Holyoke Medical Center in Holyoke, MA

Overall Rating

(3.5 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
575 Beech Street
Holyoke MA 01040

Holyoke Medical Center Philosophy

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors


Founded in 1893, Holyoke Medical Center is a 198-bed general medical hospital located just southwest of central Holyoke, Western Massachusetts, and owned by Valley Health Systems. The hospital’s Center for Behavioral Health offers inpatient and outpatient services, including intensive outpatient (IOP) and partial hospitalization (POP) programming, for individuals struggling with mental and behavioral health disorders, including substance abuse.


Inpatient treatment is intended as a short-term measure only for those needing psychiatric stabilization. The facility’s website notes treatment is patient-centered and individualized and that the center offers psychiatric evaluations, medication management, family interventions, and group counseling sessions for inpatient clients.

Outpatient treatment is available in the daytime or the evening, and can address a variety of problems, including trauma and PTSD, depression, anxiety, stress, grief, and substance abuse. Outpatient programming often uses medication alongside psychotherapy in the form of group, individual, and couples counseling.

In addition to general outpatient programming, the center offers a partial hospitalization program (PHP) and an intensive outpatient program (IOP) which provide intensive group therapy, support, and structure as an alternative to inpatient treatment. Both include dedicated programming for clients struggling with co-occurring disorders including addiction education and relapse prevention skills groups.

Transcranial Magnetic Stimulation Therapy with trained professionals is available with indicated.


Staff includes psychiatrists, registered nurses, psychiatric clinicians, licensed psychologists, clinical social workers, mental health counselors, and therapists.


There is currently no information provided by the facility regarding its living arrangements and related offerings, however, the only individual polled by Rehabs.com to date gave the center four out of five stars for its accommodations and its cleanliness.


At the time of this writing, Rehabs.com had not received any reviews directly from alumni of this facility. The Center for Behavioral Health did not have much coverage on secondary review sites, either, but Google did yield some mixed feedback. On Google, the hospital had an average rating of 3.6 out of five stars based on 41 reviews, several of which spoke to the center's behavioral health services.[1] The single alum reviewer, Joshua, who partook in the center's mental health services, left positive feedback. "Many workshop services available for boosting awareness...Their was a art room, and it was in general a very friendly enjoyable experience...If I could, I would live there because of the solace and peace of mind I get," he wrote.


The sole loved one polled by Rehabs.com to date gave entirely positive feedback with ratings of five out of five stars for its counseling and four out of five stars for its staff support and mental health treatment. “Effective treatment at reasonable cost,” the loved one wrote anonymously.

While the Rehabs.com reviewer was pleased with the facility, a family member on Google named Elsa was disatisfied with the lack of help offered to her daughter after she entered the emergency room with an opioid overdose. "With today's opioid crisis and epidemic, I found it hard to believe that they offered her no help or assistance to find detox treatment and seemed to lack any kind of compassion for her condition at the time," the loved one wrote.


According to its website, the Center for Behavioral Health accepts most health insurance plans, both HMO and PPO, as well as Medicare and Medicaid. The hospital provides care regardless of ability to pay and offers financial assistance.

[1] https://goo.gl/QRukoG

Published on October 2017

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