact us directly to discuss the specifics in greater detail. We would be happy to work with you to remedy any frustrations you have.
My stay here was very excellent, the care and its administration were of the highest degree possible and to my opinion; very effective. I feel armed with the necessary tools to achieve sobriety and lasting one for this particular purpose. I wouldn't hesitate to reccomend anyone else to Green House Treatment Center.
Official Facility Response
Harrison, thank you so much for the review. Your kind words and recognition mean a lot. We are thrilled to know you have the tools you need to successfully move forward. Best of luck to you on your journey! Please continue to keep in touch and consider joining the alumni group.
My spouse is there now. The first week was going well, now they moved her room to a mixed gender hallway. She feels unsafe and no one cares. They lost her clothing and she called me afraid in tears. We live some distance from the facility but I’m headed there. She has been treated like common trash and that’s not right. I understand being firm but this sounds terrible.
Official Facility Response
Jay, we appreciate that you took the time to share your thoughts. We are sorry to hear that you and your loved one feel this way. The safety, comfort, health, and success of those who stay with us is our priority. We very much care about each person. Please feel free to contact our facility directly to discuss this further so we can remedy the situation.
I am absolutely appalled at this treatment facility. My father, who is recovering from a stroke, checked in to this center for alcoholism and was rejected because of his disability. This came as a shock to him and my family as the call center representative we spoke with prior to being transferred here (and by transferred, I mean he flew from North Carolina to Texas), assured us that the facility could accommodate his needs, which is really only some assistance getting into the shower and other physical activities such as getting into a pool, etc. I can't even begin to describe the anger my family feels right now knowing all the preparation and time it took to organize this transfer and to get him there, just to be turned down. Obviously, a situation such as this can be stressful for my father and other family members, and could potentially trigger the negative behavior and habits he is working to overcome. Clearly, Greenhouse needs to focus their efforts on training their employees to be knowledgeable on their treatment offerings AND/OR learn how to accommodate for individuals who have basic dependencies. This is the epitome of a lack of regulation and a disgrace.
Official Facility Response
Mackenzie, we are truly sorry for this miscommunication. Any decision we make is made with the interest of the person seeking treatment at heart. We want to be sure that each person is at the right treatment center for them. With that being said, we are truly sorry that you were delivered misinformation. Please know that your feedback has been seen and taken into consideration. We will be using your review when making internal improvements. Best of luck to you and your family.
Greenhouse in Arlington Tx is by far the worst run rehab I have ever stayed at. For the most part, the staff could care less whether or not you get anything out of treatment. They care mostly about getting you in the door so they can get your money. You could ask one staff member a question and get one answer, then another will give you a different answer, then by the time you have asked 5 staff members the same question you will have at least 3 different answers. Speaking of staff, they are extremely understaffed. The rules change on a day to day basis because staff has no idea what is going on. Something that was perfectly fine to do yesterday will be a problem tomorrow. The food that they claim to be prepared by a “5 star chef” is usually the same food for 3 days reheated, and it is barely 3 star food. The facility is very nice and clean, but other than that it is run just slightly better than a homeless shelter. I am now at their outpatient program, and this llace is even worse in terms of staff not caring about anything other than sitting around looking at their cell phones. This place is screwed up in terms of how they run it. Most of the staff aren’t familiar with recovery either, resulting in them once again barely knowing what they are talking about or dealing with. Once again, the facility is very nice and clean, just poorly run and terribly staffed. Hope this helps someone find a better place to go.
Official Facility Response
Kyle, we are glad you had an outlet to share your thoughts. We are very sorry to hear that you feel so negatively towards our facility. We would be happy to discuss some of your concerns one on one if you contact us directly. It is important for us to note that we take great pride in our program and our staff. Both of which have helped countless people get on to a healthier life path. If there was any miscommunication about our intentions or qualifications, we truly apologize. Our mission is to help people battle their addictions and we have seen much success in this. All the best to you moving forward.
I just returned home from the Greenhouse. I am older than the average client, and I have some serious issues I would still like addressed, but overall, I couldn't be happier with the staff. I learned so much about myself and my addiction, and I was given PLENTY of tools to enable me to go forward to live a successful life. It is a treatment center, not a mental hospital. My first six days were spent without phone calls so I could focus on my recovery. I signed up for ten minute phone calls each day thereafter. I followed the rules and was kind and respectful to staff and peers alike. I saw fights and was amazed at the number of clients who rushed to them to watch! The staff are not allowed to lay hands on us. I've seen nurses and Behavioral Health Technicians cussed at and threatened by clients who didn't get their way. I had my own problems but found peers and staff very caring and I stayed out of the drama. This place and these people saved my life and prepared me to go forward and live! God bless them all.
Official Facility Response
Thank you for your review! We are truly appreciative of your kind words and recognition. We are so happy you received the tools you need to see continued success on your journey through recovery. Please continue to stay in touch and we wish you the best of luck!
They made it all about my recovery, not to worry about anything but myself care. Staff. Case manager didn�t help me with FMLA or disability at all only saw her 3 times to facilitate discharge, even after I requested it. Several times
Official Facility Response
Mary, thank you for this review. We do our best to provide a client-centered environment for everyone who seeks treatment with us. We hope you see continued success on your journey. Please keep in touch through the alumni groups.
Received terrible service from the staff in Dallas who clearly need some more training. They expected my family and I to talk our loved one into staying in treatment, without giving us suggestions about what to say and how to say it. Terrible customer service on the phone when calling to inquire about the situation. Was ensured a follow-up call that never came. This staff seems to need some serious training. What good to nice facilities do when there is inadequate service? Would never recommend this center.
Official Facility Response
PS, thank you for taking the time to leave this feedback. All feedback is taken to heart and we utilize it while making changes that will lead to improvement in our program. We highly value communication and do our best to be in contact with loved ones when it is appropriate. We wish all the best to you and your family.
Greenhouse provided me with great therapy and coping skills to help brighten my future. Therapists and classes. Disorganized at times and minimal fitness facilities.
Official Facility Response
Megan, thank you for your review. We are so happy you gained the knowledge and tools you need to support you on your journey. We wish you all the best and hope that you continue to stay in touch.
Great place to recovee. Strengths:Recovery Weakness:Food
Official Facility Response
Thank you for leaving this review. It is great to be recognized as a great place to recover! All the best to you!
It was a very good experience for me. All of the staff were supportive and understanding. Most of the staff are in recovery as well, so they understand more and I could relate to them. Not enough communication between staff on policies.
Official Facility Response
Travis, thank you for leaving this review! We strive to provide a supportive and comfortable environment for all, so it is nice to see that it shows. Also, thank you for the constructive feedback as well. Constant improvement is a priority for us and your feedback helps us achieve this. We wish you all the best and hope to see you continue to be in touch.
I believe that the staff you have here is amazing. Everyone is very compassionate about their job. They have helped me! I would recommend Greenhouse (American Addiction Centers) to any friends and family.
Official Facility Response
Thank you for taking the time to leave this review and thank you for recommending Greenhouse to others. We are thrilled to know that we were able to play a role in improving your life and that our passion for recovery shows. Please continue to stay in touch through the alumni group!
It saved my life! It laid down the foundation for me to succeed
Official Facility Response
LeVardis, thank you for taking the time to leave this review. We are proud to hear that you are on the right path and we were able to help put you there. Please keep us updated on your journey by joining our alumni group!
my experience was a positive one. I was there for about 6 wks. I am now 653 days clean. I can say w/o a doubt that they saved my life and family. I made the right choice to go there, although I live in Minnesota. That was the hardest for me, being away from family. I am a better man for it. Thank you
Official Facility Response
Thank you for the positive review Wes. And congratulations on your sobriety! We strive to provide everyone who comes to us with the foundation to succeed in the way you have. Please consider joining our alumni group and best wishes to you on your continued journey.
I have been to several treatment centers as a patient and have professionally worked in 4 different treatment centers. Greenhouse ranks in the top 3 of the worst places I have ever been too. The staff to Client ratio is ridiculously high for the prices you’re paying for and the living situation is crammed and chaotic. I witnessed a BHT scream in a client's face. Nursing told me I was faking my abdominal pain I had for years and refused to let me go to the hospital for a second time after the pain got worse. I tried calling 911 and they just continued to rip the phone out of my hand each time. Most Therapists were completely mediocre, had no personal recovery experience and were bothered whenever I asked for help with the exception of two therapists who was amazing. YOU NEVER LEAVE THE BUILDING. With the exception of some upscale amendities like a pool and sauna it’s similar to being in jail and you’re treated as such. There were 6 phones for 100+ Men and only ten minutes per day to use them from 8:30-9:30 at night. I witnessed countless clients in distress, they might as well have kept a ambulance parked out front. There are groups for close to 12 hours a day and they repeat the same material over and over. They make it next to impossible to leave when you want. It is a mix of kids that don’t want to be there and older adults who are suffering immensely. The milieu goes up and down and is generally negative. The food was also mostly bad and they recycled everything for the next day. This place was not worth one cent of the incredible amount of money it costs. I would not send my worst enemy to greenhouse. All they care about is your money. The minute your insurance stops paying they will get you out of there.
Official Facility Response
Ian, thank you for taking the time to leave this feedback. We are truly sorry that you feel your experience at our treatment center did not meet your standards. The proper treatment of those who utilize our services is and always will be our priority. We are constantly striving for improvement and your feedback will help us better serve people in the future. We wish you the best.
Excellent the staff saved my life !! Staff at outpatient and at the Main inpatient facility really helped me work through so many problems I am so thankful
Official Facility Response
Chasity, thank you for the kind review. We are thrilled to hear we were able to help you address some of your problems. We wish you all the best in your recovery! Please feel free to join our alumni group.
Staff need to be more attentive
Official Facility Response
That you Nicholas for this feedback. We are truly appreciative that you took the time to leave a review and help us make our treatment program even more effective. We send our best to you and your journey!
Certain staff are absolutely incredible. Many are not. Make sure to request a different therapist early disagreements arise. The food is good but I was VERY upsold on amenities available, and what treatment would be like. My experience was MOST positively affected by my peers, and a few staff members.
Official Facility Response
Cody, thank you for the time you took to leave us feedback. We are glad you found some of our staff so helpful and found certain aspects of your treatment to be so positive. We will take the constructive comments to heart and will consider them as we takes strides to improve our facility so we can even better support those we serve. Best wishes to you!
I believe my treatment at Greenhouse was very good. The staff was awesome and I learned a great deal about my addiction and how to cope with it.
Official Facility Response
Clifford, thank you for the positive review. We are happy to know that we were able to provide you with the knowledge and tools to help you cope with your addiction. Please keep in contact. Best of luck to you on your journey.
I would highly recommend this facility to be your choice if you are struggling with addiction. Very professional from top to bottom
Official Facility Response
Michael, thank you for the kind review. We are glad you found Greenhouse to be professional and recommending us to others. We wish you all the best in your journey and encourage you to join the alumni network.
For the first time in my life i was able to worj on myself without any outside distractions. The therapy uncovered so much i had buried through my alcohol and drug use. They gave me the tools to live a sober life. My experience was awesome and life changing for me. I loved and and still value my five week stay. The entire staff really cared about my recovery. Today i am one year, 7 months sober and loving life!
Official Facility Response
Dawn, we really appreciate the time you took to write such a positive and thoughtful review. It is such a privilege for us to be able to provide you with the tools you need to succeed. Please keep in contact. We would love to see you in our alumni group. Best to you and your recovery!
I've had a great time here. Learned a lot of useful life-skills, and my therapist helped me deal with a lot of emotion I've had bottled up. Wish every addict could have this experience. Greenhouse is a great environment to get body, mind and spirit healthy. The staff has been extremely nice and helpful. I'm Extremely grateful for this program.
Official Facility Response
Hello Joe! Thank you for the positive review, we really appreciate that you took the time to write it. We are overjoyed to hear that you found our program to be positive on so many levels and that we were able to help you address what you needed to. We encourage you to keep in touch and join our alumni network!
I absolutely loved my therapist and BHT. She also went above and beyond to make sure I got what I needed. This was a great experience; one I will carry with me for a lifetime.
Official Facility Response
Sadie, thank you for taking the time to leave such a positive review. It is nice to hear when we have a positive impact on those we serve. Please keep in touch and join our alumni group! All the best to you and your journey.
Great place! Staff were excellent!
Official Facility Response
Thanks for the positive feedback Gilbert. We are so happy to hear you had a good experience. Please feel free to keep in touch and join our alumni network!
Everyone @ Greenhouse is so Kind and understanding. They were all willing to help me @ my time of need and accepted me with open arms. Was a tremendous help to me with communicating with my employer regarding FMLA and Short Term Disability. I appreciate tremendously.
It was the best treatment center I have ever been to. They helped me change my whole life around!
I had a good experience. This is my second time at Greenhouse and its TOP NOTCH!
It's been once hell of experience for me. Very glad that I came to AAC. Thank you AAC for helping me get my life back together again.
I had some ups and downs in the beginning but the end result was better than I could've ever Imagined!
Nice facility! Therapist Doc and staff were great! I learned alot!
Fantastic facility. They have are phenomenal therapists! These folks saved my life and I am I grateful! Would definitely recommend!
My overall treatment experience was great! My therapist made it even better. Thanks Greenhouse for all did to get me back on the right track.
First they over prescribe meds so if you drink they give you pills not to help but to make you a zombie. I saw many women drugged to the point of passing out in classes. Please note the person you speak with will do anything to get you there (commission based) truth you get one phone call for ten min once a day after 6 days. If you have a seizure you have to have four before they call ambulance. I watched a girl od in class, 4 fights in one day where there was contact. Be wary about going here this give they give meds and don't tell you what your taking.
Beware!! Nothing is as it's seems .They will lie to you about everything!They get you meds mixed up and give you the wrong ones or forget to give you the ones you're on.Its basically like a high school prison but masked in a decent facility .Way too much drama where it's very hard to focus on your self .People are bring in large amounts of drugs.The guys are perverts and are constantly trying to have sex with you.People are escaping and leaving everyday saying they would rather live in the streets and start prostituting .The staff is completely disorganized .All they care about US dollar sugns and a headcount .The people you speak with before to go to the facility are paid to be nice and seem gen inky concerned but they are just trying to make a sale.If you are really serious about your recovery I beg you to find someone else this place with pure hell!
Hands down! My first treatment, but I enjoyed myself. It gave me a new life. The facility is nice and comfortable. The food is good and it's very clean.
Great staff, great cleaning employees, great food staff. Overall a very nice facility that was more than accommodating.
Great experience with the customer service. BHT's could use more training on teaching groups. I really enjoyed the comrade with the other house mates, the structured and learning. Additional attention that was paid with great detail. I now have tools to be successful with my sober living.
I came here completely unprepared, not knowing what to expect or what to bring. I was aided by the staff as well as other clients to acquire everything I needed to get through the program. I was a little confused at first but the process came easily.
Great facility, great staff, excellent education on my addiction and how to manage it.
Staff is great! It was the most amazing experience of my life! Thank you Greenhouse staff!
My stay was excellent and they came me the tools I needed to better understand my addiction.
Strengths include: Good Food Clean Rooms Gym Yoga Meditation. A downfall was that BHT's are not well trained in recovery. Greenhouse is a great place to heal from addiction if you're serious about recovery.
Great Staff Thanks for all the wonderful staff from the Housekeeping and up. I have no complaints. The food was good. BHT's were helpful. Staff were super nice and professional..
the staff at Greenhouse is extremely well trained food and snacks are healthy and there is a good variety to choose from Stricter policies could be enforced to maintain a positive community The clinical, medical and support staff are all very helpful and extremely motivated to assist each of us with our individual issues. I was hesitant to choose Greenhouse at first, due to the size and number of clients. However, it became clear within the first couple of days that the staff make it a priority to get to know each of the clients individually. I very much would recommend Greenhouse to any person struggling with addiction.
The therapist staff, Esthter, Hans, Gail, Sterling are outstanding! The classes the therapist teach are great. My case manager Silvadia is the best I could have ever asked for. N/A The therapist staff, Esthter, Hans, Gail, Sterling are outstanding! The classes the therapist teach are great. My case manager Silvadia is the best I could have ever asked for.
I just completed 31 days at the Greenhouse. This was my 1st treatment center. I can say most classes were great but one staff was the best!! Def learned a lot from her. You only do truly get chicken or fish!! Housekeepers & laundry was awesome!! BHT's def need more experience some were not so friendly! You only meet with a therapist once a week! Kirk was awesome as my caseworker!! All nurses were very friendly & kind!! The overall place was under Reno while I was there for my stay!! The detox floor had really nice rooms then when I got downstairs the rooms were just okay!! I'm doing great from my experience & in a sober living home taking it one day at a time!!
Strengths: Working the 12-Steps Friendliness of the staff and the other clients. Greenhouse is great at working the 12-Steps Friendliness of the staff and the other clients.
Overall highly Satisfied. Very Valuable Experience N/A Overall highly Satisfied. Very Valuable Experience
This is my first time in a treatment center. i have had the opportunity to understand my addiction and how i need to recover from this long term. i feel very blessed to have had the education i needed to live a a better life going forward. i am empowered and ready to live a good life. thank you to all the staff for their unconditional support and for allowing me to "work throughout" my treatment without any judgement whatsoever and with the best human intentions. N/A This is my first time in a treatment center. i have had the opportunity to understand my addiction and how i need to recover from this long term. i feel very blessed to have had the education i needed to live a a better life going forward. i am empowered and ready to live a good life. thank you to all the staff for their unconditional support and for allowing me to "work throughout" my treatment without any judgement whatsoever and with the best human intentions.
I been to the green house 3 times in the last 3 years Everytime it work for me I didn't want to quit using I had reservations on rrlaspe while I pretend and fool everyone else but myself that I was doing the steps when in actuality I was faking it till I made it but it cost me I'm 60 years old and I'm back in the same position fuck up I have no insurance now so I can't come back I hope that the green house will give me one more chance to save my life again... Because it works. Please pray for me
Great Meetings and wonderful yoga and meditation classes. Great food, and some skilled therapist. Lack of training for the BHT's was a weakness. BHT also need training on how to deal with clients that have an addiction. BHTs don't have the skills to deal with behavior. Some BHTs are unfriendly. Thank you so much you saved my life.
Silvadia Moore,Client care coordinator was great with my case. chicken offer during every meal would have made it better. it was a great experience with the brotherhood and sisterhood, and the growth that we all made together, in our plight to follow the 12 steps programs... Silvadia Moore,Client care coordinator was great with my case and I was't even her client. She treats everyone with so much respect!
The staff was very friendly and helpful! The food is great, the rooms are nice, and the teachers are very good and know what they are talking about! I recommend this place 100%. Without this place I don't know where I would be right now!
The staff here are very caring and knowledgeable in helping me and others with a successful recovery program.This facility is a full featured facility, i.e. alcohol, drugs etc. and has literally saved my life along with many others. I recommend this facility in the strongest way.
Facility strengths would have to be the staff who are fully knowledgeable about the rehabilitation steps and ways to talk to certain clients when they are irritated or aggravated, it will also have to be the housekeeping who always kept my clothes clean and neatly folded and my room squeeky clean! Last but not least it would have to be the chef and the lunch staff for the great and healthy food!!!! satisfied to the fullest.Id have to say the monitoring of some of the clients here who don't go to class and still get too leave. it's not fair to us all who work our tails off to get sober but some people just get away with doing nothing at all. Better monitoring of students would be great. Facility strengths would have to be the staff who are fully knowledgeable about the rehabilitation steps and ways to talk to certain clients when they are irritated or aggravated, it will also have to be the housekeeping who always kept my clothes clean and neatly folded and my room squeeky clean! Last but not least it would have to be the chef and the lunch staff for the great and healthy food!!!! satisfied to the fullest.
The groups, counselors, doctors and my case manager are excellent. The groups, counselors, doctors and my case manager are excellent.
Great Clinicians, and staff friendly.Difficult time getting to Doctor.Wonderful treatment and facility
Sometimes it can seem like the place us wholly unorganized. However the staff and program as well as amnenites are pretty top notch. And the program is good too.
If you're ready to get well they are there to help and show you the solution.
This was my third rehab. Best place I went to they saved my life. Being over 50 I understood this more than the younger pts. I would recomend this to anyone who wants to be clean. I was thier 60 days and was treated with great care and respect. I had three meals a day all my laundry was done for me and have to do this myself know can I please come back for a vacation.
I WAS VERY HAPPY WITH THE LEVEL OF CARE. THE STAFF WAS GREAT, UNDERSTANDING, AND LISTENED WELL. YES AS ANY PLACE OF EMPLOYMENT THEY CAN RUN SHORT STAFFED BUT THEY'D MAKE TIME FOR YOU. GOOD FOOD, BEST TEACHER WAS MS. ANNETTE.. SHE TURNED ME AROUND. THANKS GREENHOUSE.
Either chicken or fish for dinner 7 days a week. Only have air conditioning in detox rooms... They will also call your family behind your back
The friendliness of the staff, the quality of the food, the cleanliness of the facility, the devotion of the therapists, the amazing dedication of the case manager's to their clients. There could be more sober activities organized outside of the treatment center and they need to reinstate computer time for clients outside of meeting with their case managers. The Greenhouse Treatment Center is a top notch rehab center. They are growing at a quick rate and have a few things to work on when it comes to sober activities outside of the facility but those decisions are in process.
Knowledge of instructors on addiction. People are all pleasant and apathetic to needs. The facility is in excellent condition and well maintained. No weakness The facility at Greenhouse is more than I expected and I would recomend the Greenhouse to family and friends .
They will tell you whatever they think you want to hear to get your warm body in a bed. Their medical care is subpar. It took over a week to gets any meds for my diabetes and even longer to get help when I found a lump in my breast. Most lectures are taught by people with no first hand knowledge of addictions and are repetitive leaving me stuck feeling as if I was living the same awful day over and over. I did however gain a greater insight into what drove me to use but that was done all by myself and thru talking and interacting with my peers. Everything great I took away from this experience involved the friendships I made and a select few of the staff. They basically only serve chicken or fish for 2 meals a day every day. Just gross. Since this was my first rehab experience I have nothing to compare it too...
Beautiful grounds. Not allowed to go outside. Poorly trained uncaring staff. Not honest. We made it clear we didn't want to go down cold turkey. They said she would get the best medical care.
I was a resident there for roughly 50 days. I went from detox to I P to G HOP. my experience was great. the staff were awesome, they took care of everything - even had housekeeping to do my laundry and clean my room. that way I could spend 100% of my time on myself. it made a difference, I saw my addiction for what it was and gained a new understanding of it. I was able to work though it and move on with my life. thank you to the b h t's and the counselors at g hop. the ones at I P were kinda lacking but G HOP made up for it. thank you again greenhouse for helping me clean up and learn how to stay that way!!!
Run down facility that looks nothing like the pictures online. Takes approx. a week to meet with your doctor- Disappointing all around
quality of care and excellant couselors. a little on the expensive side. i would recommend going their for treatment.
The facility was understaffed, the patients never could get psychiatric help as they were understaffed, there was no exercise, they ate chicken for every meal, the counseling was sub-par and they released my daughter despite her telling them she wasn't ready. She died one day later from an overdose.
Had to beg to ever get any one on one time with my personal therapist. The people who stood around and made sure nobody did anything against the rules were TERRIBLE at their job, and when they did get on to somebody they went at it the complete wrong way. Nursing was a night mare because you had to have a doctors order after a certain amount of days to even get vitamins, and it took about a week to even see a doctor. Classes were repeated constantly making me feel like it was groundhogs day. Couldn't even go smoke a cigarette after 1030 unless you begged and pleaded and then they would still say no. Was constantly talked down to about being an addict by the staff. There's much good, but the bad outweighs it.
Terrible facility that looks nothing like the pictures online. Also- should you decide to leave even a day earlier than is advised... you are shown the door and left with nothing to support your decision to go home.
Too much energy devoted to keeping the genders apart and not enough attention or devotion in addressing the clients who really need the help. I know it's a for profit company but too many clients are there for too many rehabs. Get better counselors . Overall not a bad place
I didn't learn any coping skills while there. I did sober up and I reevaluated my life. I don't think that it was anything that they said or did.
great facility however the G HOP is a horrifying ...very poorly staffed amongst other serious faults!!! my best bfriend having nitemares still
Worked well with family. Great food and nice accommodations. 12 step and CBT therapy were strengths. I would highly recommend this facility.
Strengths: exercise, food nutrition cleaniness. Weaknesses: quality of staff. Be prepares to do a lot of your own work if you really want to get help
Fantastic counselors who truly care about their patients but I felt that men were treated with much more respect than women. This center absolutely saved my life. The social skills training and cognitive behavioral therapy helped me learn to function in society. They taught me to love my life again and value my future.
Strengths: Staff Alumni Support Food. great place . like a vacation
It was worth the cost because gaining sobriety and peace of mind is priceless. It is one of the best things I have ever done in my life. Non-judgmental, genuinely concerned, extremely well qualified expert counseling and treatment essentially saved my life and the lives of many others.
Great staff overall, food was healthy, classes informative. Facility very clean
The people there really care! However, it was quite pricey.
My sister has been there for a few weeks and from a place that hails family involvment it has been a nighmare for us to be involved. Not sure how it all works but it seems like getting in touch with someone is a real task... if we would have been in touch with the councelors sooner we would have been able to give valuable insite into our family dynamic and the reason my sister is having so much trouble today. Unfortunatly, this did not happen in time. I would not recomment this place. There is no kind of security ( apparently). It seems like a posh place but who needs that when you just want to keep your family member alive. I think we assumed she would not be able to leave and thus made us feel like she was safe, but she is not safe.
I would not recommend this place to anyone. If you are expecting good care I would personally suggest looking somewhere else. Their staff are rude, they will loose your belongings, and they do not have good communication skills. They will tell your family that they will be well involved with them but that is wrong they will not be in contact with your family. I have been stressed out more by this facility then anyone should ever have to. Don't think that your family member will be treated well because they won't. They have young uncaring teenagers in the facility that cause more drama then anything. The patients nurses don't speak well English. I am very let down by such an expensive facility. Think things over before sending your family member here.
Awesome experience, would highly recommend and even go back upon relapse
Facility members are nice and understanding. However, the facility was not always staffed to handle the patients. Pick another place to go get treatment.
Longest 30 days of my life. Classes were non-informative, and repeated every other week. We literally ate chicken everyday. Staff members called "BHT's" hated their jobs and took out their feelings on the patients. They don't take you anywhere off campus besides the park down the road, so for 30 days (or however long you stay) you feel trapped and it gets depressing. The schedule is the same everyday, monotonous. All there really is to do there is go to groups and eat chicken and fish everyday. In the program there is a mixture of old and young, 18-65. Most of the youngsters are there for the wrong reasons and don't take their recovery seriously. Their very obnoxious and really just mess around causing trouble, try to create drama. The facility atmosphere is top notch, ill give them that, but that's really all they got going for them. Also, if your insurance is paying for you to be there, don't expect them to pay for all of it. When I got home, waiting for me in the mail was a bill for $3,450. And im not the only one who got a bill like this either, so its not that my insurance is bad. I could go on for pages about why not to go or send a loved one here, but I don't feel like typing anymore, haha
This place stinks! They don't monitor inappropriate behavior well enough and hold back recovery literature. OMG, the things that my wife has told me! She's still there for three more days.
Fantastic counselors, an array of treatment options, great payment plans and a gorgeous facility. Highly recommended. However, I felt there was [poor behavior] from the staff. Nonetheless, this rehab center saved my life. I would highly recommend it to anyone who is motivated to change their life.
Official Facility Response
Flag For Review
Review This Facility
Official Facility Response
Official Facility Feedback
Flag For Review
Rehabs.com does its very best to publish the most up-to-date treatment prices by requesting this information directly from the facility, or in some cases, sourcing this information from the facility’s website. Total costs may vary due to individuals' unique treatment needs. Please contact the facility directly for the most accurate price quote.