Horizon Health Services

55 Dodge Road, Getzville, New York, 14068

OVERALL REVIEWS

3.7

Avg. score from 12 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About Horizon Health Services

Reviewed by Our Contributors

ABOUT HORIZON HEALTH SERVICES

With more than 20 facilities in Western New York, Horizon Health Services provides a range of treatment programs for clients dealing with chemical dependency, psychiatric disorders, and co-occurring disorders. In Buffalo, Horizon Health Services operates its corporate office, as well as a residential treatment programs and medical detox, the latter of which is available in just 3.6 percent of non-hospital treatment facilities in the state.

TREATMENT & ASSESSMENT

Treatment at Horizon Health Services begins with a comprehensive psychiatric and behavioral assessment to determine the most appropriate level of care. If necessary, detox services are provided at a facility called Terrace House. After which, clients are referred to one of three residential facilities: Horizon Village for adults, Freedom Village for veterans, or Delta Village for adolescents.

Horizon Health Services is among the 17.3 percent of facilities in New York offering specialized programming for veterans, and among the 25.4 percent of facilities in New York offering specialized programming for adolescents. Across all residential programs, psychiatric evaluations and care is available to those struggling with co-occurring mental health concerns.

All of the treatment programs include group therapy and on-on-one counseling, as well as educational coursework to learn more about addiction and coping methods. In addition, medication-assisted treatment (MAT) is available, as indicated. Family counseling is also encouraged.

Ongoing aftercare is available for all successful graduates. Clients are also encouraged to reconnect with family members and support groups within their communities.

STAFF CREDENTIALS

Horizon Health Services' treatment team includes nurses, psychiatrists, psychologists, substance abuse and mental health counselors, family counselors, and residential aids. To date, the 10 individuals polled by Rehabs.com on the matter appreciated the aptitude of staff.

Staff Experience and Training: 3.9/5

ACCOMMODATIONS & AMENITIES

The Terrace House offers 68 beds for detox and stabilization. Located about a half hour away on three acres of land, Horizon Village is a one-story, 50-bed facility set in two residential wings with 24-double-occupancy rooms and two single-occupancy rooms. Amenities include a dining hall, a fitness center, gardens, a picnic area, a softball diamond, and a basketball court. To date, the 10 individuals polled by Rehabs.com concerning the facility's upkeep generally approved of its cleanliness.

Cleanliness: 3.9/5

WHAT ALUMNI SAY

The majority of former clients surveyed by Rehabs.com to date (four out of five) gave the facility positive feedback. They described the staff as experienced and well-trained and the treatment as highly effective. "The group sessions were inspiring and calming," an anonymous alum wrote in a representative review. "The exercises were great at targeting what personal triggers individuals have and how to address those problems in a progressive manner."

On Google[1], the rehab earned an average rating of 3.8 out of five stars based on five reviews. Dianndra, the one alum to leave commentary, wrote: "Nice place and nice people."

WHAT FRIENDS & FAMILY SAY

The majority of loved ones polled by Rehabs.com to date (four out of five) gave Horizon Health Services positive feedback and praised both the staff and the diverse programming. "Good workers, good food and good programs and lots of choices," an anonymous loved one wrote in a representative review. The five loved ones offered moderately positive ratings for the facility's counseling options, amount of family participation, and for likelihood they'd recommend the facility to others.

Would Recommend: 3.8/5
Counseling Options: 3.4/5
Family Participation: 3.4/5

WHAT STAFF SAY

The two staffers surveyed by Rehabs.com to date gave Horizon Health Services mostly positive reviews, awarding the facility four or five out of five stars for its treatment effectiveness, its family participation, its counseling options, and its treatment of co-occurring disorders. However, one noted that the program was “a bit expensive,” while the other indicated that it could use more one-on-one counseling.

FINANCING

Horizon Health Services accepts private insurance, as well as Medicaid and Medicare, the latter of which is taken by 45.4 percent of treatment facilities in New York. To date, the 10 individuals polled on the matter offered mixed opinions concerning the facility's cost.

Affordability: 3.3/5

[1] GoogleReviews

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12 Reviews

3.7/5
  • Accommodations & Amenities
    3.5/5
  • Treatment Effectiveness
    3.8/5
  • Meals & Nutrition
    3.7/5
Note

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  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    It was the absolute bare minimum. covered by insurance. Literally everything else
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Excellent staff. Strengths :Cleanliness Weakness:Other patients
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Available conselors. family program excersice upportive assistance. Understanding staff and no prejudice
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    they have staff on hand who know how to help with the patients. they offer everything the person may need to assist with their problem. A bit expensive. this is a great place. beautiful inside and has very knowledgable staff.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Busy, has no control
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Very good help to my family member, it was my first time being associated with a facility like this so I have no comparison either though
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    They did everything that needs to be done. It has everything that you need to get back on track and once you go one time you are not going to come back.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    good workers, good food and good programs and lots of choices
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    casacs with very strong demeanor were great sponsors and advisors but checking in and payment procedures took longer than necessary. the group sessions were inspiring and calming. meeting with casacs on a regular basis was beneficial for recovery . the exercises were great at targeting what personal triggers individuals have and how to address those problems in a progressive manner. the facility itself is second rate. but the quality of treatment was definitely a benefit
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    staff was caring, nice facility with caring staff
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Being able to admit clients through intake in a prompt manner. The facility doesn't offer as many one on one sessions some clients prefer. Helps get people needed assistance in a prompt manner verses many other facilities in the local area.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    People with problems are very well treated at this location.