Haymarket Center in Chicago, IL

Overall Rating

(3.2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
932 W. Washington
Chicago IL 60607

Haymarket Center Philosophy

Working primarily with the homeless, poor and ex-offenders, the Haymarket Center provides substance abuse treatment services including detoxification, intervention, residential treatment and transitional housing for both men and women. With an emphasis on the 12-Steps, treatment options at The Haymarket Center feature health and wellness classes, and job search and life skills training. All Haymarket treatment is geared toward helping patients lead a healthy, drug-free life.

Areas of Specialization

  • Residential Treatment
    Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

  • Intensive Outpatient Program
    Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.

Facility Highlights

Didactic Group

Therapeutic Group

Individual Counseling

Meet the Staff

Mr. Raymond F. Soucek

President

Photo of Mr. Raymond F. Soucek

Raymond F. Soucek has a Bachelor of Arts undergraduate degree from Loras College, Dubuque, IA, and a Master's of Arts degree in human services from Concordia University in River Forest, IL. He is a Certified Supervisor Alcohol and Drug Counselor (CSADC). He has worked in the addiction field since 1976. In 1989, he was named Executive Director and then President of Haymarket Center.

Dr. Dan Lustig

Vice President of Clinical Services

Photo of Dr. Dan Lustig

Dr. Lustig has more than 20 years of experience in the field of addictions. In 2005 he completed a research study examining the Factors Related to Changes in African American Women Participating in Substance Abuse Treatment. He currently sits on numerous committees evaluating methamphetamine and its clinical interventions statewide. In addition to his advocacy, service work, and expertise in psychology, Dr. Lustig holds certifications in: mentally ill substance abusers (MISA II), and is a certified substance abuse counselor (CADC).

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT HAYMARKET CENTER

Haymarket Center, founded in 1975, is one of the largest facilities in Chicago, Ill. dedicated to helping those seeking treatment for substance abuse. The facility serves up to 18,000 men, women, and children each year. Haymarket offers a full range of services, including residential, outpatient, detox and over 30 specialized programs.

TREATMENT & ASSESSMENT

The treatment process at the Haymarket Center begins with a comprehensive assessment. Most facilities in the United States use a similar process to identify the needs of each client and to tailor services to their needs. Once complete, clients are enrolled in the appropriate program at one of the Haymarket’s facilities.

The treatment process is heavily based on 12-Step, which is used in up to 83% of treatment facilities in the U.S.. The Haymarket Center offers one of the 59 long-term, non-hospital treatment programs in the state, with residential programs lasting more than 60 days.

While in treatment, clients are encouraged to participate in religious activities. The facility hosts religious groups to facilitate spiritual rehabilitation for residents. However, religious service participation is optional for all clients.

During their stay, clients work with case managers to develop treatment plans and facilitate a variety of treatment and education options. Clients also have access to assistance with job searches and finding permanent housing.

STAFF CREDENTIALS

Haymarket Center’s staff includes medical and counseling professionals such as social workers, counselors, and family therapists. The medically-monitored detox facilities employ a psychiatric team and 24-hour nursing coverage. The facility also has a 14-member Board of Directors with extensive credentials and varied backgrounds. It is a part of the 29% of treatment facilities in the U.S. accredited by CARF.

ACCOMMODATIONS & AMENITIES

To better serve their surrounding community, Haymarket Center is one of the 325 facilities in the state to offer services in other languages. Services are available in English, Spanish, and Polish. Smoking is allowed on-site, and cell phone use is limited. Visitation is arranged individually between the client and his or her counselor, and in terms of food, clients receive three meals per day in the cafeteria.

Living arrangements depend on the program. Most programs, such as the residential program for women, the integrated care program, and the rapid stabilization program, have 16 beds. The residential program for men can house up to 24 men at a time. To date, the 12 individuals polled by Rehabs.com on the matter generally approved of the facilities' cleanliness and upkeep.

Facility Cleanliness and Upkeep: 3.7/5

WHAT ALUMNI SAY

At the time of this writing, Rehabs.com has received feedback from nine alumni of the Haymarket Center. The feedback was extremely mixed, with the facility receiving both one and five out of five-star reviews. Some former clients could not have been happier with their experience, while others voiced disappointments with some aspects of the treatment program.

Feedback about the staff ranged from the positive to the negative. One alum noted “they could have been more professional.” And an anonymous alum wrote: “This place is a joke.” Also, even the survey respondents who gave high scores for treatment effectiveness mentioned that there was not much family participation available. However, even amongst negative reviews, alumni generally indicated that the treatment was affordable.

Affordability: 4/5
Staff Experience and Training: 3/5
Family Participation: 2.4/5

On Google, the Haymarket Center earned an average rating of 3.3 out of five stars from 40 reviews to date.[1] Feedback is heavily divided about the staff and the effectiveness of the program. Alumni described the staff as “unprofessional,” while others felt staff was dedicated.

On Yelp, the single review to date was five out of five stars.[2] It is a fairly promotional review. However, it does highlight that there is security on-side and that it “does not have the features of a five star hotel.”

On Facebook, where the facility can manage its page, the Haymarket Center has a 4.2 out of five star rating from 94 people.[3] The reviews were also revealed divided opinions about the staff. “The staff is very helpful and experienced,” one representative reviewer wrote, while alum Donnie felt he was “treated very badly for being Gay.”

WHAT FRIENDS & FAMILY SAY

At the time of this writing, Rehabs.com has received feedback from five loved ones about the Haymarket Center. The feedback was mixed. Some gave stellar ratings and praised the ease of entry, but voiced complaints in regards to their specific programming and the quality of food.

Overall, loved ones identified the facility’s holistic offerings and treatment options as opportunities for improvement. “It had room to except patients,” an anonymous loved one said, “but limited knowledge of progressive treatment options.”

Loved ones generally expressed dissatisfaction with the amount of family participation available. Loved one T.R. added: “Plain no visitations was harsh. A lot of the day was watching sobriety video groups…” However, most of the loved ones thought the staff at the facility was good.. “The counselors are really involved,” one loved one wrote.

Staff Experience and Training: 3.8/5
Family Participation: 2.6/5
Holistic Offerings: 2.2/5

WHAT STAFF SAY

At the time of this writing, one staff member has provided feedback about the Haymarket Center to Rehabs.com. The feedback was overwhelmingly positive, with five out of five stars given to the facility for its affordability, level of family participation, staff availability, and exercise and leisure opportunities.

On Glassdoor, the Haymarket Center received an average of 2.9 out of five stars from 28 reviews to date.[4] Many recent reviews described how “A great deal of change occurring in a small window is creating growing pains” for the company. Former employees write about how the facility is “Severely understaffed.”

On Indeed, 77 reviewers gave an average rating of 3.6 out of five stars.[5] While former interns described it as a “Great Learning experience.” The negative reviews indicated that despite the lack of advancement and the stress, they “loved working with the clients that come there for help.”

FINANCING

The Haymarket Center is among Illinois’ 270 facilities that provide treatment at no cost for clients who cannot pay. The facility also accepts a range of private insurance plans, including Aetna, Blue Cross Blue Shield, Cenpatico, CountyCare, Harmony, Illini Care, Meridian, and Molina Health. For clients who are underinsured or uninsured, The Haymarket Center has sliding fee scales based on income as well as connections with other funding options.

CONCLUSION

The Haymarket Center is focused on helping to form the future of addiction treatment by working with the community and lawmakers to change how addiction is handled in the U.S. The facility hosted a conference with Senator Dick Durbin to discuss the changes to the nation’s drug enforcement policies. The bipartisan plan that he worked on includes many of the suggestions of industry-leading organizations to help the country find a way to effectively address the growing opioid epidemic.

[1] Google Reviews
[2] https://www.yelp.com/biz/haymarket-center-chicago-3
[3] https://www.facebook.com/haymarketcenter/reviews
[4] https://www.glassdoor.com/Reviews/Haymarket-Center-Reviews-E280462.htm
[5] https://www.indeed.com/cmp/Haymarket-Center/reviews

Published on December 2018

User Reviews

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If I didn't get thrown out for insurance reasons I would have left and OD'd or left addicted to Suboxone. expect the staff to treat you in that manner, and they sure won't put you out because u don't have insurance.

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It's excellent. Strengths:Strong Weakness:Creditable

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I had an alright experience if only they'd done a better job with my detox I'd probably be clean today.

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There could be more professionalism displayed throughout the organization. Because everyone reserves the right to feel or believe what they may about addiction sometimes you feel like you are talked down to or belittled if you don't share the same beliefs at time. Sometimes the staff seem so confused with the high turnover rate that the organization of this place seems strange. Yes, like every organization they care about getting paid for services but I do believe that there are some good workers there that are helpful and then for others its all about power and politics. Lastly, the staff seems extremely tired in an over worked and underpaid for what its worth.

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I was here over 20 years ago, the place was an excellent place for treatment. Many of the women I was in treatment with are still sober today. This place is dedicated to helping individudals and family come together. They took me and my children on our first "EVER" camping trip and it was awesome!!!!1

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compassionate

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The counselors are really involved, but food wasn't good. They should have more counseling sessions instead of 2 days out of a week

Official Facility Response

We do apologize that the food isn't up to some individuals standards, we make every effort to provide a balanced menu. Unfortunately much of our funding dictates our menu choices. We do follow and even exceed the group sessions and treatment requirements of the state and encourage all clients to consider inpatient, Intense Outpatient treatment options.

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It had room to except patients but limited knowledge of progressive treatment options, continue to obtain knowledge

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Based in reality which is good but no much avalable space. Six and a half years sober, first time in my life this long,

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Affordable program but needs quality improvements

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the staff and location were strenghts. Plain no visitations was harsh. A lot of the day was watching sobriety video groups were good comfrortable atmosphere

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It was easy to get in; however, there was nothing to do and it just wasn't a nice place to go.

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It just doesn't seem like a good place.

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They could have been more professional.

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They are nice, caring and clean. However, there is not much family involvement or input.

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Effective treatment that is administered with empathy and compassion.

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I think if you are poor or homeless and have nowhere to detox, you should go here, but the most they'll give you to make it through is an advil. And that includes not having a single kind word for you while you make it through your withdrawals. Otherwise, if you have insurance or can pay -- run, don't walk, AWAY from this place. Staff were attitudinal, forced groups that were basically just telling the participant instead of working with the participant to overcome their personal triggers. Food was gross. I got my friend out of there quickly after she was in for the full amount and then transferred her to Gateway. The staff have an attitude expecting failure . They're more like prison daycare...

  • Treatment Effectiveness
This place focused on their receiving payment! It one's insurance ran out or ceased to pay one was instantly ejected from the program regardless of progress towards to sobriety! This place is a joke. It didn't cover my real issues!

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Still clean today. Going into treatment was the best decision I made. They provided me with the tools I needed to be where I am today.The recovery home was what I needed. I had been on drugs for over 33 yrs. and I needed more time to get it right

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