Hazelden Betty Ford Foundation in Saint Paul, MN

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(3.9 of 5)
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680 Stewart Avenue
Saint Paul MN 55102

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ABOUT HAZELDEN BETTY FORD FOUNDATION — ST. PAUL

Operating under one of the most respected brand names in the recovery industry, the Hazelden Betty Ford Foundation in St. Paul, Minn. is one of 221 (71.8%) substance abuse treatment facilities in the state. It provides a variety of services for both teens and adults facing issues related to substance abuse and addiction. While all services are offered on an outpatient basis, the foundation runs a sober living facility for adults looking for structure and support during the early stages of sobriety. Additionally, this is one of only 15 (1.3%) facilities in the state to to operate an opioid treatment program.

TREATMENT & ASSESSMENT

According to the facility’s website, the Hazelden Betty Ford Foundation offers both in-person and phone assessments, the latter of which are available 24/7 and provided at no cost. Depending on the level of care required, clients may opt for intensive outpatient care or day treatment.

Day treatment –– the more intensive option –– employs day-long programming comprised of individual therapy, group counseling, educational lectures, and groups that address special topics. These topics include gender issues, trauma, teen issues, LGBTQ-integrative care, and opioid addiction. The center’s website indicates day treatment is great options for people who have experienced a recent relapse, just gotten out of inpatient treatment, or struggle with co-occurring disorders.

Intensive outpatient treatment is similar in design, but participants meet up to four times a week for three-hour sessions.

Additional offerings include Teen Intervene. In 2010, 5% of Minnesota teens ages 12 to 17 demonstrated a general substance use disorder, and 3% of teens needed but did not receive treatment at a special facility for illicut drug use. This program offered by Hazelden is an early intervention program for adolescents in which sober living is supervised and includes recovery coaching, 12-step meetings, and options for continuing care.

STAFF CREDENTIALS

The Hazelden staff includes physicians, psychiatrists, and certified counselors, according to the center’s website. Ratings from 16 former clients and their loved ones reveal satisfaction with the Hazelden employees.

Staff's level of treatment and experience: 4.4/5 stars

ACCOMMODATIONS & AMENITIES

The center’s website describes its supervised recovery housing as “home-like.” Residents have river views and sleep in gender-specific rooms. Clients have on-site access to coaching, vocational skill-building, and 12-step meetings. The facility’s website indicates there is also a small exercise facility. Public transportation is accessible, and clients may keep a vehicle or bicycle on-site. Cell phones and laptops are also permitted. 14 survey respondents shared positive sentiments about the accommodations and related offerings.

This facility offers excellent leisure, exercise, and extracurricular options: 4/5

WHAT ALUMNI SAY

Feedback from alumni was mostly positive. Of the nine alumni polled by Rehabs.com at the time of this writing, seven former clients provided positive opinions of the center, one left a neutral review, and one alum had a negative experience at the facility. Multiple alumni shared praise for the staff. “They have good workers that go out of there way to help you with your problems and needs,” an alum wrote in a representative review.

I would recommend this facility to a friend or family member who was considering treatment: 3.8/4

The highest ratings went to the facility’s cleanliness from 6 alumni reviewers and holistic offerings from 5 polled former clients.

The facility is clean and well-maintained: 4.3/5

The facility has high quality holistic offerings: 4/5

Other alumni praised the center’s program and the detox process. “It’s much more comfortable place than a hospital rehab...more one on one...not totally 12 steps that doesn’t really apply totally to an addict,” an alum wrote. However, not all alumni agreed. “If you need a rigid 12 step program then this place is for you,” one alum wrote. But, the alum noted if “you have the ability to creatively think… then look elsewhere.”

Reviews about the facility's ability to treat co-occurring disorders were also mixed, with two alumni giving this three out of five stars, two giving this four out of five stars, and one giving this five out of five stars.

On Google, the facility earned an above-average rating of 3.8 stars from 12 users to date, but received much written criticism.[1] Reviewer L.W. remarked that her experience at a different Hazelden location was better than her experience at St. Paul. A few other reviewers noted a lack of staff support. Eight users gave the facility five out of five stars, but did not leave any reasons for these ratings.

WHAT FRIENDS & FAMILY SAY

Loved ones generally provided positive feedback. Of the 15 loved ones questioned by Rehabs.com at the time of this writing, 14 had positive opinions of the Hazelden Betty Ford Foundation, and only one loved one left a negative review.

When asked, on a scale from one to five, how likely they were to recommend the facility to others, 10 survey respondents provided a high average rating.

I would recommend this facility to a friend or family member who was considering treatment: 4.8/4

The highest-rated categories that respondents were polled on were the staff’s level of experience and training, the facility’s cleanliness, and family participation. “It worked very well for my brother…They incorporated family, which was very beneficial,” one anonymous loved one wrote.

Staff's level of experience and training: 4.8/5 stars

The facility is clean and well-maintained: 4.8/5 stars

Family/loved ones are able to participate in treatment through facility programming: 4.7/5 stars

Loved ones left very few concerns. One parent, R.H.T., felt that the facility lacked adequate care for women and individuals with co-occurring disorders. “The worst is that this place is labeled dual diagnosis, yet it was virtually impossible to get a psychiatry appt.,” they wrote. Still, the center’s affordability was the only category to dip below four stars.

Treatment is affordable and/or payment plans, scholarships, or financial assistance are available: 3.6/5

FINANCING

Pricing varies according to each client’s individual treatment plan, the center’s website notes. The Teen Intervene program, however, has a standardized price of $318 per session. Hazelden accepts most insurance plans. Payment plans and some financial aid are available to individuals who qualify. Additionally, the facility's HealthGrove page indicates state insurance (other than Medicaid) and Access to Recovery (ATR) Vouchers are also accepted.

[1] https://goo.gl/GhHSZ9

Published on February 2018

User Reviews

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12 step based, spiritul. Saved my life

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It was effective.

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the amount of help you get. longer stay

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Availability of help Only teach 12 step program. Very centered on AA and no other type or treatment options The day treatment program is effective if you follow the 12 steps and believe in AA and NA. If you want other options, they cant help you. Its very focused on peer process groups and not as much one on one counseling with clients. Very heavy influence of AA and fellowship. If that doesnt work for you, this place doesnt help.

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They have well-trained and professional workers. They have good workers that go out of there way to help you with your problems and needs

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It was a great treatment. It well done

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Dedicated staff. Not long enough treatment. Good location

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great staff, they really understand how the patient feels and does all they can to help you adjust and be sucsessful they are quite expensive nice rooms, great meals and an awesome pool, it really helped having the pool to get exercise and a pleasant distraction from the rest of the program. the councelors are great and the large room for speakers makes it feel more like a classroom than a group of people in therapy

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Lots of different counseling and treatment program, clean, well organized . Expensive treatment. It is highly reputable

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For a facility with the name, "Hazelden," this rehab was surprisingly a disappointment. It was ineffective in helping my daughter. Here, young men and women live in dorm-like rooms adjacent to each other and then get kicked out each week due to forming relationships. The vast majority of residents are male and the regimented programming is primarily geared to meet men's needs. There are very few vegetarian food options and the meals cater to choices which can mostly be described as meat and potatoes entrees. There is no exercize facility. The worst is that this place is labeled dual diagnosis, yet it was virtually impossible to get a psychiatry appt. for much needed medical management until nearly two months after my daughter's arrival. Some of the recovering techs who monitor and grade the residents' behaviors are helpful, while others demean and unfairly needle the residents and micro-manage them. Our family liked that some therapy groups are very good. Overall, many young people fail here and are asked to leave instead of the counselors adding what they actually need: more recovery support. The director misrepresented various aspects of the program to our family prior to our daughter's arrival: falsely stating there were exercize groups that met weekly, that there was outstanding dual diagnosis support, that men and women had separate living areas, that there was excellent direction given to residents on stepping down in aftercare, etc. Following my daughter's stay at Hazelden Plymouth, the St. Paul facility was a huge and painful disappointment for her. Our family concluded that the St. Paul Hazelden was started by men and that it still is much better for men's recovery. It is a gross mismatch that falls way short of meeting the needs of most dual diagnosed women.

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Strengths: Private rooms smaller groups. Weaknesses: More leaned toward the alcholics than the addicts they should separate them. It's a much more comfortable place than a hospital rehab...more one on one..not totally 12 step that doesn't really apply totally to an addict. They handled the detox process much better than a hospital setting where your just an insurance payment.

sibling was not responsive to treatment

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Strengths: Organization, reputation, services offerred. Weaknesses: location. Treat a variety of people which is nice since some people are battling more than one vice.

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Strengths: concolers..treatment..efective.

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Great helpful workers there. Can be lonely at times.

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It worked very well for my brother (a long time alcoholic). They incorporated family, which was very beneficial. However, it was inconvenient that it was a ways out of town.

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Nice staff, committed to helping and comfortable living arrangements. It is a highly rated facility in Minnesota. However, it was very expensive.

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The staff was excellent but they need to improve their outpatient program.

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The treatment program helped me stay on track. I have not relapsed.

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It really shouldn't cost that much. They also should offer more holistic options.

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The staff was very supportive. It was very expensive.

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It was a good facility.

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It was a decent facility.

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I only needed to get away for a few days, so when the few days were up I was ready to go. Being away from "friends" was what I really needed, not a 12 step program. Medicating the clients was the main form of "treatment", I felt/feel this was not only ineffective but hypocritical. Only abstinence and 12 step, simple solutions for the simple minded. $22,000 for 15 days......the counselors were not qualified and the nurses, doctors, and CMAs were below par. The facilities were pretty nice, but there was only a 12 step traditional approach; no holistic approach at all. ... If you need a rigid 12 step program then this is the place for you!! ...

The photos show a cozy Victorian home where it was assumed the residents resided. The reality was the house was were the offices were. Residents stayed in what looked line a minimum security prison. Totally dismal. We're bringing him home so he can receive therapy and proper nutrition. There was no fitness facility close by or on the premesis. The food was brought in from another facility and it was awful, institutional-type food. There was only 1 therapist on staff for 60 residents and getting an appointment was impossible. At $5800/month, there should have been some type of psychological support, as well as support in all other areas of well-being. ... Unfortunately, maybe because that was an adult facility, it was a poor fit for our son who is 20 years old and pretty immature.

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