Holyoke Medical Center in Holyoke, MA

Overall Rating

(3.5 of 5)
Treatment Effectiveness
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Meals & Nutrition
575 Beech Street
Holyoke MA 01040

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors


Founded in 1893, Holyoke Medical Center is a 198-bed general medical hospital located in Western Massachusetts. The hospital’s Center for Behavioral Health offers inpatient and outpatient services for individuals struggling with mental and behavioral health concerns, which includes dual diagnosis treatment for substance use disorders. Hospital-based inpatient care is available at just 7.1 percent (25) of Massachusetts' 351 substance abuse treatment facilities.


As reported in Masslive.com in June 2017, the hospital's expanded emergency department includes a Crisis Center for psychiatric services. Inpatient treatment at Holyoke Medical Center is intended as a short-term measure only for those needing psychiatric stabilization. The facility’s website notes that treatment is individualized, offering psychiatric evaluations, medication management, and group counseling.

The hospital provides daytime and evening outpatient programming addressing trauma, depression, anxiety, grief, and addiction or substance abuse. Clinical counselors coordinate with psychiatrists to integrate medication with psychotherapy. In addition to less frequent outpatient appointments, a partial hospitalization program (PHP) and an intensive outpatient program (IOP) are available.

Programming is based in group therapy and peer support, as a structured alternative to inpatient treatment. Both include dedicated dual diagnosis programming with addiction education and relapse prevention skills training.

Per a mid-2018 press release on the Holyoke hospital’s website, a new Comprehensive Care Center provides medication-assisted treatment for opioid dependence. The center utilizes Suboxone, which is available at 42.5 percent of Massachusetts treatment facilities. Counseling is provided through collaboration with River Valley Counseling Center in Springfield, Mass.


Holyoke Medical Center’s Center for Behavioral Health employs psychiatrists, registered nurses, psychologists, and clinical social workers, according to the facility’s website.


There is currently no information provided by the center regarding its inpatient living arrangements and related offerings; however, the one individual polled by Rehabs.com to date gave the center four out of five stars for cleanliness and maintenance.


At the time of this writing, Rehabs.com had not received any reviews directly from former clients of Holyoke Medical Center. However, on Google, the hospital had an average rating of 3.4 out of five stars based on 74 reviews, about half a dozen of which spoke to the facility’s behavioral health and psychiatric services.[1]

Two alumni reviewers left polarized feedback. One highlighted both facility amenities and and positive treatment outcomes. He noted “workshop services available for boosting awareness,” an art room, a friendly environment, and peace of mind. By contrast, another former client expressed concerns about a facility psychiatrist from a decade prior and disagreements over medication prescription.


The sole loved one polled by Rehabs.com to date gave entirely positive feedback with ratings of five out of five stars for counseling and four for treatment effectiveness. However, two relatives of former Center for Behavioral Health patients posted criticism of the hospital on Google. One echoed an alum’s concerns about over-prescription of psychiatric medication, while the other reported their experience of insufficient care in the emergency room for the effects of opioid use.


A total of five former and current employees gave favorable feedback for Holyoke Medical Center’s behavioral health program on Glassdoor and Indeed.[2] [3] Staffers represented their experience of working with clients as rewarding and their co-workers as supportive. Criticism focused on funding and management. In a representative review on Indeed, one individual wrote that the facility “promotes respect,” while another concluded: “Felt I was really helping some people.”


According to the Holyoke Medical Center website, the facility accepts HMO and PPO insurance plans, Medicare, and Medicaid. A discount is available for the uninsured and insurance-free payment plans may be arranged.

[1] GoogleReviews
[2] https://www.glassdoor.com/Reviews/Holyoke-Medical-Center-Reviews-E122263.htm
[3] https://www.indeed.com/cmp/Holyoke-Medical-Center/reviews

Published on January 2019

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