Hampstead Hospital in Hampstead, NH

Overall Rating

(4.2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
218 East Road
Hampstead NH 03841

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Rehabs.com 360 Guide

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ABOUT HAMPSTEAD HOSPITAL

In operation since 1974, Hampstead Hospital is one of the 31 (48.4 percent) of N.H. mental health and addiction treatment facilities operated by a private hospital. Located less than an hour from Boston in the city of Hampstead and servicing individuals and families throughout New England, the hospital runs multi-phase residential (“Recovery Matters”) and intensive outpatient (“Quitting Time”) treatment programs for adults seeking addiction recovery. This is the state's only hospital inpatient facility where medically monitored detox services are available.

TREATMENT & ASSESSMENT

Combining evidence-based treatments such as cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT) with a traditional 12-step recovery approach, the highly structured, three-phase, 10-bed “Recovery Matters” program can be accessed either as a referral or as a step-down from detox.

In an acute residential setting, Phase 1 aims to orient clients via medication and substance abuse assessments, initial family meetings, and meetings with clinical staff to determine treatment recommendations and goals. In this initial stage, clients are held to hospital grounds to limit distractions while in treatment.

Moving into Phase 2: Sub-Acute Rehabilitation and Partial Hospitalization with Overnight Boarding Option, men and women attend more than six daily group sessions that focus on addiction education, relapse prevention, men’s and women’s issues, and coping skills. With expanded privileges granted to them, clients attend off-site community meetings and activities. Psychiatric treatment and family involvement are also introduced here.

In the third and final phase, clients continue attending therapy sessions (now shortened to six hours on assigned days), and focus on their aftercare plans.

“Quitting Time,” the hospital’s cost-effective IOP track, features more therapy sessions over a shorter period. In addition to 12-step meetings, IOP clients attend educational and process groups designed to help them identify triggers and improve their relationship and communication skills. In addition, multi-family groups are held on Monday evenings.

STAFF CREDENTIALS

According to its website, Hampstead Hospital is staffed by board-certified psychiatrists, psychiatric nurse practitioners, nurses, social workers, master’s level clinicians, licensed drug and alcohol counselors, and recreational therapists. Consulting physicians are available daily. The eight former clients and their loved ones polled by Rehabs.com had positive feelings about the staff.

Staff's level of experience and training: 4/5 stars

ACCOMMODATIONS & AMENITIES

The 111-bed hospital is set on more than 100 acres of wooded terrain and well-manicured grounds. In addition, the Recovery Matters program houses clients in a separate, very private 10-bed housing unit.

WHAT ALUMNI SAY

To date, five former clients provided feedback about Hampstead Hospital to Rehabs.com. The feedback was somewhat positive. The alumni provided four out of five stars or higher for the program’s treatment effectiveness, accommodations and amenities, and meals and nutrition.

Three of the alumni found the counseling and group sessions “great” and “extremely helpful,” giving four out of five stars or higher for available counseling options. However, the other two alumni thought that the individual counseling was not as effective. One of these two alumni gave low ratings across the board, with just one star for staff's level of experience and training, counseling options, family participation, and the admissions and discharge procedures.

Four of the alumni also provided lower ratings of three out of five stars or lower for the program’s holistic offerings and affordability, one of them noting as a facility weakness, "Need more off time activities," and another wishing for "Extra things to do or other methods of treatment."

On Google, the hospital as a whole received three out of five stars from 20 reviews to date.[1] The reviews seemed to be polarized based on treatment needs. Alum E.L. commented, “This is one of the best hospitals in the United States for children and adolescents on autism spectrum. Dedicated staff, knowledgeable doctors. Highly recommended.” However, alum Ella wrote, “Horrible Horrible place. I was drugged and considered killing myself there way too many times. Don't waste your time and come here.”

The hospital received its best rating of 4.5 stars from 13 Facebook users, which the facility can monitor.[2]

WHAT FRIENDS & FAMILY SAY

To date, commentary and ratings provided by seven friends and family members were nuanced and mixed. The five loved ones polled on the facility’s level of family participation and whether or not they would recommend the facility gave high scores.

Family/loved ones are able to participate in treatment through facility programming: 4.4/5 stars

I would recommend this facility to a friend or family member who was considering treatment: 4.2/5 stars

The loved ones were divided on the quality of the staff and the program’s affordability. In writing, one anonymous loved one reported to Rehabs.com, “Halstead totally impressed me with the high level of patient care. You pay a premium compared to others in the area, but it is worth it.” Another anonymous loved one called the staff “intelligent, helpful and kind,” but felt that it was only great “for those who can afford it.” A less satisfied parent complained about the "zero tolerance working mentality of the staff" and how it created a negative atmosphere.

There are many counseling options to choose from depending on the client's preference: 3.6/5 stars

Treatment is affordable and/or payment plans, scholarships, or financial assistance are available: 2/5 stars

Loved ones also noted concerns about the facility’s maintenance. One took up the discrepancy between the facility’s pictures and its actual state. “It looked much darker and less up to date on the inside than it did on the website,” they wrote.

The facility is clean and well maintained: 3.75/4 stars

WHAT STAFF SAY

Although Rehabs.com has yet to receive staff feedback to date, 3.7-average stars were generated from eight Glassdoor users.[3] These individuals expressed satisfaction with the facility and the treatment they have received as employees. One noted weakness, though, was the hospital's for-profit operation. "Private/for-profit which leads to decisions made by upper management to be based on business model outcomes at the sacrifice of quality patient care," one current staff member noted.

FINANCING

Hampstead Hospital works with an extensive list of private health insurances including Aetna, Cigna, Value Options, Anthem, and more. The hospital suggests that prospective clients call the admissions department for more information, as not all plans cover all services available. According to HealthGrove, Medicare and Medicaid are also both accepted.

[1] https://goo.gl/2Qs4C8
[2] https://www.facebook.com/pages/Hampstead-Hospital/115773475110298
[3] https://www.glassdoor.com/Reviews/Hampstead-Hospital-Reviews-E121943.htm

Published on March 2018

User Reviews

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  • Treatment Effectiveness
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  • Meals & Nutrition
Their staff are intelligent, helpful and kind. They offer immense help, treatment and are great with coexisting disorders. The food wasn't great, not really any options for vegans or vegetarians. The food caused me to become ill at one point. The hospital is great for those who can afford it. However, it doesn't accept many Medicaid or Medicare insurances.

  • Treatment Effectiveness
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The zero tolerance working mentality of the staff doesn't allow for spontaneous emotional expression if it isn't positive. Individually none of the staff was cruel, but the environment isn't nearly as healing as it could be.

  • Treatment Effectiveness
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Great counsiling They need extra things to do or other methods of treatment. Great place

  • Treatment Effectiveness
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An overall good facility, but could have used better holistic offerings.

  • Treatment Effectiveness
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Caring staff. No long term in patient care. Offers detox and IOP. Nothing to offer.

  • Treatment Effectiveness
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Groups I found extremely helpful. Need more off time activities. I found that the group was more helpful but one on one was also helpful everyone is different but no matter what go go now do it for yourself gave pride not fear don't be ashamed do it.

  • Treatment Effectiveness
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  • Meals & Nutrition
Friendly and by the book with the rules. Need to check the people better when they have visitors. Was upset my family member couldn't stay longer for insurance reasons. My family member didn't hate the place , but he didn't care for it either. I think it's a little dated. There was a lot of people with mental issues there and not as many there for rehab.

  • Treatment Effectiveness
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Nearby, alcohol counseling as well as mental health, fully involves the family. Halstead totally impressed me with the high level of patient care. You pay a premium compared to others in the area, but it is worth it.

  • Treatment Effectiveness
it was an out patient program. I will never need that kind of help. It was not my experience to share.

  • Accommodations & Amenities
  • Meals & Nutrition
It looked much darker and less up to date on the inside than it did on the website. I would like to give them a second chance with their therapy options. I wish the staff was more friendly to patients and visitors.

  • Treatment Effectiveness
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  • Meals & Nutrition
The relapse was short and got clean 2 weekslater been clean 17 plus years

  • Treatment Effectiveness
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  • Meals & Nutrition
Been in 5 detoxes and by far the most comfortable and enabled me to finally look at myself as opposed to worry about my surroundings. For the common man it was a great location on the boarder of NH/MA that most insurances will cover. For those that cannot afford months on a beach this is a great place to focus on yourself.

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